dotmailer’s Adele Boesinger tells all about her amazing charity trip to Kenya

Having left teaching two years ago to join dotmailer as a trainer, I jumped at the chance to go to Kenya when I was asked to support a Charity school out there. Mahali Pa Watoto – which translates to a place for the children – is part of The Seedsowing Network which my family and I have supported for many years. It was started by a family who moved out to Nairobi to start a school. The aim of the Seedsowing Network is to provide destitute children with comfort, protection, a foundation of Christian principles, and a basic education in reading, writing and arithmetic.

I not only visited the school, but I was also able to get involved in teaching lessons, organizing playground games, and helping to serve lunch. It was an amazing, eye-opening experience to get to know the teachers and children.

The children adored school and were so excited to learn, a stark contrast to some of the schools I taught at in England. It was interesting to hear how the charity works so closely with the community to find out the needs of the children and what would and wouldn’t work in their culture. For example, they have spare shoes for the children, but they will only give to a child if there is real, clear need, such as completely broken shoes, otherwise the shoes might go home and be sold and leaving the child to return the next day in their old, worn-down pair.

One afternoon we went on a home visit to see the slums where some of the school children live. Two parents and three children lived in a one room which was a 3’2” corrugated tin shack with no bathroom or kitchen.

I can safely say this broke my heart.

Seeing first-hand the poverty these children and their families live in is something that will haunt me forever. You can watch celebrities on Comic Relief visiting slums and bringing awareness to inhumane living conditions but, when you see it with your own eyes it’s so much worse than how it looks on TV.

After the home visit we all were asking what we could do. We had a feeling inside saying ‘I can’t un-see this. I can’t walk away from this. I can’t let this happen, there must be something I can do’. Our connection from Seedsowing gave us a brilliant chat after about how to cope with what we had seen, how to move forward and different ways we can support. It made me realise even more what a fantastic school and safe place for the children they have managed to create.

They take children from the poorest of the poor and give them an education, life skills, hope and a future. I have so much respect and admiration for what the team out there are doing, I’m already itching to return!

Some of the group we were with supported another project set up by AMREF at a child protection and development centre. They delivered singing and drama workshops to over 50 children. These children also live in slums where the ‘houses’ are one room corrugated tin squares or they live on the streets and have dropped out of school. They were pretty much all on drugs and a high percentage of the boys also were injecting heroin.

We observed some of their work and saw how they built the trust and relationships these vulnerable children. AMREF uses a rights-based Child Protection approach that focuses on strengthening prevention, response and coordination to ensure protection for children from violence, abuse and exploitation. They work with street children for a year in their development centre to try and reintegrate them back into society and the schooling system.

Kenya blog - group shot

After a week of volunteering, we did have some time for some R&R at a safari park. It was an incredible way to end the trip, being totally at one with nature. Seeing animals in their natural habitats and learning from our guide about the park and how it has changed was fascinating.

Kenya blog post safari

Unfortunately, I didn’t manage to fit a monkey in my suitcase. Maybe next time…

The post dotmailer’s Adele Boesinger tells all about her amazing charity trip to Kenya appeared first on The Marketing Automation Blog.

Reblogged 2 months ago from blog.dotmailer.com

The four smartest projects from dotmailer’s Hack Week 2017

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Our biggest hack week ever

Although our Hack Week is now in its fifth year, this was the biggest: 38 hackers, five locations, six days. The aim was to build – in the fastest way possible – something new, something left field, that could benefit marketers (or in some cases, us). Here are the top three (and my personal favourite).


The top three hacks

Third place: Logo subscriber

Our Minsk-based developer Darya Pesina hacked a mobile app that used AR to re-invent how email signups could work. Want to scan a logo to sign up? No problem. Want to see what brands are nearby and sign up to them? Go ahead.

This hack was also joint winner in our CEO Award; I was in the ‘judging room’ and Milan could see how this could legitimately create new ways to incentivize signups, with localized special offers creating new subscribers.


🥈 Second place: Live images

This team set out to see how images in emails could be more dynamic. They ended up with a method of streaming image content continuously, so images could look and behave differently for every recipient.

They showed a countdown timer that was always correct, no matter when the email was opened, along with a stock ticker that always used live information.

But they also showed examples of loading an image of a restaurant that’s nearby, and pictures of the weather local to the recspient.

Hacked by our Head of Development Andy Gretton and Development Manager Sergey Shchegrikovich, this was the second joint winner in the CEO Award.


🥇 First place: AR report viewer

Another AR app, but this time for our users: the hack opened up new possibilities for visualizing campaign statistics.

For example, it used virtual Winstons (lots of them!) to show open and click data; the pack of Winstons would begin forming two groups as a campaign was sent – one that represented openers and one non-openers. Then they would reform to create groups of clickers and non-clickers, and then show device breakdown, and so on.

Worked on by Croydon-based developers Darran Jugdoyal, Joseph Appleyard, Grant Lodge and Robert Turner (with the help of a Google Pixel phone).


My pick for standout hack

Is it a tad narcissistic to pick a hack that prominently featured my head? Probably, but I’m not going to let that stop me.

My pick goes to the team Disappointing Demoer (which was actually just our front-end developer Claire Chambers, based in Liverpool).

The hack saw Claire looking at ways of making email more interactive – and what’s more interactive than a game? The result got the recipient tapping flying heads (in this case, for reasons I don’t fully understand, mine) and avoiding Floyd the dog to increase their score – all without leaving the email. In another example, a quiz was built into the email. Imagine what that could do to your engagement rates.


Interested in being part of Hack Week 2018?

If you fancy a bit of marketing tech hacking in 2018, there may be a place for you in the dotmailer team. We’re looking for all sorts – check out the list and apply instantly online.

The post The four smartest projects from dotmailer’s Hack Week 2017 appeared first on The Marketing Automation Blog.

Reblogged 7 months ago from blog.dotmailer.com

Magento Commerce 2.2.2 is here – and dotmailer’s bundled in!

Magento Commerce 2.2.2 merchants can look forward to Advanced Reporting, Magento Shipping improvements, and a much-anticipated Instant Purchase button. But that’s not all… we’re excited to announce that all Magento Commerce 2.2.2 downloads will now have our marketing automation platform included with the core software.

dotmailer can be found in the Admin panel, under the Marketing tab. If you don’t currently use dotmailer as your marketing automation platform, you can experience the power of the integration with a free 14-day trial. Just head to Stores > Settings > Configuration > DOTMAILER > API Credentials and select the ‘trial’ banner to get started.

What are the benefits of dotmailer for Magento?

dotmailer for Magento enables you to seamlessly create campaigns from inside the Magento interface. The integration offers the full capabilities of dotmailer, plus the added benefits of single sign-on and access to an unparalleled level of data.

The dotmailer integration uses Magento attributes (including custom ones) and connects with other backend systems, like Microsoft Dynamics CRM and Salesforce, to create a more complete view of the customer.

Here are a few of the other features in a nutshell:

  • Synchronization of all historical customer and order data
  • dotmailer ROI tracking within your Magento site
  • Rescue customers’ abandoned carts using triggered campaigns
  • Advanced campaign and contact reporting
  • 24/5 support from Magento experts
  • An Account Manager to help you get the most out of the platform
  • Omnichannel automation, including email and SMS

Why is dotmailer included?

dotmailer was honored to become Magento’s first and only Premier Technology Partner for Marketing Automation back in 2015. We were recognized as offering one of the most feature-rich and robust marketing integrations, verified for quality by developers at Magento.

Since the launch in 2015, hundreds of global brands have chosen to integrate their Magento platform with dotmailer, including the likes of Paul Smith and Lulla Bellz. You can check out our customer success area to read case studies on other brands who’ve made the connection.

How can I find out more?

There are lots of resources to get you up to speed on the news. If you’d like to discover how dotmailer for Magento can transform your business, visit our magento.dotmailer.com mini site. For full details on Magento’s latest release, visit their Magento Commerce 2.2.2 blog post or sign up for the Magento webinar on January 18, 2018.

The post Magento Commerce 2.2.2 is here – and dotmailer’s bundled in! appeared first on The Marketing Automation Blog.

Reblogged 8 months ago from blog.dotmailer.com

dotmailer’s CEO wins well-deserved recognition

The dotmailer team were thrilled to hear that our Chief Executive Officer, Milan Patel, was awarded Chief Financial Officer of the year at the 2017 British Accountancy Awards (BAA).

The BAA celebrates excellence in accountancy and finance management and are the industry’s most prestigious accolades. The annual event pinpoints professional development and highlights individuals who’ve demonstrated excellence in their field.

2017’s ceremony welcomed over 750 guests from some of the top financial enterprises in the UK and globally, including KPMG, Ensors, Unilever and Grant Thornton.

Milan’s dedication to his responsibilities as dotmailer’s CFO are truly commendable. His appointment as permanent CEO in July 2016 followed six months in a dual role as both CFO and interim CEO. With over 9 years experience in accounting and finance at a senior level, he has been the driving force behind the company’s recent advancements in SaaS innovation and excellence, and its exciting global expansion. Milan reflected on this period of transformation:

“I am absolutely thrilled to have won the CFO award. A year ago I proposed changes to our business that would aid globalization and increase the addressable market, and I’m delighted that this strategy has paid dividends. I’m confident about the company’s future; it’s onward and upwards from here!”

All at dotmailer and in the wider dotDigital Group wish Milan warm congratulations.

Its been a successful, dynamic year for the dotDigital group. Take a look at the business’ final results.

The post dotmailer’s CEO wins well-deserved recognition appeared first on The Marketing Automation Blog.

Reblogged 10 months ago from blog.dotmailer.com

dotmailer’s Global Head of Support enjoys success at this year’s Contact Centre Awards

Incredible people power, a rapid response to queries, and dedication on a one-to-one level – these are the elements of customer support that we believe empowers marketers – and it’s what makes us the ESP trusted by brands like Barbour, Fred Perry, Screwfix and VIZIO. So it’s no surprise to us that dotmailer’s Global Head of Support, Darren Hockley, was recently awarded the Special Judges Award at the 2017 London & South East Contact Center Awards.

The team enjoyed an exciting evening of celebrations at The Marriott in Heathrow having entered into two impressive categories: Support Team of the Year and Digital Customer Service Team of the Year. We caught up with Darren back at the office to find out more:

Congratulations on your brilliant achievement, Darren.

Thanks a lot. I’m still in a bit of shock, really – it was quite unexpected. We’d entered into two categories and were unsuccessful this time around. But to be recognized by the judges for an individual award for outstanding performance was really special.

Absolutely – what a fantastic prize! What does the award mean for you?

To be perfectly honest, this is everyone’s award. I was showcasing the work we’ve achieved as a team, and I feel very proud of how far we’ve come in a year. To see us up alongside huge household names like UK Power Networks and Choice Hotels is testament to the incredible support the team provides for dotmailer customers and the impact that made on this year’s judges. So that feels pretty special.

For anyone who might be in the dark about dotmailer Support, can you provide a flavor of some of your team’s day-to-day activities?

The dotmailer Support team are the first line of call for anything platform related. We operate across all of our global office locations, and provide one-on-one support to our 5,000+ customers across 70,000+ accounts. A lot of what we do is technical enablement; we play a crucial role in on-boarding new users so they get the best out of their best-of-breed ESP. Plus, with so many of our customers taking advantage of dotmailer’s ecommerce integration functionality, we’re there to help people get started without a hitch.

Cool! What would you say your best achievements have been in this past year?

We set ourselves some challenging goals this year, which I’m proud to say we’ve smashed. We wanted to improve our Livechat functionality, first and foremost; with email volumes on the rise, it’s crucial that all of our customers can get in contact with Support quickly and easily. We implemented new, super-fast Livechat tech with an impressive look and feel for users. 98.9% of all chats were answered and the enhanced speed means that customers can expect to be answered in less than 2 minutes 27 seconds. As a result, we’ve seen a 21% decrease in customers having to email for support, and those using Livechat to get instant answers has increased by 230%. It’s been such a success that we’re considering expanding the technology and service to other teams across dotmailer.

Those are some stonking numbers, Darren. You must have a great team behind you.

Absolutely. Another key area we concentrated on was in providing the Support team with training and development opportunities. We think this focus was one of the key reasons we were finalists in the Contact Center Awards this year. Seven of our team members have received promotions this year. As the Global Head of Support, I take great pride in this; it’s fantastic to see highly-trained, committed and successful Support members receiving internal promotions for outstanding performance.

 

We’re not surprised! So what’s next for the Support team?

More of the same! We’re hoping to build on the successes of this year, and I hope the award I received on Monday can inspire the entire team to view their work as invaluable to the success of the company as a whole. Not all readers will know that we’re based in East Croydon in dotmailer’s first ever office; we’ve just entered the Croydon Business Excellence Awards 2017 so we’re looking forward to that. Outside of the glittering awards scene, we’ll be maintaining our passionate customer-focused mindset and will continue to ensure that every customer has the best possible experience when using the dotmailer platform.

Check out this testimonial from Customer Direct Marketing Manager at Forest Holidays, Sheri Riddlesworth:

“The results and support we have had for this project has been amazing, Firmin has gone above and beyond to onboard us and make it work with our website. His guidance, testing and knowledge was really appreciated and wouldn’t have been a success without him”.

dotmailer’s Support team are on hand 24 hours a day, Monday to Friday. If you need to get in touch, you can head to the Support Hub, where you’ll find the Livechat and a whole host of other useful information.

The post dotmailer’s Global Head of Support enjoys success at this year’s Contact Centre Awards appeared first on The Email Marketing Blog.

Reblogged 1 year ago from blog.dotmailer.com

Darryl, the man behind dotmailer’s Custom Technical Solutions team

Why did you decide to come to dotmailer?

I first got to know dotmailer when the company was just a bunch of young enthusiastic web developers called Ellipsis Media back in 1999. I was introduced by one of my suppliers and we decided to bring them on board to build a recruitment website for one of our clients. That client was Amnesty International and the job role was Secretary General. Not bad for a Croydon company whose biggest client before that was Scobles the plumber’s merchants. So, I was probably dotmailer’s first ever corporate client! After that, I used dotmailer at each company I worked for and then one day they approached a colleague and me and asked us if we wanted to work for them. That was 2013.  We grabbed the opportunity with both hands and haven’t looked back since.

Tell us a bit about your role

I’m the Global Head of Technical Solutions which actually gives me responsibility for 2 teams. First, Custom Technical Solutions (CTS), who build bespoke applications and tools for customers that allow them to integrate more closely with dotmailer and make life easier. Second, Technical Pre-sales, which spans our 3 territories (EMEA, US and APAC) and works with prospective and existing clients to figure out the best solution and fit within dotmailer.

What accomplishments are you most proud of from your dotmailer time so far?

I would say so far it has to be helping to turn the CTS team from just 2 people into a group of 7 highly skilled and dedicated men and women who have become an intrinsic and valued part of the dotmailer organization. Also I really enjoy being part of the Senior Technical Management team. Here we have the ability to influence the direction and structure of the platform on a daily basis.

Meet Darryl Clark – the cheese and peanut butter sandwich lover

Can you speak a bit about your background and that of your team? What experience and expertise is required to join this team?

My background is quite diverse from a stint in the Army, through design college, web development, business analysis to heading up my current teams. I would say the most valuable skill that I have is being highly analytical. I love nothing more than listening to a client’s requirements and digging deep to work out how we can answer these if not exceed them.

As a team, we love nothing more than brainstorming our ideas. Every member has a valid input and we listen. Everyone has the opportunity to influence what we do and our motto is “there is no such thing as a stupid question.”

To work in my teams you have to be analytical but open minded to the fact that other people may have a better answer than you. Embrace other people’s input and use it to give our clients the best possible solution. We are hugely detail conscious, but have to be acutely aware that we need to tailor what we say to our audience so being able to talk to anyone at any level is hugely valuable.

How much of the dotmailer platform is easily customizable and when does it cross over into something that requires your team’s expertise? How much time is spent on these custom solutions one-time or ongoing?

I’ll let you in on a little secret here. We don’t actually do anything that our customers can’t do with dotmailer given the right knowledge and resources. This is because we build all of our solutions using the dotmailer public API. The API has hundreds of methods in both SOAP and REST versions, which allows you to do a huge amount with the dotmailer platform. We do have a vast amount of experience and knowledge in the team so we may well be able to build a solution quicker than our customers. We are more than happy to help them and their development teams build a solution using us on a consultancy basis to lessen the steepness of the learning curve.

Our aim when building a solution for a customer is that it runs silently in the background and does what it should without any fuss.

What are your plans for the Custom Tech Solutions team going forward?

The great thing about Custom Technical Solutions is you never know what is around the corner as our customers have very diverse needs. What we are concentrating on at the moment is refining our processes to ensure that they are as streamlined as possible and allow us to give as much information to the customer as we can. We are also always looking at the technology and coding approaches that we use to make sure that we build the most innovative and robust solutions.

We are also looking at our external marketing and sharing our knowledge through blogs so keep an eye on the website for our insights.

What are the most common questions that you get when speaking to a prospective customer?

Most questions seem to revolve around reassurance such as “Have you done this before?”, “How safe is my data?”, “What about security?”, “Can you talk to my developers?”, “Do I need to do anything?”.  In most instances, we are the ones asking the questions as we need to find out information as soon as possible so that we can analyse it to ensure that we have the right detail to provide the right solution.

Can you tell us about the dotmailer differentiators you highlight when speaking to prospective customers that seem to really resonate?

We talk a lot about working with best of breed so for example a customer can use our Channel Extensions in automation programs to fire out an SMS to a contact using their existing provider. We don’t force customers down one route, we like to let them decide for themselves.

Also, I really like to emphasize the fact that there is always more than one way to do something within the dotmailer platform. This means we can usually find a way to do something that works for a client within the platform. If not, then we call in CTS to work out if there is a way that we can build something that will — whether this is automating uploads for a small client or mass sending from thousands of child accounts for an enterprise level one.

What do you see as the future of marketing automation technology?  Will one size ever fit all? Or more customization going forward?

The 64 million dollar question. One size will never fit all. Companies and their systems are too organic for that. There isn’t one car that suits every driver or one racquet that suits every sport. Working with a top drawer partner network and building our system to be as open as possible from an integration perspective means that our customers can make dotmailer mold to their business and not the other way round…and adding to that the fact that we are building lots of features in the platform that will blow your socks off.

Tell us a bit about yourself – favorite sports team, favorite food, guilty pleasure, favorite band, favorite vacation spot?

I’m a dyed in the wool Gooner (aka Arsenal Football Club fan) thanks to my Grandfather leading me down the right path as a child. If you are still reading this after that bombshell, then food-wise I pretty much like everything apart from coriander which as far as I’m concerned is the Devils own spawn. I don’t really have a favorite band, but am partial to a bit of Level 42 and Kings of Leon and you will also find me listening to 90s drum and bass and proper old school hip hop. My favorite holiday destination is any decent villa that I can relax in and spend time with my family and I went to Paris recently and loved that. Guilty pleasure – well that probably has to be confessing to liking Coldplay or the fact that my favorite sandwich is peanut butter, cheese and salad cream. Go on try it, you’ll love it.

Want to meet more of the dotmailer team? Say hi to Darren Hockley, Global Head of Support, and Dan Morris, EVP for North America.

Reblogged 1 year ago from blog.dotmailer.com

Meet Dan Morris, Executive Vice President, North America

  1. Why did you decide to come to dotmailer?

The top three reasons were People, Product and Opportunity. I met the people who make up our business and heard their stories from the past 18 years, learned about the platform and market leading status they had built in the UK, and saw that I could add value with my U.S. high growth business experience. I’ve been working with marketers, entrepreneurs and business owners for years across a series of different roles, and saw that I could apply what I’d learned from that and the start-up space to dotmailer’s U.S. operation. dotmailer has had clients in the U.S. for 12 years and we’re positioned to grow the user base of our powerful and easy-to-use platform significantly. I knew I could make a difference here, and what closed the deal for me was the people.  Every single person I’ve met is deeply committed to the business, to the success of our customers and to making our solution simple and efficient.  We’re a great group of passionate people and I’m proud to have joined the dotfamily.

Dan Morris, dotmailer’s EVP for North America in the new NYC office

      1. Tell us a bit about your new role

dotmailer has been in business and in this space for more than 18 years. We were a web agency, then a Systems Integrator, and we got into the email business that way, ultimately building the dotmailer platform thousands of people use daily. This means we know this space better than anyone and we have the perfect solutions to align closely with our customers and the solutions flexible enough to grow with them.  My role is to take all that experience and the platform and grow our U.S. presence. My early focus has been on identifying the right team to execute our growth plans. We want to be the market leader in the U.S. in the next three years – just like we’ve done in the UK –  so getting the right people in the right spots was critical.  We quickly assessed the skills of the U.S. team and made changes that were necessary in order to provide the right focus on customer success. Next, we set out to completely rebuild dotmailer’s commercial approach in the U.S.  We simplified our offers to three bundles, so that pricing and what’s included in those bundles is transparent to our customers.  We’ve heard great things about this already from clients and partners. We’re also increasing our resources on customer success and support.  We’re intensely focused on ease of on-boarding, ease of use and speed of use.  We consistently hear how easy and smooth a process it is to use dotmailer’s tools.  That’s key for us – when you buy a dotmailer solution, we want to onboard you quickly and make sure you have all of your questions answered right away so that you can move right into using it.  Customers are raving about this, so we know it’s working well.

  1. What early accomplishments are you most proud of from your dotmailer time so far?

I’ve been at dotmailer for eight months now and I’m really proud of all we’ve accomplished together.  We spent a lot of time assessing where we needed to restructure and where we needed to invest.  We made the changes we needed, invested in our partner program, localized tech support, customer on-boarding and added customer success team members.  We have the right people in the right roles and it’s making a difference.  We have a commercial approach that is clear with the complete transparency that we wanted to provide our customers.  We’ve got a more customer-focused approach and we’re on-boarding customers quickly so they’re up and running faster.  We have happier customers than ever before and that’s the key to everything we do.

  1. You’ve moved the U.S. team to a new office. Can you tell us why and a bit about the new space?

I thought it was very important to create a NY office space that was tied to branding and other offices around the world, and also had its own NY energy and culture for our team here – to foster collaboration and to have some fun.  It was also important for us that we had a flexible space where we could welcome customers, partners and resellers, and also hold classes and dotUniversity training sessions. I’m really grateful to the team who worked on the space because it really reflects our team and what we care about.   At any given time, you’ll see a training session happening, the team collaborating, a customer dropping in to ask a few questions or a partner dropping in to work from here.  We love our new, NYC space.

We had a spectacular reception this week to celebrate the opening of this office with customers, partners and the dotmailer leadership team in attendance. Please take a look at the photos from our event on Facebook.

Guests and the team at dotmailer's new NYC office warming party

Guests and the team at dotmailer’s new NYC office warming party

  1. What did you learn from your days in the start-up space that you’re applying at dotmailer?

The start-up space is a great place to learn. You have to know where every dollar is going and coming from, so every choice you make needs to be backed up with a business case for that investment.  You try lots of different things to see if they’ll work and you’re ready to turn those tactics up or down quickly based on an assessment of the results. You also learn things don’t have to stay the way they are, and can change if you make them change. You always listen and learn – to customers, partners, industry veterans, advisors, etc. to better understand what’s working and not working.  dotmailer has been in business for 18 years now, and so there are so many great contributors across the business who know how things have worked and yet are always keen to keep improving.  I am constantly in listening and learning mode so that I can understand all of the unique perspectives our team brings and what we need to act on.

  1. What are your plans for the U.S. and the sales function there?

On our path to being the market leader in the U.S., I’m focused on three things going forward: 1 – I want our customers to be truly happy.  It’s already a big focus in the dotmailer organization – and we’re working hard to understand their challenges and goals so we can take product and service to the next level. 2 – Creating an even more robust program around partners, resellers and further building out our channel partners to continuously improve sales and customer service programs. We recently launched a certification program to ensure partners have all the training and resources they need to support our mutual customers.  3 – We have an aggressive growth plan for the U.S. and I’m very focused on making sure our team is well trained, and that we remain thoughtful and measured as we take the steps to grow.  We want to always keep an eye on what we’re known for – tools that are powerful and simple to use – and make sure everything else we offer remains accessible and valuable as we execute our growth plans.

  1. What are the most common questions that you get when speaking to a prospective customer?

The questions we usually get are around price, service level and flexibility.  How much does dotmailer cost?  How well are you going to look after my business?  How will you integrate into my existing stack and then my plans for future growth? We now have three transparent bundle options with specifics around what’s included published right on our website.  We have introduced a customer success team that’s focused only on taking great care of our customers and we’re hearing stories every day that tells me this is working.  And we have all of the tools to support our customers as they grow and to also integrate into their existing stacks – often integrating so well that you can use dotmailer from within Magento, Salesforce or Dynamics, for example.

  1. Can you tell us about the dotmailer differentiators you highlight when speaking to prospective customers that seem to really resonate?

In addition to the ones above – ease of use, speed of use and the ability to scale with you. With dotmailer’s tiered program, you can start with a lighter level of functionality and grow into more advanced functionality as you need it. The platform itself is so easy to use that most marketers are able to build campaigns in minutes that would have taken hours on other platforms. Our customer success team is also with you all the way if ever you want or need help.  We’ve built a very powerful platform and we have a fantastic team to help you with personalized service as an extended part of your team and we’re ready to grow with you.

  1. How much time is your team on the road vs. in the office? Any road warrior tips to share?

I’ve spent a lot of time on the road, one year I attended 22 tradeshows! Top tip when flying is to be willing to give up your seat for families or groups once you’re at the airport gate, as you’ll often be rewarded with a better seat for helping the airline make the family or group happy. Win win! Since joining dotmailer, I’m focused on being in office and present for the team and customers as much as possible. I can usually be found in our new, NYC office where I spend a lot of time with our team, in customer meetings, in trainings and other hosted events, sales conversations or marketing meetings. I’m here to help the team, clients and partners to succeed, and will always do my best to say yes! Once our prospective customers see how quickly and efficiently they can execute tasks with dotmailer solutions vs. their existing solutions, it’s a no-brainer for them.  I love seeing and hearing their reactions.

  1. Tell us a bit about yourself – favorite sports team, favorite food, guilty pleasure, favorite band, favorite vacation spot?

I’m originally from Yorkshire in England, and grew up just outside York. I moved to the U.S. about seven years ago to join a very fast growing startup, we took it from 5 to well over 300 people which was a fantastic experience. I moved to NYC almost two years ago, and I love exploring this great city.  There’s so much to see and do.  Outside of dotmailer, my passion is cars, and I also enjoy skeet shooting, almost all types of music, and I love to travel – my goal is to get to India, Thailand, Australia and Japan in the near future.

Want to find out more about the dotfamily? Check out our recent post about Darren Hockley, Global Head of Support.

Reblogged 1 year ago from blog.dotmailer.com

dotmailer becomes EU-U.S. Privacy Shield certified

On 12 August we were accepted for the U.S. Department of Commerce’s voluntary privacy certification program. The news is a great milestone for dotmailer, because it recognizes the years of work we’ve put into protecting our customers’ data and privacy. For instance, just look at our comprehensive trust center and involvement in both the International Association of Privacy Professionals (IAPP) and Email Sender & Provider Coalition (ESPC).

To become certified our Chief Privacy Officer, James Koons, made the application to the U.S. Department of Commerce, who audited dotmailer’s privacy statement. (Interesting fact: James actually completed the application process while on vacation climbing Mt. Rainer in Washington state!)

By self-certifying and agreeing to the Privacy Shield Principles, it means that our commitment is enforceable under the Federal Trade Commission (FTC).

What does it mean for you (our customers)?

As we continue to expand globally, this certification is one more important privacy precedent. The aim of the EU-U.S. Privacy Shield, which was recently finalized, provides businesses with stronger protection for the exchange of transatlantic data. If you haven’t seen it already, you might be interested in reading about the recent email privacy war between Microsoft and the U.S. government.

As a certified company, it means we must provide you with adequate privacy protection – a requirement for the transfer of personal data outside of the European Union under the EU Data Protection Directive. Each year, we must self-certify to the U.S. Department of Commerce’s International Trade Administration (ITA), to ensure we adhere to the Privacy Shield Principles.

What does our Chief Privacy Officer think?

James Koons, who has 20 years’ experience in the information systems and security industry, explained why he’s pleased about the news: “I am delighted that dotmailer has been recognized as a good steward of data through the Privacy Shield Certification.

“As a company that has a culture of privacy and security as its core, I believe the certification simply highlights the great work we have already been doing.”

What happened to the Safe Harbour agreement?

The EU-U.S. Privacy Shield replaces the former Safe Harbour agreement for transatlantic data transfers.

Want to know more about what the Privacy Shield means?

You can check out the official Privacy Shield website here, which gives a more detailed overview of the program and requirements for participating organizations.

Reblogged 1 year ago from blog.dotmailer.com