GDPR – 12 months to go, 12 things to think about (Part 2 of 4)

In Part 1, we covered raising awareness, data audits and privacy notices.

4.    Individuals’ Rights

Just ‘getting ready’ for GDPR is not going to be good enough because you may also have to prove to the regulator that you are ready for GDPR. One critical proof point will be the decisions you make in getting ready for GDPR, as well as what you will do going forward after its implementation. Get in the habit now of documenting all of your decisions and the deliberations that went into them (more on this under the Protection by Design section). You will also have clearly defined and documented policies and procedures to comply with GDPR. These cannot be the kind of documents that are written and then live in a cupboard just in case something goes wrong, but rather they need to be distributed to staff in a useful format with comparable training so that the processes become habit within your organisation.

One area that is very well suited to this is protecting individuals’ rights. Most of the rights under GDPR are not that different than under the DPA, but now is a good time to ensure that you have your documentation in order. It is also a good time to ensure that your procedures will be compliant around things like correcting data and subject access requests.

5.    Subject Access Requests

While we are on the topic of Subject Access requests, these are changing under GDPR. First, the down side; you will no longer be able to charge for these and you will have to reply within 30 rather than 40 days. You will also have to provide some metadata along with the data subject’s own data, such as your data retention periods and many of the other things covered under the notices provision.

The good news is that you can charge for or refuse excessive requests (too frequent) and you can ask the data subject to specify the data they are looking for if you process large amounts of data. You will also be able to provide the data electronically in many cases.

6.    Legal Basis

Under the GDPR, the legal basis for processing data is all-important because individuals’ rights can change depending on the legal basis you determine for processing the data. It will be important for businesses to balance the requirements of consent and the legitimate interests that the GDPR provides for. The other legal basis that many email marketers will rely on is processing the data with the subject’s consent.

That puts us half way through the twelve things you should be thinking about to prepare for GDPR. Check back soon for the next two installments.

Editor’s note: The materials and information above is not intended to convey or constitute legal advice. You should seek your own advice specific to your business’ requirements.

The post GDPR – 12 months to go, 12 things to think about (Part 2 of 4) appeared first on The Email Marketing Blog.

Reblogged 2 weeks ago from blog.dotmailer.com

How to stop worrying about Google updates

Google is providing less information about algorithm updates these days, leaving SEOs scrambling for answers every time they experience a huge drop in traffic. But columnist Kristine Schachinger believes that all this panic is unnecessary. Read on to learn why.

The post How to stop worrying about…

Please visit Search Engine Land for the full article.

Reblogged 2 weeks ago from feeds.searchengineland.com

GDPR – 12 months to go, 12 things to think about (Part 1 of 4)

So, here we are. There are less than 12 months to go to the implementation date of the new General Data Protection Regulations (GDPR) on 25th May 2018.

It would be great to say that all UK businesses are well on their way to being ready, but data from the DMA released at an event this morning tells a different story.

Marketers are feeling less confident about GDPR than they did in February when 68% of businesses said they were ‘on course’ or ‘ahead’ of plans to be GDPR compliant by May 2018. Since that survey, the ICO and the Article 29 Working Party have issued both guidance and discussion documents bringing businesses greater clarity around what GDPR compliance will entail. This greater clarity has caused respondents to reassess their positions:

  • Only 55% of companies feel they are now ‘on course’ or ‘ahead’ of plans to meet the May 2018 deadline.
  • Marketers perception of their knowledge as ‘good’ rather than ‘basic’ has slipped from 66% to 59%.
  • Marketers sense of being ‘extremely’ or ‘somewhat’ prepared has fallen from 71% to 61%.

What has not changed is marketers’ four big GDPR-related concerns:

  1. Consent
  2. Legacy Data
  3. Implementing a compliant system
  4. Profiling

So what should you be thinking about? Here are 12 things to get you started.

  • Awareness

If you are the only person in your organization that is thinking about GDPR, you could be in big, big trouble. This is a major change to the legislative regime in which your business operates, so not only do key people need to be made aware of the revisions your business will need to make, they also need to be made to care.

As one of the speakers at this morning’s DMA event pointed out, good data practitioners already have the proper use of data on their radar; much of what the GDPR contains could therefore be considered business as usual. By stressing that this data attention is now in favor of helping the business comply with the new GDPR regulations, you may be able to obtain more budget for your undertaking.

While I am sure this is true in some cases, I know that for many companies, GDPR will represent a radical change in how they do business. It is critical that senior management is made of the impact sooner rather than later and that all members of staff are trained and brought up to speed on the changes over the next twelve months.

  1. Data Audit

While you are running your internal PR campaign, you can also be talking to all of the people that have data bases squirrelled away here, there and everywhere; these will need to be examined. Among other things, you need to fully document:

  • What data you hold
  • Where you obtained it
  • When it was acquired
  • How often it is updated
  • All of the places it is stored within your organization
  • How the data flows from one place to another
  • Who has access to the data throughout its journey
  • How it is stored
  • Where it is stored
  • The retention policy for each datum

  1. Privacy Notices

One of the things that will most likely have to change for most UK businesses under GDPR is their privacy notices. Being open, honest and transparent with consumers about what data you are collecting, why, how you will be using it, and how you will take care of it has been a core principle of data protection law since the original Data Protection Act of 1998. What has changed, however, is that the legislators feel that data owners have not always done this to the best of their ability. They have therefore given us more detailed instructions as to what openness, honesty and transparency entails in practice. The Information Commissioner’s Office (ICO) has released a great code of practice on privacy notices.

 

Check back next week to read 4-12 of 12 things to think about before GDPR 2018.

The post GDPR – 12 months to go, 12 things to think about (Part 1 of 4) appeared first on The Email Marketing Blog.

Reblogged 4 weeks ago from blog.dotmailer.com

What You Need to Know About Duplicate GMB Listings [Excerpt from the Expert’s Guide to Local SEO]

Posted by JoyHawkins

Recently, I’ve had a lot of people ask me how to deal with duplicate listings in Google My Business now that MapMaker is dead. Having written detailed instructions outlining different scenarios for the advanced local SEO training manual I started selling over at LocalU, I thought it’d be great to give Moz readers a sample of 5 pages from the manual outlining some best practices.


What you need to know about duplicate GMB listings

Before you start, you need to find out if the listing is verified. If the listing has an “own this business” or “claim this business” option, it is not currently verified. If missing that label, it means it is verified — there is nothing you can do until you get ownership or have it unverified (if you’re the one who owns it in GMB). This should be your first step before you proceed with anything below.

Storefronts

  • Do the addresses on the two listings match? If the unverified duplicate has the same address as the verified listing, you should contact Google My Business support and ask them to merge the two listings.
  • If the addresses do not match, find out if the business used to be at that address at some point in time.
    • If the business has never existed there:
      • Pull up the listing on Maps
      • Press “Suggest an edit”
      • Switch the toggle beside “Place is permanently closed” to Yes
      • Select “Never existed” as the reason and press submit. *Note: If there are reviews on the listing, you should get them transferred before doing this.

  • If the duplicate lists an address that is an old address (they were there at some point but have moved), you will want to have the duplicate marked as moved.

Service area businesses

  • Is the duplicate listing verified? If it is, you will first have to get it unverified or gain access to it. Once you’ve done that, contact Google My Business and ask them to merge the two listings.
  • If the duplicate is not verified, you can have it removed from Maps since service area businesses are not permitted on Google Maps. Google My Business allows them, but any unverified listing would follow Google Maps rules, not Google My Business. To remove it:
    • Pull up the listing on Maps
    • Press “Suggest an edit”
    • Switch the toggle beside “Place is permanently closed” to Yes
    • Select “Private” as the reason and press submit. *Note: If there are reviews on the listing, you should get them transferred before doing this.

Practitioner listings

Public-facing professionals (doctors, lawyers, dentists, realtors, etc.) are allowed their own listings separate from the office they work for, unless they’re the only public-facing professional at that office. In that case, they are considered a solo practitioner and there should only be one listing, formatted as “Business Name: Professional Name.”

Solo practitioner with two listings

This is probably one of the easiest scenarios to fix because solo practitioners are only supposed to have one listing. If you have a scenario where there’s a listing for both the practice and the practitioner, you can ask Google My Business to merge the two and it will combine the ranking strength of both. It will also give you one listing with more reviews (if each individual listing had reviews on it). The only scenario where I don’t advise combining the two is if your two listings both rank together and are monopolizing two of the three spots in the 3-pack. This is extremely rare.

Multi-practitioner listings

If the business has multiple practitioners, you are not able to get these listings removed or merged provided the practitioner still works there. While I don’t generally suggest creating listings for practitioners, they often exist already, leaving people to wonder what to do with them to keep them from competing with the listing for the practice.

A good strategy is to work on having multiple listings rank if you have practitioners that specialize in different things. Let’s say you have a chiropractor who also has a massage therapist at his office. The massage therapist’s listing could link to a page on the site that ranks highly for “massage therapy” and the chiropractor could link to the page that ranks highest organically for chiropractic terms. This is a great way to make the pages more visible instead of competing.

Another example would be a law firm. You could have the main listing for the law firm optimized for things like “law firm,” then have one lawyer who specializes in personal injury law and another lawyer who specializes in criminal law. This would allow you to take advantage of the organic ranking for several different keywords.

Keep in mind that if your goal is to have three of your listings all rank for the exact same keyword on Google, thus monopolizing the entire 3-pack, this is an unrealistic strategy. Google has filters that keep the same website from appearing too many times in the results and unless you’re in a really niche industry or market, it’s almost impossible to accomplish this.

Practitioners who no longer work there

It’s common to find listings for practitioners who no longer work for your business but did at some point. If you run across a listing for a former practitioner, you’ll want to contact Google My Business and ask them to mark the listing as moved to your practice listing. It’s extremely important that you get them to move it to your office listing, not the business the practitioner now works for (if they have been employed elsewhere). Here is a good case study that shows you why.

If the practitioner listing is verified, things can get tricky since Google My Business won’t be able to move it until it’s unverified. If the listing is verified by the practitioner and they refuse to give you access or remove it, the second-best thing would be to get them to update the listing to have their current employer’s information on it. This isn’t ideal and should be a last resort.

Listings for employees (not public-facing)

If you find a listing for a non-public-facing employee, it shouldn’t exist on Maps. For example: an office manager of a law firm, a paralegal, a hygienist, or a nurse. You can get the listing removed:

  • Pull up the listing on Maps
  • Press “Suggest an edit”
  • Switch the toggle beside “Place is permanently closed..” to Yes
  • Select “Never existed” as the reason and press submit.

Listings for deceased practitioners

This is always a terrible scenario to have to deal with, but I’ve run into lots of cases where people don’t know how to get rid of listings for deceased practitioners. The solution is similar to what you would do for someone who has left the practice, except you want to add an additional step. Since the listings are often verified and people usually don’t have access to the deceased person’s Google account, you want to make sure you tell Google My Business support that the person is deceased and include a link to their obituary online so the support worker can confirm you’re telling the truth. I strongly recommend using either Facebook or Twitter to do this, since you can easily include the link (it’s much harder to do on a phone call).

Creating practitioner listings

If you’re creating a practitioner listing from scratch, you might run into issues if you’re trying to do it from the Google My Business dashboard and you already have a verified listing for the practice. The error you would get is shown below.

There are two ways around this:

  1. Create the listing via Google Maps. Do this by searching the address and then clicking “Add a missing place.” Do not include the firm/practice name in the title of the listing or your edit most likely won’t go through, since it will be too similar to the listing that already exists for the practice. Once you get an email from Google Maps stating the listing has been successfully added, you will be able to claim it via GMB.
  2. Contact GMB support and ask them for help.

We hope you enjoyed this excerpt from the Expert’s Guide to Local SEO! The full 160+-page guide is available for purchase and download via LocalU below.

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Reblogged 1 month ago from tracking.feedpress.it

Local SEO is about so much more than tools

Tools can help us do our jobs more efficiently, but columnist Greg Gifford reminds us that they aren’t meant to do our jobs for us.

The post Local SEO is about so much more than tools appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 5 months ago from feeds.searchengineland.com

Everything you need to know about Google’s ‘Possum’ algorithm update

Wondering what’s up with local search rankings lately? Columnist Joy Hawkins has the scoop on a recent local algorithm update that local SEO experts are calling ‘Possum.’

The post Everything you need to know about Google’s ‘Possum’ algorithm update appeared first on Search Engine…

Please visit Search Engine Land for the full article.

Reblogged 9 months ago from feeds.searchengineland.com

Is a big Google search update happening? Chatter thinks so.

The SEO community is vigorously talking about two Google updates, one with the core web search results and one with the local pack results.

The post Is a big Google search update happening? Chatter thinks so. appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 9 months ago from feeds.searchengineland.com

Darryl, the man behind dotmailer’s Custom Technical Solutions team

Why did you decide to come to dotmailer?

I first got to know dotmailer when the company was just a bunch of young enthusiastic web developers called Ellipsis Media back in 1999. I was introduced by one of my suppliers and we decided to bring them on board to build a recruitment website for one of our clients. That client was Amnesty International and the job role was Secretary General. Not bad for a Croydon company whose biggest client before that was Scobles the plumber’s merchants. So, I was probably dotmailer’s first ever corporate client! After that, I used dotmailer at each company I worked for and then one day they approached a colleague and me and asked us if we wanted to work for them. That was 2013.  We grabbed the opportunity with both hands and haven’t looked back since.

Tell us a bit about your role

I’m the Global Head of Technical Solutions which actually gives me responsibility for 2 teams. First, Custom Technical Solutions (CTS), who build bespoke applications and tools for customers that allow them to integrate more closely with dotmailer and make life easier. Second, Technical Pre-sales, which spans our 3 territories (EMEA, US and APAC) and works with prospective and existing clients to figure out the best solution and fit within dotmailer.

What accomplishments are you most proud of from your dotmailer time so far?

I would say so far it has to be helping to turn the CTS team from just 2 people into a group of 7 highly skilled and dedicated men and women who have become an intrinsic and valued part of the dotmailer organization. Also I really enjoy being part of the Senior Technical Management team. Here we have the ability to influence the direction and structure of the platform on a daily basis.

Meet Darryl Clark – the cheese and peanut butter sandwich lover

Can you speak a bit about your background and that of your team? What experience and expertise is required to join this team?

My background is quite diverse from a stint in the Army, through design college, web development, business analysis to heading up my current teams. I would say the most valuable skill that I have is being highly analytical. I love nothing more than listening to a client’s requirements and digging deep to work out how we can answer these if not exceed them.

As a team, we love nothing more than brainstorming our ideas. Every member has a valid input and we listen. Everyone has the opportunity to influence what we do and our motto is “there is no such thing as a stupid question.”

To work in my teams you have to be analytical but open minded to the fact that other people may have a better answer than you. Embrace other people’s input and use it to give our clients the best possible solution. We are hugely detail conscious, but have to be acutely aware that we need to tailor what we say to our audience so being able to talk to anyone at any level is hugely valuable.

How much of the dotmailer platform is easily customizable and when does it cross over into something that requires your team’s expertise? How much time is spent on these custom solutions one-time or ongoing?

I’ll let you in on a little secret here. We don’t actually do anything that our customers can’t do with dotmailer given the right knowledge and resources. This is because we build all of our solutions using the dotmailer public API. The API has hundreds of methods in both SOAP and REST versions, which allows you to do a huge amount with the dotmailer platform. We do have a vast amount of experience and knowledge in the team so we may well be able to build a solution quicker than our customers. We are more than happy to help them and their development teams build a solution using us on a consultancy basis to lessen the steepness of the learning curve.

Our aim when building a solution for a customer is that it runs silently in the background and does what it should without any fuss.

What are your plans for the Custom Tech Solutions team going forward?

The great thing about Custom Technical Solutions is you never know what is around the corner as our customers have very diverse needs. What we are concentrating on at the moment is refining our processes to ensure that they are as streamlined as possible and allow us to give as much information to the customer as we can. We are also always looking at the technology and coding approaches that we use to make sure that we build the most innovative and robust solutions.

We are also looking at our external marketing and sharing our knowledge through blogs so keep an eye on the website for our insights.

What are the most common questions that you get when speaking to a prospective customer?

Most questions seem to revolve around reassurance such as “Have you done this before?”, “How safe is my data?”, “What about security?”, “Can you talk to my developers?”, “Do I need to do anything?”.  In most instances, we are the ones asking the questions as we need to find out information as soon as possible so that we can analyse it to ensure that we have the right detail to provide the right solution.

Can you tell us about the dotmailer differentiators you highlight when speaking to prospective customers that seem to really resonate?

We talk a lot about working with best of breed so for example a customer can use our Channel Extensions in automation programs to fire out an SMS to a contact using their existing provider. We don’t force customers down one route, we like to let them decide for themselves.

Also, I really like to emphasize the fact that there is always more than one way to do something within the dotmailer platform. This means we can usually find a way to do something that works for a client within the platform. If not, then we call in CTS to work out if there is a way that we can build something that will — whether this is automating uploads for a small client or mass sending from thousands of child accounts for an enterprise level one.

What do you see as the future of marketing automation technology?  Will one size ever fit all? Or more customization going forward?

The 64 million dollar question. One size will never fit all. Companies and their systems are too organic for that. There isn’t one car that suits every driver or one racquet that suits every sport. Working with a top drawer partner network and building our system to be as open as possible from an integration perspective means that our customers can make dotmailer mold to their business and not the other way round…and adding to that the fact that we are building lots of features in the platform that will blow your socks off.

Tell us a bit about yourself – favorite sports team, favorite food, guilty pleasure, favorite band, favorite vacation spot?

I’m a dyed in the wool Gooner (aka Arsenal Football Club fan) thanks to my Grandfather leading me down the right path as a child. If you are still reading this after that bombshell, then food-wise I pretty much like everything apart from coriander which as far as I’m concerned is the Devils own spawn. I don’t really have a favorite band, but am partial to a bit of Level 42 and Kings of Leon and you will also find me listening to 90s drum and bass and proper old school hip hop. My favorite holiday destination is any decent villa that I can relax in and spend time with my family and I went to Paris recently and loved that. Guilty pleasure – well that probably has to be confessing to liking Coldplay or the fact that my favorite sandwich is peanut butter, cheese and salad cream. Go on try it, you’ll love it.

Want to meet more of the dotmailer team? Say hi to Darren Hockley, Global Head of Support, and Dan Morris, EVP for North America.

Reblogged 10 months ago from blog.dotmailer.com

Meet Dan Morris, Executive Vice President, North America

  1. Why did you decide to come to dotmailer?

The top three reasons were People, Product and Opportunity. I met the people who make up our business and heard their stories from the past 18 years, learned about the platform and market leading status they had built in the UK, and saw that I could add value with my U.S. high growth business experience. I’ve been working with marketers, entrepreneurs and business owners for years across a series of different roles, and saw that I could apply what I’d learned from that and the start-up space to dotmailer’s U.S. operation. dotmailer has had clients in the U.S. for 12 years and we’re positioned to grow the user base of our powerful and easy-to-use platform significantly. I knew I could make a difference here, and what closed the deal for me was the people.  Every single person I’ve met is deeply committed to the business, to the success of our customers and to making our solution simple and efficient.  We’re a great group of passionate people and I’m proud to have joined the dotfamily.

Dan Morris, dotmailer’s EVP for North America in the new NYC office

      1. Tell us a bit about your new role

dotmailer has been in business and in this space for more than 18 years. We were a web agency, then a Systems Integrator, and we got into the email business that way, ultimately building the dotmailer platform thousands of people use daily. This means we know this space better than anyone and we have the perfect solutions to align closely with our customers and the solutions flexible enough to grow with them.  My role is to take all that experience and the platform and grow our U.S. presence. My early focus has been on identifying the right team to execute our growth plans. We want to be the market leader in the U.S. in the next three years – just like we’ve done in the UK –  so getting the right people in the right spots was critical.  We quickly assessed the skills of the U.S. team and made changes that were necessary in order to provide the right focus on customer success. Next, we set out to completely rebuild dotmailer’s commercial approach in the U.S.  We simplified our offers to three bundles, so that pricing and what’s included in those bundles is transparent to our customers.  We’ve heard great things about this already from clients and partners. We’re also increasing our resources on customer success and support.  We’re intensely focused on ease of on-boarding, ease of use and speed of use.  We consistently hear how easy and smooth a process it is to use dotmailer’s tools.  That’s key for us – when you buy a dotmailer solution, we want to onboard you quickly and make sure you have all of your questions answered right away so that you can move right into using it.  Customers are raving about this, so we know it’s working well.

  1. What early accomplishments are you most proud of from your dotmailer time so far?

I’ve been at dotmailer for eight months now and I’m really proud of all we’ve accomplished together.  We spent a lot of time assessing where we needed to restructure and where we needed to invest.  We made the changes we needed, invested in our partner program, localized tech support, customer on-boarding and added customer success team members.  We have the right people in the right roles and it’s making a difference.  We have a commercial approach that is clear with the complete transparency that we wanted to provide our customers.  We’ve got a more customer-focused approach and we’re on-boarding customers quickly so they’re up and running faster.  We have happier customers than ever before and that’s the key to everything we do.

  1. You’ve moved the U.S. team to a new office. Can you tell us why and a bit about the new space?

I thought it was very important to create a NY office space that was tied to branding and other offices around the world, and also had its own NY energy and culture for our team here – to foster collaboration and to have some fun.  It was also important for us that we had a flexible space where we could welcome customers, partners and resellers, and also hold classes and dotUniversity training sessions. I’m really grateful to the team who worked on the space because it really reflects our team and what we care about.   At any given time, you’ll see a training session happening, the team collaborating, a customer dropping in to ask a few questions or a partner dropping in to work from here.  We love our new, NYC space.

We had a spectacular reception this week to celebrate the opening of this office with customers, partners and the dotmailer leadership team in attendance. Please take a look at the photos from our event on Facebook.

Guests and the team at dotmailer's new NYC office warming party

Guests and the team at dotmailer’s new NYC office warming party

  1. What did you learn from your days in the start-up space that you’re applying at dotmailer?

The start-up space is a great place to learn. You have to know where every dollar is going and coming from, so every choice you make needs to be backed up with a business case for that investment.  You try lots of different things to see if they’ll work and you’re ready to turn those tactics up or down quickly based on an assessment of the results. You also learn things don’t have to stay the way they are, and can change if you make them change. You always listen and learn – to customers, partners, industry veterans, advisors, etc. to better understand what’s working and not working.  dotmailer has been in business for 18 years now, and so there are so many great contributors across the business who know how things have worked and yet are always keen to keep improving.  I am constantly in listening and learning mode so that I can understand all of the unique perspectives our team brings and what we need to act on.

  1. What are your plans for the U.S. and the sales function there?

On our path to being the market leader in the U.S., I’m focused on three things going forward: 1 – I want our customers to be truly happy.  It’s already a big focus in the dotmailer organization – and we’re working hard to understand their challenges and goals so we can take product and service to the next level. 2 – Creating an even more robust program around partners, resellers and further building out our channel partners to continuously improve sales and customer service programs. We recently launched a certification program to ensure partners have all the training and resources they need to support our mutual customers.  3 – We have an aggressive growth plan for the U.S. and I’m very focused on making sure our team is well trained, and that we remain thoughtful and measured as we take the steps to grow.  We want to always keep an eye on what we’re known for – tools that are powerful and simple to use – and make sure everything else we offer remains accessible and valuable as we execute our growth plans.

  1. What are the most common questions that you get when speaking to a prospective customer?

The questions we usually get are around price, service level and flexibility.  How much does dotmailer cost?  How well are you going to look after my business?  How will you integrate into my existing stack and then my plans for future growth? We now have three transparent bundle options with specifics around what’s included published right on our website.  We have introduced a customer success team that’s focused only on taking great care of our customers and we’re hearing stories every day that tells me this is working.  And we have all of the tools to support our customers as they grow and to also integrate into their existing stacks – often integrating so well that you can use dotmailer from within Magento, Salesforce or Dynamics, for example.

  1. Can you tell us about the dotmailer differentiators you highlight when speaking to prospective customers that seem to really resonate?

In addition to the ones above – ease of use, speed of use and the ability to scale with you. With dotmailer’s tiered program, you can start with a lighter level of functionality and grow into more advanced functionality as you need it. The platform itself is so easy to use that most marketers are able to build campaigns in minutes that would have taken hours on other platforms. Our customer success team is also with you all the way if ever you want or need help.  We’ve built a very powerful platform and we have a fantastic team to help you with personalized service as an extended part of your team and we’re ready to grow with you.

  1. How much time is your team on the road vs. in the office? Any road warrior tips to share?

I’ve spent a lot of time on the road, one year I attended 22 tradeshows! Top tip when flying is to be willing to give up your seat for families or groups once you’re at the airport gate, as you’ll often be rewarded with a better seat for helping the airline make the family or group happy. Win win! Since joining dotmailer, I’m focused on being in office and present for the team and customers as much as possible. I can usually be found in our new, NYC office where I spend a lot of time with our team, in customer meetings, in trainings and other hosted events, sales conversations or marketing meetings. I’m here to help the team, clients and partners to succeed, and will always do my best to say yes! Once our prospective customers see how quickly and efficiently they can execute tasks with dotmailer solutions vs. their existing solutions, it’s a no-brainer for them.  I love seeing and hearing their reactions.

  1. Tell us a bit about yourself – favorite sports team, favorite food, guilty pleasure, favorite band, favorite vacation spot?

I’m originally from Yorkshire in England, and grew up just outside York. I moved to the U.S. about seven years ago to join a very fast growing startup, we took it from 5 to well over 300 people which was a fantastic experience. I moved to NYC almost two years ago, and I love exploring this great city.  There’s so much to see and do.  Outside of dotmailer, my passion is cars, and I also enjoy skeet shooting, almost all types of music, and I love to travel – my goal is to get to India, Thailand, Australia and Japan in the near future.

Want to find out more about the dotfamily? Check out our recent post about Darren Hockley, Global Head of Support.

Reblogged 10 months ago from blog.dotmailer.com