E-Commerce KPI Study: There’s (Finally) a Benchmark for That

Posted by ProfAlfonso

Being a digital marketer, I spend my day knee-deep in data. The time I don’t spend analysing it, I spend explaining its significance to a client or junior colleague or arguing its significance with a client or senior colleague.

But after many debates over the importance of bounce rate, time on site, mobile conversion rate and the colour grey for buttons (our designer partook in that last one), we’re never much closer to an agreement on significance.

Our industry is swimming in data (thanks Google Analytics), but at times we’re drowning in it.

Numbers without context mean nothing. Data in the hands of even the savviest marketer is useless without a context to evaluate its performance against competitors or the industry at large.

Which is why we need benchmarks.
Through benchmarking, marketers can contextualise data to identify under-performing elements and amplify what is over-performing. They can focus on the KPIs that are important, and recognise whether they are achievable.

Benchmarks also give context to those who aren’t familiar with data. One pain point that digital marketers face globally is communicating their performance upwards. There are very few ‘digital natives’ sitting in company boardrooms these days but plenty of executives who know their numbers inside out.

Industry benchmark data arms us with perspective and framework when we need to communicate upwards. It ensures we get pats on the back when deserved and additional budget released when required.

Google Analytics Benchmarking Reports

Google, you might argue, have already solved these problems.

The upgrade and roll-out of Google Analytics Benchmarking Reports has been met with plenty of excitement for these reasons. With its large data set and nifty options to chop up the data by geography and website size, for a minute it certainly seemed like the benchmarking of our dreams. And while we recognise its usefulness to benchmark against real-time data (comparing a surge of traffic from a particular location for example, or seasonal demands), it still left us short of the hard data insights we were looking for.

We wanted reliable KPI data that went beyond user behaviour. We wanted average conversion rates and average transaction values as well as ‘softer’ engagement metrics such as bounce rate and time on site.

Most importantly, we wanted to know which engagement metrics actually correlated with the conversion rate, so we could narrow our field of analysis and efforts in pursuit of a healthier bottom line.

Which is why we went out and got our own and generated this e-commerce KPI report.

Data and methodology

We analysed the 56 million visits and approximately $252 million (€214 million) in revenue that flowed through 30 participating websites between August 1, 2013 and July 30, 2014. The websites were in the retail and travel sectors and included both online-only and those with a physical store as well as an e-commerce site.

We averaged stats on a per-website basis, so that websites with high levels of traffic didn’t skew the stats. We had more retail participants than travel participants so the average e-commerce figures are not the midpoint between travel and retail but the average figure across all study participants. Revenue is attributed on a last-click basis.

Results

Here is a highlight of some of our most relevant and interesting findings. For all the data and results, download the full report on
WolfgangDigital.com.

Average KPIs: Bounce rate, time on site, and conversion rate

First, we calculated some averages across engagement KPIs and commercial KPIs. If you are an e-commerce website in the travel or retail business, you can use these numbers to evaluate how your website is performing when set against a broad swath of your industry peers.

Well, remember the conversion measured here is a sale. If your conversion rate is lower than the study average don’t fire your CMO straight away; check if your average transaction value (ATV) is higher. If they balance each other out you are all good – if they don’t, it’s time to start digging deeper. Does the 1.4% conversion rate give you a smug tingly feeling or a stab of panic?

We often break down conversion rate into two parts: website-to-basket and basket-to-checkout. Industry norms tell us expect about 5% CR on website-to-basket and 30% on basket-to-checkout. Check which one of these conversion rates is most out of kilter on your site, then focus your attention there. This exercise will often give greater visibility on where the hole in your bucket is, Dear Liza.

Another factor in this analysis is that online-only retailers tend to enjoy higher conversion rates as the consumer
must transact via the website. If you have an offline presence, a lower conversion rate comes with the physical territory as your site visitors may convert in store.

KPIs by device: Mobile under scrutiny

Next, we segmented the data by device: desktop, tablet and mobile.

We found that although mobile and tablet together accounted for nearly half of website traffic (43%), they contributed to just over a quarter of revenue (26%).

Mobile alone accounted for 26% of traffic but only 10% of revenue. This suggests that while mobile is a favoured device for browsing and researching, it’s the desktop where users are more likely to whip out the credit card.

When we looked at conversion rates by device, this confirmed it.

What data matters: The correlations

We wanted to know which engagement figures had an influence (if any) on commercial ones.

Then we’d know which behavioural metrics were worth trying to improve to lift conversion rate, and which metrics we could finally label insignificant.

We did this by calculating correlations. A correlation ranges from 0 to 1, so 0 indicates on no correlation at all, while 1 signifies a clear correlation. A negative correlation indicates that as one variable increases the other decreases.

Time on site (0.34) and pages viewed (0.35) both had positive correlations with conversion rate, so our advice is to look at how to improve these metrics for your site to benefit from a higher conversion rate.

We delved into the device data and found mobile was the only device with positive traffic (0.29) and revenue (0.45) correlations to overall conversion rate. In fact, that 0.45 correlation rate between mobile revenue % and conversion rate was actually the strongest correlation rate across all factors we measured.

We infer that while the mobile conversion rate is depressingly low, a mobile user is still somebody with purchase intent who is likely to convert later on another device. The lesson we took from this is to make sure your website is mobile-optimised, particularly for ease of research and browsing content.

Finally, the time came to talk about bounce rate. Our Excel wizard had converted the data to an ‘un-bounce rate’ (1 minus the bounce rate) for consistency with positive time on site and pages viewed metrics. We gathered round the spreadsheet.

He revealed
there is actually a negative correlation (-0.12) between un-bounce rate and conversion rate. This correlation signals that it couldn’t be less influential on conversion rate, so for those unable to sleep at night for bounce anxiety, we’re delighted to let you sleep easy.

Increasing your conversion rate may not be as complex a task as it seems.

Our KPI study shows that if you can increase pages viewed and time on site it will push up your conversion rate (content marketing for conversion optimisation anybody?).

We’ve also proved that mobile matters. Don’t be discouraged if your mobile conversion rate pales against desktop’s performance; keep driving mobile traffic and revenue (however minor) and you’ll see the difference in your bottom line.

Read the full results broken down by industry level by downloading from the Wolfgang Digital e-commerce KPI Study.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

[ccw-atrib-link]

The Best of 2014: Top People and Posts from the Moz Blog

Posted by Trevor-Klein

At the end of every year, we compile a list of the very best posts and most popular and prolific people that have been published on the Moz Blog and YouMoz. It’s a really fun way to look back on what happened this year, and an insight-packed view of what really resonates with our readers.

Here’s what we’ve got in store:

  1. Top Moz Blog posts by 1Metric score
  2. Top Moz Blog posts by unique visits
  3. Top YouMoz Blog posts by unique visits
  4. Top Moz Blog posts by number of thumbs up
  5. Top Moz Blog posts by number of comments
  6. Top Moz Blog posts by number of linking root domains
  7. Top comments from our community by number of thumbs up
  8. Top commenters from our community by total number of thumbs up

A huge thanks goes to Dr. Pete Meyers and Cyrus Shepard; their help cut the amount of time creating this piece consumed in half.

We hope you enjoy the look back at the past year, and wish you a very happy start to 2015!

1. Top Moz Blog posts by 1Metric score

Earlier this year, we created a new metric to evaluate the success of our blog posts, calling it “the one metric” in a nod to The Lord of the Rings. We even
wrote about it on this blog. With the help and feedback of many folks in the community as well as some refinement of our own, we’ve now polished the metric, changed the spelling a bit, applied it retroactively to older posts, and are using it regularly in-house. The following posts are those with the highest scores, representing the 10 posts that saw the most overall success this year. In case there was any doubt, Cyrus really (really) knows what he’s doing.

1. More than Keywords: 7 Concepts of Advanced On-Page SEO
October 21 – Posted by Cyrus Shepard
As marketers, helping search engines understand what our content means is one of our most important tasks. Search engines can’t read pages like humans can, so we incorporate structure and clues as to what our content means. This post explores a series of on-page techniques that not only build upon one another, but can be combined in sophisticated ways.

Dr-Pete

2. New Title Tag Guidelines & Preview Tool
March 20 – Posted by Dr. Peter J. Meyers
Google’s 2014 redesign had a big impact on search result titles, cutting them off much sooner. This post includes a title preview tool and takes a data-driven approach to finding the new limit.

MarieHaynes

3. Your Google Algorithm Cheat Sheet: Panda, Penguin, and Hummingbird
June 11 – Posted by Marie Haynes
Do you have questions about the Panda algorithm, the Penguin algorithm, or Hummingbird? This guide explains in lay terms what each of these Google algorithm changes is about and how to improve your site so that it looks better in the eyes of the big G.

4. 12 Ways to Increase Traffic From Google Without Building Links
March 11 – Posted by Cyrus Shepard
The job of the Technical SEO becomes more complex each year, but we also have more opportunities now than ever. Here are 12 ways you can improve your rankings without relying on link building.

OliGardner

5. The Most Entertaining Guide to Landing Page Optimization You’ll Ever Read
May 20 – Posted by Oli Gardner
If you’ve ever been bored while reading a blog post, your life just got better. If you’ve ever wanted to learn about conversion rate optimization, and how to design high-converting landing pages, without falling asleep, you’re in the right place. Buckle up, and prepare to be entertained in your learning regions.

6. Illustrated Guide to Advanced On-Page Topic Targeting for SEO
November 17 – Posted by Cyrus Shepard
The concepts of advanced on-page SEO are dizzying: LDA, co-occurrence, and entity salience. The question is “How can I easily incorporate these techniques into my content for higher rankings?” The truth is, you can create optimized pages that rank well without understanding complex algorithms.

josh_bachynski

7. Panda 4.1 Google Leaked Dos and Don’ts – Whiteboard Friday
December 05 – Posted by Josh Bachynski
Panda is about so much more than good content. Let Josh Bachynski give you the inside information on the highlights of what you should (and should not) be doing.

8. 10 Smart Tips to Leverage Google+ for Increased Web Traffic
April 15 – Posted by Cyrus Shepard
While not everyone has an audience active on Google+, the number of people who interact socially with any Google products on a monthly basis now reportedly exceeds 500 million.

9. The Rules of Link Building – Whiteboard Friday
April 04 – Posted by Cyrus Shepard
Google is increasingly playing the referee in the marketing game, and many marketers are simply leaving instead of playing by the rules. In today’s Whiteboard Friday, Cyrus Shepard takes a time-out to explain a winning strategy.

gfiorelli1

10. The Myth of Google’s 200 Ranking Factors
September 30 – Posted by Gianluca Fiorelli
Nothing like the “The 200 Google Ranking Factors” actually exists. It is a myth, and those who claim to be able to offer a final list are its prophets. This post explains how the myth was born and the importance of knowing the stages of search engines’ working process.

2. Top Moz Blog posts by unique visits

The heaviest-weighted ingredient in the 1Metric is unique visits, as one of our primary goals for the Moz Blog is to drive traffic to the rest of the site. With that in mind, we thought it interesting to break things down to just this metric and show you just how different this list is from the last one. Of note: Dr. Pete’s post on Google’s new design for title tags is a nod to the power of evergreen content. That post is one that folks can return to over and over as they fiddle with their own title tags, and amassed more than
twice the traffic of the post in the #2 slot.

Dr-Pete

1. New Title Tag Guidelines & Preview Tool
March 20 – Posted by Dr. Peter J. Meyers
Google’s 2014 redesign had a big impact on search result titles, cutting them off much sooner. This post includes a title preview tool and takes a data-driven approach to finding the new limit.

OliGardner

2. The Most Entertaining Guide to Landing Page Optimization You’ll Ever Read
May 20 – Posted by Oli Gardner
If you’ve ever been bored while reading a blog post, your life just got better. If you’ve ever wanted to learn about conversion rate optimization, and how to design high-converting landing pages, without falling asleep, you’re in the right place. Buckle up, and prepare to be entertained in your learning regions.

3. 12 Ways to Increase Traffic From Google Without Building Links
March 11 – Posted by Cyrus Shepard
The job of the Technical SEO becomes more complex each year, but we also have more opportunities now than ever. Here are 12 ways you can improve your rankings without relying on link building.

briancarter

4. Why Every Business Should Spend at Least $1 per Day on Facebook Ads
February 19 – Posted by Brian Carter
For the last three years I’ve constantly recommended Facebook ads. I recommend them to both B2C and B2B businesses. I recommend them to local theaters and comedians here in Charleston, SC. I recommend them to everyone who wants to grow awareness about anything they’re doing. Here’s why.

5. More than Keywords: 7 Concepts of Advanced On-Page SEO
October 21 – Posted by Cyrus Shepard
As marketers, helping search engines understand what our content means is one of our most important tasks. Search engines can’t read pages like humans can, so we incorporate structure and clues as to what our content means. This post explores a series of on-page techniques that not only build upon one another, but can be combined in sophisticated ways.

MarieHaynes

6. Your Google Algorithm Cheat Sheet: Panda, Penguin, and Hummingbird
June 11 – Posted by Marie Haynes
Do you have questions about the Panda algorithm, the Penguin algorithm, or Hummingbird? This guide explains in lay terms what each of these Google algorithm changes is about and how to improve your site so that it looks better in the eyes of the big G.

Chad_Wittman

7. Make Facebook’s Algorithm Change Work For You, Not Against You
January 23 – Posted by Chad Wittman
Recently, many page admins have been experiencing a significant decrease in Total Reach—specifically, organic reach. For pages that want to keep their ad budget as low as possible, maximizing organic reach is vital. To best understand how to make a change like this work for you, and not against you, we need to examine what happened—and what you can do about it.

n8ngrimm

8. How to Rank Well in Amazon, the US’s Largest Product Search Engine
June 04 – Posted by Nathan Grimm
The eCommerce SEO community is ignoring a huge opportunity by focusing almost exclusively on Google. Amazon has roughly three times more search volume for products, and this post tells you all about how to rank.

iPullRank

9. Personas: The Art and Science of Understanding the Person Behind the Visit
January 29 – Posted by Michael King
With the erosion of keyword intelligence and the move to strings-not-things for the user, Google is pushing all marketers to focus more on their target audience. This post will teach you how to understand that audience, the future of Google, and how to build data-driven personas step by step.

Dr-Pete

10. Panda 4.0, Payday Loan 2.0 & eBay’s Very Bad Day
May 21 – Posted by Dr. Peter J. Meyers
Preliminary analysis of the Panda 4.0 and Payday Loan 2.0 updates, major algorithm flux on May 19th, and a big one-day rankings drop for eBay.

3. Top YouMoz Blog posts by unique visits

One of our favorite parts of the Moz community is the YouMoz Blog, where our community members can submit their own posts for potential publishing here on our site. We’re constantly impressed by what we’re sent. These 10 posts all received such high praise that they were promoted to the main Moz Blog, but they all started out as YouMoz posts. 

Chad_Wittman

1. Make Facebook’s Algorithm Change Work For You, Not Against You
January 23 – Posted by Chad Wittman
Recently, many page admins have been experiencing a significant decrease in Total Reach—specifically, organic reach. For pages that want to keep their ad budget as low as possible, maximizing organic reach is vital. To best understand how to make a change like this work for you, and not against you, we need to examine what happened—and what you can do about it.

Carla_Dawson

2. Parallax Scrolling Websites and SEO – A Collection of Solutions and Examples
April 01 – Posted by Carla Dawson
I have observed that there are many articles that say parallax scrolling is not ideal for search engines. Parallax Scrolling is a design technique and it is ideal for search engines if you know how to apply it. I have collected a list of great tutorials and real SEO-friendly parallax websites to help the community learn how to use both techniques together.

Jeffalytics

3. (Provided): 10 Ways to Prove SEO Value in Google Analytics
February 25 – Posted by Jeff Sauer
We and our clients have relied on keyword reports for so long that we’re now using (not provided) as a crutch. This post offers 10 ways you can use Google Analytics to prove your SEO value now that those keywords are gone.

danatanseo

4. How to Set Up and Use Twitter Lead Generation Cards in Your Tweets for Free!
May 07 – Posted by Dana Tan
Working as an in-house SEO strategist for a small business forces me to get “scrappy” every day with tools and techniques. I’m constantly on the lookout for an opportunity that can help my company market to broader audiences for less money. Here’s how to set up your Twitter Cards for free!

Amanda_Gallucci

5. 75 Content Starters for Any Industry
February 06 – Posted by Amanda Gallucci
Suffering from blank page anxiety? Before you go on the hunt for inspiration all over the Internet and elsewhere, turn to the resources around you. Realize that you can create exceptional content with what you already have at hand.

nicoleckohler

6. The Hidden Power of Nofollow Links
June 08 – Posted by Nicole Kohler
For those of us who are trying to earn links for our clients, receiving a nofollow link can feel like a slap in the face. But these links have hidden powers that make them just as important as followed ones. Here’s why nofollow links are more powerful than you might think.

YonDotan

7. A Startling Case Study of Manual Penalties and Negative SEO
March 17 – Posted by Yonatan Dotan
One day in my inbox I found the dreaded notice from Google that our client had a site-wide manual penalty for unnatural inbound links. We quickly set up a call and went through the tooth-rattling ordeal of explaining to our client that they weren’t even ranked for their brand name. Organic traffic dropped by a whopping 94% – and that for a website that gets 66% of its traffic from Google-based organic search.

malditojavi

8. How PornHub Is Bringing its A-Game (SFW)
July 23 – Posted by Javier Sanz
Despite dealing with a sensitive subject, PornHub is doing a great job marketing itself. This (safe-for-work) post takes a closer look at what they are doing.

ajfried

9. Storytelling Through Data: A New Inbound Marketing & SEO Report Structure
January 07 – Posted by Aaron Friedman
No matter what business you are in, it’s a pretty sure thing that someone is going to want to monitor how efficiently and productively you are working. Being able to show these results over time is crucial to maintaining the health of the long term relationship.

robinparallax

10. The Art of Thinking Sideways: Content Marketing for “Boring” Businesses
April 08 – Posted by Robin Swire
In this article, I’ll examine the art of thinking sideways for one of the slightly more tricky marketing clients I’ve worked with. I hope that this will provide an insight for fellow content marketers and SEOs in similar scenarios.

4. Top Moz Blog posts by number of thumbs up

These 10 posts were well enough received that liked that quite a few readers took the time to engage with them, logging in to give their stamp of approval. Whiteboard Fridays are always a hit, and two of them managed to make this list after having been live for less than a month.

1. More than Keywords: 7 Concepts of Advanced On-Page SEO
October 21 – Posted by Cyrus Shepard
As marketers, helping search engines understand what our content means is one of our most important tasks. Search engines can’t read pages like humans can, so we incorporate structure and clues as to what our content means. This post explores a series of on-page techniques that not only build upon one another, but can be combined in sophisticated ways.

Dr-Pete

2. New Title Tag Guidelines & Preview Tool
March 20 – Posted by Dr. Peter J. Meyers
Google’s 2014 redesign had a big impact on search result titles, cutting them off much sooner. This post includes a title preview tool and takes a data-driven approach to finding the new limit.

randfish

3. Dear Google, Links from YouMoz Don’t Violate Your Quality Guidelines
July 23 – Posted by Rand Fishkin
Recently, Moz contributor Scott Wyden, a photographer in New Jersey, received a warning in his Google Webmaster Tools about some links that violated Google’s Quality Guidelines. One example was from moz.com.

MarieHaynes

4. Your Google Algorithm Cheat Sheet: Panda, Penguin, and Hummingbird
June 11 – Posted by Marie Haynes
Do you have questions about the Panda algorithm, the Penguin algorithm, or Hummingbird? This guide explains in lay terms what each of these Google algorithm changes is about and how to improve your site so that it looks better in the eyes of the big G.

randfish

5. Thank You for 10 Incredible Years
October 06 – Posted by Rand Fishkin
It’s been 10 amazing years since Rand started the blog that would turn into SEOmoz and then Moz, and we never could have come this far without you all. You’ll find letters of appreciation from Rand and Sarah in this post (along with a super-cool video retrospective!), and from all of us at Moz, thank you!

6. Illustrated Guide to Advanced On-Page Topic Targeting for SEO
November 17 – Posted by Cyrus Shepard
The concepts of advanced on-page SEO are dizzying: LDA, co-occurrence, and entity salience. The question is “How can I easily incorporate these techniques into my content for higher rankings?” The truth is, you can create optimized pages that rank well without understanding complex algorithms.

josh_bachynski

7. Panda 4.1 Google Leaked Dos and Don’ts – Whiteboard Friday
December 05 – Posted by Josh Bachynski
Panda is about so much more than good content. Let Josh Bachynski give you the inside information on the highlights of what you should (and should not) be doing.

OliGardner

8. The Most Entertaining Guide to Landing Page Optimization You’ll Ever Read
May 20 – Posted by Oli Gardner
If you’ve ever been bored while reading a blog post, your life just got better. If you’ve ever wanted to learn about conversion rate optimization, and how to design high-converting landing pages, without falling asleep, you’re in the right place. Buckle up, and prepare to be entertained in your learning regions.

randfish

9. Does SEO Boil Down to Site Crawlability and Content Quality? – Whiteboard Friday
July 11 – Posted by Rand Fishkin
What does good SEO really mean these days? Rand takes us beyond crawlability and content quality for a peek inside the art and science of the practice.

randfish

10. How to Avoid the Unrealistic Expectations SEOs Often Create – Whiteboard Friday
December 12 – Posted by Rand Fishkin
Making promises about SEO results too often leads to broken dreams and shredded contracts. In today’s Whiteboard Friday, Rand shows us how to set expectations that lead to excitement but help prevent costly misunderstandings.

5. Top Moz Blog posts by number of comments

While the discussions can take a big chunk out of an already busy day, the conversations we get to have with our community members (and the conversations they have with each other) in the comments below our posts is absolutely one of our favorite parts of the blog. These 10 posts garnered quite a bit of discussion (some with a fair amount of controversy), and are fascinating to follow.

1. Take the SEO Expert Quiz and Rule the Internet
May 28 – Posted by Cyrus Shepard
You are master of the keyword. You create 1,000 links with a single tweet. Google engineers ask for your approval before updating their algorithm. You, my friend, are an SEO Expert. Prove it by taking our new SEO Expert Quiz.

2. The Rules of Link Building – Whiteboard Friday
April 04 – Posted by Cyrus Shepard
Google is increasingly playing the referee in the marketing game, and many marketers are simply leaving instead of playing by the rules. In today’s Whiteboard Friday, Cyrus Shepard takes a time-out to explain a winning strategy.

randfish

3. Dear Google, Links from YouMoz Don’t Violate Your Quality Guidelines
July 23 – Posted by Rand Fishkin
Recently, Moz contributor Scott Wyden, a photographer in New Jersey, received a warning in his Google Webmaster Tools about some links that violated Google’s Quality Guidelines. One example was from moz.com.

Dr-Pete

4. New Title Tag Guidelines & Preview Tool
March 20 – Posted by Dr. Peter J. Meyers
Google’s 2014 redesign had a big impact on search result titles, cutting them off much sooner. This post includes a title preview tool and takes a data-driven approach to finding the new limit.

Carla_Dawson

5. SEO Teaching: Should SEO Be Taught at Universities?
October 09 – Posted by Carla Dawson
Despite the popularity and importance of SEO, the field has yet to gain significant traction at the university level other than a few courses here and there offered as part of a broader digital marketing degree. The tide could be turning, however slowly.

6. 12 Ways to Increase Traffic From Google Without Building Links
March 11 – Posted by Cyrus Shepard
The job of the Technical SEO becomes more complex each year, but we also have more opportunities now than ever. Here are 12 ways you can improve your rankings without relying on link building.

evolvingSEO

7. The Broken Art of Company Blogging (and the Ignored Metric that Could Save Us All)
July 22 – Posted by Dan Shure
Company blogging is broken. We’re tricking ourselves into believing they’re successful while ignoring the one signal we have that tells us whether they’re actually working.

MichaelC

8. Real-World Panda Optimization – Whiteboard Friday
August 01 – Posted by Michael Cottam
From the originality of your content to top-heavy posts, there’s a lot that the Panda algorithm is looking for. In today’s Whiteboard Friday, Michael Cottam explains what these things are, and more importantly, what we can do to be sure we get the nod from this particular bear.

EricaMcGillivray

9. Ways to Proactively Welcome Women Into Online Marketing
September 17 – Posted by Erica McGillivray
SEO may be a male-dominated industry, but let’s step out of our biases and work hard to welcome women, and marketers of all stripes, into our community.

10. More than Keywords: 7 Concepts of Advanced On-Page SEO
October 21 – Posted by Cyrus Shepard
As marketers, helping search engines understand what our content means is one of our most important tasks. Search engines can’t read pages like humans can, so we incorporate structure and clues as to what our content means. This post explores a series of on-page techniques that not only build upon one another, but can be combined in sophisticated ways.

6. Top Moz Blog posts by number of linking root domains

What, you thought you’d get to the bottom of the post without seeing a traditional SEO metric? =)

Dr-Pete

1. New Title Tag Guidelines & Preview Tool
March 20 – Posted by Dr. Peter J. Meyers
Google’s 2014 redesign had a big impact on search result titles, cutting them off much sooner. This post includes a title preview tool and takes a data-driven approach to finding the new limit.

Dr-Pete

2. Panda 4.0, Payday Loan 2.0 & eBay’s Very Bad Day
May 21 – Posted by Dr. Peter J. Meyers
Preliminary analysis of the Panda 4.0 and Payday Loan 2.0 updates, major algorithm flux on May 19th, and a big one-day rankings drop for eBay.

iPullRank

3. Personas: The Art and Science of Understanding the Person Behind the Visit
January 29 – Posted by Michael King
With the erosion of keyword intelligence and the move to strings-not-things for the user, Google is pushing all marketers to focus more on their target audience. This post will teach you how to understand that audience, the future of Google, and how to build data-driven personas step by step.

briancarter

4. Why Every Business Should Spend at Least $1 per Day on Facebook Ads
February 19 – Posted by Brian Carter
For the last three years I’ve constantly recommended Facebook ads. I recommend them to both B2C and B2B businesses. I recommend them to local theaters and comedians here in Charleston, SC. I recommend them to everyone who wants to grow awareness about anything they’re doing. Here’s why.

JamesAgate

5. The New Link Building Survey 2014 – Results
July 16 – Posted by James Agate
How has the marketing industry changed its views of link building since last year? James Agate of Skyrocket SEO is back with the results of a brand new survey.

Dr-Pete

6. Google’s 2014 Redesign: Before and After
March 13 – Posted by Dr. Peter J. Meyers
Google’s SERP and ad format redesign may finally be rolling out, after months of testing. Before we lose the old version forever, here’s the before-and-after of every major vertical that’s changed.

7. Google Announces the End of Author Photos in Search: What You Should Know
June 26 – Posted by Cyrus Shepard
Many of us have been constantly advising webmasters to connect their content writers with Google authorship, and it came as a shock when John Mueller announced Google will soon drop authorship photos from regular search results. Let’s examine what this means.

randfish

8. The Greatest Misconception in Content Marketing – Whiteboard Friday
April 25 – Posted by Rand Fishkin
Great content certainly helps business, but it isn’t as simple as “publish, share, convert new customers.” In today’s Whiteboard Friday, Rand explains what’s really going on.

OliGardner

9. The Most Entertaining Guide to Landing Page Optimization You’ll Ever Read
May 20 – Posted by Oli Gardner
If you’ve ever been bored while reading a blog post, your life just got better. If you’ve ever wanted to learn about conversion rate optimization, and how to design high-converting landing pages, without falling asleep, you’re in the right place. Buckle up, and prepare to be entertained in your learning regions.

MarieHaynes

10. Your Google Algorithm Cheat Sheet: Panda, Penguin, and Hummingbird
June 11 – Posted by Marie Haynes
Do you have questions about the Panda algorithm, the Penguin algorithm, or Hummingbird? This guide explains in lay terms what each of these Google algorithm changes is about and how to improve your site so that it looks better in the eyes of the big G.

7. Top comments from our community by number of thumbs up

These 10 comments were the most thumbed-up of any on our blogs this year, offering voices of reason that stand out from the crowd. 

MarieHaynes

1. Marie Haynes | July 23
Commented on: 
Dear Google, Links from YouMoz Don’t Violate Your Quality Guidelines

Backlinko

2. Brian Dean | September 30
Commented on: 
The Myth of Google’s 200 Ranking Factors

mpezet

3. Martin Pezet | July 22
Commented on: 
The Broken Art of Company Blogging (and the Ignored Metric that Could Save Us All)

dannysullivan

4. Danny Sullivan | July 23
Commented on: 
Dear Google, Links from YouMoz Don’t Violate Your Quality Guidelines

5. Cyrus Shepard | October 21
Commented on: 
More than Keywords: 7 Concepts of Advanced On-Page SEO

SarahBird

6. Sarah Bird | September 17
Commented on: 
Ways to Proactively Welcome Women Into Online Marketing

randfish

7. Rand Fishkin | July 04
Commented on: 
5 Fashion Hacks for the Modern Male Marketer – Whiteboard Friday

mpezet

8. Martin Pezet | September 30
Commented on: 
The Myth of Google’s 200 Ranking Factors

FangDigitalMarketing

9. Jeff Ferguson | October 24
Commented on: 
Is It Possible to Have Good SEO Simply by Having Great Content – Whiteboard Friday

magicrob

10. Robert Duckers | March 20
Commented on: 
New Title Tag Guidelines & Preview Tool

8. Top commenters from our community by total thumbs up

We calculated this one a bit differently this year. In the past, we’ve shown the top community members by sheer number of comments. We don’t want, however, to imply that being prolific is necessarily good within itself. So, we added up all the thumbs-up that each comment on our blogs has received, and figured out which community members racked up the most thumbs over the course of the year. (We’ve intentionally omitted staff members and associates from this list, as they’d stack the deck pretty heavily!)

The graphics to the right of each community member show the number of comments they’ve left on blog posts in 2014 as well as the total number of thumbs up those comments have received.

This list is truly an illustration of how amazing the Moz community is. This site would hardly be anything without all of you, and we
so appreciate your involvement on such a regular basis!

SamuelScott

1. Samuel Scott (Moz username: SamuelScott)
MozPoints: 1557 | Rank: 54

paints-n-design

2. Andreas Becker (Moz username: paints-n-design)
MozPoints: 667 | Rank: 148

MarieHaynes

3. Marie Haynes (Moz username: MarieHaynes)
MozPoints: 4706 | Rank: 7

MarkTraphagen

4. Mark Traphagen (Moz username: MarkTraphagen)
MozPoints: 993 | Rank: 102

steviephil

5. Steve Morgan (Moz username: steviephil)
MozPoints: 1249 | Rank: 72

russangular

6. Russ Jones (Moz username: russangular)
MozPoints: 3282 | Rank: 16

mpezet

7. Martin Pezet (Moz username: mpezet)
MozPoints: 464 | Rank: 211

Pixelbypixel

8. Chris Painter (Moz username: Pixelbypixel)
MozPoints: 2707 | Rank: 25

billslawski

9. Bill Slawski (Moz username: billslawski)
MozPoints: 709 | Rank: 140

danatanseo

10. Dana Tan (Moz username: danatanseo)
MozPoints: 4071 | Rank: 11

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

[ccw-atrib-link]

How to Avoid the Unrealistic Expectations SEOs Often Create – Whiteboard Friday

Posted by randfish

With all the changes we’ve seen in the field of SEO in recent years, we need to think differently about how we pitch our work to others. If we don’t, we run the risk of creating unreal expectations and disappointing our clients and companies. In today’s Whiteboard Friday, Rand explains how to set expectations that will lead to excitement without the subsequent let-down.

For reference, here’s a still of this week’s whiteboard!

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat a little bit about the expectations that SEOs create and sometimes falsely create. It’s not always our fault, but it is always our responsibility to fix the expectations that we create with our teams, our managers, our executives, and, if we’re consultants, with our clients.

So here’s the problem. This is a conversation that I see happen a lot of the time. Here’s our friendly SEO guy over here, and he’s telling his client, “Hey, if we can rank on page 1 for even 10% of all these terms that I’ve selected, we’re going to drive a 500% increase in leads.”

Here’s the client over here, and she’s thinking to herself, “That sounds amazing. 500% increase in leads, that’s going to do wonderful things for my business. So let’s invest in SEO. This is going to be great. We only have to get 10% of these keywords on there. I don’t know anything about SEO, but that sounds totally possible.” Six months later, after all sort of stymieing and challenging problems, here she is going, “You told me we’d increase our leads by 500%!”

There’s the SEO saying, “Well yeah, but we have to get the rankings first, and we haven’t done that yet. I said we’d get the leads once we got the rankings.”

This kind of expectation and many others like it are a huge challenge. It is the case that modern SEO takes a lot of time to show results. Modern content marketing works the same way. You’re not going to start producing blog posts or interactive content or big content pieces and 3 months from now go, “Well, we made 50 new content pieces, and thus our traffic has tripled.”

That’s not how it works. The problem here is that SEO just doesn’t look like this anymore. It did, kind of, at one point. It really did.

We used to engage in an SEO contract. We’d make some changes to the existing pages, do some keyword targeting, some optimization, maybe fix things up that weren’t SEO friendly on the site, get our link structure in order. Great. Do a little bit of link building to the right kinds of pages that we need on our site from the right kind of places. We’d get those rankings. Now we can easily prove the value of the search traffic that’s coming through by looking at the keyword referrals in our analytics report, because keyword traffic is showing.

This process has been broken over the last five, six, seven years. But expectations have not caught up to where we are today. Modern SEO nowadays is really like this. You engage in that SEO contract, and then the SEO’s job is to be much more than an SEO, because there are so many factors that influence modern search rankings and modern search algorithms that really a great SEO, in order to have impact, has to go, “All right, now we’re going to start the audit.”

The audit isn’t going to look at which pages do you have on the site and what keywords do you want to match up and which ones do we need to fix, or just link structure or even things like schema. Well, let’s look at the content and the user experience and the branding and the PR, and we’ll check out your accessibility and speed and keyword targeting. We’ll do some competitive analysis, etc. Dozens of things that we’re going to potentially look at because all of them can impact SEO.

Yikes! Then, we’re not done. We’re going to determine which investments that we could possibly make into all of these things, almost all of which probably need some form of fixing. Some are more broken than others. Some we have an actual team that could go and fix them. Some of those teams have bandwidth and don’t. Some of those projects have executives who will approve them or not. We’re going to figure out which ones are possible, which ones are most likely to be done and actually drive ROI. Then we’re going to work across teams and executives and people to get all those different things done, because one human being can’t handle all of them unless we’re talking about a very, very tiny site.

Then we’re going to need to bolster a wide range of offsite signals, all of the things that we’ve talked about historically on Whiteboard Friday, everything from actual links to things around engagement to social media signals that correlate with those to PR and branding and voice and coverage.

Now, after months of waiting, if we’ve improved the right things, we’ll start to see creeping up our rankings, and we’ll be able to measure that from the traffic that pages receive. But we won’t be able to say, “Well, specifically this page now ranks higher for this keyword, and that keyword now sends us this amount of traffic,” because keyword not provided is taking away that data, making it very, very hard to see the value of visitors directly from search. That’s very frustrating

This is the new SEO process. You might be asking yourself, “Given these immense challenges, who in the world is even going to invest in SEO anymore?” The answer is, well, people who for the last decade have made a fortune or made a living on SEO, people who are aware of the power that SEO can drive, people who are aware of the fact that search continues to grow massively, that the channel is still hugely valuable, that it drives direct revenue and value in far greater quantity than social media by itself or content marketing by itself without SEO as a channel. The people who are going to invest successfully, though, are those whose expectations are properly set.

Everybody else is going to get somewhere in here, and they’re going to give up. They’re going to fire their SEO. You know what one of the things that really nags at me is? Ruth Burr mentioned this on Twitter the other day. Ruth said, “When your plumber fails to fix your pipes, you don’t assume that plumbing is a dead industry that no one should ever invest in. But when your SEO fails to get you rankings or traffic that you can measure, you assume all SEO is dead and all SEO is bad.”

That sucks. That’s a hard reality to live in, but it’s the one that we do live in.

I do have a solution though, and the solution isn’t just showing how this process works versus how old-school SEO works. It’s to craft a timeline, an expectation timeline.

When you’re signing a contract or when you’re pitching a project, or when you’re talking about, “Hey, this is what were going to do for SEO,” try showing a timeline of the expectations. Instead of saying, “If we can rank on page one,” say, “If we can complete our audit and fix the things we determine that need to be fixed and prioritize those fixes in the order we think they are, then we can make the right kinds of content investments, and then we can get the amplification and offsite signals that we need starting to appear and grow our engagement. Then we can expect great SEO results.” Each one of these is contingent on the last one.

So six months later, your boss, your manger, or your client is going to say, “Hey, how did those content investments go?” You can say, “Well look, here’s the content we’ve created, and this is how it’s performing, and this is what we’re going to do to change those performances.” The expectation won’t be, “Hey, you promised me great SEO.” The promise was we’re going to make these fixes, which we did, and we’re going to complete that audit, which we did. Now we’re working on these content investments, and here’s how that’s going. Then we’re going to work on this, and then we’re going to work on that.

This is a great way to show expectations and to create the right kind of mindset in people who are going to be investing in SEO. It’s also a great way not to get yourself into hot water when you don’t get that 500% increase 3 months or 6 months after you said we’re going to start the SEO process.

All right everyone, I’d love to hear from you in the comments. Look forward to chatting it up and having a discussion about modern SEO and old-school SEO and expectations that clients and managers have got.

We will see you again, next week, for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

[ccw-atrib-link]