What You Need to Know About Duplicate GMB Listings [Excerpt from the Expert’s Guide to Local SEO]

Posted by JoyHawkins

Recently, I’ve had a lot of people ask me how to deal with duplicate listings in Google My Business now that MapMaker is dead. Having written detailed instructions outlining different scenarios for the advanced local SEO training manual I started selling over at LocalU, I thought it’d be great to give Moz readers a sample of 5 pages from the manual outlining some best practices.


What you need to know about duplicate GMB listings

Before you start, you need to find out if the listing is verified. If the listing has an “own this business” or “claim this business” option, it is not currently verified. If missing that label, it means it is verified — there is nothing you can do until you get ownership or have it unverified (if you’re the one who owns it in GMB). This should be your first step before you proceed with anything below.

Storefronts

  • Do the addresses on the two listings match? If the unverified duplicate has the same address as the verified listing, you should contact Google My Business support and ask them to merge the two listings.
  • If the addresses do not match, find out if the business used to be at that address at some point in time.
    • If the business has never existed there:
      • Pull up the listing on Maps
      • Press “Suggest an edit”
      • Switch the toggle beside “Place is permanently closed” to Yes
      • Select “Never existed” as the reason and press submit. *Note: If there are reviews on the listing, you should get them transferred before doing this.

  • If the duplicate lists an address that is an old address (they were there at some point but have moved), you will want to have the duplicate marked as moved.

Service area businesses

  • Is the duplicate listing verified? If it is, you will first have to get it unverified or gain access to it. Once you’ve done that, contact Google My Business and ask them to merge the two listings.
  • If the duplicate is not verified, you can have it removed from Maps since service area businesses are not permitted on Google Maps. Google My Business allows them, but any unverified listing would follow Google Maps rules, not Google My Business. To remove it:
    • Pull up the listing on Maps
    • Press “Suggest an edit”
    • Switch the toggle beside “Place is permanently closed” to Yes
    • Select “Private” as the reason and press submit. *Note: If there are reviews on the listing, you should get them transferred before doing this.

Practitioner listings

Public-facing professionals (doctors, lawyers, dentists, realtors, etc.) are allowed their own listings separate from the office they work for, unless they’re the only public-facing professional at that office. In that case, they are considered a solo practitioner and there should only be one listing, formatted as “Business Name: Professional Name.”

Solo practitioner with two listings

This is probably one of the easiest scenarios to fix because solo practitioners are only supposed to have one listing. If you have a scenario where there’s a listing for both the practice and the practitioner, you can ask Google My Business to merge the two and it will combine the ranking strength of both. It will also give you one listing with more reviews (if each individual listing had reviews on it). The only scenario where I don’t advise combining the two is if your two listings both rank together and are monopolizing two of the three spots in the 3-pack. This is extremely rare.

Multi-practitioner listings

If the business has multiple practitioners, you are not able to get these listings removed or merged provided the practitioner still works there. While I don’t generally suggest creating listings for practitioners, they often exist already, leaving people to wonder what to do with them to keep them from competing with the listing for the practice.

A good strategy is to work on having multiple listings rank if you have practitioners that specialize in different things. Let’s say you have a chiropractor who also has a massage therapist at his office. The massage therapist’s listing could link to a page on the site that ranks highly for “massage therapy” and the chiropractor could link to the page that ranks highest organically for chiropractic terms. This is a great way to make the pages more visible instead of competing.

Another example would be a law firm. You could have the main listing for the law firm optimized for things like “law firm,” then have one lawyer who specializes in personal injury law and another lawyer who specializes in criminal law. This would allow you to take advantage of the organic ranking for several different keywords.

Keep in mind that if your goal is to have three of your listings all rank for the exact same keyword on Google, thus monopolizing the entire 3-pack, this is an unrealistic strategy. Google has filters that keep the same website from appearing too many times in the results and unless you’re in a really niche industry or market, it’s almost impossible to accomplish this.

Practitioners who no longer work there

It’s common to find listings for practitioners who no longer work for your business but did at some point. If you run across a listing for a former practitioner, you’ll want to contact Google My Business and ask them to mark the listing as moved to your practice listing. It’s extremely important that you get them to move it to your office listing, not the business the practitioner now works for (if they have been employed elsewhere). Here is a good case study that shows you why.

If the practitioner listing is verified, things can get tricky since Google My Business won’t be able to move it until it’s unverified. If the listing is verified by the practitioner and they refuse to give you access or remove it, the second-best thing would be to get them to update the listing to have their current employer’s information on it. This isn’t ideal and should be a last resort.

Listings for employees (not public-facing)

If you find a listing for a non-public-facing employee, it shouldn’t exist on Maps. For example: an office manager of a law firm, a paralegal, a hygienist, or a nurse. You can get the listing removed:

  • Pull up the listing on Maps
  • Press “Suggest an edit”
  • Switch the toggle beside “Place is permanently closed..” to Yes
  • Select “Never existed” as the reason and press submit.

Listings for deceased practitioners

This is always a terrible scenario to have to deal with, but I’ve run into lots of cases where people don’t know how to get rid of listings for deceased practitioners. The solution is similar to what you would do for someone who has left the practice, except you want to add an additional step. Since the listings are often verified and people usually don’t have access to the deceased person’s Google account, you want to make sure you tell Google My Business support that the person is deceased and include a link to their obituary online so the support worker can confirm you’re telling the truth. I strongly recommend using either Facebook or Twitter to do this, since you can easily include the link (it’s much harder to do on a phone call).

Creating practitioner listings

If you’re creating a practitioner listing from scratch, you might run into issues if you’re trying to do it from the Google My Business dashboard and you already have a verified listing for the practice. The error you would get is shown below.

There are two ways around this:

  1. Create the listing via Google Maps. Do this by searching the address and then clicking “Add a missing place.” Do not include the firm/practice name in the title of the listing or your edit most likely won’t go through, since it will be too similar to the listing that already exists for the practice. Once you get an email from Google Maps stating the listing has been successfully added, you will be able to claim it via GMB.
  2. Contact GMB support and ask them for help.

We hope you enjoyed this excerpt from the Expert’s Guide to Local SEO! The full 160+-page guide is available for purchase and download via LocalU below.

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Reblogged 2 years ago from tracking.feedpress.it

Duplicate Listings and the Case of the Nomadic New Mexican Restaurant

Posted by MiriamEllis

Albuquerque’s locals and tourists agree, you can’t find a more authentic breakfast in town than at Perea’s New Mexican Restaurant. Yelp reviewers exclaim, Best green chile ever!!”, “Soft, chewy, thick-style homemade flour tortillas soak up all the extra green chili,” “My go-to for great huevos rancheros,” and “Carne was awesome! Tender, flavorful, HOT!” The descriptions alone are enough to make one salivate, but the Yelp reviews for this gem of an eatery also tell another story — one so heavily spiced with the potential of duplicate listings that it may take the appetite of any hard-working local SEO away:

“Thru all of the location changes, this is a true family restaurant with home cooking.”

“This restaurant for whatever reason, changes locations every couple years or so.”

“They seem to wander from different locations”

“As other reviews have already mentioned, Perea’s changes locations periodically (which is puzzling/inconvenient — the only reason they don’t get 5 stars)”

“They switch locations every few years and the customers follow this place wherever it goes.”

Reading those, the local SEO sets aside sweet dreams of sopapillas because he very much doubts the accuracy of that last review comment. Are all customers really following this restaurant from place to place, or are visitors (with money to spend) being misdirected to false locations via outdated, inconsistent, and duplicate listings?

The local SEO can’t stand the suspense, so he fires up Moz Check Listing

He types in the most recent name/zip code combo he can find, and up comes:

nm1.jpg

A total of 2 different names, 3 different phone numbers, and 4 different addresses! In 5 seconds, the local SEO has realized that business listings around the web are likely misdirecting diners left and right, undoubtedly depriving the restaurant of revenue as locals fail to keep up with the inconvenient moves or travelers simply never find the right place at all. Sadly, two of those phone numbers return an out-of-service message, further lessening the chances that patrons will get to enjoy this establishment’s celebrated food. Where is all this bad data coming from?

The local SEO clicks on just the first entry to start gaining clues, and from there, he clicks on the duplicates tab for a detailed, clickable list of duplicates that Check Listing surfaces for that particular location:

nm2.jpg

From this simple Duplicates interface, you can immediately see that 1 Google My Business listing, 1 Foursquare listing, 3 Facebook Places, 1 Neustar Localeze listing, and 1 YP listing bear further investigation. Clicking the icons takes you right to the sources. You’ve got your clues now, and only need to solve your case. Interested?

The paid version of Moz Local supports your additions of multiple variants of the names, addresses, and phone numbers of clients to help surface further duplicates. Finally, your Moz Local dashboard also enables you to request closure of duplicates on our Direct Network partners. What a relief!

Chances are, most of your clients don’t move locations every couple of years (at least, we hope not!), but should an incoming client alert you to a move they’ve made in the past decade or so, it’s likely that a footprint of their old location still exists on the web. Even if they haven’t moved, they may have changed phone numbers or rebranded, and instead of editing their existing listings to reflect these core data changes, they may have ended up with duplicate listings that are then auto-replicating themselves throughout the ecosystem.

Google and local SEOs share a common emotion about duplicate listings: both feel uneasy about inconsistent data they can’t trust, knowing the potential to misdirect and frustrate human users. Feeling unsettled about duplicates for an incoming client today?

Get your appetite back for powerful local SEO with our free Check Listing tool!

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How to solve duplicate content local SEO issues for multi-location businesses

It can be difficult for businesses with multiple locations to craft unique, rich content for each individual location page, but columnist Joy Hawkins has some advice for how to do just that.

The post How to solve duplicate content local SEO issues for multi-location businesses appeared first on…

Please visit Search Engine Land for the full article.

Reblogged 3 years ago from feeds.searchengineland.com

Definitive Guide To Duplicate Research For Local SEO

Wondering how to identify and clean up your duplicate map listings? Columnist Joy Hawkins has you covered.

The post Definitive Guide To Duplicate Research For Local SEO appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.

Reblogged 3 years ago from feeds.searchengineland.com

Why Effective, Modern SEO Requires Technical, Creative, and Strategic Thinking – Whiteboard Friday

Posted by randfish

There’s no doubt that quite a bit has changed about SEO, and that the field is far more integrated with other aspects of online marketing than it once was. In today’s Whiteboard Friday, Rand pushes back against the idea that effective modern SEO doesn’t require any technical expertise, outlining a fantastic list of technical elements that today’s SEOs need to know about in order to be truly effective.

For reference, here’s a still of this week’s whiteboard. Click on it to open a high resolution image in a new tab!

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week I’m going to do something unusual. I don’t usually point out these inconsistencies or sort of take issue with other folks’ content on the web, because I generally find that that’s not all that valuable and useful. But I’m going to make an exception here.

There is an article by Jayson DeMers, who I think might actually be here in Seattle — maybe he and I can hang out at some point — called “Why Modern SEO Requires Almost No Technical Expertise.” It was an article that got a shocking amount of traction and attention. On Facebook, it has thousands of shares. On LinkedIn, it did really well. On Twitter, it got a bunch of attention.

Some folks in the SEO world have already pointed out some issues around this. But because of the increasing popularity of this article, and because I think there’s, like, this hopefulness from worlds outside of kind of the hardcore SEO world that are looking to this piece and going, “Look, this is great. We don’t have to be technical. We don’t have to worry about technical things in order to do SEO.”

Look, I completely get the appeal of that. I did want to point out some of the reasons why this is not so accurate. At the same time, I don’t want to rain on Jayson, because I think that it’s very possible he’s writing an article for Entrepreneur, maybe he has sort of a commitment to them. Maybe he had no idea that this article was going to spark so much attention and investment. He does make some good points. I think it’s just really the title and then some of the messages inside there that I take strong issue with, and so I wanted to bring those up.

First off, some of the good points he did bring up.

One, he wisely says, “You don’t need to know how to code or to write and read algorithms in order to do SEO.” I totally agree with that. If today you’re looking at SEO and you’re thinking, “Well, am I going to get more into this subject? Am I going to try investing in SEO? But I don’t even know HTML and CSS yet.”

Those are good skills to have, and they will help you in SEO, but you don’t need them. Jayson’s totally right. You don’t have to have them, and you can learn and pick up some of these things, and do searches, watch some Whiteboard Fridays, check out some guides, and pick up a lot of that stuff later on as you need it in your career. SEO doesn’t have that hard requirement.

And secondly, he makes an intelligent point that we’ve made many times here at Moz, which is that, broadly speaking, a better user experience is well correlated with better rankings.

You make a great website that delivers great user experience, that provides the answers to searchers’ questions and gives them extraordinarily good content, way better than what’s out there already in the search results, generally speaking you’re going to see happy searchers, and that’s going to lead to higher rankings.

But not entirely. There are a lot of other elements that go in here. So I’ll bring up some frustrating points around the piece as well.

First off, there’s no acknowledgment — and I find this a little disturbing — that the ability to read and write code, or even HTML and CSS, which I think are the basic place to start, is helpful or can take your SEO efforts to the next level. I think both of those things are true.

So being able to look at a web page, view source on it, or pull up Firebug in Firefox or something and diagnose what’s going on and then go, “Oh, that’s why Google is not able to see this content. That’s why we’re not ranking for this keyword or term, or why even when I enter this exact sentence in quotes into Google, which is on our page, this is why it’s not bringing it up. It’s because it’s loading it after the page from a remote file that Google can’t access.” These are technical things, and being able to see how that code is built, how it’s structured, and what’s going on there, very, very helpful.

Some coding knowledge also can take your SEO efforts even further. I mean, so many times, SEOs are stymied by the conversations that we have with our programmers and our developers and the technical staff on our teams. When we can have those conversations intelligently, because at least we understand the principles of how an if-then statement works, or what software engineering best practices are being used, or they can upload something into a GitHub repository, and we can take a look at it there, that kind of stuff is really helpful.

Secondly, I don’t like that the article overly reduces all of this information that we have about what we’ve learned about Google. So he mentions two sources. One is things that Google tells us, and others are SEO experiments. I think both of those are true. Although I’d add that there’s sort of a sixth sense of knowledge that we gain over time from looking at many, many search results and kind of having this feel for why things rank, and what might be wrong with a site, and getting really good at that using tools and data as well. There are people who can look at Open Site Explorer and then go, “Aha, I bet this is going to happen.” They can look, and 90% of the time they’re right.

So he boils this down to, one, write quality content, and two, reduce your bounce rate. Neither of those things are wrong. You should write quality content, although I’d argue there are lots of other forms of quality content that aren’t necessarily written — video, images and graphics, podcasts, lots of other stuff.

And secondly, that just doing those two things is not always enough. So you can see, like many, many folks look and go, “I have quality content. It has a low bounce rate. How come I don’t rank better?” Well, your competitors, they’re also going to have quality content with a low bounce rate. That’s not a very high bar.

Also, frustratingly, this really gets in my craw. I don’t think “write quality content” means anything. You tell me. When you hear that, to me that is a totally non-actionable, non-useful phrase that’s a piece of advice that is so generic as to be discardable. So I really wish that there was more substance behind that.

The article also makes, in my opinion, the totally inaccurate claim that modern SEO really is reduced to “the happier your users are when they visit your site, the higher you’re going to rank.”

Wow. Okay. Again, I think broadly these things are correlated. User happiness and rank is broadly correlated, but it’s not a one to one. This is not like a, “Oh, well, that’s a 1.0 correlation.”

I would guess that the correlation is probably closer to like the page authority range. I bet it’s like 0.35 or something correlation. If you were to actually measure this broadly across the web and say like, “Hey, were you happier with result one, two, three, four, or five,” the ordering would not be perfect at all. It probably wouldn’t even be close.

There’s a ton of reasons why sometimes someone who ranks on Page 2 or Page 3 or doesn’t rank at all for a query is doing a better piece of content than the person who does rank well or ranks on Page 1, Position 1.

Then the article suggests five and sort of a half steps to successful modern SEO, which I think is a really incomplete list. So Jayson gives us;

  • Good on-site experience
  • Writing good content
  • Getting others to acknowledge you as an authority
  • Rising in social popularity
  • Earning local relevance
  • Dealing with modern CMS systems (which he notes most modern CMS systems are SEO-friendly)

The thing is there’s nothing actually wrong with any of these. They’re all, generally speaking, correct, either directly or indirectly related to SEO. The one about local relevance, I have some issue with, because he doesn’t note that there’s a separate algorithm for sort of how local SEO is done and how Google ranks local sites in maps and in their local search results. Also not noted is that rising in social popularity won’t necessarily directly help your SEO, although it can have indirect and positive benefits.

I feel like this list is super incomplete. Okay, I brainstormed just off the top of my head in the 10 minutes before we filmed this video a list. The list was so long that, as you can see, I filled up the whole whiteboard and then didn’t have any more room. I’m not going to bother to erase and go try and be absolutely complete.

But there’s a huge, huge number of things that are important, critically important for technical SEO. If you don’t know how to do these things, you are sunk in many cases. You can’t be an effective SEO analyst, or consultant, or in-house team member, because you simply can’t diagnose the potential problems, rectify those potential problems, identify strategies that your competitors are using, be able to diagnose a traffic gain or loss. You have to have these skills in order to do that.

I’ll run through these quickly, but really the idea is just that this list is so huge and so long that I think it’s very, very, very wrong to say technical SEO is behind us. I almost feel like the opposite is true.

We have to be able to understand things like;

  • Content rendering and indexability
  • Crawl structure, internal links, JavaScript, Ajax. If something’s post-loading after the page and Google’s not able to index it, or there are links that are accessible via JavaScript or Ajax, maybe Google can’t necessarily see those or isn’t crawling them as effectively, or is crawling them, but isn’t assigning them as much link weight as they might be assigning other stuff, and you’ve made it tough to link to them externally, and so they can’t crawl it.
  • Disabling crawling and/or indexing of thin or incomplete or non-search-targeted content. We have a bunch of search results pages. Should we use rel=prev/next? Should we robots.txt those out? Should we disallow from crawling with meta robots? Should we rel=canonical them to other pages? Should we exclude them via the protocols inside Google Webmaster Tools, which is now Google Search Console?
  • Managing redirects, domain migrations, content updates. A new piece of content comes out, replacing an old piece of content, what do we do with that old piece of content? What’s the best practice? It varies by different things. We have a whole Whiteboard Friday about the different things that you could do with that. What about a big redirect or a domain migration? You buy another company and you’re redirecting their site to your site. You have to understand things about subdomain structures versus subfolders, which, again, we’ve done another Whiteboard Friday about that.
  • Proper error codes, downtime procedures, and not found pages. If your 404 pages turn out to all be 200 pages, well, now you’ve made a big error there, and Google could be crawling tons of 404 pages that they think are real pages, because you’ve made it a status code 200, or you’ve used a 404 code when you should have used a 410, which is a permanently removed, to be able to get it completely out of the indexes, as opposed to having Google revisit it and keep it in the index.

Downtime procedures. So there’s specifically a… I can’t even remember. It’s a 5xx code that you can use. Maybe it was a 503 or something that you can use that’s like, “Revisit later. We’re having some downtime right now.” Google urges you to use that specific code rather than using a 404, which tells them, “This page is now an error.”

Disney had that problem a while ago, if you guys remember, where they 404ed all their pages during an hour of downtime, and then their homepage, when you searched for Disney World, was, like, “Not found.” Oh, jeez, Disney World, not so good.

  • International and multi-language targeting issues. I won’t go into that. But you have to know the protocols there. Duplicate content, syndication, scrapers. How do we handle all that? Somebody else wants to take our content, put it on their site, what should we do? Someone’s scraping our content. What can we do? We have duplicate content on our own site. What should we do?
  • Diagnosing traffic drops via analytics and metrics. Being able to look at a rankings report, being able to look at analytics connecting those up and trying to see: Why did we go up or down? Did we have less pages being indexed, more pages being indexed, more pages getting traffic less, more keywords less?
  • Understanding advanced search parameters. Today, just today, I was checking out the related parameter in Google, which is fascinating for most sites. Well, for Moz, weirdly, related:oursite.com shows nothing. But for virtually every other sit, well, most other sites on the web, it does show some really interesting data, and you can see how Google is connecting up, essentially, intentions and topics from different sites and pages, which can be fascinating, could expose opportunities for links, could expose understanding of how they view your site versus your competition or who they think your competition is.

Then there are tons of parameters, like in URL and in anchor, and da, da, da, da. In anchor doesn’t work anymore, never mind about that one.

I have to go faster, because we’re just going to run out of these. Like, come on. Interpreting and leveraging data in Google Search Console. If you don’t know how to use that, Google could be telling you, you have all sorts of errors, and you don’t know what they are.

  • Leveraging topic modeling and extraction. Using all these cool tools that are coming out for better keyword research and better on-page targeting. I talked about a couple of those at MozCon, like MonkeyLearn. There’s the new Moz Context API, which will be coming out soon, around that. There’s the Alchemy API, which a lot of folks really like and use.
  • Identifying and extracting opportunities based on site crawls. You run a Screaming Frog crawl on your site and you’re going, “Oh, here’s all these problems and issues.” If you don’t have these technical skills, you can’t diagnose that. You can’t figure out what’s wrong. You can’t figure out what needs fixing, what needs addressing.
  • Using rich snippet format to stand out in the SERPs. This is just getting a better click-through rate, which can seriously help your site and obviously your traffic.
  • Applying Google-supported protocols like rel=canonical, meta description, rel=prev/next, hreflang, robots.txt, meta robots, x robots, NOODP, XML sitemaps, rel=nofollow. The list goes on and on and on. If you’re not technical, you don’t know what those are, you think you just need to write good content and lower your bounce rate, it’s not going to work.
  • Using APIs from services like AdWords or MozScape, or hrefs from Majestic, or SEM refs from SearchScape or Alchemy API. Those APIs can have powerful things that they can do for your site. There are some powerful problems they could help you solve if you know how to use them. It’s actually not that hard to write something, even inside a Google Doc or Excel, to pull from an API and get some data in there. There’s a bunch of good tutorials out there. Richard Baxter has one, Annie Cushing has one, I think Distilled has some. So really cool stuff there.
  • Diagnosing page load speed issues, which goes right to what Jayson was talking about. You need that fast-loading page. Well, if you don’t have any technical skills, you can’t figure out why your page might not be loading quickly.
  • Diagnosing mobile friendliness issues
  • Advising app developers on the new protocols around App deep linking, so that you can get the content from your mobile apps into the web search results on mobile devices. Awesome. Super powerful. Potentially crazy powerful, as mobile search is becoming bigger than desktop.

Okay, I’m going to take a deep breath and relax. I don’t know Jayson’s intention, and in fact, if he were in this room, he’d be like, “No, I totally agree with all those things. I wrote the article in a rush. I had no idea it was going to be big. I was just trying to make the broader points around you don’t have to be a coder in order to do SEO.” That’s completely fine.

So I’m not going to try and rain criticism down on him. But I think if you’re reading that article, or you’re seeing it in your feed, or your clients are, or your boss is, or other folks are in your world, maybe you can point them to this Whiteboard Friday and let them know, no, that’s not quite right. There’s a ton of technical SEO that is required in 2015 and will be for years to come, I think, that SEOs have to have in order to be effective at their jobs.

All right, everyone. Look forward to some great comments, and we’ll see you again next time for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Reblogged 4 years ago from tracking.feedpress.it

Distance from Perfect

Posted by wrttnwrd

In spite of all the advice, the strategic discussions and the conference talks, we Internet marketers are still algorithmic thinkers. That’s obvious when you think of SEO.

Even when we talk about content, we’re algorithmic thinkers. Ask yourself: How many times has a client asked you, “How much content do we need?” How often do you still hear “How unique does this page need to be?”

That’s 100% algorithmic thinking: Produce a certain amount of content, move up a certain number of spaces.

But you and I know it’s complete bullshit.

I’m not suggesting you ignore the algorithm. You should definitely chase it. Understanding a little bit about what goes on in Google’s pointy little head helps. But it’s not enough.

A tale of SEO woe that makes you go “whoa”

I have this friend.

He ranked #10 for “flibbergibbet.” He wanted to rank #1.

He compared his site to the #1 site and realized the #1 site had five hundred blog posts.

“That site has five hundred blog posts,” he said, “I must have more.”

So he hired a few writers and cranked out five thousand blogs posts that melted Microsoft Word’s grammar check. He didn’t move up in the rankings. I’m shocked.

“That guy’s spamming,” he decided, “I’ll just report him to Google and hope for the best.”

What happened? Why didn’t adding five thousand blog posts work?

It’s pretty obvious: My, uh, friend added nothing but crap content to a site that was already outranked. Bulk is no longer a ranking tactic. Google’s very aware of that tactic. Lots of smart engineers have put time into updates like Panda to compensate.

He started like this:

And ended up like this:
more posts, no rankings

Alright, yeah, I was Mr. Flood The Site With Content, way back in 2003. Don’t judge me, whippersnappers.

Reality’s never that obvious. You’re scratching and clawing to move up two spots, you’ve got an overtasked IT team pushing back on changes, and you’ve got a boss who needs to know the implications of every recommendation.

Why fix duplication if rel=canonical can address it? Fixing duplication will take more time and cost more money. It’s easier to paste in one line of code. You and I know it’s better to fix the duplication. But it’s a hard sell.

Why deal with 302 versus 404 response codes and home page redirection? The basic user experience remains the same. Again, we just know that a server should return one home page without any redirects and that it should send a ‘not found’ 404 response if a page is missing. If it’s going to take 3 developer hours to reconfigure the server, though, how do we justify it? There’s no flashing sign reading “Your site has a problem!”

Why change this thing and not that thing?

At the same time, our boss/client sees that the site above theirs has five hundred blog posts and thousands of links from sites selling correspondence MBAs. So they want five thousand blog posts and cheap links as quickly as possible.

Cue crazy music.

SEO lacks clarity

SEO is, in some ways, for the insane. It’s an absurd collection of technical tweaks, content thinking, link building and other little tactics that may or may not work. A novice gets exposed to one piece of crappy information after another, with an occasional bit of useful stuff mixed in. They create sites that repel search engines and piss off users. They get more awful advice. The cycle repeats. Every time it does, best practices get more muddled.

SEO lacks clarity. We can’t easily weigh the value of one change or tactic over another. But we can look at our changes and tactics in context. When we examine the potential of several changes or tactics before we flip the switch, we get a closer balance between algorithm-thinking and actual strategy.

Distance from perfect brings clarity to tactics and strategy

At some point you have to turn that knowledge into practice. You have to take action based on recommendations, your knowledge of SEO, and business considerations.

That’s hard when we can’t even agree on subdomains vs. subfolders.

I know subfolders work better. Sorry, couldn’t resist. Let the flaming comments commence.

To get clarity, take a deep breath and ask yourself:

“All other things being equal, will this change, tactic, or strategy move my site closer to perfect than my competitors?”

Breaking it down:

“Change, tactic, or strategy”

A change takes an existing component or policy and makes it something else. Replatforming is a massive change. Adding a new page is a smaller one. Adding ALT attributes to your images is another example. Changing the way your shopping cart works is yet another.

A tactic is a specific, executable practice. In SEO, that might be fixing broken links, optimizing ALT attributes, optimizing title tags or producing a specific piece of content.

A strategy is a broader decision that’ll cause change or drive tactics. A long-term content policy is the easiest example. Shifting away from asynchronous content and moving to server-generated content is another example.

“Perfect”

No one knows exactly what Google considers “perfect,” and “perfect” can’t really exist, but you can bet a perfect web page/site would have all of the following:

  1. Completely visible content that’s perfectly relevant to the audience and query
  2. A flawless user experience
  3. Instant load time
  4. Zero duplicate content
  5. Every page easily indexed and classified
  6. No mistakes, broken links, redirects or anything else generally yucky
  7. Zero reported problems or suggestions in each search engines’ webmaster tools, sorry, “Search Consoles”
  8. Complete authority through immaculate, organically-generated links

These 8 categories (and any of the other bazillion that probably exist) give you a way to break down “perfect” and help you focus on what’s really going to move you forward. These different areas may involve different facets of your organization.

Your IT team can work on load time and creating an error-free front- and back-end. Link building requires the time and effort of content and outreach teams.

Tactics for relevant, visible content and current best practices in UX are going to be more involved, requiring research and real study of your audience.

What you need and what resources you have are going to impact which tactics are most realistic for you.

But there’s a basic rule: If a website would make Googlebot swoon and present zero obstacles to users, it’s close to perfect.

“All other things being equal”

Assume every competing website is optimized exactly as well as yours.

Now ask: Will this [tactic, change or strategy] move you closer to perfect?

That’s the “all other things being equal” rule. And it’s an incredibly powerful rubric for evaluating potential changes before you act. Pretend you’re in a tie with your competitors. Will this one thing be the tiebreaker? Will it put you ahead? Or will it cause you to fall behind?

“Closer to perfect than my competitors”

Perfect is great, but unattainable. What you really need is to be just a little perfect-er.

Chasing perfect can be dangerous. Perfect is the enemy of the good (I love that quote. Hated Voltaire. But I love that quote). If you wait for the opportunity/resources to reach perfection, you’ll never do anything. And the only way to reduce distance from perfect is to execute.

Instead of aiming for pure perfection, aim for more perfect than your competitors. Beat them feature-by-feature, tactic-by-tactic. Implement strategy that supports long-term superiority.

Don’t slack off. But set priorities and measure your effort. If fixing server response codes will take one hour and fixing duplication will take ten, fix the response codes first. Both move you closer to perfect. Fixing response codes may not move the needle as much, but it’s a lot easier to do. Then move on to fixing duplicates.

Do the 60% that gets you a 90% improvement. Then move on to the next thing and do it again. When you’re done, get to work on that last 40%. Repeat as necessary.

Take advantage of quick wins. That gives you more time to focus on your bigger solutions.

Sites that are “fine” are pretty far from perfect

Google has lots of tweaks, tools and workarounds to help us mitigate sub-optimal sites:

  • Rel=canonical lets us guide Google past duplicate content rather than fix it
  • HTML snapshots let us reveal content that’s delivered using asynchronous content and JavaScript frameworks
  • We can use rel=next and prev to guide search bots through outrageously long pagination tunnels
  • And we can use rel=nofollow to hide spammy links and banners

Easy, right? All of these solutions may reduce distance from perfect (the search engines don’t guarantee it). But they don’t reduce it as much as fixing the problems.
Just fine does not equal fixed

The next time you set up rel=canonical, ask yourself:

“All other things being equal, will using rel=canonical to make up for duplication move my site closer to perfect than my competitors?”

Answer: Not if they’re using rel=canonical, too. You’re both using imperfect solutions that force search engines to crawl every page of your site, duplicates included. If you want to pass them on your way to perfect, you need to fix the duplicate content.

When you use Angular.js to deliver regular content pages, ask yourself:

“All other things being equal, will using HTML snapshots instead of actual, visible content move my site closer to perfect than my competitors?”

Answer: No. Just no. Not in your wildest, code-addled dreams. If I’m Google, which site will I prefer? The one that renders for me the same way it renders for users? Or the one that has to deliver two separate versions of every page?

When you spill banner ads all over your site, ask yourself…

You get the idea. Nofollow is better than follow, but banner pollution is still pretty dang far from perfect.

Mitigating SEO issues with search engine-specific tools is “fine.” But it’s far, far from perfect. If search engines are forced to choose, they’ll favor the site that just works.

Not just SEO

By the way, distance from perfect absolutely applies to other channels.

I’m focusing on SEO, but think of other Internet marketing disciplines. I hear stuff like “How fast should my site be?” (Faster than it is right now.) Or “I’ve heard you shouldn’t have any content below the fold.” (Maybe in 2001.) Or “I need background video on my home page!” (Why? Do you have a reason?) Or, my favorite: “What’s a good bounce rate?” (Zero is pretty awesome.)

And Internet marketing venues are working to measure distance from perfect. Pay-per-click marketing has the quality score: A codified financial reward applied for seeking distance from perfect in as many elements as possible of your advertising program.

Social media venues are aggressively building their own forms of graphing, scoring and ranking systems designed to separate the good from the bad.

Really, all marketing includes some measure of distance from perfect. But no channel is more influenced by it than SEO. Instead of arguing one rule at a time, ask yourself and your boss or client: Will this move us closer to perfect?

Hell, you might even please a customer or two.

One last note for all of the SEOs in the crowd. Before you start pointing out edge cases, consider this: We spend our days combing Google for embarrassing rankings issues. Every now and then, we find one, point, and start yelling “SEE! SEE!!!! THE GOOGLES MADE MISTAKES!!!!” Google’s got lots of issues. Screwing up the rankings isn’t one of them.

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Reblogged 4 years ago from tracking.feedpress.it

Moz Local Officially Launches in the UK

Posted by David-Mihm

To all Moz Local fans in the UK, I’m excited to announce that your wait is over. As the sun rises “across the pond” this morning, Moz Local is officially live in the United Kingdom!

A bit of background

As many of you know, we released the US version of Moz Local in March 2014. After 12 months of terrific growth in the US, and a boatload of technical improvements and feature releases–especially for Enterprise customers–we released the Check Listing feature for a limited set of partner search engines and directories in the UK in April of this year.

Over 20,000 of you have checked your listings (or your clients’ listings) in the last 3-1/2 months. Those lookups have helped us refine and improve the background technology immensely (more on that below). We’ve been just as eager to release the fully-featured product as you’ve been to use it, and the technical pieces have finally fallen into place for us to do so.

How does it work?

The concept is the same as the US version of Moz Local: show you how accurately and completely your business is listed on the most important local search platforms and directories, and optimize and perfect as many of those business listings as we can on your behalf.

For customers specifically looking for you, accurate business listings are obviously important. For customers who might not know about you yet, they’re also among the most important factors for ranking in local searches on Google. Basically, the more times Google sees your name, address, phone, and website listed the same way on quality local websites, the more trust they have in your business, and the higher you’re likely to rank.

Moz Local is designed to help on both these fronts.

To use the product, you simply need to type a name and postcode at moz.com/local. We’ll then show you a list of the closest matching listings we found. We prioritize verified listing information that we find on Google or Facebook, and selecting one of those verified listings means we’ll be able to distribute it on your behalf.

Clicking on a result brings you to a full details report for that listing. We’ll show you how accurate and complete your listings are now, and where they could be after using our product.

Clicking the tabs beneath the Listing Score graphic will show you some of the incompletions and inconsistencies that publishing your listing with Moz Local will address.

For customers with hundreds or thousands of locations, bulk upload is also available using a modified version of your data from Google My Business–feel free to e-mail enterpriselocal@moz.com for more details.

Where do we distribute your data?

We’ve prioritized the most important commercial sites in the UK local search ecosystem, and made them the centerpieces of Moz Local. We’ll update your data directly on globally-important players Factual and Foursquare, and the UK-specific players CentralIndex, Thomson Local, and the Scoot network–which includes key directories like TouchLocal, The Independent, The Sun, The Mirror, The Daily Scotsman, and Wales Online.

We’ll be adding two more major destinations shortly, and for those of you who sign up before that time, your listings will be automatically distributed to the additional destinations when the integrations are complete.

How much does it cost?

The cost per listing is £84/year, which includes distribution to the sites mentioned above with unlimited updates throughout the year, monitoring of your progress over time, geographically- focused reporting, and the ability to find and close duplicate listings right from your Moz Local dashboard–all the great upgrades that my colleague Noam Chitayat blogged about here.

What’s next?

Well, as I mentioned just a couple paragraphs ago, we’ve got two additional destinations to which we’ll be sending your data in very short order. Once those integrations are complete, we’ll be just a few weeks away from releasing our biggest set of features since we launched. I look forward to sharing more about these features at BrightonSEO at the end of the summer!

For those of you around the world in Canada, Australia, and other countries, we know there’s plenty of demand for Moz Local overseas, and we’re working as quickly as we can to build additional relationships abroad. And to our friends in the UK, please let us know how we can continue to make the product even better!

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 4 years ago from tracking.feedpress.it

Controlling Search Engine Crawlers for Better Indexation and Rankings – Whiteboard Friday

Posted by randfish

When should you disallow search engines in your robots.txt file, and when should you use meta robots tags in a page header? What about nofollowing links? In today’s Whiteboard Friday, Rand covers these tools and their appropriate use in four situations that SEOs commonly find themselves facing.

For reference, here’s a still of this week’s whiteboard. Click on it to open a high resolution image in a new tab!

Video transcription

Howdy Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to talk about controlling search engine crawlers, blocking bots, sending bots where we want, restricting them from where we don’t want them to go. We’re going to talk a little bit about crawl budget and what you should and shouldn’t have indexed.

As a start, what I want to do is discuss the ways in which we can control robots. Those include the three primary ones: robots.txt, meta robots, and—well, the nofollow tag is a little bit less about controlling bots.

There are a few others that we’re going to discuss as well, including Webmaster Tools (Search Console) and URL status codes. But let’s dive into those first few first.

Robots.txt lives at yoursite.com/robots.txt, it tells crawlers what they should and shouldn’t access, it doesn’t always get respected by Google and Bing. So a lot of folks when you say, “hey, disallow this,” and then you suddenly see those URLs popping up and you’re wondering what’s going on, look—Google and Bing oftentimes think that they just know better. They think that maybe you’ve made a mistake, they think “hey, there’s a lot of links pointing to this content, there’s a lot of people who are visiting and caring about this content, maybe you didn’t intend for us to block it.” The more specific you get about an individual URL, the better they usually are about respecting it. The less specific, meaning the more you use wildcards or say “everything behind this entire big directory,” the worse they are about necessarily believing you.

Meta robots—a little different—that lives in the headers of individual pages, so you can only control a single page with a meta robots tag. That tells the engines whether or not they should keep a page in the index, and whether they should follow the links on that page, and it’s usually a lot more respected, because it’s at an individual-page level; Google and Bing tend to believe you about the meta robots tag.

And then the nofollow tag, that lives on an individual link on a page. It doesn’t tell engines where to crawl or not to crawl. All it’s saying is whether you editorially vouch for a page that is being linked to, and whether you want to pass the PageRank and link equity metrics to that page.

Interesting point about meta robots and robots.txt working together (or not working together so well)—many, many folks in the SEO world do this and then get frustrated.

What if, for example, we take a page like “blogtest.html” on our domain and we say “all user agents, you are not allowed to crawl blogtest.html. Okay—that’s a good way to keep that page away from being crawled, but just because something is not crawled doesn’t necessarily mean it won’t be in the search results.

So then we have our SEO folks go, “you know what, let’s make doubly sure that doesn’t show up in search results; we’ll put in the meta robots tag:”

<meta name="robots" content="noindex, follow">

So, “noindex, follow” tells the search engine crawler they can follow the links on the page, but they shouldn’t index this particular one.

Then, you go and run a search for “blog test” in this case, and everybody on the team’s like “What the heck!? WTF? Why am I seeing this page show up in search results?”

The answer is, you told the engines that they couldn’t crawl the page, so they didn’t. But they are still putting it in the results. They’re actually probably not going to include a meta description; they might have something like “we can’t include a meta description because of this site’s robots.txt file.” The reason it’s showing up is because they can’t see the noindex; all they see is the disallow.

So, if you want something truly removed, unable to be seen in search results, you can’t just disallow a crawler. You have to say meta “noindex” and you have to let them crawl it.

So this creates some complications. Robots.txt can be great if we’re trying to save crawl bandwidth, but it isn’t necessarily ideal for preventing a page from being shown in the search results. I would not recommend, by the way, that you do what we think Twitter recently tried to do, where they tried to canonicalize www and non-www by saying “Google, don’t crawl the www version of twitter.com.” What you should be doing is rel canonical-ing or using a 301.

Meta robots—that can allow crawling and link-following while disallowing indexation, which is great, but it requires crawl budget and you can still conserve indexing.

The nofollow tag, generally speaking, is not particularly useful for controlling bots or conserving indexation.

Webmaster Tools (now Google Search Console) has some special things that allow you to restrict access or remove a result from the search results. For example, if you have 404’d something or if you’ve told them not to crawl something but it’s still showing up in there, you can manually say “don’t do that.” There are a few other crawl protocol things that you can do.

And then URL status codes—these are a valid way to do things, but they’re going to obviously change what’s going on on your pages, too.

If you’re not having a lot of luck using a 404 to remove something, you can use a 410 to permanently remove something from the index. Just be aware that once you use a 410, it can take a long time if you want to get that page re-crawled or re-indexed, and you want to tell the search engines “it’s back!” 410 is permanent removal.

301—permanent redirect, we’ve talked about those here—and 302, temporary redirect.

Now let’s jump into a few specific use cases of “what kinds of content should and shouldn’t I allow engines to crawl and index” in this next version…

[Rand moves at superhuman speed to erase the board and draw part two of this Whiteboard Friday. Seriously, we showed Roger how fast it was, and even he was impressed.]

Four crawling/indexing problems to solve

So we’ve got these four big problems that I want to talk about as they relate to crawling and indexing.

1. Content that isn’t ready yet

The first one here is around, “If I have content of quality I’m still trying to improve—it’s not yet ready for primetime, it’s not ready for Google, maybe I have a bunch of products and I only have the descriptions from the manufacturer and I need people to be able to access them, so I’m rewriting the content and creating unique value on those pages… they’re just not ready yet—what should I do with those?”

My options around crawling and indexing? If I have a large quantity of those—maybe thousands, tens of thousands, hundreds of thousands—I would probably go the robots.txt route. I’d disallow those pages from being crawled, and then eventually as I get (folder by folder) those sets of URLs ready, I can then allow crawling and maybe even submit them to Google via an XML sitemap.

If I’m talking about a small quantity—a few dozen, a few hundred pages—well, I’d probably just use the meta robots noindex, and then I’d pull that noindex off of those pages as they are made ready for Google’s consumption. And then again, I would probably use the XML sitemap and start submitting those once they’re ready.

2. Dealing with duplicate or thin content

What about, “Should I noindex, nofollow, or potentially disallow crawling on largely duplicate URLs or thin content?” I’ve got an example. Let’s say I’m an ecommerce shop, I’m selling this nice Star Wars t-shirt which I think is kind of hilarious, so I’ve got starwarsshirt.html, and it links out to a larger version of an image, and that’s an individual HTML page. It links out to different colors, which change the URL of the page, so I have a gray, blue, and black version. Well, these four pages are really all part of this same one, so I wouldn’t recommend disallowing crawling on these, and I wouldn’t recommend noindexing them. What I would do there is a rel canonical.

Remember, rel canonical is one of those things that can be precluded by disallowing. So, if I were to disallow these from being crawled, Google couldn’t see the rel canonical back, so if someone linked to the blue version instead of the default version, now I potentially don’t get link credit for that. So what I really want to do is use the rel canonical, allow the indexing, and allow it to be crawled. If you really feel like it, you could also put a meta “noindex, follow” on these pages, but I don’t really think that’s necessary, and again that might interfere with the rel canonical.

3. Passing link equity without appearing in search results

Number three: “If I want to pass link equity (or at least crawling) through a set of pages without those pages actually appearing in search results—so maybe I have navigational stuff, ways that humans are going to navigate through my pages, but I don’t need those appearing in search results—what should I use then?”

What I would say here is, you can use the meta robots to say “don’t index the page, but do follow the links that are on that page.” That’s a pretty nice, handy use case for that.

Do NOT, however, disallow those in robots.txt—many, many folks make this mistake. What happens if you disallow crawling on those, Google can’t see the noindex. They don’t know that they can follow it. Granted, as we talked about before, sometimes Google doesn’t obey the robots.txt, but you can’t rely on that behavior. Trust that the disallow in robots.txt will prevent them from crawling. So I would say, the meta robots “noindex, follow” is the way to do this.

4. Search results-type pages

Finally, fourth, “What should I do with search results-type pages?” Google has said many times that they don’t like your search results from your own internal engine appearing in their search results, and so this can be a tricky use case.

Sometimes a search result page—a page that lists many types of results that might come from a database of types of content that you’ve got on your site—could actually be a very good result for a searcher who is looking for a wide variety of content, or who wants to see what you have on offer. Yelp does this: When you say, “I’m looking for restaurants in Seattle, WA,” they’ll give you what is essentially a list of search results, and Google does want those to appear because that page provides a great result. But you should be doing what Yelp does there, and make the most common or popular individual sets of those search results into category-style pages. A page that provides real, unique value, that’s not just a list of search results, that is more of a landing page than a search results page.

However, that being said, if you’ve got a long tail of these, or if you’d say “hey, our internal search engine, that’s really for internal visitors only—it’s not useful to have those pages show up in search results, and we don’t think we need to make the effort to make those into category landing pages.” Then you can use the disallow in robots.txt to prevent those.

Just be cautious here, because I have sometimes seen an over-swinging of the pendulum toward blocking all types of search results, and sometimes that can actually hurt your SEO and your traffic. Sometimes those pages can be really useful to people. So check your analytics, and make sure those aren’t valuable pages that should be served up and turned into landing pages. If you’re sure, then go ahead and disallow all your search results-style pages. You’ll see a lot of sites doing this in their robots.txt file.

That being said, I hope you have some great questions about crawling and indexing, controlling robots, blocking robots, allowing robots, and I’ll try and tackle those in the comments below.

We’ll look forward to seeing you again next week for another edition of Whiteboard Friday. Take care!

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Reblogged 4 years ago from tracking.feedpress.it