Local Business Transparency & Empathy for the Holidays: Tips + Downloadable Checklist

Posted by MiriamEllis

Your local business will invest its all in stocking shelves and menus with the right goods and services in advance of the 2018 holiday season, but does your inventory include the on-and-offline experiences consumers say they want most?

Right now, a potential patron near you is having an experience that will inform their decision of whether to do business with you at year’s end, and their takeaway is largely hinging on two things: your brand’s transparency and empathy.

An excellent SproutSocial survey of 1,000 consumers found that people define transparency as being:

  • Open (59%)
  • Clear (53%)
  • Honest (49%)

Meanwhile, after a trying year of fake news, bad news, and privacy breaches, Americans could certainly use some empathy from brands that respect their rights, needs, aspirations, and time.

Today, let’s explore how your local brand can gift customers with both transparency and empathy before and during the holiday season, and let’s make it easy for your team with a shareable, downloadable checklist, complete with 20 tips for in-store excellence and holiday Google My Business best practices:

Grab the Holiday Checklist now!

For consumers, even the little things mean a lot

Your brother eats at that restaurant because its owner fed 10,000 meals to displaced residents during a wildfire. My sister won’t buy merchandise from that shop because their hiring practices are discriminatory. A friend was so amazed when the big brand CEO responded personally to her complaint that she’s telling all her social followers about it now.

Maybe it’s always been a national pastime for Americans to benefit one another with wisdom gained from their purchasing experiences. I own one of the first cookbooks ever published in this country and ‘tis full of wyse warnings about how to avoid “doctored” meats and grains in the marketplace. Social media has certainly amplified our voices, but it has done something else that truly does feel fresh and new. Consider SproutSocial’s findings that:

  • 86% of Americans say transparency from businesses is more important than ever before.
  • 40% of people who say brand transparency is more important than ever before attribute it to social media.
  • 63% of people say CEOs who have their own social profiles are better representatives for their companies than CEOs who do not.

What were customers’ chances of seeking redress and publicity just 20 years ago if a big brand treated them poorly? Today, they can document with video, write a review, tweet to the multitudes, even get picked up by national news. They can use a search engine to dig up the truth about a company’s past and present practices. And… they can find the social profiles of a growing number of brand representatives and speak to them directly about their experiences, putting the ball in the company’s court to respond for all to see.

In other words, people increasingly assume brands should be directly accessible. That’s new!

Should this increased expectation of interactive transparency terrify businesses?

Absolutely not, if their intentions and policies are open, clear, and honest. It’s a little thing to treat a customer with fairness and regard, but its impacts in the age of social media are not small. In fact, SproutSocial found that transparent practices are golden as far as consumer loyalty is concerned:

  • 85% of people say a business’ history of being transparent makes them more likely to give it a second chance after a bad experience.
  • 89% of people say a business can regain their trust if it admits to a mistake and is transparent about the steps it will take to resolve the issue.

I highly recommend reading the entire SproutSocial study, and while it focuses mainly on general brands and general social media, my read of it correlated again and again to the specific scenario of local businesses. Let’s talk about this!

How transparency & empathy relate to local brands

“73.8% of customers were either likely or extremely likely to continue to do business with a merchant once the complaint had been resolved.”
GetFiveStars

On the local business scene, we’re also witnessing the rising trend of consumers who expect accountability and accessibility, and who speak up when they don’t encounter it. Local businesses need to commit to openness in terms of their business practices, just as digital businesses do, but there are some special nuances at play here, too.

I can’t count the number of negative reviews I’ve read that cited inconvenience caused by local business listings containing wrong addresses and incorrect hours. These reviewers have experienced a sense of ill-usage stemming from a perceived lack of respect for their busy schedules and a lack of brand concern for their well-being. Neglected online local business information leads to neglected-feeling customers who sometimes even believe that a company is hiding the truth from them!

These are avoidable outcomes. As the above quote from a GetFiveStars survey demonstrates, local brands that fully participate in anticipating, hearing, and responding to consumer needs are rewarded with loyalty. Given this, as we begin the countdown to holiday shopping, be sure you’re fostering basic transparency and empathy with simple steps like:

  • Checking your core citations for accurate names, addresses, phone numbers, and other info and making necessary corrections
  • Updating your local business listing hours to reflect extended holiday hours and closures
  • Updating your website and all local landing pages to reflect this information

Next, bolster more advanced transparency by:

  • Using Google Posts to clearly highlight your major sale dates so people don’t feel tricked or left out
  • Answering all consumer questions via Google Questions & Answers in your Google Knowledge Panels
  • Responding swiftly to both positive and negative reviews on core platforms
  • Monitoring and participating on all social discussion of your brand when concerns or complaints arise, letting customers know you are accessible
  • Posting in-store signage directing customers to complaint phone/text hotlines

And, finally, create an empathetic rapport with customers via efforts like:

  • Developing and publishing a consumer-centric service policy both on your website and in signage or print materials in all of your locations
  • Using Google My Business attributes to let patrons know about features like wheelchair accessibility, available parking, pet-friendliness, etc.
  • Publishing your company giving strategies so that customers can feel spending with you supports good things — for example, X% of sales going to a local homeless shelter, children’s hospital, or other worthy cause
  • Creating a true welcome for all patrons, regardless of gender, identity, race, creed, or culture — for example, gender neutral bathrooms, feeding stations for mothers, fragrance-free environments for the chemically sensitive, or even a few comfortable chairs for tired shoppers to rest in

A company commitment to standards like TAGFEE coupled with a basic regard for the rights, well-being, and aspirations of customers year-round can stand a local brand in very good stead at the holidays. Sometimes it’s the intangible goods a brand stocks — like goodwill towards one’s local community — that yield a brand of loyalty nothing else can buy.

Why not organize for it, organize for the mutual benefits of business and society with a detailed, step-by-step checklist you can take to your next team meeting?:

Download the 2018 Holiday Local SEO Checklist

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 1 week ago from tracking.feedpress.it

dotmailer receives ‘Great User Experience’ title for email marketing software – from reputable business software directory

Leading business software directory FinancesOnline believes businesses and organizations can highly benefit from an email automation marketing platform that is both feature-rich and easy to use. FinancesOnline’s experts found this in dotmailer, thus they gave us a positive 8.8 score and bestowed to us their prestigious Great User Experience and Rising Star awards.

 

The Great User Experience and Rising Star recognition for online email marketing software is given to systems that have satisfied clients with well-designed functionalities alongside a user-friendly and intuitive interface. This can be attributed to dotmailer’s unique drag-and-drop template builder that allow users to effortlessly create impressive email templates within a few minutes. It was also one of the reasons why our solution was recommended in the platform’s ‘what is email marketing software’ guide.

 

FinancesOnline believes dotmailer’s throng of functionalities enables users to remain “on top of every single phase of their email marketing campaigns and other related activities.” Aside from easily creating emails, FinancesOnline said our software can help users “fully optimize their email marketing strategies and get the best results” through various services including, but not limited to, campaign management, creative studio and strategic services. With these, users can significantly boost click-through rates and grow their business.

 

Businesses are also safeguarded with dotmailer’s scalability and custom-built integrations. “As your business needs develop and become more demanding and diverse, dotmailer is more than capable of growing with your enterprise,” wrote FinancesOnline’s experts.

The post dotmailer receives ‘Great User Experience’ title for email marketing software – from reputable business software directory appeared first on The Marketing Automation Blog.

Reblogged 5 months ago from blog.dotmailer.com

How to Get New Clients at Every Stage of Your Business

Posted by dohertyjf

I remember when I first went out on my own to build my business. Because I planned to bootstrap the product into existence, I needed to pick up some consulting work to cover my own bills before I felt comfortable taking time to build my product.

I had a sizable group of peers that I contacted to let them know that I was no longer with my last company and was looking to bring on a few new clients. Within a week, I had to stop taking introductions because I was so busy! If you’re a brand-new freelance consultant, this post has some goodies for you.

I have other friends who are purposefully freelance consultants with no current plans to scale beyond it. In fact, they’ve resisted these opportunities because they enjoy what they’re doing so much, and are able to charge a premium for it. This post will help you out.

Some of my friends are at a different stage. They’ve worked for themselves for 3–4 years or longer now and are growing an agency beyond themselves and their own skillset. Along the way, of course, they’re figuring out the challenges of growing headcount and types/sizes of clients while they themselves learn to level up as a CEO, as a manager, and as a sales executive, since agency founders are often the salespeople for the first few years of their company’s existence. The client acquisition strategies change. This post is also for you.

And finally, agencies often decide that they are ready to expand beyond their main core offering and offer tangential services that they are either being asked for actively or where they perceive an opportunity exists. Since they already have a functional and maybe even (wildly) profitable services business, how can they justify taking time away from that to build out a new service offering? The mindset and strategies change once again. We’ll get into some of those.

Building a service-based business is hard

Over the last two years, I’ve worked with over 150 agencies and have seen over 800 businesses (it’s probably closer to 1,000 at this point) looking to hire an agency or consultant. I’ve also worked in-house, as a solo consultant, and for a quickly growing boutique digital agency.

After the experiences I’ve had seeing everyone — from new scared-out-of-their-wits solo consultants all the way to long-established agencies looking to grow their practice — I decided to take a step back and reflect on the strategies I’ve seen both work and not work for consulting entities at different stages of growth.

That’s what we’ll cover today. If you’re a new consultant, an agency looking to level up the size of your accounts, or an agency looking to move into new service offerings, you’ll find something in this post for you.

Along the way, you’ll hear from consultants and agency owners at different stages of their business and what they did to get to where they are currently. After all, war stories are way more fun than “here are x steps you can follow to also be amazing” anecdotes.


New consultants

Tell me if you’ve seen this happen before: a friend is tired of their job, gets laid off, or otherwise finds themselves unemployed. They decide that they’re going to give freelance consulting a go.

Three months later, they’ve taken a new job at a new agency and are repeating the cycle they went through before.

Sound familiar? If you’re in the digital marketing consulting world, you likely know at least a few, if not closer to a dozen people where this has held true.

I’m not going to say that everyone goes back to traditional employment because they’re having a difficult time getting new clients, but this is far and away the largest reason I see. They get a few months in, they have too few clients paying them too little, and so they panic and go take a job doing what is comfortable. They’ll repeat the cycle in a few years again.

I get it. The beginning of working for yourself can be terrifying. I’ve been there. Saw a therapist, got the t-shirt, am I right?

What if I told you that you could avoid this if you really want to? That you could use some proven techniques to get new clients that pay you what you’re worth?

Overcoming common “new consultant” fears with strategic thinking

You’ll hear entrepreneurs who have built and sold their companies (sometimes multiple times) tell you to take a “burn the ships” approach, where you set off and don’t give yourself a time limit or an out if you can’t make it work.

The problem with this is that it’s a fallacy brought about by survivorship bias — defined as “the logical error of concentrating on the people or things that made it past some selection process and overlooking those that did not, typically because of their lack of visibility.” Often these entrepreneurs look back and talk about how they could have done it, or how they did it for their second or third business once they’d already made quite a bit of money.

Quite simply, if you want to set yourself up for success, you should already have replaced (or have a clear path to replacing) your income from your day job before you even go out on your own.

You can do this by picking up freelance work on the side from your day job. Get one or two clients that pay you every month and learn how to manage those. Learn what it takes to retain these clients and even grow the accounts.

Next, figure out the minimum amount of money you need to make every month while only working the number of hours you want to work before you take the leap. If you have two clients, you can probably get two more pretty easily. If you spend 10 hours a week on these two clients and only want to bill 30 hours per week (which is actually quite a lot), then you know you can bring on four more clients at the same level (and fewer clients if they pay you more) and have the lifestyle and income you want.

It’s simple math.

The “new consultant” sales mindset

Clients come to solo consultants instead of agencies for a very specific reason. They want direct access to your specific brain and to be able to speak with the person actually doing the work. In fact, I’ve seen many companies come through Credo who need multiple services (not just strategy) across organic and paid, but they don’t want an account manager setup like they’ve had before with an agency.

This, plus your experience, is your competitive moat. During the initial discovery call with every potential client, don’t forget that you’re interviewing them as much as they’re interviewing you. You need to learn:

  • What they are specifically looking to accomplish through retaining someone’s services;
  • What their expectations are for how quickly they will see this;
  • If they have resources to get done what you recommend, or if you have time to implement what they need;
  • Whether they’re willing to pay you what you are worth.

Assuming all of these check out, then in my opinion, you’re good to move forward with the proposal process.

A quick word on pricing

If you’ve never worked for an agency before, you should ask agency friends or other freelance friends what they charge per hour, then use that as a benchmark. If you want to raise your rates, then do it slowly with new clients until you hit a ceiling. Now you know your price ceiling for the current services (whether strategy, implementation, or both) you offer.

New client acquisition channels

Now that we have the common fears identified and you’re armed with a better sales mindset, let’s explore the strategies you should leverage first to build your consulting practice to a base where it sustains your lifestyle and you’re able to remove the stress of starting from the equation and eventually think about growth.

The strategies I always counsel brand new solo consultants to use are:

  • Referrals – Ask your circle of professional peers if they know anyone looking for what you have to offer;
  • Referrals – Ask your friends and family if they know anyone that might need what you’re offering;
  • Agency white label – Approach agencies in your area to see if they need help on a contract basis with their clients;
  • Teaching – This is a longer-term play, but a great way to get clients in the long run is to teach others how to do what you do. I’ve seen it hold true that if you teach people how to do what you do, they’ll want to hire you to do it for them.

These are the easiest and most direct ways to get introductions to potential clients who are highly likely to close into clients.

Long-term this does not scale, but it can get you to the point of covering your expenses, allowing you to breathe a little bit and invest for the future. And if you’re smart about it and haven’t signed yourself up for 60+ hours per week of billed work, you can have a great life balance.

To give some real-world examples, I reached out to two of my friends who became solo consultants in 2013/2014.

First is Tom Critchlow, who went solo in late 2014 after two years at Google New York. When asked how he got his first consulting clients, Tom said that his first leads came from direct referrals from a friend:

“Since that first lead I’ve gotten about 80% of my clients through referrals from my direct network,” he shared. “I’d definitely emphasize the importance of a strong network and ensuring that you’re communicating with your network often to keep them up-to-date with what work you’re doing.”

Next I chatted with Michael King, who has since built his agency iPullRank into an industry powerhouse, and asked him how he got his first clients when he left the NYC agencies he worked for. To get his first, he shared that thought leadership played a huge role:

“My first two clients came through two different methods of thought leadership. One came via a post I’d written for Moz about content strategy, and the other came from a panel I spoke on. Overnight, I went from 0 to 10.5K MRR.”


Solo consultants happy staying solo

If this is you, then congratulations. In my mind, you’re finding nirvana in a lot of ways.

Solo consultants with more years of direct consulting experience are able to charge good hourly rates and monthly minimums from clients, according to my data.

solo consultant pricing.png

Once a consultant has survived the initial push to get new clients, the journey is far from over. In fact, many solo consultants have come up against this and gone through droughts where they were between projects.

This brings up the question: How can solo consultants, who can only realistically bring on a limited number of clients before they become too numerous, keep a strong potential client pipeline?

Define your niche and build processes

The answer is usually to tightly define your niche and then, depending on your niche, to build processes to deliver high quality work.

High-touch strategic consulting does not scale. It also does not have to scale if you charge a high hourly rate ($300/hr for strategic consulting that drives large revenue increases is not crazy, and may even be too low), in which case you can work with just a few clients and still create a great income for yourself.

When you’ve defined your niche, whether affiliate marketing driven by content or local SEO for realtors, then you put together the strategy to reach them.

This should go without saying, but if you’re asking how to define your niche, then you aren’t ready to be a highly paid solo consultant yet. Hone your craft and discover who you love to do work for, then go serve those customers on your own.

Once your niche is defined, you can focus on that group.

Targeting your ideal audience

As mentioned above, the toughest part of being and staying a solo consultant is managing your workload and saying “no” or “not yet” to potential clients, while at the same time protecting your downside should a client decide to stop your services for any reason, whether your fault or because of internal actions.

The best solo consultants that I know, who also have a strong pipeline of potential clients, have built this through:

  1. Content. They produce content related to their target market’s problems and thus become a thought leader in that niche. This will often lead to recurring columns in industry publications.
  2. A strong referral network. They know the who’s who of their niche and are their go-to when someone needs the consultant’s specific skillset.
  3. Speaking. Getting a one-off or set of speaking engagements in front of your target audience often directly drives potential clients and cements you as an expert in their minds.

The goal is to build your own name as an expert so that you consistently have potential customers approaching you to see if you can work with them, while also knowing your limits and when you may next have available time.

The goal isn’t to magically be able to get new inquiries when you need them (though this may happen if you’ve built this system), but to be able to go back to a group of people who have already inquired about your services and tell them that you have some availability. A pro move is also to ask if they know anyone who may need your services, as well.

Creating processes

Not every consultant desires working with large clients who each pay the equivalent of a full-time salary. Some consultants prefer working with smaller clients, mostly small or local businesses, because of the unique challenges that these clients face.

In this case, the challenge is to work out how you scale quantity without sacrificing quality or client retention. There are many ways to do this:

  • Find an agency or group of consultants you trust that you can outsource certain parts of the project to;
  • Leverage technologies like HubSpot, Moz, or others that allow you to automate a lot of the work;
  • Use tools like HubSpot, Calendly, UberConference, or others to help scale scheduling and admin parts of the business;
  • Use virtual assistants, bookkeeping services like Bench, and payroll services like Gusto to alleviate a lot of the business operations so you have more time to work for clients.

As Francois Marcil of Ehook.co shared:

When you have over 10 clients, the time spent attending meetings is the biggest obstacle to serving all your clients well. For this reason, I reserve 2 days of the week for meetings and 3 days for work. The rule is strict, and I inform my clients from the start.”

When a solo consultant sets up these processes, it not only makes their life a lot easier and their clients happier (which leads to better retention, which leads to a healthier business), but it also sets them up for success should they decide later that they want to start an agency. In this case, their processes of both acquiring and managing new clients will let them generate the cash flow needed to make the leap to employing someone full time.


Agencies leveling up

Some business owners don’t feel the need to constantly push and grow their business. They’re bootstrapped, their business affords them and their employees a great lifestyle, and they have no desire to take on more responsibility with their business. If this is you, then I’m a bit envious and encourage you to enjoy it.

If you’re anything like me, though, you’re never happy with maintaining. You always want to be growing, to be learning, to push yourself and your business to see what it’s capable of. If you’re on this course, then keep reading.

Your strategies have to change a bit when you go from being a solo consultant to growing your agency. A lot of your processes are going to break or need tweaking as you grow the number of people working on accounts. Your challenge now becomes managing the growth of your headcount while maintaining quality and bringing in great new clients at the same time.

This is likely way too much for one person to handle, so at some point you’ll be forced to decide what you are great at (and love doing) that is also instrumental to the business’s success. Then hire out for the rest.

Let’s focus on the sales part, of course.

At the beginning of your journey as a brand-new consultant, you were likely heavily dependent on one-off referrals from family and friends. But referrals don’t really scale.

As you’re looking to grow your business quickly, your channels have likely shifted to:

  • Speaking. If you have a dynamic founder who is a keynote-level (or heading in that direction) speaker, this can be great lead generation;
  • Strategic partnerships with investors or other agencies;
  • Your own search traffic and thought leadership on your own website;
  • Your own advertising of your services online.

You’re facing the unique challenge of increasing the quantity of potential clients contacting you while not sacrificing quality. While difficult, this is absolutely possible. You can grow your revenue by:

  1. Targeting new clients who have similar traits to your existing ideal clients;
  2. Growing accounts by upselling your existing clients to other services you offer that they need;
  3. Defining a specific niche or type of company where you get outsized returns, and then target them specifically through content, speaking, education, or both.

Sales changes as you grow. You’re looking for long-term sustainable clients as it is four to ten times cheaper to retain and grow your current clients than to get new clients (source). If you’re investing in landing new clients, you should not also have to worry about retaining your current clients. If you are, then you are simply refilling a leaky bucket and you will not grow.

Michael King of iPullRank is no stranger to the challenges that agency founders face as they grow, but he’s successfully transitioned from solo consultant to now managing seven figures in agency income. So what does he do differently?

“The difference is really that it’s far more dire,” he shared. “The maintenance of payroll becomes the battery in your back to have to just figure it out. Whereas when you’re by yourself and you have a low month or you lose a client, it’s not that big of a deal.”

Johnathan Dane of KlientBoost credits lessons he’s learned about sales along the way in growing KlientBoost from himself to $4M in revenue in just a few years:

“We’ve been very fortunate to have 99% of our sales come from our content, and when that happens, our sales cycle is drastically reduced because the potential client already likes us and has found value from what we’ve given them,” he said. “So even 2.5 years in, I still handle the inbound sales — which I know isn’t scalable — but you gotta allow yourself to still have some fun.”

I should also note that at this point, you should have someone dedicated to sales and onboarding new clients full-time. This can be filled by the founder if the founder is stellar at sales, but most often I see this role being given to a dedicated sales executive who hopefully also has marketing experience, or has proven their aptitude for learning and applying it so they sell the right work.


Agencies moving into new service offerings

At some point, you may max out your growth in your current niche and with your current offerings. At the same time, you want to continue growing but don’t have the option of increasing client budgets. Or, maybe a new platform emerges (think: Snapchat) that has the opportunity to be big and you want to be an early mover in helping your clients get exposure.

But moving into new niches is hard when you’ve established yourself in another service offering and that’s how you’re known. Every agency has a primary service offering, so how do you move into new niches?

There are two main ways:

  1. Think of this new service offering as a startup in and of itself. It is responsible for its own profit and loss (P&L), as well as landing its own new clients;
  2. Upsell your current clients into this new offering as well.

This is hard. Brandon Doyle of Wallaroo Media, who went from being a generic SEO agency to leading the way in travel marketing and Snapchat from their offices in Provo, Utah, knows this firsthand:

With a background in SEO, we strongly believed in its ability as a channel,” he shared. “We utilized SEO and evergreen content to carve out a name for ourselves both in the travel space, and more recently as a leader in Snapchat-related content, strategies, and news. The latter paid off, as we were just recently named an official Snapchat Agency Partner!”

Will Critchlow, CEO of digital marketing agency Distilled (full disclosure: I used to work for Distilled), also knows a thing or two about moving into an adjacent vertical. The agency recently become recognized for not only SEO, but creative content and outreach services, too:

“All our moves have come from the passion of the team,” shared Will. “Team members saw an opportunity, started doing part of the solution, and pitched the rest.”

Finally, your marketing will change as you seek traction in this new vertical. The topics you write about, the people you reference, the outreach you do, and the places you choose to interact will necessarily change.

This is specifically why I recommend tasking someone specifically with building out this new area. At Wallaroo, this was Brandon. At Distilled, this was Mark Johnstone who was previously an SEO consultant who had an interest in big creative content and Tom Anthony with an interest in technical A/B testing for SEO.


Conclusion

Consistently generating new potential projects at every cycle of your business’s growth is the best skill you can learn as a services business owner.

Leave a comment about the channels you’ve found to be the most effective!

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 8 months ago from moz.com

How to Optimize Your Google My Business Listing

Posted by sherrybonelli

An important first step in any local SEO strategy is to claim and verify your local business’ Google My Business (GMB) listing. Getting on Google My Business can increase your chances of showing up in Google’s Local Pack, Local Finder, Google Maps, and organic rankings in general. Qualifying local businesses can claim this free listing on Google and include basic information about their company, like their address, phone number, business hours and types of payments accepted.

If you haven’t claimed and verified your Google My Business Listing yet, that’s the first step. To get started, visit https://www.google.com/business.

Many local businesses just claim their GMB listing and forget about it. What most businesses don’t realize is that there are a variety of other features you can use to optimize your Google My Business listing and several reasons why you should frequently check your business listing to ensure that it’s accuracy stays intact. Want to know more?

Complete all the information Google asks for

There are a variety of questions you can answer to complete your Google My Business profile. When done, your listing will have valuable data that will make it easier for potential customers to find your company. And if you don’t fill that information in, someone else could. Many business owners don’t realize that anyone can suggest a change to your business listing — and that includes competitors.

When a searcher clicks on your GMB listing they can see a “Suggest an edit” option:

When someone clicks on that option they can literally edit your Google My Business listing (and make some pretty dramatic changes, too):

This is just one reason why it’s very important that you login to your Google My Business dashboard regularly to ensure that no one has attempted to make any unwanted changes to your listing. You’ll see a notification that changes are pending if someone has made suggested changes that need your approval.

Also, it’s important to realize that Google encourages people who are familiar with your business to answer questions, so Google can learn more information about your company. To do this they can simply click on the “Know this place? Answer quick questions” link.

They’ll then be prompted to answer some questions about your business:

If they know the answer to the questions, they can answer. If not, they can decline.

Now, some business owners have cried foul, saying that competitors or others with malicious intent can wreak havoc on their Google My Business listings with this feature. However, Google’s philosophy is that this type of “user-generated content” helps to build a community, more fully completes a business’ profile, and allows Google to experiment with different search strategies.

After you get your Google My Business listing verified, continue to check your listing regularly to be on the safe side.

Google My Business Posts

Google Posts are “mini-ads” that show up in Google search in your Google My Business listing (in the Knowledge Panel and on Google Maps.)

You can have fun with your Posts by adding an image, a Call to Action (CTA), and even including a link to another page or website. If you’re using Yext, you can create GMB Posts directly from your Yext dashboard.

Here are just a few Post ideas:

  • If you’re having an event (like a webinar) you can set up an event Post with a date and time and then add a link to the registration page.
  • Do you have a sale going on during a specific time? Create a “sale” event Post.
  • Does your latest blog post rock? Add a short description of your blog post and link to the post on your blog.
  • New product you want to feature? Show a picture of this cool gadget and link to where people can make the purchase.
  • Want to spread holiday joy? Give potential customers a holiday message Post.

The possibilities with Posts are endless! Posts stay “live” for seven days or “go dark” after the date of the event. Google is great about sending you reminders when it’s time to create a new Post.

TIP: To grab a searcher’s attention, you want to include an image in your Post, but on Google Maps the Post image can get cut off. You might have to test a few Post image sizes to make sure it’s sized appropriately for Maps and the Knowledge Panel on desktop and mobile devices.

To get started with Posts, login to your GMB dashboard and you’ll see the Posts option on the left-hand side:

Do Google My Business Posts help with search rankings? Joy Hawkins and Steady Demand tested whether Posts had an impact on rankings, and they found that making Google My Business Postsmaking Google My Business Posts can improve rankingsimprove rankings.

Booking button feature

Google’s new Booking button feature can really help your business stand out from the crowd. If you have any type of business that relies on customers making appointments and you’re using integrated scheduling software, people can now book an appointment with your business directly from your Google My Business listing. This can make it even easier to get new customers!

If you have an account with one of Google’s supported scheduling providers, the booking button is automatically added to your Google My Business listing.

Messaging

Did you know that you can allow potential customers to send you text messages? This is a great way to connect directly with potential customers.

If you don’t want text messages sent to your personal phone number, you can download Google’s Allo app. When you set up your Allo account, use the same phone number connected to your Google My Business account. Now when someone messages you, Allo will send you a notification instead of the message appearing in your personal text messages.

To get started with Messaging, login to your GMB dashboard and click on “Messaging”:

This feature is still in its infancy, though. Right now, messaging is only available to mobile web users and is not available to mobile app or desktop users. People also won’t see the Messaging option in the Knowledge Panel or on Google Maps.

The ONLY way someone can message your business is if they perform a mobile web search on Chrome. (I expect that Google will expand the Messaging feature once they work the kinks out.)

Questions & Answers

Questions & Answers is a relatively new feature to Google local search. It’s very cool! Just like it sounds, Q&A allows people to ask questions about your business and you can answer those questions.

Here are a few things to keep in mind about Questions & Answers:

  • The Q&A feature is not visible on the mobile GMB app.
  • You need to login to the GMB dashboard to see if you have any new questions that need answering.
  • You cannot monitor the Questions on a mobile device unless you have an Android phone.
  • You can use the Google Maps App on Android devices to manage the Q&A feature as the business. To do this, download the Google Maps app, sign in with the email address you use for your GMB listing, and you will get push notifications if someone asks your business a question.

TIP: It’s important to note that just like “Suggest an Edit” on GMB, anyone can answer questions asked of your business. Therefore, you want to keep an eye out and make sure you answer questions quickly and ensure that if someone else answers a question, that the answer is accurate. If you find that someone is abusing your GMB listing’s Q&A feature, reach out to the Google My Business support forums.

Google My Business online reviews

Unlike Yelp, which vehemently discourages business owners to ask their customers for reviews, Google encourages business owners to ethically ask their customers or clients for online reviews. Online reviews appear next to your listing in Google Maps and your business’ Knowledge Panel in search. Reviews can help your business stand out among a sea of search results.

Additionally, online reviews are known to impact search result rankings, consumer trust, and click-through rates. According to BrightLocal’s 2017 Consumer Review Survey:

  • 97% of consumers read online reviews for local businesses in 2017, with 12% looking for a local business online every day
  • 85% of consumers trust online reviews as much as personal recommendations
  • Positive reviews make 73% of consumers trust a local business more
  • 49% of consumers need at least a four-star rating before they choose to use a business
  • Responding to reviews is more important than ever, with 30% naming this as key when judging local businesses
  • 68% of consumers left a local business review when asked — with 74% having been asked for their feedback
  • 79% of consumers have read a fake review in the last year

If you follow Google’s guidelines for Google My Business reviews, you can ask your customers for reviews. (However, if you violate any of these policies, your reviews could be removed.)

When customers leave reviews for you — good or bad — make sure you respond to them. Not only does it show that customer that you appreciate their feedback, it also shows potential customers that you care.

What happens if you get a negative review? First, don’t freak out. Everybody has a bad day and most people recognize that. Also, if you have a troll that gave you a one-star review and left a nasty comment, most people with common sense recognize that review for what it is. It’s generally not worth stressing over.

To learn more about strategically getting more online reviews, check out this article from Moz.


Get more out of your GMB listing

Hopefully these features have given you a new reason to login to your Google My Business account and get busy! If you have any other questions about optimizing your GMB listing, let me know in the comments.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 8 months ago from tracking.feedpress.it

Geomodified Searches, Localized Results, and How to Track the Right Keywords and Locations for Your Business – Next Level

Posted by jocameron

Welcome to the newest installment of our educational Next Level series! In our last episode, our fearless writer Jo Cameron shared how to uncover low-value content that could hurt your rankings and turn it into something valuable. Today, she’s returned to share how to do effective keyword research and targeting for local queries. Read on and level up!


All around the world, people are searching: X sits at a computer high above the city and searches dreamily for the best beaches in Ko Samui. Y strides down a puddle-drenched street and hastily types good Japanese noodles into an expensive handheld computer. K takes up way too much space and bandwidth on the free wireless network in a chain coffee house, which could be located just about anywhere in the world, and hunts for the best price on a gadgety thing.

As we search, the engines are working hard to churn out relevant results based on what we’re searching, our location, personalized results, and just about anything else that can be jammed into an algorithm about our complex human lives. As a business owner or SEO, you’ll want to be able to identify the best opportunities for your online presence. Even if your business doesn’t have a physical location and you don’t have the pleasure of sweeping leaves off your welcome mat, understanding the local landscape can help you hone in on keywords with more opportunity for your business.

In this Next Level post, we’ll go through the different types of geo-targeted searches, how to track the right keywords and locations for your business in Moz Pro, and how to distribute your physical local business details with Moz Local. If you’d like to follow along with this tutorial, get started with a free 30-day trial of Moz Pro:

Follow along with a free trial

Whether your customer is two streets away or gliding peacefully above us on the International Space Station, you must consider how the intertwining worlds of local and national search impact your online presence.


Geomodified searches vs. geolocated searches

First, so you can confidently stride into your next marketing meeting and effortlessly contribute to a related conversation on Slack, let’s take a quick look at the lingo.

Geomodified searches include the city/neighborhood in the search term itself to target the searcher’s area of interest.

You may have searched some of these examples yourself in a moment of escapism: “beaches in Ko Samui,” “ramen noodles in Seattle,” “solid state drive London,” or “life drawing classes London.”

Geomodified searches state explicit local intent for results related to a particular location. As a marketer or business owner, tracking geomodified keywords gives you insight into how you’re ranking for those searches specifically.

Geolocated searches are searches made while the searcher is physically located in a specific area — generally a city. You may hear the term “location targeting” thrown about, often in the high-roller realm of paid marketing. Rather than looking at keywords that contain certain areas, this type of geotargeting focuses on searches made within an area.

Examples might include: “Japanese noodles,” “Ramen,” “solid state drive,” or “coffee,” searched from the city of Seattle, or the city of London, or the city of Tokyo.

Of course, the above ways of searching and tracking are often intertwined with each other. Our speedy fingers type demands, algorithms buzz, and content providers hit publish and bite their collective nails as analytics charts populate displaying our progress. Smart SEOs will likely have a keyword strategy that accounts for both geomodified and geolocated searches.

Researching local keywords

The more specific your keywords and the location you’re targeting, generally, the less data you’ll find. Check your favorite keyword research tool, like Keyword Explorer, and you’ll see what I’m talking about. In this example, I’m looking at search volume data for “japanese noodles” vs. “japanese noodles london.”

“Japanese noodles”

“Japanese noodles London”

So, do I toss this geomodified keyword? Hold on, buddy — while the Monthly Volume decreases, take a look at that Difficulty score — it increases. It’s an easy search term to dismiss, since the search volume is so low, but what this tells me is that there’s more to the story.

A search for “japanese noodles” is too broad to divine much of the searcher’s intent — do they want to make Japanese noodles? Learn what Japanese noodles are? Find an appetizing image?… and so on and so forth. The term itself doesn’t give us much context to work with.

So, while the search volume may be lower, a search for “japanese noodles london” means so much more — now we have some idea of the searcher’s intent. If your site’s content matches up with the searcher’s intent, and you can beat your competition in the SERPs, you could find that the lower search volume equates to a higher conversion rate, and you could be setting yourself up for a great return on investment.

Digging into hyperlocal niches is a challenge. We’ve got some handy tips for investigating hyperlocal keywords, including using similar but slightly larger regions, digging into auto-suggest to gather keyword ideas, and using the grouping function in Keyword Explorer.

Testing will be your friend here. Build a lovely list, create some content, and then test, analyze, and as the shampoo bottle recommends, rinse and repeat.


Localized ranking signals and results

When search engines impress us all by displaying a gazillion results per point whatever of a second, they aren’t just looking inwards at their index. They’re looking outwards at the searcher, figuring out the ideal pairing of humans and results.

Local rankings factors take into consideration things like proximity between the searcher and the business, consistency of citations, and reviews, to name just a few. These are jumbled together with all the other signals we’re used to, like authority and relevancy. The full and glorious report is available here: https://moz.com/local-search-ranking-factors

I often find myself returning to the local search ranking factors report because there’s just so much to digest. So go ahead bookmark it in a folder called “Local SEO” for easy reference, and delight in how organized you are.

While you may expect a search for “life drawing” to turn up mostly organic results, you can see the Local Pack is elbowing its way in there to serve up classes near me:

And likewise, you may expect a search for “life drawing london” to show only local results, but lookie here: we’ve also got some top organic results that have targeted “life drawing london” and the local results creep ever closer to the top:

From these examples you can see that localized results can have a big impact on your SEO strategy, particularly if you’re competing with Local Pack-heavy results. So let’s go ahead and assemble a good strategy into a format that you can follow for your business.


Tracking what’s right for your business

With your mind brimming with local lingo, let’s take a look at how you can track the right types of keywords and locations for your business using Moz Pro. I’ll also touch on Moz Local for the brick-and-mortar types.

1. Your business is rocking the online world

Quest: Track your target keywords nationally and keep your eye on keywords dominated by SERP features you can’t win, like Local Packs.

Hey there, w-w-w dot Your Great Site dot com! You’re the owner of a sweet, shiny website. You’re a member of the digital revolution, a content creator, a message deliverer, a gadgety thingy provider. Your customers are primarily online. I mean, they exist in real life too, but they are also totally and completely immersed in the online world. (Aren’t we all?)

Start by setting up a brand-new Moz Pro Campaign for your target location.

Select one of each search engine to track for your location. This is what I like to call the full deck:

Another personal favorite is what I call the “Google Special.” Select Google desktop and Google Mobile for two locations. This is especially handy if you want to track two national locations in a single Campaign. Here I’ve gone with the US and Canada:

I like to track Google Mobile along with Google desktop results. Ideally you want to be performing consistently in both. If the results are hugely disparate, you may need to check that your site is mobile friendly.

Pour all your lovely keywords into the Campaign creation wizard. Turn that keyword bucket upside-down and give the bottom a satisfying tap like a drum:

Where have we found all these lovely keywords? Don’t tell me you don’t know!

Head over to Keyword Explorer and enter your website. Yes, friend, that’s right. We can show you the keywords your site is already ranking for:

I’m going to leave you to have some fun with that, but when you’re done frolicking in keywords you’re ranking for, keywords your competitors are ranking for, and keywords your Mum’s blog is ranking for, pop back and we’ll continue on our quest.

Next: Onward to the SERP features!

SERP features are both a blessing and a curse. Yes, you could zip to the top of page 1 if you’re lucky enough to be present in those SERP features, but they’re also a minefield, as they squeeze out the organic results you’ve worked so hard to secure.

Luckily for you, we’ve got the map to this dastardly minefield. Keep your eye out for Local Packs and Local Teasers; these are your main threats.

If you have an online business and you’re seeing too many local-type SERP features, this may be an indication that you’re tracking the wrong keywords. You can also start to identify features that do apply to your business, like Image Packs and Featured Snippets.

When you’re done with your local quest, you can come back and try to own some of these features, just like we explored in a previous Next Level blog post: Hunting Down SERP Features to Understand Intent & Drive Traffic

2. Your business rocks customers in the real world

Quest: Track keywords locally and nationally and hone in on local SERP features + the wonderful world of NAP.

What if you run a cozy little cupcake shop in your cozy little city?

Use the same search engine setup from above, and sprinkle locally tracked keywords into the mix.

If you’re setting up a new Campaign, you can add both national and local keywords like a boss.

You can see I’ve added a mouthwatering selection of keywords in both the National Keywords section and in the Local Keywords field. This is because I want to see if one of my cupcake shop’s landing pages is ranking in Google Desktop, Google Mobile, and Yahoo and Bing, both nationally and locally, in my immediate vicinity of Seattle. Along with gathering comparative national and local ranking data, the other reason to track keywords nationally is so you can see how you’re doing in terms of on-page optimization.

Your path to cupcake domination doesn’t stop there! You’re also going to want to be the big player rocking the Local Pack.

Filter by Local Pack or Local Teaser to see if your site is featured. Keep your eye out for any results marked with a red circle, as these are being dominated by your competitors.

The wonderful world of NAP

As a local business owner, you’ll probably have hours of operation, and maybe even one of those signs that you turn around to indicate whether you’re open or closed. You also have something that blogs and e-commerce sites don’t have: NAP, baby!

As a lingo learner, your lingo learning days are never over, especially in the world of digital marketing (actually, just make that digital anything). NAP is the acronym for business name, address, and phone number. In local SEO you’ll see this term float by more often than a crunchy brown leaf on a cold November morning.

NAP details are your lifeblood: You want people to know them, you want them to be correct, and you want them to be correct everywhere — for the very simple reason that humans and Google will trust you if your data is consistent.

If you manage a single location and decide to go down the manual listing management route, kudos to you, my friend. I’m going to offer some resources to guide you:

3. You manage multiple local businesses with multiple locations

Quest: Bulk-distribute business NAP, fix consistency issues, and stamp out duplicates.

If you are juggling a bunch of locations for your own business, or a client’s, you’ll know that in the world of citation building things can get out of hand pretty gosh-darn quick. Any number of acts can result in your business listing details splitting into multiple fragments, whether you moved locations, inherited a phone number that has an online past, or someone in-house set up your listings incorrectly.

While a single business operating out of a single location may have the choice to manually manage their listing distribution, with every location you add to your list your task becomes exponentially more complex.

Remember earlier, when we talked about those all-important local search ranking factors? The factors that determine local results, like proximity, citation signals, reviews, and so on? Well, now you’ll be really glad you bookmarked that link.

You can do all sorts of things to send appealing local signals to Google. While there isn’t a great deal we can do about proximity right now — people have a tendency to travel where they want to — the foundational act of consistently distributing your NAP details is within your power.

That’s where Moz Local steps in. The main purpose of Moz Local is to help you publish and maintain NAP consistency in bulk.

First, enter your business name and postcode in the free Check Listing tool. Bounce, bounce…

After a few bounces, you’ll get the results:

Moz Local will only manage listings that have been “verified” to prevent spam submissions.

If you’re not seeing what you’d expect in the Check Listing tool, you’ll want to dig up your Google Maps and Facebook Places pages and check them against these requirements on our Help Hub.

When you’re ready to start distributing your business details to our partners, you can select and purchase your listing. You can find out more about purchasing your listing, again on our Help Hub.

Pro Tip: If you have lots of local clients, you’ll probably want to purchase via CSV upload. Follow our documentation to get your CSV all spruced up and formatted correctly.

If tracking your visibility and reputation is high on your to-do list, then you’ll want to look at purchasing your listings at the Professional or Premium level.

We’ll track your local and organic rankings for your Google My Business categories by default, but you can enter your own group of target keywords here. We account for the geographic location of your listings, so be sure to add keywords without any geomodifiers!

If you want to track more keywords, we’ve got you covered. Hop on over to Moz Pro and set up a Campaign like we did in the section above.

4. You’re a dog trainer who services your local area without a storefront

Quest: Help owners of aspiring good dogs find your awesome training skills, even though you don’t have a brick-and-mortar storefront.

At Moz HQ, we love our pooches: they are the sunshine of our lives (as our Instagram feed delightfully confirms). While they’re all good doggos, well-trained pooches have a special place in our hearts.

But back to business. If you train dogs, or run another location-specific business without a shop front, this is called a service-area business (or SAB, another term to add to the new lingo pile).

Start by tracking searches for “dog trainer seattle,” and all the other keywords you discovered in your research, both nationally and locally.

I’ve got my Campaign pulled up, so I’m going to add some keywords and track them nationally and locally.

You may find that some keywords on a national level are just too competitive for your local business. That’s okay! You can refine your list as you go. If you’re happy with your local tracking, then you can remove the nationally tracked keywords from your Campaign and just track your keywords at the local level.

Pro Tip: Remember that if you want to improve your Page Optimization with Moz Pro, you’ll have to have the keyword tracked nationally in your Campaign.

In terms of Moz Local, since accuracy, completeness, and consistency are key factors, the tool pushes your complete address to our partners in order to improve your search ranking. It’s possible to use Moz Local with a service-area business (SAB), but it’s worth noting that some partners do not support hidden addresses. Miriam Ellis describes how Moz Local works with service-area businesses (SABs) in her recent blog post.

Basically, if your business is okay with your address being visible in multiple places, then we can work with your Facebook page, provided it’s showing your address. You won’t achieve a 100% visibility score, but chances are your direct local competitors are in the same boat.


Wrapping up

Whether you’re reaching every corner of the globe with your online presence, or putting cupcakes into the hands of Seattleites, the local SEO landscape has an impact on how your site is represented in search results.

The key is identifying the right opportunities for your business and delivering the most accurate and consistent information to search engines, directories, and your human visitors, too.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 10 months ago from tracking.feedpress.it

Is AI really the answer to your business’ problems?

It’s no wonder that the latter is an alarming prospect. AI has the capability to extract golden nuggets from unstructured data sets, orchestrate personalized marketing campaigns based on a user’s personality, tone and emotion, and even monitor our fridges and recommend recipes based on its contents, minimizing wastage.

In marketing, AI has most certainly been the buzzword of 2017; check Google Trends and you’ll see the term has been sitting above 90 for the majority of the year. But while many of us are talking about Artificial Intelligence, are any of us actually ready to adopt it into our marketing strategies?

The answer is likely no – but it depends on what level of AI we’re referring to. For example, there’s ‘full-blown’ Artificial Intelligence which I would liken to the Internet of Things (IoT); and then there are machine-learning tools – such as Facebook Ads – that focus on smaller areas and which many marketers are already using in their day-to-day. It doesn’t help that the definition of AI has evolved over time, blurring the lines of how it’s viewed person to person.

Here I’m focusing on the marketing aspect of AI and whether it provides the solution to a business’ problems, or whether it’s the antidote to a problem that doesn’t really exist.

We know today’s consumer craves authenticity and for businesses to gratify that need, it’s all down to providing a personalized experience. Delivering relevant communications has always been a challenge for online marketers, especially when it’s required at massive scale – and that’s why we got dynamic content and marketing automation. These two tools in the marketer’s arsenal are readily available and are included in almost every marketing automation platform. What’s more, the democratization of these types of software means automations are relatively easy to implement.

The truth? Many brands are failing to migrate beyond even the most basic of marketing automation programs that have been commonplace for at least half a decade. The proof of this lies in dotmailer’s 2017 edition of Hitting the Mark: this annual benchmark report zooms in on the customer and email experiences of 100 retailers, from the likes of ASOS to Fingerhut. It was promising to see that 86% of brands had an email welcome program set up, yet it was surprising to see that 60% failed to deliver abandoned cart emails. Cart recovery programs are definitely not a new concept, and we have years of evidence that the time and cost of putting the automation together is far outweighed by the ROI it brings.

A prime example of automation’s success comes from one of dotmailer’s customers, Forest Holidays, who introduced an abandoned cart program to its ecommerce strategy. The travel company made return on investment from the first booking and in the first 30 days’ implementation, the program rescued £42k of revenue!

If businesses are looking for ways to drive growth, AI is certainly not going to be a cost-effective quick win. I believe it’s time for distracted businesses to revisit the basics because, let’s face it, marketing automation is the foundation of good email marketing in 2017. What’s clear is that, often, the strategies proven to deliver incremental revenue and customer satisfaction are being overlooked.

At dotmailer, we recently worked with ecommerce and tech expert Chloë Thomas to get her thoughts on whether AI is something we should be paying attention to. Chloë’s business, eCommerce MasterPlan, sees her consulting companies on where they need to focus to get more customers and ultimately increase profits.

The whitepaper outlines the four steps any business should consider if it wants to take its first foray into the world of AI. And it’s totally free.

The post Is AI really the answer to your business’ problems? appeared first on The Marketing Automation Blog.

Reblogged 10 months ago from blog.dotmailer.com

Local SEO: 7 Google My Business questions asked and answered

At first glance, Google’s offering for local businesses might appear fairly simple. But questions inevitably arise. Contributor Sherry Bonelli explains the nuances and offers answers.

The post Local SEO: 7 Google My Business questions asked and answered appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 11 months ago from feeds.searchengineland.com

Why is segmentation a must for all business types?

Targeting your audience with the right and relevant information is not only going to increase your chances of conversion, but will massively help with keeping your customers engaged and loyal – and you’ll likely see an improvement in your campaign reporting.

Back to basics

Think about what you’re trying to achieve as a business and the ways in which segmenting groups of contacts can help you reach those goals. In other words, don’t create segments for the sake of creating segments – make them meaningful.

You might find it hard to prioritise, so here are a few ideas to get you started:

  • Engagement: who’s opened your emails in the last 30-60 days (depending on how frequently you send)? These contacts are going to be your key engaged audience, so consider how you can maintain and further cultivate the relationship. Perhaps thank them for engaging with your brand and ask them to complete a quick survey to capture more information / feedback on how they think your emails are doing, or what they’d like to see in the future.
  • Non-engagement: like the above but reversing the rule. Has the contact avoided opening the campaigns you’ve sent in the last 30-60 days? Pop those subscribers into a nurture program to help keep your data clean and your engagement strong.
  • Geographical: if you’re a store-based or location-based brand and have access to your customers’ postcodes, you can make use of dotmailer’s geographical segmentation – it’s handy for any local events, sales, store openings, or just a reminder that you’re there.
  • Gender: a great segment for retailers and healthcare, though in some cases it’s still good to include multi-gender products/information in your communications as your audience are likely to make recommendations to friends or family members. “Have a look at this, I think you’ll find it interesting” or “Look at these shoes, I think you’ll love them”.
  • Subscription date: show your customers you’re thinking of them by reminding them that they’ve been a member for 6 months, a year etc. You can use dynamic content to personalize the emails, perhaps offering them some kind of reward or incentive.

Transactional data segmentation – must-haves for retailers

This mostly applies if you have order insight and are pushing data through the API or Magento. Of course, some of these can still work using a flat data field and by manually updating your contact records based on the category or product type they’ve purchased.

The following segment examples are based on a mid-size company with mid-range prices (so somewhere in between your Primark (UK) / Target (US).

  • VIP customers: makes at least 1 purchase a month and has opened 1 campaign per month for the last 6 months
  • Discount spenders: have only purchased ‘Sale’ items in the last 6 months
  • Loyal customers: have opened at least 3 campaigns per month for the last 3 months and have made at least 2 orders
  • Big spenders: spend frequently with full priced items and are likely to bulk buy that one shirt you sell in 12 different colours
  • New customers: subscribed, opened an email and have purchased in the last 30 days
  • Win-back: non-openers and non-purchasers in 90 days or more
  • Online shopping carts containing: one of ‘X’ stock keeping unit

How do the above segments help me?

The above segments will help you to get a handle on the clients you’re losing and why they’re no longer buying from you. Your high-engagers and spenders are undoubtably worth your time and effort, so segmentation can ensure that you’re always sending them the relevant products and content that’ll keep them warm.

If I still haven’t convinced you to give this a try, reach out to your Account Manager or contact us for a demo and we’ll be happy to walk you through the platform.

The post Why is segmentation a must for all business types? appeared first on The Marketing Automation Blog.

Reblogged 12 months ago from blog.dotmailer.com