Advanced Local SEO Competition Analysis

Posted on June 29, 2015 by jeffriseo

Competition in local search is fierce. While it’s typical to do some surface level research on your competitors before entering a market, you can go much further down the SEO rabbit hole. In this article we will look at how you can find more competitors, pull their data, and use it to beat them in the search game.

Since there are plenty of resources out there on best practices, this guide will assume that you have already followed the best practices for your own listing and are looking for the little things that might make a big difference in putting you over your competition. So if you haven’t already read how to perform the Ultimate Local SEO Audit or how to Find and Build Citations then you should probably start there.

Disclaimer: While it’s important to mention that correlation does not mean causation, we can learn a lot by seeing what the competition has done.

Some of the benefits of conducting competitive research are:

You can really dive into your customers’ market and understand it better.
You can figure out who your real customers area and better target them.
You can get an understanding of what your competitors have done that has been successful without re-inventing the wheel.

Once you isolate trends that seem to make a positive difference, you can create a hypothesis and test. This allows you to constantly be testing, finding out what works, and growing those positive elements while eliminating the things that don’t produce results. Instead of making final decisions off of emotion, make your decisions off of the conversion data.

A good competition analysis will give you a strong insight into the market and allow you to test, succeed, or fail fast. The idea behind this process is to really get a strong snapshot of your competition at a glance to isolate factors you may be missing in your company’s online presence.

Disclaimer 2: It’s good to use competitors’ ideas if they work, but don’t make that your only strategy.

Before we get started

Below I will cover a process I commonly use for competition analysis. I have also created this Google Docs spreadsheet for you to follow along with and use for yourself. To make your own copy simply go to File > Make A Copy. (Don’t ask me to add you as an owner please 🙂

Let’s get started

1. Find out who your real competitors are

Whether you work internally or were hired as an outside resource to help with your client’s SEO campaign, you probably have some idea of who the competition is in your space. Some companies may have good offline marketing but poor online marketing. If you’re looking to be the best, it’s a good idea to do your own research and see who you’re up against.

In my experience it’s always good to find and verify 5-10 online competitors in your space from a variety of sources. You can use tools for this or take the manual approach. Keep in mind that you have to screen the data tools give you with your own eye for accuracy.

How do you find your “real” competitors?

We’re going to look at some tools you can use to find competitors here in a second, but keep in mind you want to record everything you find.

Make sure to capture the basic information for each competitor including their company name, location, and website. These tools will be useful at a later time. Record these in the “competitor research” tab of the spreadsheet.

Method 1: Standard Google searches for competitors

This is pointing out the obvious, but if you have a set of keywords you want to rank for, you can look for trends and see who is already ranking where you want to be. Don’t limit this to just one or two keywords, instead get a broader list of the competitors out there.

To do this, simply come up with a list of several keywords you want to rank for and search for them in your geographic area. Make sure your Geographic preference is set correctly so you get accurate data.

Collect a list of keywords
Search Google to see which companies are ranking in the local pack
Record a list of the companies’ names and website URLs in the spreadsheet under the competitor research tab.

To start we’re just going to collect the data and enter it into the spreadsheet. We will revisit this data shortly.

Outside of the basics, I always find it’s good to see who else is out there. Since organic and local rankings are more closely tied together than ever, it’s a good idea to use 3rd party tools to get some insight as to what else your website could be considered related to.

This can help provide hidden opportunities outside of the normal competition you likely look at most frequently.

Method 2: Use SEMRUSH.com

SEMRush is a pretty neat competitive analysis tool. While it is a paid program, they do in fact have a few free visits a day you can check out. It’s limited but it will show you 10 competitors based on keyword ranking data. It’s also useful for recording paid competition as well.

To use the tool, visit www.SEMRush.com and enter your website in the provided search box and hit search. Once the page loads, you simply have to scroll down to the area that says “main competitors”. If you click the “view full report” option you’ll be taken to a page with 10 competition URLs.

Put these URLs into the spreadsheet so we can track them later.

Method 3: Use SPYFU.com

This is a cool tool that will show your top 5 competitors in paid and organic search. Just like SEMRush, it’s a paid tool that’s easy to use. On the home page, you will see a box that loads where you can enter your URL. Once you hit search, a list of 5 websites will populate for free.

Enter these competitors into your spreadsheet for tracking.

Method 4: Use Crunchbase.com

This website is a goldmine of data if you’re trying to learn about a startup. In addition to the basic information we’re looking for, you can also find out things like how much money they’ve raised, staff members, past employee history, and so much more.

Crunchbase also works pretty similarly to the prior tools in the sense that you you just enter your website URL and hit the search button. Once the page loads, you can scroll down the page to the competitors section for some data.

While Crunchbase is cool, it’s not too useful for smaller companies as it doesn’t seem to have too much data outside of the startup world.

Method 5: Check out Compete.com

This tool seems to have limited data for smaller websites but it’s worth a shot. It can also be a little bit more high-level than I prefer, but you should still check it out.

To use the tool visit www.compete.com and enter the URL you want to examine in the box provided then hit search.

Click the “Find more sites like” box to get list of three related sites. Enter these in the provided spreadsheet.

Method 6: Use SimilarWeb.com

SimilarWeb provides a cool tool with a bunch of data to check out websites. After entering your information, you can scroll down to the similar sites section which will show websites it believes to be related.

The good news about SimilarWeb is that it seems to have data no matter how big or small your site is.

2. After you know who they are, mine their data

Now that we have a list of competitors, we can really do a deep dive to see who is ranking and what factors might be contributing to their success. To start, make sure to pick your top competitors from the spreadsheet and then look for and record the information below about each business on the Competitor Analysis tab.

You will want to to pull this information from their Google My Business page.

If you know the company’s name, it’s pretty easy to find them just by searching the brand. You can add the geographic location if it’s a multi-location business.

For example if I was searching for a Wendy’s in Parker, Colorado, I could simply search this: “Wendy’s Parker, CO” and it will pull up the location(s).

Make sure to take and record the following information from their local listings. Get the data from their Google My Business (Google + Page) and record it in the spreadsheet!

Business name – Copy and paste the whole business name. Sometimes businesses keyword stuff a name or have a geographic modifier. It’s important to account for this.
Address – The full address of the business location. Although we can’t do anything about its physical location, we will search using this information shortly.
City, state, zip code – The city, state, and zip listed on the Google My Business listing.
Phone number – Take the listing’s primary number
Phone number 2 – Take the listing’s secondary number like an 800 number.
Landing page URL – The one connected to their Google My Business listing.
PRO TIP: The URL will display as the root domain, but click the link to see if it takes you to an internal landing page. This is essential!
Number of categories – Does your listing have more or less categories than the listing?
Categories in Google My Business
You can find the categories by clicking on the main category of the listing. It will pop out a list of all of the categories the business is listed under. If you only see one after doing this, open your browser and go to View Source. If you do Ctrl+F you can search the page for “GCID” without the quotes. This will show you the categories they’re listed under if you look through the HTML.
Does the profile appear to be 100% complete?
How many reviews do they have?
Is their business name visible in Google Street View? Obviously there is not much we can do about this, but it’s interesting especially considering some patents Bill Slawski was recently talking about.

** Record this information on the spreadsheet. A sample is below.

What can we do with this data?

Since you’ve already optimized your own listing for best practices, we want to see if there is any particular trends that seem to be working better in a certain area. We can then create a hypothesis and test it to see if any gains are losses are made. While we can’t isolate factors, we can get some insight as to what’s working the more you change it.

In my experience, examining trends is much easier when the data is side by side. You can easily pick out data that stands out from the rest.

3. Have a close(r) look at their landing pages

You already know the ins and outs of your landing page. Now let’s look at each competitor’s landing page individually. Let’s look at the factors that carry the most weight and see if anything sticks out.

Record the following information into the spreadsheet and compare side by side with your company vs. the successful ones.

Page title of landing page

City present? – Is the city present in the landing page meta title?

State present? – Is the state present in the landing page meta title?

Major KW in title? Is there a major keyword in the landing page meta title?

Content length on landing page – Possibly minor but worth examining. Copy/paste into MS Word

H1 present? – Is the H1 tag present?

City in H1? – Does the H1 contain the city name?

State in H1? – Does the H1 have the state or abbreviation in the heading?

Keyword in H1? – Do they use a keyword in the H1?

Local business schema present? – Are they using schema? Find out using the Google structured data testing tool here.

Embedded map present? – Are they embedding a Google map?

GPS coordinates present? – Are they using GPS coordinates via schema or text?

4. Off site: See what google thinks is authoritative

Recently, I was having a conversation with a client who was super-excited about the efforts his staff was making. He proudly proclaimed that his office was building 10 new citations a day and added over 500 within the past couple of months!

His excitement freaked me out. As I suspected, when I asked to see his list, I saw a bunch of low quality directory sites that were passing little or no value. One way I could tell they were not really helping (besides the fact that some were NSFW websites), was that the citations or listings were not even indexed in Google.

I think it’s a reasonable assumption that you should test to see what Google knows about your business. Whatever Google delivers about your brand, it’s serving because it has the most relevance or authority in its eyes.

So how can we see what Google sees?

It’s actually pretty simple. Just do a Google Search. One of the ways that I try to evaluate and see whether or not a citation website is authoritative enough is to take the competition’s NAP and Google it. While you’ve probably done this many times before for citation earning, you can prioritize your efforts based off of what’s recurring between top ranked competitor websites.

As you can see in the example below where I did a quick search for a competitor’s dental office (by pasting his NAP in the search bar), I see that Google is associating this particular brand with websites like:

The company’s main website
Whitepages
Amazon Local (New)
Rateadentist.com
DentalNeighbor.com

Pro Tip: Amazon local is relatively new, but you can see that it’s going to carry a citation benefit in local search. If your clients are willing, you should sign up for this.

Don’t want to copy and paste the NAP in a variety of formats? Use Andrew Shotland’s NAP Hunter to get your competitor’s variants. This tool will easily open multiple window tabs in your browser and search for combinations of your competitor’s NAP listings. It makes it easy and it’s kind of fun.

5. Check important citations

With citations, I’m generally in the ballpark of quality over quantity. That being said, if you’re just getting the same citations that everyone else has, that doesn’t really set you apart does it? I like to tell clients that the top citation sources are a must, but it’s good to seek out opportunities and monitor what your competition does so you can keep up and stay ahead of the game.

You need to check the top citations and see where you’re listed vs. your competition. Tools like Whitespark’s local citation finder make this much easier to get an easy snapshot.

If you’re looking to see which citations you should find and check, use these two resources below:

Just like in the example in the section above, you can find powerful hidden gems and also new website opportunities that arise from time to time.

Just because you did it once doesn’t mean you should leave it alone

A common mistake I see is businesses thinking it’s ok to just turn things off when they get to the top.That’s a bad idea. If you’re serious about online marketing, you know that someone is always out to get you. So in addition to tracking your brand mentions through the Fresh Web Explorer, you also need to be tracking your competition at least once a month! The good news is that you can do this easily with Fresh Web Explorer from Moz.

So what should you setup in Fresh Web Explorer?

Your competitor’s brand name – Monitor their mentions and see what type of marketing they’re doing!
Your competitor’s NAP – Easily find new citations they’re going after
City+Industry+Keywords – Maybe there are some hidden gems outside of your competition you could go after!

Plus track anything else you can think of related to your brand. This will help the on-going efforts get a bit easier.

6. Figure out which citations have dofollow links

Did you know some citation sources have dofollow links which mean they pass link juice to your website? Now while these by themselves likely won’t pass a lot of juice, it adds an incentive for you to be proactive with recording and promoting these listings.

When reviewing my competition’s citations and links I use a simple Chrome plugin called NoFollow which simply highlights nofollow links on pages. It makes it super easy to see what’s a follow vs. a nofollow link.

But what’s the benefit of this? Let’s say that I have a link on a city website that’s a follow link and a citation. If it’s an authority page that talks highly about my business, it would make sense for me to link to it from time to time. If you’re getting links from websites other than your own and linking to these high quality citations you will pass link juice to your page. It’s a pretty simple way of increasing the authority of your local landing pages.

7. Links, links, links

Since the Pigeon update almost a year ago, links started to make a bigger impact in local search. You have to be earning links and you have to earn high quality links to your website and especially your Google My Business Landing page.

If the factors show you’re on the same playing field as your competition except in domain authority or page authority, you know your primary focus needs to be links.

Now here is where the research gets interesting. Remember the data sources we pulled earlier like compete, spyfu.com, etc? We are now going to get a bigger picture on the link profile because we did this extra work. Not only are we just going to look at the links that our competition in the pack has, we’ve started to branch out of that for more ideas which will potentially pay off big in the long run.

What to do now

Now we want to take every domain we looked at when we started and run Open Site Explorer on each and every domain. Once we have these lists of links, we can then sort them out and go after the high quality ones that you don’t already have.

Typically, when I’m doing this research I will export everything into Excel or Google Docs, combine them into one spreadsheet and then sort from highest authority to least authority. This way you can prioritize your road map and focus on the bigger fish.

Keep in mind that citations usually have links and some links have citations. If they have a lot of authority you should make sure you add both.

8. But what about user behavior?

If you feel like you’ve gone above and beyond your competition and yet you’re not seeing the gains you want, there is more you have to look at. Sometimes as an SEO it’s easy to get in a paradigm of just the technical or link side of things. But what about user behavior?

It’s no secret and even some recent tests are showing promising data. If your users visit your site and then click back to the search results it indicates that they didn’t find what they were looking for. Through our own experiments we have seen listings in the SERPs jump a few positions in hours just based off of user behavior.

So what does this mean for you?

You need to make sure your pages are answering the users queries as they land on your page, preferably above the fold. For example, if I’m looking for a haircut place and I land on your page, I might be wanting to know the hours, pricing, or directions to your store. Making information prevalent is essential.

Make sure that if you’re going to make these changes you test them. Come up with a hypothesis, test the results, and come to conclusion or another test based off of the data. If you want to know more about your users, I say that you need to find as much about them as human possible. Some services you can use for that are:

1. Inspectlet – Record user sessions and watch how they navigate your website. This awesome tool literally allows you to watch recorded user sessions. Check out their site.

2. LinkedIn Tracking Script – Although I admit it’s a bit creepy, did you know that you can see the actual visitors to your website if they’re logged into LinkedIn while browsing your website? You sure can. To do this complete the following steps:

1. Sign up for a LinkedIn Premium Account
2. Enter this code into the body of your website pages:

<img src="https://www.linkedin.com/profile/view?authToken=zRgB&authType=name&id=XXXXX" />

3. Replace the XXXXX with your account number of your profile. You can get this by logging into your profile page and getting the number present after viewid?=
4. Wait for the visitors to start showing up under “who’s viewed your profile”

3. Google Analytics – Watch user behavior and gain insights as so what they were doing on your website.

Reviews

Speaking of user behavior, is your listing the only one without reviews? Does it have fewer or less favorable reviews? All of these are negative signals for user experience. Do you competitors have more positive reviews? If so you need to work getting more.

Meta descriptions

While this post was mainly geared towards local SEO as in Google My Business rankings, you have to consider that there are a lot of localized search queries that do not generate pack results. In these cases they’re just standard organic listings.

If you’ve been deterred to add these by Google picking its own meta descriptions or by their lack of ranking benefit, you need to check yourself before you wreck yourself. Seriously. Customers will make a decision on which listing to click on based on this information. If you’re not thinking about optimizing these for user intent on the corresponding page then you’re just being lazy. Spend the time, increase CTR, and increase your rankings if you’re serving great content.

Conclusion

The key to success here is realizing that this is a marathon and not a sprint. If you examine the competition in the top areas mentioned above and create a plan to overcome, you will win long term. This of course also assumes you’re not doing anything shady and staying above board.

While there were many more things I could add to this article, I believe that if you put your focus on what’s mentioned here you’ll have the greatest success. Since I didn’t talk too much about geo-tagged media in this article, I also included some other items to check in the spreadsheet under the competitor analysis tab.

Remember to actively monitor what those around you are doing and develop a pro-active plan to be successful for your clients.

What’s the most creative thing you have seen a competitor do successfully local search? I would love to hear about it in the comments below.

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How to Perform the Ultimate Local SEO Audit

Posted on November 6, 2014 by jeffriseo

Posted by Casey_Meraz

Every business that competes in a local market and who competes for the display of localized results in SERPs will likely find the need to conduct a local SEO audit at some point. Whether you’ve hired an SEO in the past or not, the best way to beat the competition is to know where you stand and what you need to fix, and then develop a plan to win based on the competitive landscape.

While this may seem like a daunting task, the good news is that you can do this for your business or your client using this Ultimate Local SEO audit guide.

This guide was created as a complete checklist and will show you what areas you should focus on, what needs to be optimized, and what you need to do to fix any problems you encounter. To make things easier, I have also included many additional resources for further reading on the topics below.

In this guide I am going to cover the top areas we review for clients who either want to know how they can improve or the ones that need a local SEO audit. To make it easier I have included detailed explanations of the topics and an Excel template you can use to conduct the audit.

Also since the Pigeon update, local search has started to weigh organic factors more heavily so I have included them in this audit. However, if after you have read this you’re looking for an even deeper audit for Organic SEO, you should also check out Steve Webb’s article, ”
How to Perform the World’s Greatest SEO Audit.”

Who is this guide for?

This guide is intended for those businesses that already have an existing Google My Business page. It’s also mostly geared towards brick and mortar stores. If you don’t have a public address and you’re a service area business, you can ignore the parts where I mention publishing your physical address. If you don’t have a listing setup already, it’s a little bit harder to audit. That being said, new businesses can use this as a road map.

What we won’t cover

The local algorithm is complicated and ever evolving. Although we can look at considerations such as proximity to similar businesses or driving directions requests, I have decided to not include these since we have limited control over them. This audit mainly covers the items the website owner is in direct control over.

A little background

Being ready and willing to adopt change in online marketing is an important factor in the path of success. Search changes and you have to be ready to change with it. The good news is that if you’re constantly trying to do the right thing while be the least imperfect, your results will only get better with updates.

Some goons will always try to cheat the systems for a quick win, but they will get caught and penalized eventually. However, if you stick with the right path you can sleep easier at night knowing you don’t have to worry about penalties.

But why are audits so important?

At my company we have found through a lot of trial and error that we can provide the best results for our clients when we start a project off with a complete and full understanding of the project as opposed to just bits and pieces. If we have a complete snapshot of their SEO efforts along with their competition we can create a plan that is going to be much more effective and sustainable.

We now live in a world where marketers not only need to be forward thinking with their strategies but they must also evaluate and consider the work done by prior employees and SEOs who have worked on the website in the past. If you don’t know what potential damage has been done, how could you possibly be sure your efforts will help your client long term?

Given the impact and potential severity of penalties, it’s irresponsible to ignore this or participate in activities that can harm the client in the long run. Again, sadly, this is a lesson I have learned the hard way.

What aspects does this local SEO audit cover?

Knowing what to include in your audit is a great first step. We have broken our audit down into several different categories we find to be essential to local SEO success. They are:

1) Google My Business page audit

2) Website & landing page audit

3) Citation analysis

4) Organic link & penalty analysis

5) Review analysis

6) Social analysis

7) Competition analysis

8) Ongoing strategy

Analyzing all of these factors will allow you to develop a strategy with a much better picture of the major problems and what you’re up against as far as the competition is concerned. If you don’t have the full picture with all of the details, then you might uncover more problems later.

Before we get started, a disclaimer

In this guide I am going to try to break things down to make it easy for beginners and advanced users. That being said, it’s a wise idea to seek advice or read more about a topic if you don’t quite understand it. If something is over your head, please don’t hesitate to reach out for clarification. It’s always better to be safe than sorry.

How to use this guide for your local SEO audit

This guide is broken up into two parts including this post and a spreadsheet. The written part that you are reading now will also correspond to
this spreadsheet which will allow you to collect pertinent client intake information, record problems, and serve as an easy reference as to what your ultimate goal is for each of the items.

To use the spreadsheet you can click the link and then go to File > Make A Copy.

The complete
spreadsheet includes five tabs that each serve a different purpose. They are:

Current info – This tab allows you to record the information the customer submits and compare it against the Google My Business information you find. It also allows you to record your notes for any proposed changes. This will help you when it comes time to report on your findings.

Questions to ask – These are some basic questions you can ask your clients up front that may save a lot of time in the long run.

Competitor information – You can use this tab to track your competitors and compare your metrics side by side.

Top 50 citations audit – This is the list of the top 50 citation sources as provided by Whitespark.

Audit steps – For the more advanced user I took everything in this long document and condensed it to this easy to use spreadsheet with an audit checklist and some small notes on what you’re checking for.

Get your audit shoes on. Now let’s get started

Step 1: Gather the facts

Whether you’re conducting this audit for a client or your own business it’s important to start off with the right information. If clients fill out this information properly, you can save a lot of time and also help identify major issues right off the bat. Not only can we help identify some of the common local SEO issues like inconsistent NAP with this information, we can also have it recorded in the spreadsheet I mentioned above.

Since this is an audit, the spreadsheet has information to include the current information and a column for proposed changes for the client. Later, these will be used as action items.

The first tab in this spreadsheet has everything we need to get started under the company information tab. This includes all of the basic information we will need to be successful.

This information should be provided by the client up front so that we can compare it to the information already existing on the web.
You can use the audit spreadsheet and enter this under the “Provided Information” column. This will help us identify problems easily as we collect more information.

The basic information we will need to get started will include NAP information and other items. A sample of this can be seen below:

Questions to ask up front

Once we have the basic company information we can also ask some questions. Keep in mind that the goal here is to be the least imperfect. While some of these factors are more important than others, it’s always good to do more and have a better understanding of the potential issues rather than taking shortcuts. Shortcuts will just create more work later.

Feel free to edit the spreadsheet and add more questions to your copy based on your experience.

1) Have you ever been penalized or think you may have been? The client should have a good idea if they were penalized in the past.

2) Have you ever hired anyone to build citations for you? If they hired anyone to build citations for them they should have some documentation which will make the citation audit portion of the audit easier.

3) Have you ever hired an SEO company to work with you? If they hired an SEO in the past it’s important to check any work they completed for accuracy.

4) Have you ever hired anyone to build links for you? If they have hired anyone in the past to build links they will hopefully have documentation you can review. If you see bad links you know you will have your work cut out for you.

5) What are the primary keywords you want to rank for? Knowing what the client wants and developing a strategy based off this is essential to your local SEO success.

6) Have you ever used another business name in the past? Companies that used a different name or that were acquired can lead to NAP inconsistencies.

7) Is your business address a PO Box? PO Boxes and UPS boxes are a no no. It’s good to know this up front before you get started.

8) Is your phone number a land line? Some Local SEOs claim that landlines may provide some benefit. Regardless it’s good to know where the phone number is registered.

9) Do other websites 301 redirect to your website? If other websites redirect to their domain you may need to do an analysis on these domains as well. Specifically for penalty evaluation.

10) Did you ever previously use call tracking numbers? Previously used call tracking numbers can be a nightmare as far as local SEO is concerned. If a client previously used call tracking numbers you will want to search for these when we get to the citation portion of this document. Cleaning up wrong phone numbers, including tracking numbers, in the local ecosystem is essential to your local success.

Local SEO audit phase 1: Google My Business page

The new
Google My Business Dashboard has a lot of useful information. Although I reference the Google Guidelines below, be sure to check them often. Google does change these sometimes and you won’t really get any official notice. This happened rather recently when they started allowing descriptive words in the business name. Keep in mind that if any changes were recently made to your Google My Business page they may not show in the live version. It may take up to three days for these to show in the search results.

Any information collected below should be put in the “Current Info” tab on the spreadsheet under the Google My Business Information. This will also help us identify discrepancies right away when we look at the spreadsheet.

1. Locate the proper Google My Business page we should be working with

We can’t really get started with an audit unless we know the proper page we’re working this. Usually if a client hires you they already have this information.

How to do this: If your client already has a Google My Business login, and log in to their dashboard using the proper credentials. In the back end of the dashboard it should show the businesses associated with this account. Copy this URL and confirm with the business owner that this is the page they intend to use. If it’s not their primary one we will correct this a bit later below.

Goal: We want to find and record the proper Google My Business URL in our Local SEO Audit Spreadsheet.

2. Find and destroy duplicate pages

Duplicate Google My Business listings can be one of the greatest threats to any local SEO campaign.

How to: There are several ways to find possible duplicate pages but I have found the easiest way is to use Google MapMaker. To do this log in to your Google account and visit
http://www.google.com/mapmaker or https://plus.google.com/local. From this page you can search the business phone number such as 555-555-5555 or the business names. If you see multiple listings you didn’t know about, a major priority is to record those URLs and delete them.

I personally see a lot of issues when dealing with attorneys where each attorney has their own profile or in the case where an office has moved. There should only be one listing and it should be 100% correct.

You can also read my
previous MOZ article.

Goal: Make sure there are no duplicate listings. Kill any duplicates.

3. Ensure that the local listing is not penalized (IMPORTANT!)

Figuring out Google penalties in the local landscape is not usually a walk in the park. In fact there are a lot of variables to consider and now this is a bigger deal post Pigeon as more organic signals are involved. We will look at other types of penalties later in this guide. Unlike organic penalties Google does not notify businesses of local penalties unless your account is suspended with a big red warning on the back end of your My Business page.

According to Phil Rozek from Local Visibility System “My first must-look-at item is: is the client’s site or Google Places page being penalized, or at risk of getting penalized?”

How to do this: If your keyword is “Los Angeles personal injury attorney” then you could search for this keyword on Google Maps and Google Search results. If your business listing appears on the maps side in position C for example but then does not appear at all in local search results performing a normal Google Search, then it’s likely there is a penalty in place. Sometimes you see listings that are not suppressed on the maps side but are suppressed on the places side. This is an easy way to take a look.

Goal: Do your best to determine that the listing is not penalized. If it is consult a penalty expert for further guidance.

4. Is the Google My Business page associated with an email address on the customer’s domain?

In my experience it’s best practice to have the login information for the business under an email address associated with the domain name. Additionally this ensures that the client has primary control of their listing. As an example if you run Moz.com and had local listings your Google My Business login should be something@moz.com instead of something@gmail.com. This helps associate that you are indeed the business owner.

How to: If someone else owns your Google My Business page you can transfer it to yourself. Read Google’s Transfer Ownership guide.

Goal: The Google My Business Login should be on an email address on the customers domain.

5. Is the page verified?

Ensuring your Google My Business page is verified is essential if you want to take full advantage of your business listing. When you log in to your dashboard you will be able to see right away if its verified or not. If it is not yet verified you will want to verify it using the available method. Usually these are by phone or by postcard. Typically the postcard option will take about a week to show up in the mail.

If you have not yet claimed your page you should be able to see this. Once you find the page you can click on the About tab and scroll to the bottom of the page where you will find the heading “Is This Your Business”. From there you can click “Manage this page” and go through the process.

How to: You can verify your page from the back end of the Google My Business Dashboard.

Goal: The page must be claimed & verified.

6. Is the correct business name used?

It’s crucial that the Business Name, Address, and Phone Number are as consistent as possible across the web. Google also now permits a one word descriptor of your business in the name of the business. Make sure you are only using your actual business name.

According to Google’s Guidelines “You should represent your business exactly as it appears in the offline world”. In addition to this they go on to say “you may include a single descriptor that helps customers locate your business or understand what your business offers”. Don’t add keywords just to spam the search results. You will get caught and penalized. Here is the link to their
local business name guidelines where you can read more.

How to: You can change this from the back end of the Google My Business dashboard once it’s verified. Changing pertinent information may require a re-verification.

Goal: Ensure the proper business name is used and not inappropriately keyword stuffed. Add this information to the company information tab on your spreadsheet.

7. Is the correct address used?

This should also be consistent with the US Post Office and should be complete and accurate. According to Google’s guidelines on addresses they should only contain information that is part of your official address. Don’t add cross streets or other information in this section.

Google has a whole page dedicated to
their address guidelines here.

In addition to this you need to know that PO Boxes and UPS Boxes are not allowed. Virtual offices are also a no no. If they don’t have an office there it could lead to a penalty.

Goal: Your address should be 100% complete and accurate. Suite numbers should be on address line two. Add this information to the company information tab on the spreadsheet. Make sure that no PO Boxes or UPS boxes are used.

8. Is the correct phone number used?

The local phone number for the corresponding office location should be used. Don’t use an 800 number as the primary number as it’s not best practice. This number should include a local area code.

How to: This can be changed in the Google My Business dashboard for your listing.

Goal: The businesses published main number (not a toll free or tracking number) should be used here. Add this information to the company information tab on the spreadsheet.

9. Proper category association (IMPORTANT!)

Using the correct categories for your business is essential. Custom categories are no longer allowed. You should be using all categories that are allowed for your industry. According to Google’s guidelines you should “Add categories which describe what your business is, and not what it does.”

In addition to this, Darren Shaw from Whitespark says “I think the most important thing in any local SEO audit is getting the categories right on the Google listing. I have seen a listing jump 7 spots just from a simple change of the primary category, and I have seen a listing completely disappear when an unrelated category was accidentally set. You want to make sure your primary category is the one that most closely represents your most important keyword, and you want to be careful to keep the other categories related to the main service(s).”

How to: This can be changed in the Google My Business dashboard for your listing.

Goal: Ensure your primary category your main category. Use all categories that fit in these guidelines.

10. Email address

Under the Contact Information box in the Google My Business dashboard you will find the email address setting. Make sure there is a public email address here where customers can contact you. This email should be on your domain.

How to: This can be changed in the Google My Business dashboard for your listing.

Goal: Make sure this is filled out with a public email address on the client’s domain name.

11. Proper URL

If you have a single location business it would be appropriate to use the home page for your company. However if you have multiple locations then best practice would be to use the landing page for that particular location. Keep in mind that since the Pigeon update it’s also important to weigh organic signals. If you have poor site structure you can also shoot yourself in the foot by doing this if there is no authority passed to your location landing page. This is the Website URL field in the Google My Business Dashboard.

Good URL Examples for landing pages:

www.MyDomain.com/denver/

Goal: The My Business listing should link to the page on your website that provides the best user experience.

12. Introduction description

According to Google’s guidelines you should use this field to “Add a brief description of your business here. This is where you can introduce yourself to your customers and teach them about your business.” Check that this description is also unique content by copying and pasting it into Google.

Goal: You should have a non spammy introduction description. This should be unique content and be over 250 words if possible.

13. Profile completeness

Your Google My Business profile should be 100% complete. If it’s not make sure to record the action items to get them taken care of.

Goal: The profile marker at the top of the dashboard should show 100% complete

14. Map & search photos

Photos play an important role in the carousel, and if a customer clicks through, they should see an accurate representation of your business in a very professional manner. If this is not the case then it should be fixed by providing better pictures.

Goal: Upload the best quality photos. If they suck, identify this as a problem.

15. Business hours

Are the business hours filled out correctly and completely for this location? They should be 100% filled out and accurate.

How to: These can be added from the Google My Business back end.

Goal: Business hours should be filled out and accurate.

16. Posts on G+

Posting to your page is a good way to show that you are active on your page and your business. Posting regularly is an important step that’s often overlooked.

How to: Post to your Google My Business page.

Goal: Make sure the business owner is posting consistently to their page. Preferably they should post at least weekly.

17. Trusted photographer used?

Google has always been looking for ways to validate that a business exists at their posted location. People try to spam the listings and sometimes get away with it. I suspect that not only does this virtual tour help verify your listing on a previously unprecedented level, it also provides a great user experience.

How to: From the Google My Business page click the “Add Virtual Tour” link. This will take you to the Google Maps business view screen. Learn more about this program here.

Goal: You should budget for and schedule a Google Trusted Photographer search.

Local SEO audit phase 2: website and landing page optimization

Having a properly optimized site is more important than ever since the Google Pigeon update. Organic signals are now more tied into the local algorithm and having a properly optimized website will help you outrank your competition.

In your Google My Business dashboard you have the ability to link to a website as we looked at above.

Depending on your site structure and other factors, it may make sense to link to either the home page of your website or a landing page that is designated to that location.

Typically a single location business might have all of the pertinent information we are going to discuss below on their home page. On the other hand, if you have multiple locations it generally makes sense to create a page for each location while also reviewing these factors and considerations. With the steps listed below we are talking about whichever page is associated with your Google My Business account listed above. Therefore in this section we will be auditing this information on your own website.

1. Correct crawlable NAP on landing page

Having the proper NAP is just as important off site as it is on site. We don’t want to ever send mixed signals to Google so if we keep our accuracy in place then we will be setup for long term success.

Common problems to look over

They use a tracking number. This is a big no no unless done with advanced knowledge, extreme preparation, and a working knowledge of this.

If the phone number is in an image it should have the proper corresponding ALT text.

Goal: The landing page should have NAP on it that matches your Google My Business profile. If your business hours are located within an image keep in mind that Googlebot will be unable to read it.

2. Site structure

According to Phil Rozek from Local Visibility System this is an important item and I agree. He mentions “Is there a page for every specific service (and location and practitioner, if applicable)? Does the homepage form the nucleus of the site, with a ton of useful detail on the page, and plenty of links to relevant subpages? Is the blog on the same domain? 9 times out of 10 people don’t get the basics right.”

If you are using a landing page for your geographic area, you can optimize your URL structure to accommodate best practices. A good location landing page would be descriptive of your actual physical location. While there are plenty of ways to optimize your landing page I prefer the non spammy result which would be something along the lines of:

http://www.YourSite.com/locations/Denver

This particular optimization item also requires a strong understanding of the site wide URL structure. Don’t just change this URL or take this decision lightly. Instead be sure you have the full picture and keyword map defined before jumping to a conclusion. Here is
another resource.

Goal: You should have a solid site structure that meets your long term optimization goals which includes the city and state if possible.

3. Business hours

Consumers who find this page organically or through Google My Business may be looking for your hours. If your business hours are located within an image keep in mind that Googlebot will be unable to read it.

Goal: Ensure the customers business days and hours are listed in a crawlable format. These should of course match the business hours on your Google My Business page.

4. Landing page content

Having great content can be difficult at times especially if you have multiple locations. One tip for multiple locations that
Mary Bowling has mentioned is that you can ask local operators to write that content. If you have the person running that location write the content it will ensure you get a different flavor each time. You should try for at least 400 words in my experience although I have seen pages with much less still be successful.

When it comes to content, the importance of this cannot be overlooked. One great resource you should read about landing page content is from Miriam Ellis titled ”
Local Landing Pages: A Guide To Great Implementation In Every Situation.”

How to: To check and see if the content’s unique I have a couple of different methods. The first would be to do a quick check by copying a couple of sentences or a paragraph at a time and pasting them into a Google search. If other websites come up (and not yours) then there is a major issue that needs to be fixed. You can also used paid services such as Copyscape and Plag Spotter to do checks as well.

Goal: Have at least 400 words of unique (not copied) content on this page that is geared towards creating a great user experience. More is better and it should include the city and state.

5. Check and ensure your landing page is indexed

Assuming this page has been there for a while do a quick Google search for the landing page URL. If your landing page is not showing up, you are likely to find major organic issues such as site architecture or penalties.

How to: Open up a Google Chrome window and switch to Incognito search mode. If you’re not logged in under Google Incognito mode it will give you actual results your potential clients might see. Copy the landing page URL for your business and paste it into Google. If your site shows up in the results the page is indexed.

Goal: Your landing page should be indexable and indexed.

6. Landing page meta title tag

The landing page title is an important part for on page optimization. Crafting a perfect landing page title can be a difficult task. Keep in mind that you want to optimize this landing page organically around the business name, keyword, and location including city and state for local SEO. Further reading from Matt Cutts about making a web page for each store location can be found
here.

How to: You can check this using the MozBar under the page analysis icon.

Goal: Landing page meta title should contain the City and state.

7. Meta description

The meta description is the snippet that may show in the search results underneath the title. Google can change this information to whatever they want to based on searcher intent. However it’s still best practice to have one in place to increase clickthrough rates and possible control the results.

How to: If you use the MozBar it’s easy to find the meta description of the page you’re analyzing by simply clicking the page analysis button. Changing the meta description will be done through your CMS.

Goal: The meta description should include the business name, city, state, and local phone number.

8. Heading tags

Having a single H1 tag on your landing page is an essential part of organic SEO. If you can include the city, state, and keyword in a non spammy way go for it.

How to: You can also easily check for this using the MozBar page analysis feature.

Goal: You should only have one H1 tag. It should have the city, state in the tag.

9. Driving directions & embedded map on landing page

Driving directions create a great user experience for someone looking for your business. Having them in a text format as well as an embedded map with landmark pictures is a great way to increase the user experience since it also adds an embeddable map.

How to: Go to the classic Google Maps and grab the embed code after searching for your business here.

Goal: Your landing page should have driving directions including an embedded map.

10. Payment information

Having payment information on your website is a great customer resource for your clients. Not only is it a content freebie but having this information may increase conversions. I like to add this into an audit so that people have an expectation and one less question when they call you.

Goal: The forms of payment you accept should be visible on your location landing page.

11. Customer reviews on page in Schema / hReview

Having text reviews from clients on your site is a great way to increase consumer confidence for your website. If you plan on putting them on your landing page it’s a good idea to have them in the hReview tag. This structured data tells Google what type of content these are. If it knows they are reviews it will classify them as such. In addition to increasing consumer confidence they can also increase the clickthrough rate by triggering review stars to display in the search results. More clicks = more business for your clients.

How to: I like it when things are easy. That is why I use to the MicroDataGenerator page found here. You can simply fill out these fields click submit and it will shoot out some HTML you can copy and paste into your website.

Goal: You should have at least one written customer testimonials that displays in Schema or hReview.

12. Alt text on landing page

If you have images on your landing page you should have image ALT tags according to best practice. Assuming the image is of the business location an alt tag might be something like “The business name in city state”.

How to: You can either view the source or hover over images to view the ALT text.

Goal: Your ALT text should include the city and state if appropriate.

13. Page authority of landing page

Since Google’s Pigeon update I have seen many instances where having a stronger landing page has helped my clients be more successful in local SERPs.

How to: You can pull the page authority of your landing page by opening your page in the MozBar. The metric titled “PA” will show you your page authority.

Goal: Record the page authority of the landing page. We can use this as a comparative metric later.

14. NAP in hCard / Schema.org

We already made sure that the NAP should be crawlable on the website. Making sure it’s also in hCard will help Google identify the type of data you are posting. In this case it’s a local business.

How to: Getting your NAP in Schema can be used by hand coding it or using a generator where you simply input the information. I use the Microdata Generator found here.

Learn more about the hCard microformat.

Goal: Have the crawlable in hCard

15. Load time of landing page

Site speed is an important metric when it comes to having a successful website. The crawl budget to assigned to your website can be correlated with site speed. If your site takes too long to load, Google won’t spend as much time on your site. The user will also feel the same way about your website. If it takes too long to load they will bounce. This is a major factor that is mostly overlooked and should never be ignored. You should also make sure to check the load time of the home page and other important pages as well.

How to: There are many ways to measure your site speed. I like to use
URI Valet and try to get under 3.5 seconds at the 1.5mbps load time. In addition to this Google Analytics will report on your speed from their point of view as well. Review your whole site and also your landing page for any spikes. Try to identify any issues there. If you want to learn how you can fix this and provide recommendations check out Google’s Page Speed Insights.

Here is
another other tool you should check out as well.

Goal: As a standard metric I like pages to be under 3-5 seconds at 1.5Mbps load time.

16. KML file on domain name

Although Google does not support KML files, I believe you take a closer step towards perfection by including this information.

How to: To see if there is a KML file submitted check the Sitemaps in Google Webmaster Tools. If you’re interested in adding one check out
Geo Map Site Generator to create a geo sitemap.

Goal: Have a KML file on your domain name with all of your locations. You can reference it through an XML site map.

17. Domain authority of website

Although this is determined by offsite factors, I like to look at it earlier to get a better understanding of where you stand against your competition.

How to: You can check this by using the Moz Bar. The DA in toolbar stands for Domain Authority.

Goal: Have the highest domain authority over your competitors (naturally obtained). Record this number in the spreadsheet so you can compare against your competition.

18. Footer address

Having an address in your footer can be a good thing in my opinion if you have one location. When you have multiple locations and therefore multiple footer addresses you can create data confusion but more importantly you can create content dilution.

How to: Check this by simply checking the footer of the website.

Goal: If you have one location it’s easy and not spammy to include your single location in the footer of every page.

19. Is the content keyword stuffed?

What is keyword stuffing? Keyword stuffing is having too many keywords on your page to the point where they appear unnatural. How many is too many? Too many is too many. If you’re trying to rank for the keyword “Blue Nike Shoes” you might only mention that exact phrase one or twice in your content.

Bad Example: “Welcome to my shoe store where we sell Blue Nike Shoes. Our Blue Nike Shoes are the best Blue Nike Shoes you can buy on the internet.”

If you were naturally writing about Blue Nike Shoes you might introduce them as shoes but after that you would likely just refer to them as shoes or footwear.

Goal: No content should be keyword stuffed.

20. Landing page easily readable by search engines

Having a website that looks cool and is made with Flash is one thing. It’s also a big no no for the search engines. The content on your page should be crawlable.

How to: One easy trick to do this is to use the select all Edit> Select All. This will highlight everything on the page including all crawlable text. It will show up in blue.

Goal: Make sure your important text is not in images. Ensure the page is not all in Flash and that the text is crawlable.

21. Is your site design mobile friendly?

Google representatives have mentioned on more than one occasion that a site which is not mobile friendly may have reduced visibility in the search results. So you need to have a mobile friendly design. I prefer responsive designs because the content will resize properly depending on the type of device you’re on.

Learn more about responsive website designs.

How to: To check and see if the website is mobile friendly you can pull up the website and the landing page on your mobile device or tablet. You can also check out tools like Browserstack which will show you your website and how it will look in different browsers and sizes.

Goal: Ensure your entire website is mobile friendly, preferably through the use of a responsive design.

22. Is your site content mobile friendly?

If you have a mobile site on a separate domain like m.mysite.com you need to be sure that the content is not being shown as duplicate content. If you are using a responsive design this is not an issue.This should be reviewed closely. Although Google offers support for items such as canonical tags for duplicate content versions, I have found that Google is imperfect and when you try to make it decide, you open yourself up for more errors.

Goal: Run a duplicate content check to make sure the full site and mobile site are not both indexed.

23. WHOIS information review

This is something more out of habit on my side. If the owner of the domain name has opted to not have privacy protection they are required to list the contact name, address, phone number, and email address of the domain owner. I suggest keeping this information public and having it match your main location. Whether it’s used or not I can’t think of a better way of showing that you own the business.

How to: There are plenty of services out there that allow you to check the WHOIS information. GoDaddy even has a free WHOIS check here.

Goal: Check the WHOIS Information and ensure the NAP matches the main location.

24. Google Analytics

Having Google Analytics installed is essential. If your client does not have this installed it will be rather difficult to track problems, traffic changes, conversions, and other important visitor information.

How to: Check and see if this is installed by using your browsers view page source option. Search for Analytics and see if the tracking code snippet. You can learn more about using Google Analytics here.

Goal: Make sure Google Analytics is installed.

25. Google & Bing Webmaster Tools

Google Webmaster Tools provides a lot of useful information. This is where Google will tell you all sorts of useful information including whether or not your site is penalized, if your pages are indexed, and any crawl errors.

How to: Log in to Google and Bing Webmaster Tools and see if your accounts are set up properly.

Goal: Ensure Google Webmaster and Bing Webmaster Tools are configured properly.

Local SEO audit phase 3: citations audit

When it comes to citations,
more does not mean better. Let me say that another way. Better citations will always be more important than more citations from lower quality directories. I cannot stress this enough. Earlier in my local SEO career I made this mistake with clients. If you take the route of wanting the most citations you must do your own extensive due diligence on the impacts this could have long term for your clients. For the most part, if you’ve never heard of it, and it’s easy to get, you should conduct a link analysis on the domain. Many citations also come with a link, some of which are follow links. You can easily undo a lot of good work by adding hundreds or thousands of low quality directories with links.

Again I cannot stress the importance of this enough. Please be careful and ethical in your approach when getting citations.

What is a citation?

In case you don’t know a citation is, a citation is simply the listing of your business name, address, and phone number (or NAP as we call it in the industry) on the web. For example, if I have a Yelp profile it will include my business name, address, and phone number along with other pertinent business information. This is a structured citation as its a sanctioned business directory that provides this information. There are also what we call unstructured citations. Unstructured citations are mentions of your NAP on websites that are not necessarily a business directory. For example if my business was mentioned in my local newspaper they might also include my name, address, and phone number on their online article.

Where did these come from?

Citations may have been created by you, your company, or out of thin air from a phone book listing or something else. There are companies out there that sell this business listing information to other directories and feed them information. These are called data aggregators. It’s essential that your listings are correct with data aggregators. This will ensure that the listings are as correct as possible from the top down.

Are they that important?

Citations have always played a heavy part in the local SEO algorithm although my personal opinion is that this has been reduced post Pigeon. That being said, and even if your opinion differs on this subject, you should not disagree that your business visibility online should be the least imperfect. If you want to provide the best customer and search engine experience, it only makes sense to have a clean citation profile. Another reason for this, which we will talk about later, is reviews. If your business has duplicate listings it won’t only hurt your local SEO rankings, your customers might not find the right listing and therefore leave, or see incorrect information or outdated reviews.

The overall goal of the citation audit

To ensure that you are listed, that there are no duplicates, and that the information is 100% correct on the top 50 citation sources and all of the data aggregators.

Thanks to my friends over at Whitespark, we have been allowed to publish their list of the top 50 citations and I have included them in the spreadsheet. Keep in mind that you also want to search with an iOS device and ensure your business is listed in Apple Maps.

1. Check data aggregators

According to Moz.com, a data aggregator is “A company that maintains and supplies the underlying business database for local search directories.” In other words, they are the data holders that submit your business information to other directories. The main data aggregators in the United States are Infogroup, Localeze, Acxiom, and Factual.

How to: One way to get a snapshot of this and fix it is to use the Moz Local platform. For $84 a year you get listed in the top 5 data aggregators. If you did it on your own, it would cost a lot more than that. Read about it and sign up for it here. Signing up for Moz Local can help alleviate some of the data aggregator stress and save you some money from doing it yourself. You can also avoid the embarrassment of how I look below.

Goal: Make sure your business is listed correctly without duplicates on the main data aggregators including Infogroup, Localeze, Acxiom, and Factual in the US.

2. Check the top 50 citations

This is where the hard work gets real. Like I mentioned earlier more is not better. Using the list in the provided spreadsheet you should ensure that you are listed 100% consistent without duplicates in the top 50 citation sources. Any problems identified here are a priority to be fixed. In addition to being listed correctly without duplicates you should also make sure they are 100% filled out. Having a complete profile always provides a better user experience.

Click here to view the list of Top 50 Citation Sources provided by Whitespark.

Goal: Ensure the top 50 citations for your industry are live, correct, and don’t have duplicates.

3. Identify new high quality citation sources

If your top 50 citations are in order there may still be a few more you might be interested in depending on your industry. Typically a safe bet for everyone is to set a long term goal of unstructured citations or mentions in local and major newspapers and publications. Additionally see what niche sites are available for your type of business.

Some examples include:

Attorneys: Lawyers.com, Martindale.com, Avvo.com

Restaurants: Yelp.com, TripAdvisor.com, OpenTable.com

If you want to learn more you can read my other article to learn how you can
find citations like an agency.

If you’re looking for a good list of niche citations check out Brightlocal’s newly published Best Niche Citation Sites for 41 Business Categories
here on Brightlocal.

Goal: Get high quality unstructured citations when possible.

4. Verify you’re on Apple Maps

With the user base that Apple has it’s important to make sure you’re listed on Apple Maps. Previously this was a pain in the rear if you weren’t already listed. However in October 2014 Apple announced Apple Maps Connect.

How to: Visit Apple Maps Connect and log in using an Apple ID. This is a brand new product but you should be able to manage your listings here.

Goal: Make sure your NAP is correct on Apple Maps.

Local SEO audit phase 4: organic penalty analysis and link audit

There are a lot of SEO companies out there. If your client has ever had a different website it’s even more important to conduct a link analysis on their website. One of your responsibilities as someone performing an audit is to ensure that you can keep your client out of a penalty short term and long term. Even if you didn’t do the work yourself, you need to identify any potential problems and prepare them so they can make adequate business decisions. Google has been and can be pretty brutal with their penalties, and recovery is not a walk in the park.

Since the Pigeon Update, Google has put more weight on high quality links and overall authority into the local algorithm. I hesitate to say this knowing that some will just want to get more links. Don’t do this. Don’t even think about this. Links should be earned through content you produce or news mentions you get. Additionally, keep in mind that one strong link is better than 100,000 crappy links…by far.

This is also super exciting. If you notice that your competitor is beating your rankings with spammy links you can rest assured that they’ll get caught. In addition to this you can develop a strategy that kicks their spam to the curb without the risk of future penalty. It’s a win win, and a step towards long-term lasting results.

The problem with a link audit

Experience is key when conducting a link audit. For those of us that have reviewed hundreds of thousands of links by hand it becomes a bit easier. Tools also make this job easier, but tools are also imperfect. I could also write a
10,000+ word article on link auditing based on my personal imperfect experience.

1. Ensure there is not a manual web spam action

Having a manual web spam action will ruin your day (or year). When you receive a penalty, Google can decide to take all or some of your website out of its index and hide pages from users. This will become your top priority to fix if it exists.

How to: If your site is verified in Google Webmaster Tools (which it should be) you can simply click on the manual actions tab. If nothing shows up you’re home free in this department.

Goal: Check Google Webmaster Tools and make sure there are no penalties under the manual actions tab. If there are this will become your top priority to fix this.

2. Check for algorithmic penalties

If you see any sharp drop in organic traffic in Google Analytics then there is a problem. Identifying algorithmic penalties can be a bit tricky, but, with proper work, you can identify and remove these. Check out Moz’s
complete guide to algorithm changes.

How to: I prefer to take the easy route when it comes to addressing algorithmic penalties. If you have access to Google Analytics and have had enough website traffic to spot trends you can use a tool that will align your traffic numbers with the dates of known algorithmic updates. The Panguin tool makes this easy to do.

Goal: Try your best to determine if there are any algorithmic penalties and what you can do to fix them.

3. How many links do the site and page have?

Knowing the number of links can help us determine if there will be a potential problem in the future. If you have way more links than your competitors its worth checking them out in detail. If you find that they are all low quality or spammy then you have a potential problem on your hands and you need to get this taken care of as soon as possible. Don’t wait until it’s too late.

How to: The easiest way to check this is just using the MozBar.

Goal: Record the number of links to your landing page and root domain and compare it to your competitors.

4. Anchor text of links

Anchor text is the text that appears highlighted in a hypertext link and that can be clicked to open the target web page. For example, on an online store you might click “Checkout” which will lead you to their checkout page. If that link was clickable text (not a button) that would anchor text. Your anchor text distribution is very important to organic SEO (and now local SEO) as it correlates heavily with penalties which we are trying to avoid.

In some ways, this relates more to local businesses. If someone is writing about your or writing a review about your local business they would likely naturally make the anchor text your business name or your business name with the location. For example if you ran a Quiznos in Denver you might be linked via the anchor text “This Denver Quiznos Location”. This right here is natural because the writer decided to link to you in a way that is descriptive of your business name and location in their own words. However if Quiznos wanted to rank for “Sandwich Shop” and every link on the internet pointing back to them said “Sandwich Shop”, you can see how unnatural and unfeasible that would be. Unless someone was creating those intentionally they would not exist as the only keyword. Instead, you would see many variants of that like “sandwich shop in Denver” or “Denver sub shop” or “my favorite subs” or the brand name.

With anchor text, having too much of anything can be a bad thing. Now, here is the official answer to anchor text distribution and how much is too much: It depends on your industry.

You can read more about anchor text in the Anchor Text Distribution Study:
Powered By Search Anchor Text Study

Goal: Your link profile should appear natural. If you’re a “Personal Injury Attorney” and 10% of your anchor text is a money phrase, that is bad. Brand anchor text should always occur more often than commercial keywords.

5. Link velocity

Another idea that gets people in trouble is link velocity. Some site owners who have not competed in the web landscape suddenly want to rank #1 and notice their competitors have a bunch of links. Thinking it’s the right thing to do (it’s not) they add a bunch overnight. This is the velocity that links are obtained to your website. If you go viral and do something newsworthy this will be natural and be substantiated by strong links from high quality sites. On the other side, if you just add links to get them, and they’re all low quality, you are going to be at a much higher risk of penalty. Again, don’t do it. Earn links and sleep good at night. If they had spikes in the past you can review these and remove as necessary.

Goal: Make sure that the link velocity seems natural. Review any spikes for problems.

6. Does a disavow exist?

Your clients site will have bad links. Maybe it’s 1 or 2 or maybe it’s 200,000. Either way we need to figure this out. If the bad links exist, the disavow file needs to be uploaded. This will be your saving grace if an algorithmic penalty exists and there is a Penguin update which takes your disavow into consideration. The most recent Penguin update just took place in October 2014 after over a year without one.

Goal: Ensure the disavow file is updated monthly to include any bad links whether they were intentional or from negative SEO.

Local SEO audit phase 5: reviews

Reviews are one of the most overlooked problems with local businesses. It’s not that they’re not concerned with them but rather that they’ve tried to fix them in the past but ran into resistance. Make no mistake about it, reviews are hard to get.

Not only are they hard to get, it’s important that you are on top of your review analysis in the audit phase. Even if you rank where you want to but your reviews are all one stars they likely won’t generate much business from ranking at the top.

With reviews, there are several major factors we need to be addressing in every review. These are:

a) Do they have a positive sentiment?

Having a positive sentiment helps increase consumer confidence and the search engine’s confidence in your business.

b) Are they unique?

Reviews should not be replicated across the web. If you have the exact same review posted on three sites it may be ignored.

c) Are they from power users?

Did you know that some services like Yelp have power users? Yelp calls them Elite users. Since they are recognized by Yelp their reviews will carry more weight than the average person with just one or two reviews. They become a lot more trusted once this reach this status.

1. Google My Business reviews

It’s no secret that strong reviews can increase a customer’s confidence. Reviews must be natural, legitimate, and be left for a business according to the guidelines. According to
Google’s review guidelines you can remind your customers to leave feedback.

Typically I like to make sure clients have at least 10 reviews, but this does vary depending on the type of business you are in. If you’re a restaurant you are likely to have more reviews then an attorney. The key to obtaining reviews is to obtain them naturally over time. They need to be honest reviews from actual clients posted from their own devices.

Goal: Client should have at least 10 reviews with a 4 star or higher aggregate. If not, work on it.

2. Identify top 3rd party review sites

Depending on your niche, you might find that some review websites generate more traffic for your website than others. Pulling up Google Analytics will allow you to check out the referral traffic. Sort this by the top referrals and see which sites are sending the most traffic to you. If they allow reviews it’s a good idea to raise your rating by adhering to the third party reviews site’s guidelines and obtaining them when possible. I say this because Yelp for example does not allow you to solicit reviews.

Another thing to look for is lack of referral traffic. If you are a restaurant and are not getting any business from TripAdvisor it could be because your reviews are low which would make it a priority to fix.

If you are constantly getting bad reviews, you are pissing people off for some reason. Read them, learn from them, and use this to improve your business practices.

Goal: Record the major third party review sites for the niche. Ensure they have at least 5-10 reviews with at least a 4 star rating.

Above is an example from Avvo.com a popular attorney website.

Local SEO audit phase 6: social audit

Social media and local SEO definitely have some crossovers that you should be aware of. In my personal opinion it’s more about the NAP, check ins, and brand consistency. However there are some major benefits you can get locally from social. For example geo-tagged content. While I won’t spend too much time getting into this here I suggest you also spend some time checking out content that allows it to be geo-tagged on websites such as
Panoramio. Additionally you should not overlook video sharing sites that are very strong like YouTube. These not only provide the ability to geo-tag content, you can also include your NAP in the description, and hopefully increase conversions by creating high quality videos.

One thing to keep in mind with any social profile is that you should not have duplicates. Not only would that create a bad user experience but it can also cause data confusion. You will want to manage your brand in each place.

1. Facebook review

If the business is a brick and mortar business they should have a claimed Facebook page with their correct NAP and linked to their website. Service area businesses should also of course have a claimed page but they would not display their NAP. Your longer term goals after pages are established will be to increase social engagement through getting more likes, shares, posts, and check ins.

Goals:
1.
Ensure the Facebook NAP is correct.

2. Are the best possible photos used for the cover photo and profile image?

3. Is the page completely filled out and linked to their website?

4. Are they active and posting regularly?

5. Do they have any business check ins?

6. Do they have reviews and do they meet the criteria mentioned in the review section?

2. Foursquare | Swarm audit

Foursquare used to be pretty popular for check-ins. Recently they decided to separate their check in function from the Foursquare app and spin it into Swarm. Having a social presence here can help alert their users of your business and allow them to check in. You can also take advantage of this by having check in deals among other offers. Make sure your Foursquare and Swarm profiles are correct and up to date with the information below:

Goals:
1.
Ensure the NAP is correct.

2. Are the best images used?

3. Is the page completely filled out and linked to their website?

4. Are they active and posting regularly?

5. Do they have any business check ins?

6. Do they have reviews and do they meet the criteria mentioned in the review section?

3. Google Plus audit

Being active on Google Plus can provide some tremendous benefits if used correctly. If the business is associated with the right groups and in the right relevant circles where their customers are, they can make a big impact. By being social, participating in these groups, and posting to their own business at least once a week they can share their messages with the appropriate audiences. All of this also shows that you are active on Google’s platform which can’t be a bad thing.

Goal: Make sure they are consistent in posting to Google Plus (at least once a week).

3. YouTube audit

As I mentioned above, having a video presence can be a very valuable thing. Of course having great videos is pretty self explanatory, but did you know your videos can also have NAP in the description, link to your landing page (If relevant), and be Geo Tagged? If not, take advantage of it.

Goal: Make sure the videos uploaded are high quality, have NAP in the description, and are geo-tagged.

Local SEO audit phase 7: competition analysis

Analyzing the competition is not some foolproof science. In fact it can be downright dangerous if you’re doing it for the wrong reasons. One of the reasons this information is scary is that I usually like to look at the number of links and citations of the competition. This information is typically better left for the professionals as it’s NOT A NUMBERS GAME. It’s important to use the information in an ethical way to create a long term game plan that consists of major wins.

If you are just in SEO to make your numbers match the competition you are doomed to long term failure and should not be in this industry. It can also set the wrong mindset of “Well they’re not doing it so I’m not going to do it” instead of the “Lets be the least imperfect” mindset we started with.

You should only move forward with a competition analysis if you plan on developing a plan that falls within Google’s guidelines for your clients. </rant>

How a competition analysis is a good thing

Conducting a competition analysis can be a great thing to gain insight to help develop your own strategies. Some of the Good things you can do by looking at the competition are:

1) Review their citations and see if you missed any of the high quality easy wins they have

2) Identify their links and see if it generates any good ideas on what you can do to be successful, or what you can do better. If your main competition was mentioned by a major news outlet for their community service you could use this inspiration to develop a stronger campaign and help the world at the same time.

3) Gives you a general snapshot of what areas in which you might want to step up your game

If you beat your competition in every area and are not winning then you relied too much on imperfect tools for your imperfect data. Again, this is mostly used for a road map of what we can do moving forward.

1. Competition identification

Start by figuring out who your top competitors are. Once we have this list, we can go through it and compare some of these metrics for good. You can find your top competitors by doing a search for the keywords you want to rank for. You can then plug this information into a spreadsheet.

Goal: Find 3-7 competitors for your niche and record them in the spreadsheet with their NAP+W and G+ Page information.

2. Competition analysis

Once we have the list of competitors, we can take a simple look at their metrics. I prefer to record the following information for each competitor to get a snapshot of where they stand:

1) Domain Authority (Moz)

2) Figure out the domain authority of the competitors root domain using the Moz Toolbar.

3) Page Authority of landing page (Moz)

4) Figure out the page authority of the competitors Google My Business landing page using the Moz Toolbar.

5) Number of links from root domain

6) The number of links the competitor has from unique domains

7) Number of citations

8) The number of citations that are detected.

How to: To make this easier and get a rough idea I suggest using Moz Local, Whitespark or Brightlocal’s tools.

Once you have the information above, you can use this information to get a snapshot of where you will want to be. If your competition is beating you in all of the above areas you can now start thinking about how you can create a strategy that will not just increase the numbers, but how you can ultimately get more authority from stronger sites.

Local SEO audit phase 8: developing an ongoing strategy

After you have all of the information above compiled, you can now create your checklist of things you need to improve to be the least imperfect. With this information you should develop a priority list of the most important items you need to fix. You can then assign them by putting them in a schedule and knock them out one by one.

Once you have identified the problems that need to be fixed and gotten them resolved you can turn your attention to an ongoing strategy for your clients. Ongoing strategies in local SEO really boil down to a few major components including:

Strong link earning – check out Casey Markee’s deck on Google Friendly Link Building.
Strong content creation
Strong structured and unstructured citations
Good reviews

Based on your industry you can develop a plan that no longer chases the links and citations but rather earns them. In my opinion it’s essential to develop a plan for your ongoing efforts with set goals and project lengths. This way you can measure KPIs.

Many people make the mistake of signing up for ongoing SEO fees without a plan and that can lead to a lack of accountability and bad SEO. On the other hand it’s probably easy to see why generic priced SEO packages are also bad. If someone is charging $1,000 a month for 10 links or 10 citations, etc. they are likely going to be in a place that will hurt your SEO. Without the pre-knowledge from an audit like the one above you will be shooting in the dark which can ultimately hurt a website.

The end

I hope you found this guide useful and will put it to good use. If you have any questions, need clarification, or want an audit please feel free to reach out to me on twitter @CaseyMeraz or at my
website.

[ccw-atrib-link]

Advanced Local Citation Audit & Clean Up: Achieve Consistent Data & Higher Rankings

Posted on July 10, 2014 by jeffriseo

Posted by Casey_Meraz

This post was originally in YouMoz, and was promoted to the main blog because it provides great value and interest to our community. The author’s views are entirely his or her own and may not reflect the views of Moz, Inc.

Did you know that having consistent and correct citations is mandatory for any successful local SEO Campaign? If you’ve read the 2013 Moz Local Ranking Factors survey or you’ve been in the local SEO game for a while, it’s no secret how important citations are to ranking locally in Google. In fact, citations and external location signals are the 3rd most important ranking factor according to the Moz local search
ranking factors survey. This is why it’s essential that you have your correct NAP listed across the major citation sources.

So what is the NAP format? NAP stands for
Business Name, Address, and Phone Number. Having this information listed on another website such as Yelp, Citysearch, or Yellowpages acts like a positive vote for your local listings. While many people know they need to build citations to help increase their local rankings, surprisingly many people overlook having duplicate listings and incorrect listings.

Some people think they only need to update their Google My Business listing which is incorrect. In fact, according to David Mihm from Moz “If all you’re doing is updating your Google+ Local Page, you’re going to continue to see problems because “new” erroneous data will constantly feed into Google from all of its other sources.” This has been known to create bigger problems down the road. So what is the downside if you have inconsistent citations, duplicate citations, or citations that are just plain wrong?

In a nutshell you’re missing out on getting credit for that citation, it’s
hurting your local rankings in Google, and its potentially creating longer term issues when the incorrect data is scraped. Unfortunately while there are some resources you can use to simplify this process, it’s not as easy as waving a magic wand or blinking while wearing your Google Glass.

Let’s Start With The Basics: What is an Incorrect NAP?

So what is an incorrect NAP? The long and the short of it is that Google and other search engines want to give you credit for having your business name, address, and phone number listed on other reputable websites. It acts as a vote of confidence for you similar to a link in organic SEO.

You should make sure that your Google My Business Listing has your correct NAP format the way you want it displayed across the web. If any of this information is not the same as it is listed in Google My Business then you may not be getting credit for it. Additionally if you have a duplicate listing it could be hurting you as well. Just because you didn’t create or publish the incorrect information doesn’t mean it’s not polluting the local ecosystem. There are plenty of ways this can happen as I discuss a little later in this article. But first, let’s take a look of some good and bad examples of correct and incorrect NAP.

How Exact Do These Citations Need to Be?

As you can see from the examples above, I was very clear with the items I changed from the correct example. Although Google has gotten good at detecting minor differences, you should always aim to be the least imperfect. The whole reason we are fixing these in the first place is to make it easier for Google to associate the proper listings together for your business. Minor differences such as Street and St. should not be an issue. However, incorrect, duplicate, or false information is a big no no.

The long and the short of it is that the Business Name, Address, and Phone Number you want to use should be 100% correct in your Google My Business Dashboard (formerly Google Places, Plus Local, etc.). From here, you can copy this exact format on every source you wish to get a citation from.

Overall, there are three types of citations we’re trying to fix during this process. These include:

Duplicates -Duplicate listings on the same directory
Mismatches – Listings for your business that have the wrong Business Name, Physical Address, or Phone Number (or just the 800 number and no local number). This can get especially complicated for doctors and lawyers, as I will discuss later in this article.
Incomplete Citations – It’s important that you fill out the profiles to completion once you’ve claimed them. This includes adding photo and filling out every field there is an option for.

How Does This Happen & What Causes These?

Just because you don’t remember creating an incorrect listing doesn’t mean there is no bad data in the local ecosystem. In fact, here are just some of the common reasons you have incorrect NAP across the web:

Your business moved physical locations
You used tracking phone numbers at one point
You hired an SEO to create citations or get listed on online directories
The data aggregators have incorrect information
You inherited a dirty phone number
You changed your local phone number
You used tracking phone numbers
You used an 800 number and not a local number
You have different trade name or business name variations
Your listing was incorrectly submitted and scraped to other sites
Someone in your organization setup the listings without knowledge of NAP consistency (this is pretty common)

While there is a major possible ranking benefit of cleaning up this data, there is another reason it should be on your radar too. If you’re a fan of brand consistency like me, then you want to be the least imperfect and ensure all information about your company is accurate across all mediums you control.

The example below shows just how confusing this data can be and the issues that can be caused by incorrect citations on one of these sites. (Graphic from David Mihm’s
Local Search Ecosystem)

Before We Start: Here are Some Important Things to Know

If you’re paralyzed just thinking about the hundreds you need to fix, don’t sweat it. While a good long term-goal would be to clean up a lot of the data, the reality is that your first focus should be on the top citations for your industry and city. Also check out Phil Rozek’s list here and the Top 50 Citation Sources that Whitespark mentions on this page. Focus your efforts on the primary citation sources for your niche and area. Once these are fixed up you can move on. Just spend 15 minutes a day cleaning this up.
Keep good records using this spreadsheet. You will need to follow up with these directories again and again in some cases. Don’t worry, I made a spreadsheet below that you can use for this.
Make sure to update the old incorrect citation instead of just adding new ones!
This work can be tedious, but accuracy is essential. Don’t try to use shortcuts.
Read Moz’s case study from David Mihm regarding cleaning up citations

Let’s Start By Identifying Possible NAP Variations & Recording Them In the Spreadsheet

The first step in the citation cleanup process is to find out exactly what information is actually out there about your business. I put together an
awesome spreadsheet you can use here. The first tab has a place to post the duplicate information. I like to color code it for simplicity as you can see in the example below:

In the example above, I have the correct business information at the top of the spreadsheet in green for easy reference and the incorrect variations in red. You will want to record every variation you find here to make our job a little bit easier moving forward. But how do you find the incorrect variations for your client or business?

I prefer to start at the source by talking to the business owners and marketing managers. After you have collected their proper NAP info, ask these questions to see if you can get any details:

Have you ever moved physical locations?
Is this the address you have listed on your legal business paperwork with the State and Federal government?
Have you ever used tracking phone numbers?
Have you ever hired an SEO company or someone to manage your online presence. Do you have a list of logins or websites they submitted you to?
Do you use any lead generation services? (Sometimes they use tracking phone numbers)
Does your business go by any trade or fictions business names?

Typically asking these simple questions up front can save a lot of time in the long run. If you don’t get any good info from them or they just don’t know there are several ways you can look for this information online first to make your life easier.

After You Have Asked the Questions, It’s Time to Do Your Own Investigative Work

While the questions above are helpful, it’s important to dive a little deeper and see what you can find. These are the steps I typically take:

Check the secretary of state’s filing for the business. Most have an online search platform where you can see who registered the business. If it has a different Name, Mailing Address, or Phone number go ahead and add these to the spreadsheet. We will want to check these out when searching for duplicates. (BONUS TIP: Search their filed business documents online and see if they had previously filed for a fictitious business name or DBA.)
Review the company BBB listing. Check out Phil Rozek’s article on his BBB Hack for finding possible conflicting information. The long and the short of it is that the BBB.org business listings show additional reported phone numbers, business names, and addresses as shown in the example below from his website.
Check Google Map Maker. By viewing the classic Google Map Maker, you can see the edit history of a business. This will tell you if a phone number or business name has been changed. To get this data simply pull up the Classic Map Maker, search for a business and then select the history tab. Once you’re on the history click “Show All Changes” in the upper right corner of the listing as shown below:

Once you have clicked on this, it will show the entire edit history. Look for edits to the NAP over the time the listing has been live. In the example below, you can see how the business name was actually changed at one point. This is the business name I will want to record in my spreadsheet (the old one).

Once you feel like you have a good handle on this, you can start by moving on and searching for these culprits hiding across the web. Now it’s time to get fixing!

Here is a Quick Way to See What NAP Variations Google Already Associates with Your Business

If your business is recognized by Google and has reviews on other websites the new Google My Business dashboard tries to condense that information in one place. It provides examples of listings it has associated with your listing already. I recommend checking this to see what differences it recognizes for your business and mainly used for reference. If Google detects an inaccurate citation, don’t assume that it will find others. Remember, always aim to be the least imperfect.

To access this simply follow the steps below:

Login to your dashboard at www.google.com/mybusiness
Open up one of your locations and scroll down to the reviews section.
Click the blue “Manage Reviews” button
Then scroll down and check under the “Reviews from around the web” heading and see what pops up.
You should see the listings here of other detected reviews.
You can click the “View full review on….” link and view the full review there.
Check the NAP for that citation and see how or if it varies from your correct NAP. Record the differences as we can use them later in this guide.

Start With the Data Aggregators Before Your Manual Efforts

Tools are great and help make tedious jobs like this easier. While there are some tools I advocate for this job, the reality is that most of them don’t cover the niche specific directories and others you may be listed on. That being said there are some great tools you can use to help save time and money and are recommended in my overall procedure below.

Start with Moz Local. Moz Local provides a Check My Listing score which will scan your listings just by entering your Business Name and Zip Code. This will give you a score that includes the citations that are Complete, Incomplete, Inconsistent, and Duplicates from the Top 15 citation sources and data aggregators. If you’re not starting here, you might be shooting yourself in the foot. Signing up for this service which is $50 a year will help fix this data at some of the sources that distribute their data to many other providers across the web. You can also use this service to find other possible NAP variants.
Consider additional tools to see if they will help you. My manual methods are below but if you want to pull other data, you can also check out Brightlocal‘s Local SEO Checkup product which will show you NAP variants and the accuracy of major listings. You can also check out Whitespark‘s citation finder to start with a list of sites it detects you being listed on. They both offer great citation finding resources which will make this a bit easier. Also, Yext just recently introduced a product for fixing duplicates. While I have not had a chance to review this yet I believe it’s only for their network and it is a paid service.
Once you’re ready, it’s time to move on to the manual side of NAP Cleanup using my method below.

The Manual Cleanup Process

When dealing with citation cleanup,
efficiency and accuracy is the name of the game. I have developed a process that I find works best for me when it comes to being productive in fixing citations and removing duplicates. This is what I’m going to explain below in more details, but basically it boils down to four steps.

On the second tab of
this spreadsheet that I created for you, you will see the sheet has several columns. They are identified and explained below:

Website	Put the domain of the citation source. This will help you sort it later for easy tracking.
Business Name	Copy and paste the business name from the citation you want to keep here. If the one you want to keep is wrong, paste it here anyhow. We will correct it later.
Address	Copy and paste the address including suite # from the citation you want to keep here. If the one you want to keep is wrong paste it here anyhow. We will correct it later.
City State Zip	Copy and paste the City, State, and Zip Code from the listing here.
Phone	Copy and paste the Phone Number from the listing here.
Links To	Put the URL that the citation is linking to if applicable.
Issues	Put the main issue here. Mention all issues if possible. If the citation is a Duplicate and has an incorrect name I would put “Duplicate \| Incorrect Business Name”
URL Of Live Listing	Copy and paste the URL of the citation source so we can refer to it later if needed.
Duplicate 1	Copy and paste the URL of any duplicates here
Duplicate 2	Copy and paste any duplicates here
Status	I added a status column to check and update the status. Sometimes when you contact them they may not be prompt.

Green	If you highlight the row in this color, you have confirmed there are no issues with this citation and no duplicates.
Yellow	There is an issue with this listing like the company name is missing “The” in front of the name or the suite number is not perfect. Basically this is for minor secondary issues that don’t need fixing, but you could fix them if you wanted to.
Red	If there is a major issue with the NAP such as wrong Name, Address, Phone Number or a Duplicate you can mark it as red. This will help us to prioritize our work later.

Below are two screenshots of how the spreadsheet looks when you pull it up.

Once you start finding the citations, you will want to color-code each row after evaluating the citation. This will help you prioritize your work later once your’re ready to start fixing these up.

The Process

Audit Your Citations – Using my spreadsheet and the methods listed below you can start by auditing every citation source you find for your business.
Record the Data – Record the NAP information in the spreadsheet provided and don’t be shy with the details. After you have identified a problem make sure to color code the row. Red is a very important fix, Yellow is something you can fix but can wait, and Green is good meaning there are no problems and no duplicates.
Outreach & Fix – Once you have a list of your action items, you can sort the list by RED or priority items. You can then outreach to these sites and record it in the notes with the date.
Follow Up, Record, & Repeat – You can’t just send an email or contact form and call it good. You have to follow up. Don’t change the color of the row until the live listings are fixed. This will allow you to check and re-check until these issues are cleaned up. The reality is that some of these listings will require multiple contacts to get fixed (just like link removals).

Finding Your Incorrect Citations

Finding these citation sources can be a difficult task. However, if you already have a list of primary citations you want to tackle you’re in a good spot. Remember that focusing your efforts on the
primary sources will provide the most ROI.

Remember that when you’re searching for citations using these methods you will want to search for each of the ones you identified to ensure complete accuracy. In other words, don’t just search a directory by the proper business name or phone number. Also, search it with the
WRONG information you identified to see if any wrong sources come up.

Method 1: Search Specific Directories & Websites

If you only have one business location this task gets a bit easier as there a search string you can use to narrow down your results. However if you’re a multi-location business it may not work as well (depending on how many locations you have). This search string is going to use three commands. The first command
site: searches only within the website immediately following the colon. If I just wanted to search Yellowpages.com I could type site:yellowpages.com. Now putting information after the site command will help narrow down your search. Let’s say that I wanted to search only YellowPages.com for my exact company name, but only for listings that DO NOT contain my primary phone number that is associated with my NAP. In this case I could put in this search:

site:yellowpages.com “The Reeves Law Group” -714-550-6000

The site: command tells Google to search only the website (in this case YellowPages.com)
The Quoted “The Reeves Law Group” tells Google to only return results that include the company name in that exact phrase order
The -714-550-6000 tells Google to not include any results that use this phone number. The minus allows you to exclude information you don’t want to appear in the results.

If you have a list of citation sources you want to check such as the Moz Top 10 by City or Industry, you could then use these search strings, identify duplicates and problems on the primary sites.

Most reputable websites also have an internal search function as well. It’s important to check this too as the Google Site: command only searches for indexed citations. It’s possible that the incorrect one may not be indexed yet, but could cause problems in the future.

Method 2: Searching Google’s Index Citations

While you can search specific directories for incorrect citations if you already know the websites you want to check, what if you don’t have that list? Another easy way is to pull the incorrect results direct from Google. To do this we will use the MozBar and modify our search settings which allow us to scrape 100 results at a time. Simply follow the example below.

Before using this method, you need to change your search settings in Google
Start by pulling up Google.com and clicking on the gear icon in the upper right hand corner of a search page. You will want to navigate to search settings where you will check the button “Never Show Instant Results” and then change the Results Per Page slider to 100. This will allow you to search 100 entries as a time. You can see the settings we changed in the picture below:

You will also need the MozBar for this. If you don’t have the extension you can download the
Chrome version here and the Firefox version here. Once you have the MozBar installed you will be ready to start scraping these results!

When the MozBar is on and you do a search in Google you will now be able to see 100 results and easily export them by clicking the export button in the top left corner of the MozBar as shown in the example below. Once you have these results you can copy and paste them in my trusty spreadsheet for evaluation. Of course if you’re doing a lot of searches I recommend conducting the searches first, combining the results, and then removing duplicates in Excel. This will save you a ton of time!

So Which Search Operators Should You Use?

Using the proper search operators and getting a bit creative will save you a substantial amount of time. Don’t think that you’re stuck with the ones I have provided below. Get creative and think outside of the box based on your situations. Below are some examples you can use along with an explanation of them. They are sorted by categories below.

Casey’s OCD Pro Tip: Using Google can produce different results depending on how the data is entered on the actual citation site. For example it’s a good idea to search different Phone number variations. Some variants include: 111111111111, 111-111-1111, (111) 111-1111

Take note that when you do a search with quote around the keyword (e.g: “Keyword One”), it will search for the words in that order exactly as they appear. If you want to learn more about creative boolean search terms check out this resource.

How to Find Listings With Incorrect Phone Numbers

What you should search: 800 Number -Local Number

Example: 800-644-8000 -714-550-6000 This search when preformed in Google is telling it to search for the main company’s 800 number (800-644-8000), but exclude the local phone number of the main office (which is why I used the – sign before 714-550-6000). If you have one location that uses or used an 800 number at some point this will be your primary go to search. If you have multiple locations though it will likely just return results from the other locations. You could of course add – to additional offices and search this way as well.

What you should search: 800 Number -Local Number +Company Name

Example: 800-644-800 -714-550-6000 +Reeves Law Group At first glance this search operator probably looks like the one above with the simple addition of +reeves. However take a closer look and notice how I took out one “0” from the 800 number. What I am doing here is looking for a possible wrong entry but also making sure that part of the company name (in this case The Reeves Law Group) is shown in the string.

How To Find Incorrect Business Names That Have The Proper Phone

What you should search: 555-555-555 -“Company Name”
Searching for the office locations phone number and then excluding the company’s name using the -“company name” command will show all results for that phone number that do not mention the proper company name. This is an easy way to find variants of the business name across the internet.

Other Searches You Can Try

What you should search : “Business Name”+”Address” With quotes this will search for all instances of the exact business name and exact address you put in. The more specific you get the narrower the search results will be.

What you should search : “Business Name”+”Zip code” Doing this will give you another list of options that could include listings without the proper business phone number.

Finding Which Citations are Correct

What you should search (Without quotes): “City Name”+”Zip Code”+”Company Name”+”Phone Number”

Thankfully, you can also use these tricks to see which citations you have that are correct. If you’re scanning for citations this way make sure you also check each of these sites for possible duplicates as you could have one correct listing and one or more bad ones too.

Once you have your list of sources you can us the Mozbar export option outlined above and sort through these on the spreadsheet.

Once You Have Them Documented You Can Prioritize and Outreach

Once all of these are all properly documented comes the painstaking task of fixing them. Some of these websites will allow you to claim listings and directly edit them which is nice. Some you will have to hunt for the contact information and if you can’t find it I recommend checking their WHOIS information to get the data of the domain owner. Most reputable sites though will have some way of contacting them.

Usually when you encounter duplicate listings, you will have to contact the website to get them removed. Be patient. Remember that in most of these cases you’re not paying to be listed on their website so their response can take some time. Be sure to document your contact dates in the spreadsheet as well so you can easily follow up.

Here are a few tips for the outreach methods:

Make sure all email contacts come from an email address on your websites domain such as Webmaster@YourDomain.com. This may help the back and forth verification process where possible.
Some listings will require you to claim and verify them and may call the business with an automated system. Be prepared to take a few calls.
Always be very clear with your request but also be concise. They don’t typically spend a lot of time on these requests so making it as easy as possible with the links is recommended.
Make sure to read the websites FAQ’s for removing duplicates or updating listings. It will save you a lot of time and they may already have a process in place for this.
If you can’t find the procedure try the contact form on the website first, then email if you don’t hear back in a reasonable amount of time.

Contacting Websites to Fix Listings via Email

Below is a very quick and easy sample outreach email I use for some of these contacts. This example can be used if you have two listings at YellowPages.com that are on the following URLs:

1)
http://www.YellowPages.com/Listing1

2)
http://www.YellowPages.com/Listing2

Sample Contact Email:

Hello,

I recently discovered that your website has two listings for my business, “Business Name” located at “Address”. I was hoping you could help me delete the duplicate listing.

The correct listing is: 1) http://www.YellowPages.com/Listing1

The listing I need deleted is: 2) http://www.YellowPages.com/Listing2

Could you please notify me once you have had the chance to fix this?

Thanks!
– Business Owner

How This Helps
By sending out clear and concise emails you may eliminate the back and forth emails and get them done quicker. Over time you may notice that some of these websites don’t reply. The reality is that some of them won’t reply or will charge a fee to be fixed. You can make the decision on a case by case basis whether these are important enough to worry about.

Conclusion

I hope you found this guide useful and hope it’s something tactical that you can put to use right away. Using this method you will be off to a good start at fixing up your citations. Like everything else in local search this will take time to cleanup and time to process. Let Google find and index these naturally over time and watch your local rankings soar. If you have any other tips for citation cleanup please post them in the comments below. Additionally if you have any specific questions please feel free to contact me directly anytime. Just take it one step at a time and you’ll be done in no time!

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