Don’t stifle creativity by process

Scott Field is the Director of Communications at Team GB (The British Olympic Association), a role he decided to take after previously being Head of Media Relations at the FA.

He’s just returned from a successful Winter Olympics in PyeongChang, where Team GB mustered the enthusiasm of British athletes and fans alike; upon his return, we were keen for Scott to recall his experience and share it with us.

There’s no doubt that the British Olympic Association believes strongly in sport, as a means to challenge, inspire and unify us. The body has a vision to empower people to push themselves to the finish line and accomplish the ‘impossible’. At the end of the day, we’re all aspiring to be the best we can be – aren’t we?

This is a strong proposition and marketing is a crucial tool to get the message across in the most impactful way possible. We stopped in for a chat with Scott to get a little insight into what goes on in the mind of a Director at one of the most inspirational organizations of our time…

 

1. You moved from the FA to the Olympics – what do you think has been the biggest difference between the two?

Clearly, The FA is under incredible scrutiny and such is the prominence of football in the media and popular culture, the sport is constantly in the spotlight. Olympic Sport, on the other hand, has to work hard(er) for its coverage.

 

2. You’ve recently come back from the Winter Olympics in PyeongChang which must have been an amazing experience – is there a lot of difference between the Summer and Winter Olympics? Is there one that you prefer?

There is a great difference in the scale and therefore the intensity of the competition, but the sport is still of the highest quality. There is also an obvious difference in the athletes around free sports such as ski and snowboard park and pipe disciplines which makes it a really refreshing mix. It’ll be great to see free sports such as surfing and skateboarding in the Tokyo 2020 Olympic Games for that reason. No comment, on which one I prefer – I enjoy them both!

 

3. Can you give a small indication into what you will be covering at the dotmailer Summit – perhaps the key takeaways people can expect to leave with?

Hopefully I’ll make you smile and reprise a few great sporting stories from the Games, but maybe an insight into how we create our narrative to genuinely drive and support wider business development.

 

4. Have you seen any campaigns recently that you thought was particularly good?

KFC’s FCK apology. A good way out of a tough period.

 

5. Technology is becoming more and more prominent and impacting us all in different ways – have you got any key thoughts on this subject? And how you see this influencing our lives and our future?

There’s a creeping prevalence – some good, some bad. Spending an intense five weeks at the Games has made me think I need to put my phone down for a period. I see my very young children interacting with Alexa at home and realise their childhoods and futures are a world away from our own. It helps you remember that we need to retain balance in life, between digital and analogue lives – social media and conversation, physical activity versus sedentary activity.

 

6. What do you think will be the industry’s biggest opportunity in 2018?

Creativity is at the heart of everything we do. Great ideas provide opportunity.

 

7. Is there any particular advice that you would you give a marketer today?

See above. Don’t stifle creativity by process.

 

8. And lastly has there been anything that has truly inspired you lately?

Yes. I often get the opportunity to sit and listen to some of the most insightful and fascinating people and I had an hour listening to Dr Steve Peters recently. His words, anecdotes and insight can’t help but energise me.

 

Thank you so much Scott for sharing your insights, as well as some general inspiration. We’re looking forward to welcoming you on stage on the 19th April at the dotmailer Summit 2018!

Why attend the dotmailer Summit? Find out here.

The post Don’t stifle creativity by process appeared first on The Marketing Automation Blog.

Reblogged 6 months ago from blog.dotmailer.com

From Editorial Calendars to SEO: Setting Yourself Up to Create Fabulous Content

Posted by Isla_McKetta

Quick note: This article is meant to apply to teams of all sizes, from the sole proprietor who spends all night writing their copy (because they’re doing business during the day) to the copy team who occupies an entire floor and produces thousands of pieces of content per week. So if you run into a section that you feel requires more resources than you can devote just now, that’s okay. Bookmark it and revisit when you can, or scale the step down to a more appropriate size for your team. We believe all the information here is important, but that does not mean you have to do everything right now.

If you thought ideation was fun, get ready for content creation. Sure, we’ve all written some things before, but the creation phase of content marketing is where you get to watch that beloved idea start to take shape.

Before you start creating, though, you want to get (at least a little) organized, and an editorial calendar is the perfect first step.

Editorial calendars

Creativity and organization are not mutually exclusive. In fact, they can feed each other. A solid schedule gives you and your writers the time and space to be wild and creative. If you’re just starting out, this document may be sparse, but it’s no less important. Starting early with your editorial calendar also saves you from creating content willy-nilly and then finding out months later that no one ever finished that pesky (but crucial) “About” page.

There’s no wrong way to set up your editorial calendar, as long as it’s meeting your needs. Remember that an editorial calendar is a living document, and it will need to change as a hot topic comes up or an author drops out.

There are a lot of different types of documents that pass for editorial calendars. You get to pick the one that’s right for your team. The simplest version is a straight-up calendar with post titles written out on each day. You could even use a wall calendar and a Sharpie.

Monday Tuesday Wednesday Thursday Friday
Title
The Five Colors of Oscar Fashion 12 Fabrics We’re Watching for Fall Is Charmeuse the New Corduroy? Hot Right Now: Matching Your Handbag to Your Hatpin Tea-length and Other Fab Vocab You Need to Know
Author Ellie James Marta Laila Alex

Teams who are balancing content for different brands at agencies or other more complex content environments will want to add categories, author information, content type, social promo, and more to their calendars.

Truly complex editorial calendars are more like hybrid content creation/editorial calendars, where each of the steps to create and publish the content are indicated and someone has planned for how long all of that takes. These can be very helpful if the content you’re responsible for crosses a lot of teams and can take a long time to complete. It doesn’t matter if you’re using Excel or a Google Doc, as long as the people who need the calendar can easily access it. Gantt charts can be excellent for this. Here’s a favorite template for creating a Gantt chart in Google Docs (and they only get more sophisticated).

Complex calendars can encompass everything from ideation through writing, legal review, and publishing. You might even add content localization if your empire spans more than one continent to make sure you have the currency, date formatting, and even slang right.

Content governance

Governance outlines who is taking responsibility for your content. Who evaluates your content performance? What about freshness? Who decides to update (or kill) an older post? Who designs and optimizes workflows for your team or chooses and manages your CMS?

All these individual concerns fall into two overarching components to governance: daily maintenance and overall strategy. In the long run it helps if one person has oversight of the whole process, but the smaller steps can easily be split among many team members. Read this to take your governance to the next level.

Finding authors

The scale of your writing enterprise doesn’t have to be limited to the number of authors you have on your team. It’s also important to consider the possibility of working with freelancers and guest authors. Here’s a look at the pros and cons of outsourced versus in-house talent.

In-house authors

Guest authors and freelancers

Responsible to

You

Themselves

Paid by

You (as part of their salary)

You (on a per-piece basis)

Subject matter expertise

Broad but shallow

Deep but narrow

Capacity for extra work

As you wish

Show me the Benjamins

Turnaround time

On a dime

Varies

Communication investment

Less

More

Devoted audience

Smaller

Potentially huge

From that table, it might look like in-house authors have a lot more advantages. That’s somewhat true, but do not underestimate the value of occasionally working with a true industry expert who has name recognition and a huge following. Whichever route you take (and there are plenty of hybrid options), it’s always okay to ask that the writers you are working with be professional about communication, payment, and deadlines. In some industries, guest writers will write for links. Consider yourself lucky if that’s true. Remember, though, that the final paycheck can be great leverage for getting a writer to do exactly what you need them to (such as making their deadlines).

Tools to help with content creation

So those are some things you need to have in place before you create content. Now’s the fun part: getting started. One of the beautiful things about the Internet is that new and exciting tools crop up every day to help make our jobs easier and more efficient. Here are a few of our favorites.

Calendars

You can always use Excel or a Google Doc to set up your editorial calendar, but we really like Trello for the ability to gather a lot of information in one card and then drag and drop it into place. Once there are actual dates attached to your content, you might be happier with something like a Google Calendar.

Ideation and research

If you need a quick fix for ideation, turn your keywords into wacky ideas with Portent’s Title Maker. You probably won’t want to write to the exact title you’re given (although “True Facts about Justin Bieber’s Love of Pickles” does sound pretty fascinating…), but it’s a good way to get loose and look at your topic from a new angle.

Once you’ve got that idea solidified, find out what your audience thinks about it by gathering information with Survey Monkey or your favorite survey tool. Or, use Storify to listen to what people are saying about your topic across a wide variety of platforms. You can also use Storify to save those references and turn them into a piece of content or an illustration for one. Don’t forget that a simple social ask can also do wonders.

Format

Content doesn’t have to be all about the words. Screencasts, Google+ Hangouts, and presentations are all interesting ways to approach content. Remember that not everyone’s a reader. Some of your audience will be more interested in visual or interactive content. Make something for everyone.

Illustration

Don’t forget to make your content pretty. It’s not that hard to find free stock images online (just make sure you aren’t violating someone’s copyright). We like Morgue File, Free Images, and Flickr’s Creative Commons. If you aren’t into stock images and don’t have access to in-house graphic design, it’s still relatively easy to add images to your content. Pull a screenshot with Skitch or dress up an existing image with Pixlr. You can also use something like Canva to create custom graphics.

Don’t stop with static graphics, though. There are so many tools out there to help you create gifs, quizzes and polls, maps, and even interactive timelines. Dream it, then search for it. Chances are whatever you’re thinking of is doable.

Quality, not quantity

Mediocre content will hurt your cause

Less is more. That’s not an excuse to pare your blog down to one post per month (check out our publishing cadence experiment), but it is an important reminder that if you’re writing “How to Properly Install a Toilet Seat” two days after publishing “Toilet Seat Installation for Dummies,” you might want to rethink your strategy.

The thing is, and I’m going to use another cliché here to drive home the point, you never get a second chance to make a first impression. Potential customers are roving the Internet right now looking for exactly what you’re selling. And if what they find is an only somewhat informative article stuffed with keywords and awful spelling and grammar mistakes… well, you don’t want that. Oh, and search engines think it’s spammy too…

A word about copyright

We’re not copyright lawyers, so we can’t give you the ins and outs on all the technicalities. What we can tell you (and you already know this) is that it’s not okay to steal someone else’s work. You wouldn’t want them to do it to you. This includes images. So whenever you can, make your own images or find images that you can either purchase the rights to (stock imagery) or license under Creative Commons.

It’s usually okay to quote short portions of text, as long as you attribute the original source (and a link is nice). In general, titles and ideas can’t be copyrighted (though they might be trademarked or patented). When in doubt, asking for permission is smart.

That said, part of the fun of the Internet is the remixing culture which includes using things like memes and gifs. Just know that if you go that route, there is a certain amount of risk involved.

Editing

Your content needs to go through at least one editing cycle by someone other than the original author. There are two types of editing, developmental (which looks at the underlying structure of a piece that happens earlier in the writing cycle) and copy editing (which makes sure all the words are there and spelled right in the final draft).

If you have a very small team or are in a rush (and are working with writers that have some skill), you can often skip the developmental editing phase. But know that an investment in that close read of an early draft is often beneficial to the piece and to the writer’s overall growth.

Many content teams peer-edit work, which can be great. Other organizations prefer to run their work by a dedicated editor. There’s no wrong answer, as long as the work gets edited.

Ensuring proper basic SEO

The good news is that search engines are doing their best to get closer and closer to understanding and processing natural language. So good writing (including the natural use of synonyms rather than repeating those keywords over and over and…) will take you a long way towards SEO mastery.

For that reason (and because it’s easy to get trapped in keyword thinking and veer into keyword stuffing), it’s often nice to think of your SEO check as a further edit of the post rather than something you should think about as you’re writing.

But there are still a few things you can do to help cover those SEO bets. Once you have that draft, do a pass for SEO to make sure you’ve covered the following:

  • Use your keyword in your title
  • Use your keyword (or long-tail keyword phrase) in an H2
  • Make sure the keyword appears at least once (though not more than four times, especially if it’s a phrase) in the body of the post
  • Use image alt text (including the keyword when appropriate)

Finding time to write when you don’t have any

Writing (assuming you’re the one doing the writing) can require a lot of energy—especially if you want to do it well. The best way to find time to write is to break each project down into little tasks. For example, writing a blog post actually breaks down into these steps (though not always in this order):

  • Research
  • Outline
  • Fill in outline
  • Rewrite and finish post
  • Write headline
  • SEO check
  • Final edit
  • Select hero image (optional)

So if you only have random chunks of time, set aside 15-30 minutes one day (when your research is complete) to write a really great outline. Then find an hour the next to fill that outline in. After an additional hour the following day, (unless you’re dealing with a research-heavy post) you should have a solid draft by the end of day three.

The magic of working this way is that you engage your brain and then give it time to work in the background while you accomplish other tasks. Hemingway used to stop mid-sentence at the end of his writing days for the same reason.

Once you have that draft nailed, the rest of the steps are relatively easy (even the headline, which often takes longer to write than any other sentence, is easier after you’ve immersed yourself in the post over a few days).

Working with design/development

Every designer and developer is a little different, so we can’t give you any blanket cure-alls for inter-departmental workarounds (aka “smashing silos”). But here are some suggestions to help you convey your vision while capitalizing on the expertise of your coworkers to make your content truly excellent.

Ask for feedback

From the initial brainstorm to general questions about how to work together, asking your team members what they think and prefer can go a long way. Communicate all the details you have (especially the unspoken expectations) and then listen.

If your designer tells you up front that your color scheme is years out of date, you’re saving time. And if your developer tells you that the interactive version of that timeline will require four times the resources, you have the info you need to fight for more budget (or reassess the project).

Check in

Things change in the design and development process. If you have interim check-ins already set up with everyone who’s working on the project, you’ll avoid the potential for nasty surprises at the end. Like finding out that no one has experience working with that hot new coding language you just read about and they’re trying to do a workaround that isn’t working.

Proofread

Your job isn’t done when you hand over the copy to your designer or developer. Not only might they need help rewriting some of your text so that it fits in certain areas, they will also need you to proofread the final version. Accidents happen in the copy-and-paste process and there’s nothing sadder than a really beautiful (and expensive) piece of content that wraps up with a typo:

Know when to fight for an idea

Conflict isn’t fun, but sometimes it’s necessary. The more people involved in your content, the more watered down the original idea can get and the more roadblocks and conflicting ideas you’ll run into. Some of that is very useful. But sometimes you’ll get pulled off track. Always remember who owns the final product (this may not be you) and be ready to stand up for the idea if it’s starting to get off track.

We’re confident this list will set you on the right path to creating some really awesome content, but is there more you’d like to know? Ask us your questions in the comments.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

Get Unbeatable Insights into Local SEO: Buy the LocalUp Advanced Video Bundle

Posted by EricaMcGillivray

Missed LocalUp Advanced 2015? Forgot to take notes, or just want to relive the action? You can now 
purchase the bundle of 13 videos in order to get all the knowledge our speakers shared about local SEO in. Dive deep and learn how to wrangle content, get reviews, overcome technical mobile challenges, and so much more from top industry leaders.

Moz and
Local U are offering a super-special $99 deal for everyone—an unbeatable value for anyone looking to level-up their local SEO skills.

Buy the LocalUp Advanced Video Bundle


Get a preview of what you’ll learn and hear what attendees had to say about how much they enjoyed it:

LocalUp Advanced 2015 Video Sales Promo


In addition to the videos, you also get the slide decks. Follow along and go back as you start implementing these tips into your strategy and work. You can watch these videos and download them to any device you use: desktop, laptop, tablet, and mobile.


Watch the following great talks and more:

Getting Local Keyword Research and On-page Optimization Right with Mary Bowling
Local keyword data is often difficult to find, analyze, and prioritize. Get tips, tools, and processes for zeroing in on the best terms to target when optimizing your website and directory listings, and learn how and why to structure your website around them.

Exposing the Non-Obvious Elements of Local Businesses That Dominate on the Web with Rand Fishkin
In some categories and geographies, a local small business wholly dominates the rankings and visibility across channels. What are the secrets to this success, and how can small businesses with remarkable products/services showcase their traits best online? In this presentation, Rand digs deep into examples and highlight the recurring elements that help the best of the best stand out.

Rand Fishkin


Local Content + Scale + Creativity = Awesome with Mike Ramsey
If you are wondering who is crushing it with local content and how you can scale such efforts, then tune in as Mike Ramsey walks through ideas, examples, and lessons he has learned along the way.

Mike Ramsey


Don’t Just Show Up, Stand Out with Dana DiTomaso
Learn how to destroy your competitors by bringing personality to your marketing. Confront the challenges of making HIPPOs comfortable with unique voice, keep brand standards while injecting some fun, and stay in the forefront of your audience’s mind.

Dana DiTomaso


Playing to Your Local Strengths with David Mihm
Historically, local search has been one of the most level playing fields on the web with smaller, nimbler businesses having an advantage as larger enterprises struggled to adapt and keep up. Today, companies of both sizes can benefit from tactics that the other simply can’t leverage. David shares some of the most valuable tactics that scale—and don’t scale—in a presentation packed with actionable takeaways, no matter what size business you work with.

David Mihm

Wondering if it’s truly “advanced?”

79 percent of attendees found the information perfectly advanced

Seventy-nine percent of attendees found the LocalUp Advanced presentations to be at just the right level.

Buy the LocalUp Advanced Video Bundle

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

Grow Your Own SEOs: Professional Development for Digital Marketers

Posted by RuthBurrReedy

Finding your next SEO hire is hard, but it’s only half the battle. Growing a team isn’t just about hiring—it’s about making your whole team, newbies and experts alike, better marketers.

It’s almost impossible to build a one-size-fits-all training program for digital marketers, since the tasks involved will depend a lot on the role. Even “SEO” can mean a lot of different things. Your role might be highly technical, highly creative, or a mix of both. Tactics like local SEO or conversion rate optimization might be a huge part of an SEO’s job or might be handled by another person entirely. Sometimes an SEO role includes elements like social media or paid search. The skills you teach your trainees will depend on what you need them to do, and more specifically, what you need them to do right now.

Whatever the specifics of the marketing role,
you need to make sure you’re providing a growth plan for your digital marketers (this goes for your more experienced team members, as well as your newbies). A professional growth plan helps you and your team members:

  • Track whether or not they’re making progress in their roles. Taking on a new skill set can be daunting. Having a growth plan can alleviate some of the stress less-experienced employees may feel when learning a new skill, and makes sure more experienced employees aren’t stagnating. 
  • Spot problem areas. Everyone’s talents are different, but you don’t want someone to miss out on growth opportunities because they’re such a superstar in one area and are neglecting everything else. 
  • Have conversations around promotions and raises. Consistently tracking people’s development across a variety of skill sets allows you to compare where someone is now to where they were when you hired them; it also gives you a framework to discuss what additional steps might be needed before a promotion or raise is in order, and help them develop a plan to get there. 
  • Advance their careers. One of your duties as their manager is to make sure you’re giving them what they need to continue on their career path. A professional development plan should be managed with career goals in mind. 
  • Increase employee retention. Smart people like to learn and grow, and if you’re not providing them ways to do so, they’re not going to stick around.

We have technical/on-page SEOs, content marketers, local SEOs and marketing copywriters all working together on the same team at BigWing. We wanted to create a framework for professional development that we could apply to the whole team, so we identified a set of areas that any digital marketer should be growing in, regardless of their focus. This growth plan is part of everyone’s mid-year and year-end reviews.

Here’s what it looks like:

Growth areas for digital marketers

Want your own copy of the Professional Advancement Sheet? Get it here!

Tactical -> strategic

At the beginner level, team members are still learning the basic concepts and tasks associated with their role, and how those translate to the client metrics they’re being measured on. It takes time to encounter and fix enough different kinds of things to know “in x situation, look at a, b and c and then try y or z.”

As someone grows in their role, they will learn more advanced tactics. They should also be more and more able to use critical thinking to figure out how to solve problems and tackle longer-term client goals and projects.
At the senior level, an SEO should be building long-term strategies and be comfortable with unusual campaigns and one-off projects.

Small clients -> big clients

There are plenty of small brochure websites in the world, and these sites are a great testing ground for the fundamentals of SEO: they may still have weird jacked-up problems (so many websites do), but they are a manageable size and don’t usually have the potential for esoteric technical issues that large, complex sites do. Once someone has a handle on SEO, you can start assigning bigger and badder sites and projects (with plenty of mentoring from more experienced team members—more on that later).

We thought about making this one “Easy clients -> difficult clients,” because there’s another dimension to this line of progress: increasingly complex client relationships. Clients with very large or complicated websites (or clients with more than one website) are likely to have higher budgets, bigger internal staff, and more stakeholders. As the number of people involved increases, so does the potential for friction, so a senior-level SEO should be able to handle those complex relationships with aplomb.

Learning -> teaching

At the beginner level, people are learning digital marketing in general and learning about our specific internal processes. As they gain experience, they become a resource for team members still in the “learning” phase, and at the senior level they should be a go-to for tough questions and expert opinions.

Even a beginner digital marketer may have other things to teach the team; skills learned from previous careers, hobbies or side gigs can be valuable additions. For example, we had a brand-new team member with a lot of experience in photography, a valuable skill for content marketers; she was able to start teaching her teammates more about taking good photos while still learning other content marketing fundamentals herself.

learning

I love this stock picture because the chalkboard just says “learning.” Photo via
Pixabay.

Since managers can’t be everywhere at once, more experienced employees must take an active role in teaching.
It’s not enough that they be experts (which is why this scale doesn’t go from “Learning” to “Mastering”); they have to be able to impart that expertise to others. Teaching is more than just being available when people have questions, too: senior team members are expected to be proactive about taking the time to show junior team members the ropes.

Prescribed -> creative

The ability to move from executing a set series of tasks to creating creative, heavily client-focused digital marketing campaigns is, in my opinion,
one of the best predictors of long-term SEO success. When someone is just starting out in SEO, it’s appropriate to have a fairly standard set of tasks they’re carrying out. For a lot of those small sites that SEO trainees start on, that set of SEO fundamentals goes a long way. The challenge comes when the basics aren’t enough.

Creative SEO comes from being able to look at a client’s business, not just their website, and tailor a strategy to their specific needs. Creative SEOs are looking for unique solutions to the unique problems that arise from that particular client’s combination of business model, target market, history and revenue goals. Creativity can also be put to work internally, in the form of suggested process improvements and new revenue-driving projects.

General -> T-shaped

The concept of the T-shaped marketer has been around for a few years (if you’re not familiar with the idea, you can read up on it on
Rand’s blog or the Distilled blog). Basically, it means that in addition to deep knowledge whatever area(s) of inbound marketing we specialize in, digital marketers should also work to develop basic knowledge of a broad set of marketing disciplines, in order to understand more about the craft of marketing as a whole.

t-shaped marketer

Source:
The T-Shaped Marketer

A digital marketer who’s just starting out will naturally be focusing more on the broad part of their T, getting their head around the basic concepts and techniques that make up the digital marketing skill set. Eventually most people naturally find a few specialty areas that they’re really passionate about. Encouraging employees to build deep expertise ultimately results in a whole team full of subject matter experts in a whole team’s worth of subjects.

Beginner -> expert

This one is pretty self-explanatory. The important thing to note is that expertise isn’t something that just happens to you after you do something a lot (although that’s definitely part of it).
Honing expertise means actively pursuing new learning opportunities and testing new ideas and tactics, and we look for the pursuit of expertise as part of evaluating someone’s professional growth.

Observing -> leading

Anyone who is working in inbound marketing should be consistently observing the industry—they should be following search engine news, reading blog posts from industry experts, and attending events and webinars to learn more about their craft. It’s a must-do at all levels, and even someone who’s still learning the ropes can be keeping an eye on industry buzz and sharing items of interest with their co-workers.

Not everyone is crazy about the phrase “thought leadership.” When you’re a digital marketing agency, though,
your people are your product—their depth of knowledge and quality of work is a big part of what you’re selling. As your team gains experience and confidence, it’s appropriate to expect them to start participating more in the digital marketing space, both online and in person. This participation could look like: 

  • Pitching and speaking at marketing conferences 
  • Contributing to blogs, whether on your site or in other marketing communities 
  • Organizing local tech meetups 
  • Regularly participating in online events like #seochat

…or a variety of other activities, depending on the individual’s talents and interests. Not only does this kind of thought-leadership activity promote your agency brand, it also helps your employees build their personal brands—and don’t forget, a professional development plan needs to be as much about helping your people grow in their careers as it is about growing the skill sets you need.

Low output -> high output

I love the idea of meticulous, hand-crafted SEO, but let’s be real: life at an agency means getting stuff done. When people are learning to do stuff, it takes them longer to do (which is BY FAR MY LEAST FAVORITE PART OF LEARNING TO DO THINGS, I HATE IT SO MUCH), so expectations of the number of clients/volume of work they can handle should scale appropriately. It’s okay for people to work at their own pace and in their own way, but at some point you need to be able to rely on your team to turn things around quickly, handle urgent requests, and consistently hit deadlines, or you’re going to lose customers.

You may notice that some of these growth areas overlap, and that’s okay—the idea is to create a nuanced approach that captures all the different ways a digital marketer can move toward excellence.

Like with all other aspects of a performance review, it’s important to be as specific as possible when discussing a professional growth plan. If there’s an area a member of your team needs to make more progress in, don’t just say e.g. “You need to be more strategic.” Come up with specific projects and milestones for your marketer to hit so you’re both clear on when they’re growing and what they need to do to get to the next level.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

Announcing the New & Improved Link Intersect Tool

Posted by randfish

Y’all remember how last October, we launched a new section in Open Site Explorer called “Link Opportunities?” While I was proud of that work, there was one section that really disappointed me at the time (and I said as much in my comments on the post).

Well, today, that disappointment is over, because we’re stepping up the Link Intersect tool inside OSE big time:

Literally thousands of sweet, sweet link opportunities are now yours at the click of a button

In the initial launch, Link Intersect used Freshscape (which powers Fresh Web Explorer). Freshscape is great for certain kinds of data – links and mentions that come from newly published pages that are in news sources, blogs, and feeds. But it’s not great for non-news/blogs/feed sources because it’s intentionally avoiding those!

For example, in the screenshot above, I wanted to see all the pages that link to SeriousEats.com and SplendidTable.org but don’t link to SmittenKitchen.com.

That’s 671 more, juicy link opportunities thanks to the hard work of the Moz Big Data and Research Tools teams.

How does the new Link Intersect work?

The tool looks at the top 250,000 links our index has pointing to each of the intersecting targets you enter, and the top 1 mllion links in our index pointing to the excluded URL.

Link Intersect then runs a differential comparison to determine which of the 250K links to each of the intersecting targets are from the same URL or root domain, and removes any of those links that point to the top million links to the excluded URL/root/sub domain.

This means it’s possible for sites and pages with massive quantities of links that we won’t show every intersecting link we know about, but since the sorting is in Page Authority order, you’ll get the highest quality/most important ones at the top.

You can use Link Intersect to see three unique views on the data:

  • Pages that link to subdomains (particularly useful if you’re interested in shared links to sites on hosted subdomains like blogspot, wordpress, etc or to a specific subdomain section of a competitor’s site)
  • Pages that link to root domains (my personal favorite, as I find the results the most comprehensive)
  • Root domains that link to the root domains (great if you’re trying to get a broad sense of domain-level outreach/marketing targets)

Note that it’s possible the root domains will actually expose more links that pages because the domain-level link graph is easier and faster to sort through, so the 250K limit is less of a barrier.

Like most of the reports in Open Site Explorer, Link Intersect comes with a handy CSV Export option:

When it finishes (my most recent one took just under 3 minutes to run and email me), you’ll get a nice email like this one:

Please ignore the grammatical errors. I’m sure our team will fix those up soon 🙂

Why are these such good link/outreach/marketing targets?

Generally speaking, this type of data is invaluable for link outreach because these sites and pages are ones that clearly care about the shared topics or content of the intersecting targets. If you enter two of your primary competitors, you’ll often get news media, blog posts, reference resources, events, trade publications, and more that produce content in your topical niche.

They’re also good targets because they actually link out! This means you can avoid sifting through sites whose policies or practices mean they’re unlikely to ever link to you – if they’ve linked to those other two chaps, why not you, too?!

Basically, you can check the trifecta of link opportunity goodness boxes (which I’ve helpfully illustrated above, because that’s just the kind of SEO dork I am).

Link Intersect is limited only by your own creativity – so long as you can keep finding sites and pages on the web whose links might also be a match for your own site, we can keep digging through trillions of links, finding the intersects, and giving them back to you.

3 examples of Link Intersect in action

Let’s look at some ways we might put this to use in the real world:

#1: I’m trying to figure out who links to my two big competitors in the world of book reviews

First off, remember that Link Intersect works on a root domain or subdomain level, so we wouldn’t want to use something like the NYTimes’ review of books, because we’d be finding all the intersections to NYTimes.com. Instead, we want to pick more topically-focused domains, like these two:

You’ll also note that I’ve used a fake website as my excluded URL – this is a great trick for when you’re simply interested in any sites/pages that link to two domains and don’t need to remove a particular target.

#2: I’ve got a locally-focused website doing plumbing and need a few link sources to help boost my potential to rank in local and organic SERPs

In this instance, I’ll certainly look at pages linking to combinations of the top ranking sites in the local results, e.g. the 15 results for this query:

This is a solid starting point, especially considering how few links local sites often need to perform well. But we can get creative by branching outside of plumbing and exploring related fields like construction:

Focusing on better-linked-to industries and websites will give more results, so we want to try to broaden rather than narrow our categories and look for the most-linked-to sites in given verticals for comparisons.

#3: I’m planning some new content around weather patterns for my air conditioning website and want to know what news and blog sites cover extreme weather content

First, I’m going to start by browsing some search results for content in this field that’s received some serious link activity. By turning on my Mozbar’s SERPs overlay, I can see the sites and pages that have generated loads of links:

Now I can run a few combinations of these through the Link Intersect Tool:

While those domain names make me fear for humanity’s intelligence and future survival, they also expose a great link opportunity tactic I hadn’t previously considered – climate science deniers and the more politically charged universe of climate science overall.


I hope you enjoy the new Link Intersect tool as much as I have been – I think it’s one of the best things we’ve put in Open Site Explorer in the last few months, though what we’re releasing in March might beat even that, so stay tuned!

And, as always, please do give us feedback and feel free to ask questions in the comments below or through the Moz Community Q+A.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

12 Common Reasons Reconsideration Requests Fail

Posted by Modestos

There are several reasons a reconsideration request might fail. But some of the most common mistakes site owners and inexperienced SEOs make when trying to lift a link-related Google penalty are entirely avoidable. 

Here’s a list of the top 12 most common mistakes made when submitting reconsideration requests, and how you can prevent them.

1. Insufficient link data

This is one of the most common reasons why reconsideration requests fail. This mistake is readily evident each time a reconsideration request gets rejected and the example URLs provided by Google are unknown to the webmaster. Relying only on Webmaster Tools data isn’t enough, as Google has repeatedly said. You need to combine data from as many different sources as possible. 

A good starting point is to collate backlink data, at the very least:

  • Google Webmaster Tools (both latest and sample links)
  • Bing Webmaster Tools
  • Majestic SEO (Fresh Index)
  • Ahrefs
  • Open Site Explorer

If you use any toxic link-detection services (e.g., Linkrisk and Link Detox), then you need to take a few precautions to ensure the following:

  • They are 100% transparent about their backlink data sources
  • They have imported all backlink data
  • You can upload your own backlink data (e.g., Webmaster Tools) without any limitations

If you work on large websites that have tons of backlinks, most of these automated services are very likely used to process just a fraction of the links, unless you pay for one of their premium packages. If you have direct access to the above data sources, it’s worthwhile to download all backlink data, then manually upload it into your tool of choice for processing. This is the only way to have full visibility over the backlink data that has to be analyzed and reviewed later. Starting with an incomplete data set at this early (yet crucial) stage could seriously hinder the outcome of your reconsideration request.

2. Missing vital legacy information

The more you know about a site’s history and past activities, the better. You need to find out (a) which pages were targeted in the past as part of link building campaigns, (b) which keywords were the primary focus and (c) the link building tactics that were scaled (or abused) most frequently. Knowing enough about a site’s past activities, before it was penalized, can help you home in on the actual causes of the penalty. Also, collect as much information as possible from the site owners.

3. Misjudgement

Misreading your current situation can lead to wrong decisions. One common mistake is to treat the example URLs provided by Google as gospel and try to identify only links with the same patterns. Google provides a very small number of examples of unnatural links. Often, these examples are the most obvious and straightforward ones. However, you should look beyond these examples to fully address the issues and take the necessary actions against all types of unnatural links. 

Google is very clear on the matter: “Please correct or remove all inorganic links, not limited to the samples provided above.

Another common area of bad judgement is the inability to correctly identify unnatural links. This is a skill that requires years of experience in link auditing, as well as link building. Removing the wrong links won’t lift the penalty, and may also result in further ranking drops and loss of traffic. You must remove the right links.


4. Blind reliance on tools

There are numerous unnatural link-detection tools available on the market, and over the years I’ve had the chance to try out most (if not all) of them. Because (and without any exception) I’ve found them all very ineffective and inaccurate, I do not rely on any such tools for my day-to-day work. In some cases, a lot of the reported “high risk” links were 100% natural links, and in others, numerous toxic links were completely missed. If you have to manually review all the links to discover the unnatural ones, ensuring you don’t accidentally remove any natural ones, it makes no sense to pay for tools. 

If you solely rely on automated tools to identify the unnatural links, you will need a miracle for your reconsideration request to be successful. The only tool you really need is a powerful backlink crawler that can accurately report the current link status of each URL you have collected. You should then manually review all currently active links and decide which ones to remove. 

I could write an entire book on the numerous flaws and bugs I have come across each time I’ve tried some of the most popular link auditing tools. A lot of these issues can be detrimental to the outcome of the reconsideration request. I have seen many reconsiderations request fail because of this. If Google cannot algorithmically identify all unnatural links and must operate entire teams of humans to review the sites (and their links), you shouldn’t trust a $99/month service to identify the unnatural links.

If you have an in-depth understanding of Google’s link schemes, you can build your own process to prioritize which links are more likely to be unnatural, as I described in this post (see sections 7 & 8). In an ideal world, you should manually review every single link pointing to your site. Where this isn’t possible (e.g., when dealing with an enormous numbers of links or resources are unavailable), you should at least focus on the links that have the more “unnatural” signals and manually review them.

5. Not looking beyond direct links

When trying to lift a link-related penalty, you need to look into all the links that may be pointing to your site directly or indirectly. Such checks include reviewing all links pointing to other sites that have been redirected to your site, legacy URLs with external inbound links that have been internally redirected owned, and third-party sites that include cross-domain canonicals to your site. For sites that used to buy and redirect domains in order increase their rankings, the quickest solution is to get rid of the redirects. Both Majestic SEO and Ahrefs report redirects, but some manual digging usually reveals a lot more.

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6. Not looking beyond the first link

All major link intelligence tools, including Majestic SEO, Ahrefs and Open Site Explorer, report only the first link pointing to a given site when crawling a page. This means that, if you overly rely on automated tools to identify links with commercial keywords, the vast majority of them will only take into consideration the first link they discover on a page. If a page on the web links just once to your site, this is not big deal. But if there are multiple links, the tools will miss all but the first one.

For example, if a page has five different links pointing to your site, and the first one includes a branded anchor text, these tools will just report the first link. Most of the link-auditing tools will in turn evaluate the link as “natural” and completely miss the other four links, some of which may contain manipulative anchor text. The more links that get missed this way the more likely your reconsideration request will fail.

7. Going too thin

Many SEOs and webmasters (still) feel uncomfortable with the idea of losing links. They cannot accept the idea of links that once helped their rankings are now being devalued, and must be removed. There is no point trying to save “authoritative”, unnatural links out of fear of losing rankings. If the main objective is to lift the penalty, then all unnatural links need to be removed.

Often, in the first reconsideration request, SEOs and site owners tend to go too thin, and in the subsequent attempts start cutting deeper. If you are already aware of the unnatural links pointing to your site, try to get rid of them from the very beginning. I have seen examples of unnatural links provided by Google on PR 9/DA 98 sites. Metrics do not matter when it comes to lifting a penalty. If a link is manipulative, it has to go.

In any case, Google’s decision won’t be based only on the number of links that have been removed. Most important in the search giant’s eyes are the quality of links still pointing to your site. If the remaining links are largely of low quality, the reconsideration request will almost certainly fail. 

8. Insufficient effort to remove links

Google wants to see a “good faith” effort to get as many links removed as possible. The higher the percentage of unnatural links removed, the better. Some agencies and SEO consultants tend to rely too much on the use of the disavow tool. However, this isn’t a panacea, and should be used as a last resort for removing those links that are impossible to remove—after exhausting all possibilities to physically remove them via the time-consuming (yet necessary) outreach route. 

Google is very clear on this:

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Even if you’re unable to remove all of the links that need to be removed, you must be able to demonstrate that you’ve made several attempts to have them removed, which can have a favorable impact on the outcome of the reconsideration request. Yes, in some cases it might be possible to have a penalty lifted simply by disavowing instead of removing the links, but these cases are rare and this strategy may backfire in the future. When I reached out to ex-googler Fili Wiese’s for some advice on the value of removing the toxic links (instead of just disavowing them), his response was very straightforward:

V3TmCrj.jpg 

9. Ineffective outreach

Simply identifying the unnatural links won’t get the penalty lifted unless a decent percentage of the links have been successfully removed. The more communication channels you try, the more likely it is that you reach the webmaster and get the links removed. Sending the same email hundreds or thousands of times is highly unlikely to result in a decent response rate. Trying to remove a link from a directory is very different from trying to get rid of a link appearing in a press release, so you should take a more targeted approach with a well-crafted, personalized email. Link removal request emails must be honest and to the point, or else they’ll be ignored.

Tracking the emails will also help in figuring out which messages have been read, which webmasters might be worth contacting again, or alert you of the need to try an alternative means of contacting webmasters.

Creativity, too, can play a big part in the link removal process. For example, it might be necessary to use social media to reach the right contact. Again, don’t trust automated emails or contact form harvesters. In some cases, these applications will pull in any email address they find on the crawled page (without any guarantee of who the information belongs to). In others, they will completely miss masked email addresses or those appearing in images. If you really want to see that the links are removed, outreach should be carried out by experienced outreach specialists. Unfortunately, there aren’t any shortcuts to effective outreach.

10. Quality issues and human errors

All sorts of human errors can occur when filing a reconsideration request. The most common errors include submitting files that do not exist, files that do not open, files that contain incomplete data, and files that take too long to load. You need to triple-check that the files you are including in your reconsideration request are read-only, and that anyone with the URL can fully access them. 

Poor grammar and language is also bad practice, as it may be interpreted as “poor effort.” You should definitely get the reconsideration request proofread by a couple of people to be sure it is flawless. A poorly written reconsideration request can significantly hinder your overall efforts.

Quality issues can also occur with the disavow file submission. Disavowing at the URL level isn’t recommended because the link(s) you want to get rid of are often accessible to search engines via several URLs you may be unaware of. Therefore, it is strongly recommended that you disavow at the domain or sub-domain level.

11. Insufficient evidence

How does Google know you have done everything you claim in your reconsideration request? Because you have to prove each claim is valid, you need to document every single action you take, from sent emails and submitted forms, to social media nudges and phone calls. The more information you share with Google in your reconsideration request, the better. This is the exact wording from Google:

“ …we will also need to see good-faith efforts to remove a large portion of inorganic links from the web wherever possible.”

12. Bad communication

How you communicate your link cleanup efforts is as essential as the work you are expected to carry out. Not only do you need to explain the steps you’ve taken to address the issues, but you also need to share supportive information and detailed evidence. The reconsideration request is the only chance you have to communicate to Google which issues you have identified, and what you’ve done to address them. Being honest and transparent is vital for the success of the reconsideration request.

There is absolutely no point using the space in a reconsideration request to argue with Google. Some of the unnatural links examples they share may not always be useful (e.g., URLs that include nofollow links, removed links, or even no links at all). But taking the argumentative approach veritably guarantees your request will be denied.

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Cropped from photo by Keith Allison, licensed under Creative Commons.

Conclusion

Getting a Google penalty lifted requires a good understanding of why you have been penalized, a flawless process and a great deal of hands-on work. Performing link audits for the purpose of lifting a penalty can be very challenging, and should only be carried out by experienced consultants. If you are not 100% sure you can take all the required actions, seek out expert help rather than looking for inexpensive (and ineffective) automated solutions. Otherwise, you will almost certainly end up wasting weeks or months of your precious time, and in the end, see your request denied.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from moz.com