SearchCap: Bing Shopping feeds, Google HTTPS & local SEO

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

The post SearchCap: Bing Shopping feeds, Google HTTPS & local SEO appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 2 years ago from feeds.searchengineland.com

SearchCap: Google & Bing pirate agreement, local SEO & PPC tips

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

The post SearchCap: Google & Bing pirate agreement, local SEO & PPC tips appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 2 years ago from feeds.searchengineland.com

SearchCap: Google updates its iOS app, a guide to SSL certificates & Bing Ads

Below is what happened in search today, as reported on Search Engine Land and from other places across the web.

The post SearchCap: Google updates its iOS app, a guide to SSL certificates & Bing Ads appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 2 years ago from feeds.searchengineland.com

SearchCap: Google Updates Local Guides, Bing Rewards On MSN & New AdWords Tests

Below is what happened in search today, as reported on Search Engine Land and from other places across the web. From Search Engine Land: Google Using Points To Boost User Reviews, Beef Up Maps Content Nov 13, 2015 by Greg Sterling A couple of years ago, Google created a program in the mold of the…

Please visit Search Engine Land for the full article.

Reblogged 4 years ago from feeds.searchengineland.com

Controlling Search Engine Crawlers for Better Indexation and Rankings – Whiteboard Friday

Posted by randfish

When should you disallow search engines in your robots.txt file, and when should you use meta robots tags in a page header? What about nofollowing links? In today’s Whiteboard Friday, Rand covers these tools and their appropriate use in four situations that SEOs commonly find themselves facing.

For reference, here’s a still of this week’s whiteboard. Click on it to open a high resolution image in a new tab!

Video transcription

Howdy Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to talk about controlling search engine crawlers, blocking bots, sending bots where we want, restricting them from where we don’t want them to go. We’re going to talk a little bit about crawl budget and what you should and shouldn’t have indexed.

As a start, what I want to do is discuss the ways in which we can control robots. Those include the three primary ones: robots.txt, meta robots, and—well, the nofollow tag is a little bit less about controlling bots.

There are a few others that we’re going to discuss as well, including Webmaster Tools (Search Console) and URL status codes. But let’s dive into those first few first.

Robots.txt lives at yoursite.com/robots.txt, it tells crawlers what they should and shouldn’t access, it doesn’t always get respected by Google and Bing. So a lot of folks when you say, “hey, disallow this,” and then you suddenly see those URLs popping up and you’re wondering what’s going on, look—Google and Bing oftentimes think that they just know better. They think that maybe you’ve made a mistake, they think “hey, there’s a lot of links pointing to this content, there’s a lot of people who are visiting and caring about this content, maybe you didn’t intend for us to block it.” The more specific you get about an individual URL, the better they usually are about respecting it. The less specific, meaning the more you use wildcards or say “everything behind this entire big directory,” the worse they are about necessarily believing you.

Meta robots—a little different—that lives in the headers of individual pages, so you can only control a single page with a meta robots tag. That tells the engines whether or not they should keep a page in the index, and whether they should follow the links on that page, and it’s usually a lot more respected, because it’s at an individual-page level; Google and Bing tend to believe you about the meta robots tag.

And then the nofollow tag, that lives on an individual link on a page. It doesn’t tell engines where to crawl or not to crawl. All it’s saying is whether you editorially vouch for a page that is being linked to, and whether you want to pass the PageRank and link equity metrics to that page.

Interesting point about meta robots and robots.txt working together (or not working together so well)—many, many folks in the SEO world do this and then get frustrated.

What if, for example, we take a page like “blogtest.html” on our domain and we say “all user agents, you are not allowed to crawl blogtest.html. Okay—that’s a good way to keep that page away from being crawled, but just because something is not crawled doesn’t necessarily mean it won’t be in the search results.

So then we have our SEO folks go, “you know what, let’s make doubly sure that doesn’t show up in search results; we’ll put in the meta robots tag:”

<meta name="robots" content="noindex, follow">

So, “noindex, follow” tells the search engine crawler they can follow the links on the page, but they shouldn’t index this particular one.

Then, you go and run a search for “blog test” in this case, and everybody on the team’s like “What the heck!? WTF? Why am I seeing this page show up in search results?”

The answer is, you told the engines that they couldn’t crawl the page, so they didn’t. But they are still putting it in the results. They’re actually probably not going to include a meta description; they might have something like “we can’t include a meta description because of this site’s robots.txt file.” The reason it’s showing up is because they can’t see the noindex; all they see is the disallow.

So, if you want something truly removed, unable to be seen in search results, you can’t just disallow a crawler. You have to say meta “noindex” and you have to let them crawl it.

So this creates some complications. Robots.txt can be great if we’re trying to save crawl bandwidth, but it isn’t necessarily ideal for preventing a page from being shown in the search results. I would not recommend, by the way, that you do what we think Twitter recently tried to do, where they tried to canonicalize www and non-www by saying “Google, don’t crawl the www version of twitter.com.” What you should be doing is rel canonical-ing or using a 301.

Meta robots—that can allow crawling and link-following while disallowing indexation, which is great, but it requires crawl budget and you can still conserve indexing.

The nofollow tag, generally speaking, is not particularly useful for controlling bots or conserving indexation.

Webmaster Tools (now Google Search Console) has some special things that allow you to restrict access or remove a result from the search results. For example, if you have 404’d something or if you’ve told them not to crawl something but it’s still showing up in there, you can manually say “don’t do that.” There are a few other crawl protocol things that you can do.

And then URL status codes—these are a valid way to do things, but they’re going to obviously change what’s going on on your pages, too.

If you’re not having a lot of luck using a 404 to remove something, you can use a 410 to permanently remove something from the index. Just be aware that once you use a 410, it can take a long time if you want to get that page re-crawled or re-indexed, and you want to tell the search engines “it’s back!” 410 is permanent removal.

301—permanent redirect, we’ve talked about those here—and 302, temporary redirect.

Now let’s jump into a few specific use cases of “what kinds of content should and shouldn’t I allow engines to crawl and index” in this next version…

[Rand moves at superhuman speed to erase the board and draw part two of this Whiteboard Friday. Seriously, we showed Roger how fast it was, and even he was impressed.]

Four crawling/indexing problems to solve

So we’ve got these four big problems that I want to talk about as they relate to crawling and indexing.

1. Content that isn’t ready yet

The first one here is around, “If I have content of quality I’m still trying to improve—it’s not yet ready for primetime, it’s not ready for Google, maybe I have a bunch of products and I only have the descriptions from the manufacturer and I need people to be able to access them, so I’m rewriting the content and creating unique value on those pages… they’re just not ready yet—what should I do with those?”

My options around crawling and indexing? If I have a large quantity of those—maybe thousands, tens of thousands, hundreds of thousands—I would probably go the robots.txt route. I’d disallow those pages from being crawled, and then eventually as I get (folder by folder) those sets of URLs ready, I can then allow crawling and maybe even submit them to Google via an XML sitemap.

If I’m talking about a small quantity—a few dozen, a few hundred pages—well, I’d probably just use the meta robots noindex, and then I’d pull that noindex off of those pages as they are made ready for Google’s consumption. And then again, I would probably use the XML sitemap and start submitting those once they’re ready.

2. Dealing with duplicate or thin content

What about, “Should I noindex, nofollow, or potentially disallow crawling on largely duplicate URLs or thin content?” I’ve got an example. Let’s say I’m an ecommerce shop, I’m selling this nice Star Wars t-shirt which I think is kind of hilarious, so I’ve got starwarsshirt.html, and it links out to a larger version of an image, and that’s an individual HTML page. It links out to different colors, which change the URL of the page, so I have a gray, blue, and black version. Well, these four pages are really all part of this same one, so I wouldn’t recommend disallowing crawling on these, and I wouldn’t recommend noindexing them. What I would do there is a rel canonical.

Remember, rel canonical is one of those things that can be precluded by disallowing. So, if I were to disallow these from being crawled, Google couldn’t see the rel canonical back, so if someone linked to the blue version instead of the default version, now I potentially don’t get link credit for that. So what I really want to do is use the rel canonical, allow the indexing, and allow it to be crawled. If you really feel like it, you could also put a meta “noindex, follow” on these pages, but I don’t really think that’s necessary, and again that might interfere with the rel canonical.

3. Passing link equity without appearing in search results

Number three: “If I want to pass link equity (or at least crawling) through a set of pages without those pages actually appearing in search results—so maybe I have navigational stuff, ways that humans are going to navigate through my pages, but I don’t need those appearing in search results—what should I use then?”

What I would say here is, you can use the meta robots to say “don’t index the page, but do follow the links that are on that page.” That’s a pretty nice, handy use case for that.

Do NOT, however, disallow those in robots.txt—many, many folks make this mistake. What happens if you disallow crawling on those, Google can’t see the noindex. They don’t know that they can follow it. Granted, as we talked about before, sometimes Google doesn’t obey the robots.txt, but you can’t rely on that behavior. Trust that the disallow in robots.txt will prevent them from crawling. So I would say, the meta robots “noindex, follow” is the way to do this.

4. Search results-type pages

Finally, fourth, “What should I do with search results-type pages?” Google has said many times that they don’t like your search results from your own internal engine appearing in their search results, and so this can be a tricky use case.

Sometimes a search result page—a page that lists many types of results that might come from a database of types of content that you’ve got on your site—could actually be a very good result for a searcher who is looking for a wide variety of content, or who wants to see what you have on offer. Yelp does this: When you say, “I’m looking for restaurants in Seattle, WA,” they’ll give you what is essentially a list of search results, and Google does want those to appear because that page provides a great result. But you should be doing what Yelp does there, and make the most common or popular individual sets of those search results into category-style pages. A page that provides real, unique value, that’s not just a list of search results, that is more of a landing page than a search results page.

However, that being said, if you’ve got a long tail of these, or if you’d say “hey, our internal search engine, that’s really for internal visitors only—it’s not useful to have those pages show up in search results, and we don’t think we need to make the effort to make those into category landing pages.” Then you can use the disallow in robots.txt to prevent those.

Just be cautious here, because I have sometimes seen an over-swinging of the pendulum toward blocking all types of search results, and sometimes that can actually hurt your SEO and your traffic. Sometimes those pages can be really useful to people. So check your analytics, and make sure those aren’t valuable pages that should be served up and turned into landing pages. If you’re sure, then go ahead and disallow all your search results-style pages. You’ll see a lot of sites doing this in their robots.txt file.

That being said, I hope you have some great questions about crawling and indexing, controlling robots, blocking robots, allowing robots, and I’ll try and tackle those in the comments below.

We’ll look forward to seeing you again next week for another edition of Whiteboard Friday. Take care!

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Reblogged 4 years ago from tracking.feedpress.it

A Vision for Brand Engagement Online, or &quot;The Goal&quot;

Posted by EricEnge

Today’s post focuses on a vision for your online presence. This vision outlines what it takes to be the best, both from an overall reputation and visibility standpoint, as well as an SEO point of view. The reason these are tied together is simple: Your overall online reputation and visibility is a huge factor in your SEO. Period. Let’s start by talking about why.

Core ranking signals

For purposes of this post, let’s define three cornerstone ranking signals that most everyone agrees on:

Links

Links remain a huge factor in overall ranking. Both Cyrus Shepard and Marcus Tober re-confirmed this on the Periodic Table of SEO Ranking Factors session at the SMX Advanced conference in Seattle this past June.

On-page content

On-page content remains a huge factor too, but with some subtleties now thrown in. I wrote about some of this in earlier posts I did on Moz about Term Frequency and Inverse Document Frequency. Suffice it to say that on-page content is about a lot more than pure words on the page, but also includes the supporting pages that you link to.

User engagement with your site

This is not one of the traditional SEO signals from the early days of SEO, but most advanced SEO pros that I know consider it a real factor these days. One of the most popular concepts people talk about is called pogo-sticking, which is illustrated here:

You can learn more about the pogosticking concept by visiting this Whiteboard Friday video by a rookie SEO with a last name of Fishkin.

New, lesser-known signals

OK, so these are the more obvious signals, but now let’s look more broadly at the overall web ecosystem and talk about other types of ranking signals. Be warned that some of these signals may be indirect, but that just doesn’t matter. In fact, my first example below is an indirect factor which I will use to demonstrate why whether a signal is direct or indirect is not an issue at all.

Let me illustrate with an example. Say you spend $1 billion dollars building a huge brand around a product that is massively useful to people. Included in this is a sizable $100 million dollar campaign to support a highly popular charitable foundation, and your employees regularly donate time to help out in schools across your country. In short, the great majority of people love your brand.

Do you think this will impact the way people link to your site? Of course it does. Do you think it will impact how likely people are to be satisified with quality of the pages of your site? Consider this A/B test scenario of 2 pages from different “brands” (for the one on the left, imagine the image of Coca Cola or Pepsi Cola, whichever one you prefer):

Do you think that the huge brand will get a benefit of a doubt on their page that the no-name brand does not even though the pages are identical? Of course they will. Now let’s look at some simpler scenarios that don’t involve a $1 billion investment.

1. Cover major options related to a product or service on “money pages”

Imagine that a user arrives on your auto parts site after searching on the phrase “oil filter” at Google or Bing. Chances are pretty good that they want an oil filter, but here are some other items they may also want:

  • A guide to picking the right filter for their car
  • Oil
  • An oil filter wrench
  • A drainage pan to drain the old oil into

This is just the basics, right? But, you would be surprised with how many sites don’t include links or information on directly related products on their money pages. Providing this type of smart site and page design can have a major impact on user engagement with the money pages of your site.

2. Include other related links on money pages

In the prior item we covered the user’s most directly related needs, but they may have secondary needs as well. Someone who is changing a car’s oil is either a mechanic or a do-it-yourself-er. What else might they need? How about other parts, such as windshield wipers or air filters?

These are other fairly easy maintenance steps for someone who is working on their car to complete. Presence of these supporting products could be one way to improve user engagement with your pages.

3. Offer industry-leading non-commercial content on-site

Publishing world-class content on your site is a great way to produce links to your site. Of course, if you do this on a blog on your site, it may not provide links directly to your money pages, but it will nonetheless lift overall site authority.

In addition, if someone has consumed one or more pieces of great content on your site, the chance of their engaging in a more positive manner with your site overall go way up. Why? Because you’ve earned their trust and admiration.

4. Be everywhere your audiences are with more high-quality, relevant, non-commercial content

Are there major media sites that cover your market space? Do they consider you to be an expert? Will they quote you in articles they write? Can you provide them with guest posts or let you be a guest columnist? Will they collaborate on larger content projects with you?

All of these activities put you in front of their audiences, and if those audiences overlap with yours, this provides a great way to build your overall reputation and visibility. This content that you publish, or collaborate on, that shows up on 3rd-party sites will get you mentions and links. In addition, once again, it will provide you with a boost to your branding. People are now more likely to consume your other content more readily, including on your money pages.

5. Leverage social media

The concept here shares much in common with the prior point. Social media provides opportunities to get in front of relevant audiences. Every person that’s an avid follower of yours on a social media site is more likely to show very different behavior characteristics interacting with your site than someone that does not know you well at all.

Note that links from social media sites are nofollowed, but active social media behavior can lead to people implementing “real world” links to your site that are followed, from their blogs and media web sites.

6. Be active in the offline world as well

Think your offline activity doesn’t matter online? Think again. Relationships are still most easily built face-to-face. People you meet and spend time with can well become your most loyal fans online. This is particularly important when it comes to building relationships with influential people.

One great way to do that is to go to public events related to your industry, such as conferences. Better still, obtain speaking engagements at those conferences. This can even impact people who weren’t there to hear you speak, as they become aware that you have been asked to do that. This concept can also work for a small local business. Get out in your community and engage with people at local events.

The payoff here is similar to the payoff for other items: more engaged, highly loyal fans who engage with you across the web, sending more and more positive signals, both to other people and to search engines, that you are the real deal.

7. Provide great customer service/support

Whatever your business may be, you need to take care of your customers as best you can. No one can make everyone happy, that’s unrealistic, but striving for much better than average is a really sound idea. Having satisfied customers saying nice things about you online is a big impact item in the grand scheme of things.

8. Actively build relationships with influencers too

While this post is not about the value of influencer relationships, I include this in the list for illustration purposes, for two reasons:

  1. Some opportunities are worth extra effort. Know of someone who could have a major impact on your business? Know that they will be at a public event in the near future? Book your plane tickets and get your butt out there. No guarantee that you will get the result you are looking for, or that it will happen quickly, but your chances go WAY up if you get some face time with them.
  2. Influencers are worth special attention and focus, but your relationship-building approach to the web and SEO is not only about influencers. It’s about the entire ecosystem.

It’s an integrated ecosystem

The web provides a level of integrated, real-time connectivity of a kind that the world has never seen before. This is only going to increase. Do something bad to a customer in Hong Kong? Consumers in Boston will know within 5 minutes. That’s where it’s all headed.

Google and Bing (and any future search engine that may emerge) want to measure these types of signals because they tell them how to improve the quality of the experience on their platforms. There are may ways they can perform these measurements.

One simple concept is covered by Rand in this recent Whiteboard Friday video. The discussion is about a recent patent granted to Google that shows how the company can use search queries to detect who is an authority on a topic.

The example he provides is about people who search on “email finding tool”. If Google also finds that a number of people search on “voila norbert email tool”, Google may use that as an authority signal.

Think about that for a moment. How are you going to get people to search on your brand more while putting it together with a non-branded querly like that? (OK, please leave Mechanical Turk and other services like that out of the discussion).

Now you can start to see the bigger picture. Measurements like pogosticking and this recent search behavior related patent are just the tip of the iceberg. Undoubtedly, there are many other ways that search engines can measure what people like and engage with the most.

This is all part of SEO now. UX, product breadth, problem solving, UX, engaging in social media, getting face to face, creating great content that you publish in front of other people’s audiences, and more.

For the small local business, you can still win at this game, as your focus just needs to be on doing it better than your competitors. The big brands will never be hyper-local like you are, so don’t think you can’t play the game, because you can.

Whoever you are, get ready, because this new integrated ecosystem is already upon us, and you need to be a part of it.

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Reblogged 4 years ago from tracking.feedpress.it

Becoming Better SEO Scientists – Whiteboard Friday

Posted by MarkTraphagen

Editor’s note: Today we’re featuring back-to-back episodes of Whiteboard Friday from our friends at Stone Temple Consulting. Make sure to also check out the second episode, “UX, Content Quality, and SEO” from Eric Enge.

Like many other areas of marketing, SEO incorporates elements of science. It becomes problematic for everyone, though, when theories that haven’t been the subject of real scientific rigor are passed off as proven facts. In today’s Whiteboard Friday, Stone Temple Consulting’s Mark Traphagen is here to teach us a thing or two about the scientific method and how it can be applied to our day-to-day work.

For reference, here’s a still of this week’s whiteboard.
Click on it to open a high resolution image in a new tab!

Video transcription

Howdy, Mozzers. Mark Traphagen from Stone Temple Consulting here today to share with you how to become a better SEO scientist. We know that SEO is a science in a lot of ways, and everything I’m going to say today applies not only to SEO, but testing things like your AdWords, how does that work, quality scores. There’s a lot of different applications you can make in marketing, but we’ll focus on the SEO world because that’s where we do a lot of testing. What I want to talk to you about today is how that really is a science and how we need to bring better science in it to get better results.

The reason is in astrophysics, things like that we know there’s something that they’re talking about these days called dark matter, and dark matter is something that we know it’s there. It’s pretty much accepted that it’s there. We can’t see it. We can’t measure it directly. We don’t even know what it is. We can’t even imagine what it is yet, and yet we know it’s there because we see its effect on things like gravity and mass. Its effects are everywhere. And that’s a lot like search engines, isn’t it? It’s like Google or Bing. We see the effects, but we don’t see inside the machine. We don’t know exactly what’s happening in there.

An artist’s depiction of how search engines work.

So what do we do? We do experiments. We do tests to try to figure that out, to see the effects, and from the effects outside we can make better guesses about what’s going on inside and do a better job of giving those search engines what they need to connect us with our customers and prospects. That’s the goal in the end.

Now, the problem is there’s a lot of testing going on out there, a lot of experiments that maybe aren’t being run very well. They’re not being run according to scientific principles that have been proven over centuries to get the best possible results.

Basic data science in 10 steps

So today I want to give you just very quickly 10 basic things that a real scientist goes through on their way to trying to give you better data. Let’s see what we can do with those in our SEO testing in the future.

So let’s start with number one. You’ve got to start with a hypothesis. Your hypothesis is the question that you want to solve. You always start with that, a good question in mind, and it’s got to be relatively narrow. You’ve got to narrow it down to something very specific. Something like how does time on page effect rankings, that’s pretty narrow. That’s very specific. That’s a good question. Might be able to test that. But something like how do social signals effect rankings, that’s too broad. You’ve got to narrow it down. Get it down to one simple question.

Then you choose a variable that you’re going to test. Out of all the things that you could do, that you could play with or you could tweak, you should choose one thing or at least a very few things that you’re going to tweak and say, “When we tweak this, when we change this, when we do this one thing, what happens? Does it change anything out there in the world that we are looking at?” That’s the variable.

The next step is to set a sample group. Where are you going to gather the data from? Where is it going to come from? That’s the world that you’re working in here. Out of all the possible data that’s out there, where are you going to gather your data and how much? That’s the small circle within the big circle. Now even though it’s smaller, you’re probably not going to get all the data in the world. You’re not going to scrape every search ranking that’s possible or visit every URL.

You’ve got to ask yourself, “Is it large enough that we’re at least going to get some validity?” If I wanted to find out what is the typical person in Seattle and I might walk through just one part of the Moz offices here, I’d get some kind of view. But is that a typical, average person from Seattle? I’ve been around here at Moz. Probably not. But this was large enough.

Also, it should be randomized as much as possible. Again, going back to that example, if I just stayed here within the walls of Moz and do research about Mozzers, I’d learn a lot about what Mozzers do, what Mozzers think, how they behave. But that may or may not be applicable to the larger world outside, so you randomized.

We want to control. So we’ve got our sample group. If possible, it’s always good to have another sample group that you don’t do anything to. You do not manipulate the variable in that group. Now, why do you have that? You have that so that you can say, to some extent, if we saw a change when we manipulated our variable and we did not see it in the control group, the same thing didn’t happen, more likely it’s not just part of the natural things that happen in the world or in the search engine.

If possible, even better you want to make that what scientists call double blind, which means that even you the experimenter don’t know who that control group is out of all the SERPs that you’re looking at or whatever it is. As careful as you might be and honest as you might be, you can end up manipulating the results if you know who is who within the test group? It’s not going to apply to every test that we do in SEO, but a good thing to have in mind as you work on that.

Next, very quickly, duration. How long does it have to be? Is there sufficient time? If you’re just testing like if I share a URL to Google +, how quickly does it get indexed in the SERPs, you might only need a day on that because typically it takes less than a day in that case. But if you’re looking at seasonality effects, you might need to go over several years to get a good test on that.

Let’s move to the second group here. The sixth thing keep a clean lab. Now what that means is try as much as possible to keep anything that might be dirtying your results, any kind of variables creeping in that you didn’t want to have in the test. Hard to do, especially in what we’re testing, but do the best you can to keep out the dirt.

Manipulate only one variable. Out of all the things that you could tweak or change choose one thing or a very small set of things. That will give more accuracy to your test. The more variables that you change, the more other effects and inner effects that are going to happen that you may not be accounting for and are going to muddy your results.

Make sure you have statistical validity when you go to analyze those results. Now that’s beyond the scope of this little talk, but you can read up on that. Or even better, if you are able to, hire somebody or work with somebody who is a trained data scientist or has training in statistics so they can look at your evaluation and say the correlations or whatever you’re seeing, “Does it have a statistical significance?” Very important.

Transparency. As much as possible, share with the world your data set, your full results, your methodology. What did you do? How did you set up the study? That’s going to be important to our last step here, which is replication and falsification, one of the most important parts of any scientific process.

So what you want to invite is, hey we did this study. We did this test. Here’s what we found. Here’s how we did it. Here’s the data. If other people ask the same question again and run the same kind of test, do they get the same results? Somebody runs it again, do they get the same results? Even better, if you have some people out there who say, “I don’t think you’re right about that because I think you missed this, and I’m going to throw this in and see what happens,” aha they falsify. That might make you feel like you failed, but it’s success because in the end what are we after? We’re after the truth about what really works.

Think about your next test, your next experiment that you do. How can you apply these 10 principles to do better testing, get better results, and have better marketing? Thanks.

Video transcription by Speechpad.com

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Reblogged 4 years ago from tracking.feedpress.it

The Importance of Being Different: Creating a Competitive Advantage With Your USP

Posted by TrentonGreener

“The one who follows the crowd will usually go no further than the crowd. Those who walk alone are likely to find themselves in places no one has ever been before.”

While this quote has been credited to everyone from Francis Phillip Wernig, under the pseudonym Alan Ashley-Pitt, to Einstein himself, the powerful message does not lose its substance no matter whom you choose to credit. There is a very important yet often overlooked effect of not heeding this warning. One which can be applied to all aspects of life. From love and happiness, to business and marketing, copying what your competitors are doing and failing to forge your own path can be a detrimental mistake.

While as marketers we are all acutely aware of the importance of differentiation, we’ve been trained for the majority of our lives to seek out the norm.

We spend the majority of our adolescent lives trying desperately not to be different. No one has ever been picked on for being too normal or not being different enough. We would beg our parents to buy us the same clothes little Jimmy or little Jamie wore. We’d want the same backpack and the same bike everyone else had. With the rise of the cell phone and later the smartphone, on hands and knees, we begged and pleaded for our parents to buy us the Razr, the StarTAC (bonus points if you didn’t have to Google that one), and later the iPhone. Did we truly want these things? Yes, but not just because they were cutting edge and nifty. We desired them because the people around us had them. We didn’t want to be the last to get these devices. We didn’t want to be different.

Thankfully, as we mature we begin to realize the fallacy that is trying to be normal. We start to become individuals and learn to appreciate that being different is often seen as beautiful. However, while we begin to celebrate being different on a personal level, it does not always translate into our business or professional lives.

We unconsciously and naturally seek out the normal, and if we want to be different—truly different in a way that creates an advantage—we have to work for it.

The truth of the matter is, anyone can be different. In fact, we all are very different. Even identical twins with the same DNA will often have starkly different personalities. As a business, the real challenge lies in being different in a way that is relevant, valuable to your audience, and creates an advantage.

“Strong products and services are highly differentiated from all other products and services. It’s that simple. It’s that difficult.” – Austin McGhie, Brand Is a Four Letter Word

Let’s explore the example of Revel Hotel & Casino. Revel is a 70-story luxury casino in Atlantic City that was built in 2012. There is simply not another casino of the same class in Atlantic City, but there might be a reason for this. Even if you’re not familiar with the city, a quick jump onto Atlantic City’s tourism website reveals that of the five hero banners that rotate, not one specifically mentions gambling, but three reference the boardwalk. This is further illustrated when exploring their internal linking structure. The beaches, boardwalk, and shopping all appear before a single mention of casinos. There simply isn’t as much of a market for high-end gamblers in the Atlantic City area; in the states Las Vegas serves that role. So while Revel has a unique advantage, their ability to attract customers to their resort has not resulted in profitable earnings reports. In Q2 2012, Revel had a gross operating loss of $35.177M, and in Q3 2012 that increased to $36.838M.

So you need to create a unique selling proposition (also known as unique selling point and commonly referred to as a USP), and your USP needs to be valuable to your audience and create a competitive advantage. Sounds easy enough, right? Now for the kicker. That advantage needs to be as sustainable as physically possible over the long term.

“How long will it take our competitors to duplicate our advantage?”

You really need to explore this question and the possible solutions your competitors could utilize to play catch-up or duplicate what you’ve done. Look no further than Google vs Bing to see this in action. No company out there is going to just give up because your USP is so much better; most will pivot or adapt in some way.

Let’s look at a Seattle-area coffee company of which you may or may not be familiar. Starbucks has tried quite a few times over the years to level-up their tea game with limited success, but the markets that Starbucks has really struggled to break into are the pastry, breads, dessert, and food markets.

Other stores had more success in these markets, and they thought that high-quality teas and bakery items were the USPs that differentiated them from the Big Bad Wolf that is Starbucks. And while they were right to think that their brick house would save them from the Big Bad Wolf for some time, this fable doesn’t end with the Big Bad Wolf in a boiling pot.

Never underestimate your competitor’s ability to be agile, specifically when overcoming a competitive disadvantage.

If your competitor can’t beat you by making a better product or service internally, they can always choose to buy someone who can.

After months of courting, on June 4th, 2012 Starbucks announced that they had come to an agreement to purchase La Boulange in order to “elevate core food offerings and build a premium, artisanal bakery brand.” If you’re a small-to-medium sized coffee shop and/or bakery that even indirectly competed with Starbucks, a new challenger approaches. And while those tea shops momentarily felt safe within the brick walls that guarded their USP, on the final day of that same year, the Big Bad Wolf huffed and puffed and blew a stack of cash all over Teavana. Making Teavana a wholly-owned subsidiary of Starbucks for the low, low price of $620M.

Sarcasm aside, this does a great job of illustrating the ability of companies—especially those with deep pockets—to be agile, and demonstrates that they often have an uncanny ability to overcome your company’s competitive advantage. In seven months, Starbucks went from a minor player in these markets to having all the tools they need to dominate tea and pastries. Have you tried their raspberry pound cake? It’s phenomenal.

Why does this matter to me?

Ok, we get it. We need to be different, and in a way that is relevant, valuable, defensible, and sustainable. But I’m not the CEO, or even the CMO. I cannot effect change on a company level; why does this matter to me?

I’m a firm believer that you effect change no matter what the name plate on your desk may say. Sure, you may not be able to call an all-staff meeting today and completely change the direction of your company tomorrow, but you can effect change on the parts of the business you do touch. No matter your title or area of responsibility, you need to know your company’s, client’s, or even a specific piece of content’s USP, and you need to ensure it is applied liberally to all areas of your work.

Look at this example SERP for “Mechanics”:

While yes, this search is very likely to be local-sensitive, that doesn’t mean you can’t stand out. Every single AdWords result, save one, has only the word “Mechanics” in the headline. (While the top of page ad is pulling description line 1 into the heading, the actual headline is still only “Mechanic.”) But even the one headline that is different doesn’t do a great job of illustrating the company’s USP. Mechanics at home? Whose home? Mine or theirs? I’m a huge fan of Steve Krug’s “Don’t Make Me Think,” and in this scenario there are too many questions I need answered before I’m willing to click through. “Mechanics; We Come To You” or even “Traveling Mechanics” illustrates this point much more clearly, and still fits within the 25-character limit for the headline.

If you’re an AdWords user, no matter how big or small your monthly spend may be, take a look at your top 10-15 keywords by volume and evaluate how well you’re differentiating yourself from the other brands in your industry. Test ad copy that draws attention to your USP and reap the rewards.

Now while this is simply an AdWords text ad example, the same concept can be applied universally across all of marketing.

Title tags & meta descriptions

As we alluded to above, not only do companies have USPs, but individual pieces of content can, and should, have their own USP. Use your title tag and meta description to illustrate what differentiates your piece of content from the competition and do so in a way that attracts the searcher’s click. Use your USP to your advantage. If you have already established a strong brand within a specific niche, great! Now use it to your advantage. Though it’s much more likely that you are competing against a strong brand, and in these scenarios ask yourself, “What makes our content different from theirs?” The answer you come up with is your content’s USP. Call attention to that in your title tag and meta description, and watch the CTR climb.

I encourage you to hop into your own site’s analytics and look at your top 10-15 organic landing pages and see how well you differentiate yourself. Even if you’re hesitant to negatively affect your inbound gold mines by changing the title tags, run a test and change up your meta description to draw attention to your USP. In an hour’s work, you just may make the change that pushes you a little further up those SERPs.

Branding

Let’s break outside the world of digital marketing and look at the world of branding. Tom’s Shoes competes against some heavy hitters in Nike, Adidas, Reebok, and Puma just to name a few. While Tom’s can’t hope to compete against the marketing budgets of these companies in a fair fight, they instead chose to take what makes them different, their USP, and disseminate it every chance they get. They have labeled themselves “The One for One” company. It’s in their homepage’s title tag, in every piece of marketing they put out, and it smacks you in the face when you land on their site. They even use the call-to-action “Get Good Karma” throughout their site.

Now as many of us may know, partially because of the scandal it created in late 2013, Tom’s is not actually a non-profit organization. No matter how you feel about the matter, this marketing strategy has created a positive effect on their bottom line. Fast Company conservatively estimated their revenues in 2013 at $250M, with many estimates being closer to the $300M mark. Not too bad of a slice of the pie when competing against the powerhouses Tom’s does.

Wherever you stand on this issue, Tom’s Shoes has done a phenomenal job of differentiating their brand from the big hitters in their industry.

Know your USP and disseminate it every chance you get.

This is worth repeating. Know your USP and disseminate it every chance you get, whether that be in title tags, ad copy, on-page copy, branding, or any other segment of your marketing campaigns. Online or offline, be different. And remember the quote that we started with, “The one who follows the crowd will usually go no further than the crowd. Those who walk alone are likely to find themselves in places no one has ever been before.”

The amount of marketing knowledge that can be taken from this one simple statement is astounding. Heed the words, stand out from the crowd, and you will have success.

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Reblogged 4 years ago from tracking.feedpress.it