A Vision for Brand Engagement Online, or "The Goal"

Posted by EricEnge

Today’s post focuses on a vision for your online presence. This vision outlines what it takes to be the best, both from an overall reputation and visibility standpoint, as well as an SEO point of view. The reason these are tied together is simple: Your overall online reputation and visibility is a huge factor in your SEO. Period. Let’s start by talking about why.

Core ranking signals

For purposes of this post, let’s define three cornerstone ranking signals that most everyone agrees on:

Links

Links remain a huge factor in overall ranking. Both Cyrus Shepard and Marcus Tober re-confirmed this on the Periodic Table of SEO Ranking Factors session at the SMX Advanced conference in Seattle this past June.

On-page content

On-page content remains a huge factor too, but with some subtleties now thrown in. I wrote about some of this in earlier posts I did on Moz about Term Frequency and Inverse Document Frequency. Suffice it to say that on-page content is about a lot more than pure words on the page, but also includes the supporting pages that you link to.

User engagement with your site

This is not one of the traditional SEO signals from the early days of SEO, but most advanced SEO pros that I know consider it a real factor these days. One of the most popular concepts people talk about is called pogo-sticking, which is illustrated here:

You can learn more about the pogosticking concept by visiting this Whiteboard Friday video by a rookie SEO with a last name of Fishkin.

New, lesser-known signals

OK, so these are the more obvious signals, but now let’s look more broadly at the overall web ecosystem and talk about other types of ranking signals. Be warned that some of these signals may be indirect, but that just doesn’t matter. In fact, my first example below is an indirect factor which I will use to demonstrate why whether a signal is direct or indirect is not an issue at all.

Let me illustrate with an example. Say you spend $1 billion dollars building a huge brand around a product that is massively useful to people. Included in this is a sizable $100 million dollar campaign to support a highly popular charitable foundation, and your employees regularly donate time to help out in schools across your country. In short, the great majority of people love your brand.

Do you think this will impact the way people link to your site? Of course it does. Do you think it will impact how likely people are to be satisified with quality of the pages of your site? Consider this A/B test scenario of 2 pages from different “brands” (for the one on the left, imagine the image of Coca Cola or Pepsi Cola, whichever one you prefer):

Do you think that the huge brand will get a benefit of a doubt on their page that the no-name brand does not even though the pages are identical? Of course they will. Now let’s look at some simpler scenarios that don’t involve a $1 billion investment.

1. Cover major options related to a product or service on “money pages”

Imagine that a user arrives on your auto parts site after searching on the phrase “oil filter” at Google or Bing. Chances are pretty good that they want an oil filter, but here are some other items they may also want:

  • A guide to picking the right filter for their car
  • Oil
  • An oil filter wrench
  • A drainage pan to drain the old oil into

This is just the basics, right? But, you would be surprised with how many sites don’t include links or information on directly related products on their money pages. Providing this type of smart site and page design can have a major impact on user engagement with the money pages of your site.

2. Include other related links on money pages

In the prior item we covered the user’s most directly related needs, but they may have secondary needs as well. Someone who is changing a car’s oil is either a mechanic or a do-it-yourself-er. What else might they need? How about other parts, such as windshield wipers or air filters?

These are other fairly easy maintenance steps for someone who is working on their car to complete. Presence of these supporting products could be one way to improve user engagement with your pages.

3. Offer industry-leading non-commercial content on-site

Publishing world-class content on your site is a great way to produce links to your site. Of course, if you do this on a blog on your site, it may not provide links directly to your money pages, but it will nonetheless lift overall site authority.

In addition, if someone has consumed one or more pieces of great content on your site, the chance of their engaging in a more positive manner with your site overall go way up. Why? Because you’ve earned their trust and admiration.

4. Be everywhere your audiences are with more high-quality, relevant, non-commercial content

Are there major media sites that cover your market space? Do they consider you to be an expert? Will they quote you in articles they write? Can you provide them with guest posts or let you be a guest columnist? Will they collaborate on larger content projects with you?

All of these activities put you in front of their audiences, and if those audiences overlap with yours, this provides a great way to build your overall reputation and visibility. This content that you publish, or collaborate on, that shows up on 3rd-party sites will get you mentions and links. In addition, once again, it will provide you with a boost to your branding. People are now more likely to consume your other content more readily, including on your money pages.

5. Leverage social media

The concept here shares much in common with the prior point. Social media provides opportunities to get in front of relevant audiences. Every person that’s an avid follower of yours on a social media site is more likely to show very different behavior characteristics interacting with your site than someone that does not know you well at all.

Note that links from social media sites are nofollowed, but active social media behavior can lead to people implementing “real world” links to your site that are followed, from their blogs and media web sites.

6. Be active in the offline world as well

Think your offline activity doesn’t matter online? Think again. Relationships are still most easily built face-to-face. People you meet and spend time with can well become your most loyal fans online. This is particularly important when it comes to building relationships with influential people.

One great way to do that is to go to public events related to your industry, such as conferences. Better still, obtain speaking engagements at those conferences. This can even impact people who weren’t there to hear you speak, as they become aware that you have been asked to do that. This concept can also work for a small local business. Get out in your community and engage with people at local events.

The payoff here is similar to the payoff for other items: more engaged, highly loyal fans who engage with you across the web, sending more and more positive signals, both to other people and to search engines, that you are the real deal.

7. Provide great customer service/support

Whatever your business may be, you need to take care of your customers as best you can. No one can make everyone happy, that’s unrealistic, but striving for much better than average is a really sound idea. Having satisfied customers saying nice things about you online is a big impact item in the grand scheme of things.

8. Actively build relationships with influencers too

While this post is not about the value of influencer relationships, I include this in the list for illustration purposes, for two reasons:

  1. Some opportunities are worth extra effort. Know of someone who could have a major impact on your business? Know that they will be at a public event in the near future? Book your plane tickets and get your butt out there. No guarantee that you will get the result you are looking for, or that it will happen quickly, but your chances go WAY up if you get some face time with them.
  2. Influencers are worth special attention and focus, but your relationship-building approach to the web and SEO is not only about influencers. It’s about the entire ecosystem.

It’s an integrated ecosystem

The web provides a level of integrated, real-time connectivity of a kind that the world has never seen before. This is only going to increase. Do something bad to a customer in Hong Kong? Consumers in Boston will know within 5 minutes. That’s where it’s all headed.

Google and Bing (and any future search engine that may emerge) want to measure these types of signals because they tell them how to improve the quality of the experience on their platforms. There are may ways they can perform these measurements.

One simple concept is covered by Rand in this recent Whiteboard Friday video. The discussion is about a recent patent granted to Google that shows how the company can use search queries to detect who is an authority on a topic.

The example he provides is about people who search on “email finding tool”. If Google also finds that a number of people search on “voila norbert email tool”, Google may use that as an authority signal.

Think about that for a moment. How are you going to get people to search on your brand more while putting it together with a non-branded querly like that? (OK, please leave Mechanical Turk and other services like that out of the discussion).

Now you can start to see the bigger picture. Measurements like pogosticking and this recent search behavior related patent are just the tip of the iceberg. Undoubtedly, there are many other ways that search engines can measure what people like and engage with the most.

This is all part of SEO now. UX, product breadth, problem solving, UX, engaging in social media, getting face to face, creating great content that you publish in front of other people’s audiences, and more.

For the small local business, you can still win at this game, as your focus just needs to be on doing it better than your competitors. The big brands will never be hyper-local like you are, so don’t think you can’t play the game, because you can.

Whoever you are, get ready, because this new integrated ecosystem is already upon us, and you need to be a part of it.

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Reblogged 3 years ago from tracking.feedpress.it

5 Spreadsheet Tips for Manual Link Audits

Posted by MarieHaynes

Link auditing is the part of my job that I love the most. I have audited a LOT of links over the last few years. While there are some programs out there that can be quite helpful to the avid link auditor, I still prefer to create a spreadsheet of my links in Excel and then to audit those links one-by-one from within Google Spreadsheets. Over the years I have learned a few tricks and formulas that have helped me in this process. In this article, I will share several of these with you.

Please know that while I am quite comfortable being labelled a link auditing expert, I am not an Excel wizard. I am betting that some of the things that I am doing could be improved upon if you’re an advanced user. As such, if you have any suggestions or tips of your own I’d love to hear them in the comments section!

1. Extract the domain or subdomain from a URL

OK. You’ve downloaded links from as many sources as possible and now you want to manually visit and evaluate one link from every domain. But, holy moly, some of these domains can have THOUSANDS of links pointing to the site. So, let’s break these down so that you are just seeing one link from each domain. The first step is to extract the domain or subdomain from each url.

I am going to show you examples from a Google spreadsheet as I find that these display nicer for demonstration purposes. However, if you’ve got a fairly large site, you’ll find that the spreadsheets are easier to create in Excel. If you’re confused about any of these steps, check out the animated gif at the end of each step to see the process in action.

Here is how you extract a domain or subdomain from a url:

  • Create a new column to the left of your url column.
  • Use this formula:

    =LEFT(B1,FIND(“/”,B1,9)-1)

    What this will do is remove everything after the trailing slash following the domain name. http://www.example.com/article.html will now become http://www.example.com and http://www.subdomain.example.com/article.html will now become http://www.subdomain.example.com.

  • Copy our new column A and paste it right back where it was using the “paste as values” function. If you don’t do this, you won’t be able to use the Find and Replace feature.
  • Use Find and Replace to replace each of the following with a blank (i.e. nothing):
    http://
    https://
    www.

And BOOM! We are left with a column that contains just domain names and subdomain names. This animated gif shows each of the steps we just outlined:

2. Just show one link from each domain

The next step is to filter this list so that we are just seeing one link from each domain. If you are manually reviewing links, there’s usually no point in reviewing every single link from every domain. I will throw in a word of caution here though. Sometimes a domain can have both a good link and a bad link pointing to you. Or in some cases, you may find that links from one page are followed and from another page on the same site they are nofollowed. You can miss some of these by just looking at one link from each domain. Personally, I have some checks built in to my process where I use Scrapebox and some internal tools that I have created to make sure that I’m not missing the odd link by just looking at one link from each domain. For most link audits, however, you are not going to miss very much by assessing one link from each domain.

Here’s how we do it:

  • Highlight our domains column and sort the column in alphabetical order.
  • Create a column to the left of our domains, so that the domains are in column B.
  • Use this formula:

    =IF(B1=B2,”duplicate”,”unique”)

  • Copy that formula down the column.
  • Use the filter function so that you are just seeing the duplicates.
  • Delete those rows. Note: If you have tens of thousands of rows to delete, the spreadsheet may crash. A workaround here is to use “Clear Rows” instead of “Delete Rows” and then sort your domains column from A-Z once you are finished.

We’ve now got a list of one link from every domain linking to us.

Here’s the gif that shows each of these steps:

You may wonder why I didn’t use Excel’s dedupe function to simply deduplicate these entries. I have found that it doesn’t take much deduplication to crash Excel, which is why I do this step manually.

3. Finding patterns FTW!

Sometimes when you are auditing links, you’ll find that unnatural links have patterns. I LOVE when I see these, because sometimes I can quickly go through hundreds of links without having to check each one manually. Here is an example. Let’s say that your website has a bunch of spammy directory links. As you’re auditing you notice patterns such as one of these:

  • All of these directory links come from a url that contains …/computers/internet/item40682/
  • A whole bunch of spammy links that all come from a particular free subdomain like blogspot, wordpress, weebly, etc.
  • A lot of links that all contain a particular keyword for anchor text (this is assuming you’ve included anchor text in your spreadsheet when making it.)

You can quickly find all of these links and mark them as “disavow” or “keep” by doing the following:

  • Create a new column. In my example, I am going to create a new column in Column C and look for patterns in urls that are in Column B.
  • Use this formula:

    =FIND(“/item40682”,B1)
    (You would replace “item40682” with the phrase that you are looking for.)

  • Copy this formula down the column.
  • Filter your new column so that you are seeing any rows that have a number in this column. If the phrase doesn’t exist in that url, you’ll see “N/A”, and we can ignore those.
  • Now you can mark these all as disavow

4. Check your disavow file

This next tip is one that you can use to check your disavow file across your list of domains that you want to audit. The goal here is to see which links you have disavowed so that you don’t waste time reassessing them. This particular tip only works for checking links that you have disavowed on the domain level.

The first thing you’ll want to do is download your current disavow file from Google. For some strange reason, Google gives you the disavow file in CSV format. I have never understood this because they want you to upload the file in .txt. Still, I guess this is what works best for Google. All of your entries will be in column A of the CSV:

What we are going to do now is add these to a new sheet on our current spreadsheet and use a VLOOKUP function to mark which of our domains we have disavowed.

Here are the steps:

  • Create a new sheet on your current spreadsheet workbook.
  • Copy and paste column A from your disavow spreadsheet onto this new sheet. Or, alternatively, use the import function to import the entire CSV onto this sheet.
  • In B1, write “previously disavowed” and copy this down the entire column.
  • Remove the “domain:” from each of the entries by doing a Find and Replace to replace domain: with a blank.
  • Now go back to your link audit spreadsheet. If your domains are in column A and if you had, say, 1500 domains in your disavow file, your formula would look like this:

    =VLOOKUP(A1,Sheet2!$A$1:$B$1500,2,FALSE)

When you copy this formula down the spreadsheet, it will check each of your domains, and if it finds the domain in Sheet 2, it will write “previously disavowed” on our link audit spreadsheet.

Here is a gif that shows the process:

5. Make monthly or quarterly disavow work easier

That same formula described above is a great one to use if you are doing regular repeated link audits. In this case, your second sheet on your spreadsheet would contain domains that you have previously audited, and column B of this spreadsheet would say, “previously audited” rather than “previously disavowed“.

Your tips?

These are just a few of the formulas that you can use to help make link auditing work easier. But there are lots of other things you can do with Excel or Google Sheets to help speed up the process as well. If you have some tips to add, leave a comment below. Also, if you need clarification on any of these tips, I’m happy to answer questions in the comments section.

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Reblogged 4 years ago from tracking.feedpress.it

How to Use Server Log Analysis for Technical SEO

Posted by SamuelScott

It’s ten o’clock. Do you know where your logs are?

I’m introducing this guide with a pun on a common public-service announcement that has run on late-night TV news broadcasts in the United States because log analysis is something that is extremely newsworthy and important.

If your technical and on-page SEO is poor, then nothing else that you do will matter. Technical SEO is the key to helping search engines to crawl, parse, and index websites, and thereby rank them appropriately long before any marketing work begins.

The important thing to remember: Your log files contain the only data that is 100% accurate in terms of how search engines are crawling your website. By helping Google to do its job, you will set the stage for your future SEO work and make your job easier. Log analysis is one facet of technical SEO, and correcting the problems found in your logs will help to lead to higher rankings, more traffic, and more conversions and sales.

Here are just a few reasons why:

  • Too many response code errors may cause Google to reduce its crawling of your website and perhaps even your rankings.
  • You want to make sure that search engines are crawling everything, new and old, that you want to appear and rank in the SERPs (and nothing else).
  • It’s crucial to ensure that all URL redirections will pass along any incoming “link juice.”

However, log analysis is something that is unfortunately discussed all too rarely in SEO circles. So, here, I wanted to give the Moz community an introductory guide to log analytics that I hope will help. If you have any questions, feel free to ask in the comments!

What is a log file?

Computer servers, operating systems, network devices, and computer applications automatically generate something called a log entry whenever they perform an action. In a SEO and digital marketing context, one type of action is whenever a page is requested by a visiting bot or human.

Server log entries are specifically programmed to be output in the Common Log Format of the W3C consortium. Here is one example from Wikipedia with my accompanying explanations:

127.0.0.1 user-identifier frank [10/Oct/2000:13:55:36 -0700] "GET /apache_pb.gif HTTP/1.0" 200 2326
  • 127.0.0.1 — The remote hostname. An IP address is shown, like in this example, whenever the DNS hostname is not available or DNSLookup is turned off.
  • user-identifier — The remote logname / RFC 1413 identity of the user. (It’s not that important.)
  • frank — The user ID of the person requesting the page. Based on what I see in my Moz profile, Moz’s log entries would probably show either “SamuelScott” or “392388” whenever I visit a page after having logged in.
  • [10/Oct/2000:13:55:36 -0700] — The date, time, and timezone of the action in question in strftime format.
  • GET /apache_pb.gif HTTP/1.0 — “GET” is one of the two commands (the other is “POST”) that can be performed. “GET” fetches a URL while “POST” is submitting something (such as a forum comment). The second part is the URL that is being accessed, and the last part is the version of HTTP that is being accessed.
  • 200 — The status code of the document that was returned.
  • 2326 — The size, in bytes, of the document that was returned.

Note: A hyphen is shown in a field when that information is unavailable.

Every single time that you — or the Googlebot — visit a page on a website, a line with this information is output, recorded, and stored by the server.

Log entries are generated continuously and anywhere from several to thousands can be created every second — depending on the level of a given server, network, or application’s activity. A collection of log entries is called a log file (or often in slang, “the log” or “the logs”), and it is displayed with the most-recent log entry at the bottom. Individual log files often contain a calendar day’s worth of log entries.

Accessing your log files

Different types of servers store and manage their log files differently. Here are the general guides to finding and managing log data on three of the most-popular types of servers:

What is log analysis?

Log analysis (or log analytics) is the process of going through log files to learn something from the data. Some common reasons include:

  • Development and quality assurance (QA) — Creating a program or application and checking for problematic bugs to make sure that it functions properly
  • Network troubleshooting — Responding to and fixing system errors in a network
  • Customer service — Determining what happened when a customer had a problem with a technical product
  • Security issues — Investigating incidents of hacking and other intrusions
  • Compliance matters — Gathering information in response to corporate or government policies
  • Technical SEO — This is my favorite! More on that in a bit.

Log analysis is rarely performed regularly. Usually, people go into log files only in response to something — a bug, a hack, a subpoena, an error, or a malfunction. It’s not something that anyone wants to do on an ongoing basis.

Why? This is a screenshot of ours of just a very small part of an original (unstructured) log file:

Ouch. If a website gets 10,000 visitors who each go to ten pages per day, then the server will create a log file every day that will consist of 100,000 log entries. No one has the time to go through all of that manually.

How to do log analysis

There are three general ways to make log analysis easier in SEO or any other context:

  • Do-it-yourself in Excel
  • Proprietary software such as Splunk or Sumo-logic
  • The ELK Stack open-source software

Tim Resnik’s Moz essay from a few years ago walks you through the process of exporting a batch of log files into Excel. This is a (relatively) quick and easy way to do simple log analysis, but the downside is that one will see only a snapshot in time and not any overall trends. To obtain the best data, it’s crucial to use either proprietary tools or the ELK Stack.

Splunk and Sumo-Logic are proprietary log analysis tools that are primarily used by enterprise companies. The ELK Stack is a free and open-source batch of three platforms (Elasticsearch, Logstash, and Kibana) that is owned by Elastic and used more often by smaller businesses. (Disclosure: We at Logz.io use the ELK Stack to monitor our own internal systems as well as for the basis of our own log management software.)

For those who are interested in using this process to do technical SEO analysis, monitor system or application performance, or for any other reason, our CEO, Tomer Levy, has written a guide to deploying the ELK Stack.

Technical SEO insights in log data

However you choose to access and understand your log data, there are many important technical SEO issues to address as needed. I’ve included screenshots of our technical SEO dashboard with our own website’s data to demonstrate what to examine in your logs.

Bot crawl volume

It’s important to know the number of requests made by Baidu, BingBot, GoogleBot, Yahoo, Yandex, and others over a given period time. If, for example, you want to get found in search in Russia but Yandex is not crawling your website, that is a problem. (You’d want to consult Yandex Webmaster and see this article on Search Engine Land.)

Response code errors

Moz has a great primer on the meanings of the different status codes. I have an alert system setup that tells me about 4XX and 5XX errors immediately because those are very significant.

Temporary redirects

Temporary 302 redirects do not pass along the “link juice” of external links from the old URL to the new one. Almost all of the time, they should be changed to permanent 301 redirects.

Crawl budget waste

Google assigns a crawl budget to each website based on numerous factors. If your crawl budget is, say, 100 pages per day (or the equivalent amount of data), then you want to be sure that all 100 are things that you want to appear in the SERPs. No matter what you write in your robots.txt file and meta-robots tags, you might still be wasting your crawl budget on advertising landing pages, internal scripts, and more. The logs will tell you — I’ve outlined two script-based examples in red above.

If you hit your crawl limit but still have new content that should be indexed to appear in search results, Google may abandon your site before finding it.

Duplicate URL crawling

The addition of URL parameters — typically used in tracking for marketing purposes — often results in search engines wasting crawl budgets by crawling different URLs with the same content. To learn how to address this issue, I recommend reading the resources on Google and Search Engine Land here, here, here, and here.

Crawl priority

Google might be ignoring (and not crawling or indexing) a crucial page or section of your website. The logs will reveal what URLs and/or directories are getting the most and least attention. If, for example, you have published an e-book that attempts to rank for targeted search queries but it sits in a directory that Google only visits once every six months, then you won’t get any organic search traffic from the e-book for up to six months.

If a part of your website is not being crawled very often — and it is updated often enough that it should be — then you might need to check your internal-linking structure and the crawl-priority settings in your XML sitemap.

Last crawl date

Have you uploaded something that you hope will be indexed quickly? The log files will tell you when Google has crawled it.

Crawl budget

One thing I personally like to check and see is Googlebot’s real-time activity on our site because the crawl budget that the search engine assigns to a website is a rough indicator — a very rough one — of how much it “likes” your site. Google ideally does not want to waste valuable crawling time on a bad website. Here, I had seen that Googlebot had made 154 requests of our new startup’s website over the prior twenty-four hours. Hopefully, that number will go up!

As I hope you can see, log analysis is critically important in technical SEO. It’s eleven o’clock — do you know where your logs are now?

Additional resources

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 4 years ago from tracking.feedpress.it

​Inbound Lead Generation: eCommerce Marketing’s Missing Link

Posted by Everett

If eCommerce businesses hope to remain competitive with Amazon, eBay, big box brands, and other online retail juggernauts, they’ll need to learn how to conduct content marketing, lead generation, and contact nurturing as part of a comprehensive inbound marketing strategy.

First, I will discuss some of the ways most online retailers are approaching email from the bottom of the funnel upward, and why this needs to be turned around. Then we can explore how to go about doing this within the framework of “Inbound Marketing” for eCommerce businesses. Lastly, popular marketing automation and email marketing solutions are discussed in the context of inbound marketing for eCommerce.

Key differences between eCommerce and lead generation approaches to email

Different list growth strategies

Email acquisition sources differ greatly between lead gen. sites and online stores. The biggest driver of email acquisition for most eCommerce businesses are their shoppers, especially when the business doesn’t collect an email address for their contact database until the shopper provides it during the check-out process—possibly, not until the very end.

With most B2B/B2C lead gen. websites, the entire purpose of every landing page is to get visitors to submit a contact form or pick up the phone. Often, the price tag for their products or services is much higher than those of an eCommerce site or involves recurring payments. In other words, what they’re selling is more difficult to sell. People take longer to make those purchasing decisions. For this reason, leads—in the form of contact names and email addresses—are typically acquired and nurtured without having first become a customer.

Contacts vs. leads

Whether it is a B2B or B2C website, lead gen. contacts (called leads) are thought of as potential customers (clients, subscribers, patients) who need to be nurtured to the point of becoming “sales qualified,” meaning they’ll eventually get a sales call or email that attempts to convert them into a customer.

On the other hand, eCommerce contacts are often thought of primarily as existing customers to whom the marketing team can blast coupons and other offers by email.

Retail sites typically don’t capture leads at the top or middle of the funnel. Only once a shopper has checked out do they get added to the list. Historically, the buying cycle has been short enough that eCommerce sites could move many first-time visitors directly to customers in a single visit.
But this has changed.

Unless your brand is very strong—possibly a luxury brand or one with an offline retail presence—it is probably getting more difficult (i.e. expensive) to acquire new customers. At the same time, attrition rates are rising. Conversion optimization helps by converting more bottom of the funnel visitors. SEO helps drive more traffic into the site, but mostly for middle-of-funnel (category page) and bottom-of-funnel (product page) visitors who may not also be price/feature comparison shopping, or are unable to convert right away because of device or time limitations.

Even savvy retailers publishing content for shoppers higher up in the funnel, such as buyer guides and reviews, aren’t getting an email address and are missing a lot of opportunities because of it.

attract-convert-grow-funnel-inflow-2.jpg

Here’s a thought. If your eCommerce site has a 10 percent conversion rate, you’re doing pretty good by most standards. But what happened to the other 90 percent of those visitors? Will you have the opportunity to connect with them again? Even if you bump that up a few percentage points with retargeting, a lot of potential revenue has seeped out of your funnel without a trace.

I don’t mean to bash the eCommerce marketing community with generalizations. Most lead gen. sites aren’t doing anything spectacular either, and a lot of opportunity is missed all around.

There are many eCommerce brands doing great things marketing-wise. I’m a big fan of
Crutchfield for their educational resources targeting early-funnel traffic, and Neman Tools, Saddleback Leather and Feltraiger for the stories they tell. Amazon is hard to beat when it comes to scalability, product suggestions and user-generated reviews.

Sadly, most eCommerce sites (including many of the major household brands) still approach marketing in this way…

The ol’ bait n’ switch: promising value and delivering spam

Established eCommerce brands have gigantic mailing lists (compared with lead gen. counterparts), to whom they typically send out at least one email each week with “offers” like free shipping, $ off, buy-one-get-one, or % off their next purchase. The lists are minimally segmented, if at all. For example, there might be lists for repeat customers, best customers, unresponsive contacts, recent purchasers, shoppers with abandoned carts, purchases by category, etc.

The missing points of segmentation include which campaign resulted in the initial contact (sometimes referred to as a cohort) and—most importantly—the persona and buying cycle stage that best applies to each contact.

Online retailers often send frequent “blasts” to their entire list or to a few of the large segments mentioned above. Lack of segmentation means contacts aren’t receiving emails based on their interests, problems, or buying cycle stage, but instead, are receiving what they perceive as “generic” emails.

The result of these missing segments and the lack of overarching strategy looks something like this:

My, What a Big LIST You Have!

iStock_000017047747Medium.jpg

TIME reported in 2012 on stats from Responsys that the average online retailer sent out between five and six emails the week after Thanksgiving. Around the same time, the Wall Street Journal reported that the top 100 online retailers sent an average of 177 emails apiece to each of their contacts in 2011. Averaged out, that’s somewhere between three and four emails each week that the contact is receiving from these retailers.

The better to SPAM you with!

iStock_000016088853Medium.jpg

A 2014 whitepaper from SimpleRelevance titled
Email Fail: An In-Depth Evaluation of Top 20 Internet Retailer’s Email Personalization Capabilities (
PDF) found that, while 70 percent of marketing executives believed personalization was of “utmost importance” to their business…

“Only 17 percent of marketing leaders are going beyond basic transactional data to deliver personalized messages to consumers.”

Speaking of email overload, the same report found that some major online retailers sent ten or more emails per week!

simplerelevance-email-report-frequency.png

The result?

All too often, the eCommerce business will carry around big, dead lists of contacts who don’t even bother reading their emails anymore. They end up scrambling toward other channels to “drive more demand,” but because the real problems were never addressed, this ends up increasing new customer acquisition costs.

The cycle looks something like this:

  1. Spend a fortune driving in unqualified traffic from top-of-the-funnel channels
  2. Ignore the majority of those visitors who aren’t ready to purchase
  3. Capture email addresses only for the few visitors who made a purchase
  4. Spam the hell out of those people until they unsubscribe
  5. Spend a bunch more money trying to fill the top of the funnel with even more traffic

It’s like trying to fill your funnel with a bucket full of holes, some of them patched with band-aids.

The real problems

  1. Lack of a cohesive strategy across marketing channels
  2. Lack of a cohesive content strategy throughout all stages of the buying cycle
  3. Lack of persona, buying cycle stage, and cohort-based list segmentation to nurture contacts
  4. Lack of tracking across customer touchpoints and devices
  5. Lack of gated content that provides enough value to early-funnel visitors to get them to provide their email address

So, what’s the answer?

Inbound marketing allows online retailers to stop competing with Amazon and other “price focused” competitors with leaky funnels, and to instead focus on:

  1. Persona-based content marketing campaigns designed to acquire email addresses from high-quality leads (potential customers) by offering them the right content for each stage in their buyer’s journey
  2. A robust marketing automation system that makes true personalization scalable
  3. Automated contact nurturing emails triggered by certain events, such as viewing specific content, abandoning their shopping cart, adding items to their wish list or performing micro-conversions like downloading a look book
  4. Intelligent SMM campaigns that match visitors and customers with social accounts by email addresses, interests and demographics—as well as social monitoring
  5. Hyper-segmented email contact lists to support the marketing automation described above, as well as to provide highly-customized email and shopping experiences
  6. Cross-channel, closed loop reporting to provide a complete “omnichannel” view of online marketing efforts and how they assist offline conversions, if applicable

Each of these areas will be covered in more detail below. First, let’s take a quick step back and define what it is we’re talking about here.

Inbound marketing: a primer

A lot of people think “inbound marketing” is just a way some SEO agencies are re-cloaking themselves to avoid negative associations with search engine optimization. Others think it’s synonymous with “internet marketing.” I think it goes more like this:

Inbound marketing is to Internet marketing as SEO is to inbound marketing: One piece of a larger whole.

There are many ways to define inbound marketing. A cursory review of definitions from several trusted sources reveals some fundamental similarities :

Rand Fishkin

randfishkin.jpeg

“Inbound Marketing is the practice of earning traffic and attention for your business on the web rather than buying it or interrupting people to get it. Inbound channels include organic search, social media, community-building content, opt-in email, word of mouth, and many others. Inbound marketing is particularly powerful because it appeals to what people are looking for and what they want, rather than trying to get between them and what they’re trying to do with advertising. Inbound’s also powerful due to the flywheel-effect it creates. The more you invest in Inbound and the more success you have, the less effort required to earn additional benefit.”


Mike King

mikeking.jpeg

“Inbound Marketing is a collection of marketing activities that leverage remarkable content to penetrate earned media channels such as Organic Search, Social Media, Email, News and the Blogosphere with the goal of engaging prospects when they are specifically interested in what the brand has to offer.”

This quote is from 2012, and is still just as accurate today. It’s from an
Inbound.org comment thread where you can also see many other takes on it from the likes of Ian Lurie, Jonathon Colman, and Larry Kim.


Inflow

inflow-logo.jpeg

“Inbound Marketing is a multi-channel, buyer-centric approach to online marketing that involves attracting, engaging, nurturing and converting potential customers from wherever they are in the buying cycle.”

From Inflow’s
Inbound Services page.


Wikipedia

wikipedia.jpeg

“Inbound marketing refers to marketing activities that bring visitors in, rather than marketers having to go out to get prospects’ attention. Inbound marketing earns the attention of customers, makes the company easy to be found, and draws customers to the website by producing interesting content.”

From
Inbound Marketing – Wikipedia.


Larry-Kim.jpeg

Larry Kim

“Inbound marketing” refers to marketing activities that bring leads and customers in when they’re ready, rather than you having to go out and wave your arms to try to get people’s attention.”

Via
Marketing Land in 2013. You can also read more of Larry Kim’s interpretation, along with many others, on Inbound.org.


Hubspot

“Instead of the old outbound marketing methods of buying ads, buying email lists, and praying for leads, inbound marketing focuses on creating quality content that pulls people toward your company and product, where they naturally want to be.”

Via
Hubspot, a marketing automation platform for inbound marketing.

When everyone has their own definition of something, it helps to think about what they have in common, as opposed to how they differ. In the case of inbound, this includes concepts such as:

  • Pull (inbound) vs. push (interruption) marketing
  • “Earning” media coverage, search engine rankings, visitors and customers with outstanding content
  • Marketing across channels
  • Meeting potential customers where they are in their buyer’s journey

Running your first eCommerce inbound marketing campaign

Audience personas—priority no. 1

The magic happens when retailers begin to hyper-segment their list based on buyer personas and other relevant information (i.e. what they’ve downloaded, what they’ve purchased, if they abandoned their cart…). This all starts with audience research to develop personas. If you need more information on persona development, try these resources:

Once personas are developed, retailers should choose one on which to focus. A complete campaign strategy should be developed around this persona, with the aim of providing the “right value” to them at the “right time” in their buyer’s journey.

Ready to get started?

We’ve developed a quick-start guide in the form of a checklist for eCommerce marketers who want to get started with inbound marketing, which you can access below.

inbound ecommerce checklist

Hands-on experience running one campaign will teach you more about inbound marketing than a dozen articles. My advice: Just do one. You will make mistakes. Learn from them and get better each time.

Example inbound marketing campaign

Below is an example of how a hypothetical inbound marketing campaign might play out, assuming you have completed all of the steps in the checklist above. Imagine you handle marketing for an online retailer of high-end sporting goods.

AT Hiker Tommy campaign: From awareness to purchase

When segmenting visitors and customers for a “high-end sporting goods / camping retailer” based on the East Coast, you identified a segment of “Trail Hikers.” These are people with disposable income who care about high-quality gear, and will pay top dollar if they know it is tested and reliable. The top trail on their list of destinations is the
Appalachian Trail (AT).

Top of the Funnel: SEO & Strategic Content Marketing

at-tommy.jpg

Tommy’s first action is to do “top of the funnel” research from search engines (one reason why SEO is still so important to a complete inbound marketing strategy).

A search for “Hiking the Appalachian Trail” turns up your article titled “What NOT to Pack When Hiking the Appalachian Trail,” which lists common items that are bulky/heavy, and highlights slimmer, lighter alternatives from your online catalog.

It also highlights the difference between cheap gear and the kind that won’t let you down on your 2,181 mile journey through the wilderness of Appalachia, something you learned was important to Tommy when developing his persona. This allows you to get the company’s value proposition of “tested, high-end, quality gear only” in front of readers very early in their buyer’s journey—important if you want to differentiate your site from all of the retailers racing Amazon to the bottom of their profit margins.

So far you have yet to make “contact” with AT Hiker Tommy. The key to “acquiring” a contact before the potential customer is ready to make a purchase is to provide something of value to that specific type of person (i.e. their persona) at that specific point in time (i.e. their buying cycle stage).

In this case, we need to provide value to AT Hiker Tommy while he is getting started on his research about hiking the Appalachian Trail. He has an idea of what gear not to bring, as well as some lighter, higher-end options sold on your site. At this point, however, he is not ready to buy anything without researching the trail more. This is where retailers lose most of their potential customers. But not you. Not this time…

Middle of the funnel: Content offers, personalization, social & email nurturing

at-hiker-ebook.png

On the “What NOT to Pack When Hiking the Appalachian Trail” article (and probably several others), you have placed a call-to-action (CTA) in the form of a button that offers something like:

Download our Free 122-page Guide to Hiking the Appalachian Trail

This takes Tommy to a landing page showcasing some of the quotes from the book, and highlighting things like:

“We interviewed over 50 ‘thru-hikers’ who completed the AT and have curated and organized the best first-hand tips, along with our own significant research to develop a free eBook that should answer most of your questions about the trail.”

By entering their email address potential customers agree to allow you to send them the free PDF downloadable guide to hiking the AT, and other relevant information about hiking.

An automated email is sent with a link to the downloadable PDF guide, and several other useful content links, such as “The AT Hiker’s Guide to Gear for the Appalachian Trail”—content designed to move Tommy further toward the purchase of hiking gear.

If Tommy still has not made a purchase within the next two weeks, another automated email is sent asking for feedback about the PDF guide (providing the link again), and to again provide the link to the “AT Hiker’s Guide to Gear…” along with a compelling offer just for him, perhaps “Get 20% off your first hiking gear purchase, and a free wall map of the AT!”

Having Tommy’s email address also allows you to hyper-target him on social channels, while also leveraging his initial visit to initiate retargeting efforts.

Bottom of the funnel: Email nurturing & strategic, segmented offers

Eventually Tommy makes a purchase, and he may or may not receive further emails related to this campaign, such as post-purchase emails for reviews, up-sells and cross-sells.

Upon checkout, Tommy checked the box to opt-in to weekly promotional emails. He is now on multiple lists. Your marketing automation system will automatically update Tommy’s status from “Contact” or lead, to “Customer” and potentially remove or deactivate him from the marketing automation system database. This is accomplished either by default integration features, or with the help of integration tools like
Zapier and IFTTT.

You have now nurtured Tommy from his initial research on Google all the way to his first purchase without ever having sent a spammy newsletter email full of irrelevant coupons and other offers. However, now that he is a loyal customer, Tommy finds value in these bottom-of-funnel email offers.

And this is just the start

Every inbound marketing campaign will have its own mix of appropriate channels. This post has focused mostly on email because acquiring the initial permission to contact the person is what fuels most of the other features offered by marketing automation systems, including:

  • Personalization of offers and other content on the site.
  • Knowing exactly which visitors are interacting on social media
  • Knowing where visitors and social followers are in the buying cycle and which persona best represents them, among other things.
  • Smart forms that don’t require visitors to put in the same information twice and allow you to build out more detailed profiles of them over time.
  • Blogging platforms that tie into email and marketing automation systems
  • Analytics data that isn’t blocked by Google and is tied directly to real people.
  • Closed-loop reporting that integrates with call-tracking and Google’s Data Import tool
  • Up-sell, cross-sell, and abandoned cart reclamation features
Three more things…
  1. If you can figure out a way to get Tommy to “log in” when he comes to your site, the personalization possibilities are nearly limitless.
  2. The persona above is based on a real customer segment. I named it after my friend Tommy Bailey, who actually did write the eBook
    Guide to Hiking the Appalachian Trail, featured in the image above.
  3. This Moz post is part of an inbound marketing campaign targeting eCommerce marketers, a segment Inflow identified while building out our own personas. Our hope, and the whole point of inbound marketing, is that it provides value to you.

Current state of the inbound marketing industry

Inbound has, for the the most part, been applied to businesses in which the website objective is to generate leads for a sales team to follow-up with and close the deal. An examination of various marketing automation platforms—a key component of scalable inbound marketing programs—highlights this issue.

Popular marketing automation systems

Most of the major marketing automation systems can be be used very effectively as the backbone of an inbound marketing program for eCommerce businesses. However, only one of them (Silverpop) has made significant efforts to court the eCommerce market with content and out-of-box features. The next closest thing is Hubspot, so let’s start with those two:

Silverpop – an IBMⓇ Company

silver-pop.jpeg

Unlike the other platforms below, right out of the box Silverpop allows marketers to tap into very specific behaviors, including the items purchased or left in the cart.

You can easily segment based on metrics like the Recency, Frequency and Monetary Value (RFM) of purchases:

silverpop triggered campaigns

You can automate personalized shopping cart abandonment recovery emails:

silverpop cart abandonment recovery

You can integrate with many leading brands offering complementary services, including: couponing, CRM, analytics, email deliverability enhancement, social and most major eCommerce platforms.

What you can’t do with Silverpop is blog, find pricing info on their website, get a free trial on their website or have a modern-looking user experience. Sounds like an IBMⓇ company, doesn’t it?

HubSpot

Out of all the marketing automation platforms on this list, HubSpot is the most capable of handling “inbound marketing” campaigns from start to finish. This should come as no surprise, given the phrase is credited to
Brian Halligan, HubSpot’s co-founder and CEO.

While they don’t specifically cater to eCommerce marketing needs with the same gusto they give to lead gen. marketing, HubSpot does have
an eCommerce landing page and a demo landing page for eCommerce leads, which suggests that their own personas include eCommerce marketers. Additionally, there is some good content on their blog written specifically for eCommerce.

HubSpot has allowed some key partners to develop plug-ins that integrate with leading eCommerce platforms. This approach works well with curation, and is not dissimilar to how Google handles Android or Apple handles their approved apps.

magento and hubspot

The
Magento Connector for HubSpot, which costs $80 per month, was developed by EYEMAGiNE, a creative design firm for eCommerce websites. A similar HubSpot-approved third-party integration is on the way for Bigcommerce.

Another eCommerce integration for Hubspot is a Shopify plug-in called
HubShoply, which was developed by Groove Commerce and costs $100 per month.

You can also use HubSpot’s native integration capabilities with
Zapier to sync data between HubSpot and most major eCommerce SaaS vendors, including the ones above, as well as WooCommerce, Shopify, PayPal, Infusionsoft and more. However, the same could be said of some of the other marketing automation platforms, and using these third-party solutions can sometimes feel like fitting a square peg into a round hole.

HubSpot can and does handle inbound marketing for eCommerce websites. All of the features are there, or easy enough to integrate. But let’s put some pressure on them to up their eCommerce game even more. The least they can do is put an eCommerce link in the footer:

hubspot menus

Despite the lack of clear navigation to their eCommerce content, HubSpot seems to be paying more attention to the needs of eCommerce businesses than the rest of the platforms below.

Marketo

Nothing about Marketo’s in-house marketing strategy suggests “Ecommerce Director Bob” might be one of their personas. The description for each of
their marketing automation packages (from Spark to Enterprise) mentions that it is “for B2B” websites.

marketo screenshot

Driving Sales could apply to a retail business so I clicked on the link. Nope. Clearly, this is for lead generation.

marketo marketing automation

Passing “purchase-ready leads” over to your “sales reps” is a good example of the type of language used throughout the site.

Make no mistake, Marketo is a top-notch marketing automation platform. Powerful and clean, it’s a shame they don’t launch a full-scale eCommerce version of their core product. In the meantime, there’s the
Magento Integration for Marketo Plug-in developed by an agency out of Australia called Hoosh Marketing.

magento marketo integration

I’ve never used this integration, but it’s part of Marketo’s
LaunchPoint directory, which I imagine is vetted, and Hoosh seems like a reputable agency.

Their
pricing page is blurred and gated, which is annoying, but perhaps they’ll come on here and tell everyone how much they charge.

marketo pricing page

As with all others except Silverpop, the Marketo navigation provides no easy paths to landing pages that would appeal to “Ecommerce Director Bob.”

Pardot

This option is a
SalesForce product, so—though I’ve never had the opportunity to use it—I can imagine Pardot is heavy on B2B/Sales and very light on B2C marketing for retail sites.

The hero image on their homepage says as much.

pardot tagline

pardot marketing automationAgain, no mention of eCommerce or retail, but clear navigation to lead gen and sales.

Eloqua / OMC

eloqua-logo.jpeg

Eloqua, now part of the Oracle Marketing Cloud (OMC), has a landing page
for the retail industry, on which they proclaim:

“Retail marketers know that the path to lifelong loyalty and increased revenue goes through building and growing deep client relationships.”

Since when did retail marketers start calling customers clients?

eloqua integration

The Integration tab on OMC’s “…Retail.html” page helpfully informs eCommerce marketers that their sales teams can continue using CRM systems like SalesForce and Microsoft Dynamics but doesn’t mention anything about eCommerce platforms and other SaaS solutions for eCommerce businesses.

Others

There are many other players in this arena. Though I haven’t used them yet, three I would love to try out are
SharpSpring, Hatchbuck and Act-On. But none of them appear to be any better suited to handle the concerns of eCommerce websites.

Where there’s a gap, there’s opportunity

The purpose of the section above wasn’t to highlight deficiencies in the tools themselves, but to illustrate a gap in who they are being marketed to and developed for.

So far, most of your eCommerce competitors probably aren’t using tools like these because they are not marketed to by the platforms, and don’t know how to apply the technology to online retail in a way that would justify the expense.

The thing is, a tool is just a tool

The
key concepts behind inbound marketing apply just as much to online retail as they do to lead generation.

In order to “do inbound marketing,” a marketing automation system isn’t even strictly necessary (in theory). They just help make the activities scalable for most businesses.

They also bring a lot of different marketing activities under one roof, which saves time and allows data to be moved and utilized between channels and systems. For example, what a customer is doing on social could influence the emails they receive, or content they see on your site. Here are some potential uses for most of the platforms above:

Automated marketing uses

  • Personalized abandoned cart emails
  • Post-purchase nurturing/reorder marketing
  • Welcome campaigns for the newsletter (other free offer) signups
  • Winback campaigns
  • Lead-nurturing email campaigns for cohorts and persona-based segments

Content marketing uses

  • Optimized, strategic blogging platforms, and frameworks
  • Landing pages for pre-transactional/educational offers or contests
  • Social media reporting, monitoring, and publishing
  • Personalization of content and user experience

Reporting uses

  • Revenue reporting (by segment or marketing action)
  • Attribution reporting (by campaign or content)

Assuming you don’t have the budget for a marketing automation system, but already have a good email marketing platform, you can still get started with inbound marketing. Eventually, however, you may want to graduate to a dedicated marketing automation solution to reap the full benefits.

Email marketing platforms

Most of the marketing automation systems claim to replace your email marketing platform, while many email marketing platforms claim to be marketing automation systems. Neither statement is completely accurate.

Marketing automation systems, especially those created specifically for the type of “inbound” campaigns described above, provide a powerful suite of tools all in one place. On the other hand, dedicated email platforms tend to offer “email marketing” features that are better, and more robust, than those offered by marketing automation systems. Some of them are also considerably cheaper—such as
MailChimp—but those are often light on even the email-specific features for eCommerce.

A different type of campaign

Email “blasts” in the form of B.O.G.O., $10 off or free shipping offers can still be very successful in generating incremental revenue boosts — especially for existing customers and seasonal campaigns.

The conversion rate on a 20% off coupon sent to existing customers, for instance, would likely pulverize the conversion rate of an email going out to middle-of-funnel contacts with a link to content (at least with how CR is currently being calculated by email platforms).

Inbound marketing campaigns can also offer quick wins, but they tend to focus mostly on non-customers after the first segmentation campaign (a campaign for the purpose of segmenting your list, such as an incentivised survey). This means lower initial conversion rates, but long-term success with the growth of new customers.

Here’s a good bet if works with your budget: Rely on a marketing automation system for inbound marketing to drive new customer acquisition from initial visit to first purchase, while using a good email marketing platform to run your “promotional email” campaigns to existing customers.

If you have to choose one or the other, I’d go with a robust marketing automation system.

Some of the most popular email platforms used by eCommerce businesses, with a focus on how they handle various Inbound Marketing activities, include:

Bronto

bronto.jpeg

This platform builds in features like abandoned cart recovery, advanced email list segmentation and automated email workflows that nurture contacts over time.

They also offer a host of eCommerce-related
features that you just don’t get with marketing automation systems like Hubspot and Marketo. This includes easy integration with a variety of eCommerce platforms like ATG, Demandware, Magento, Miva Merchant, Mozu and MarketLive, not to mention apps for coupons, product recommendations, social shopping and more. Integration with enterprise eCommerce platforms is one reason why Bronto is seen over and over again when browsing the Internet Retailer Top 500 reports.

On the other hand, Bronto—like the rest of these email platforms—doesn’t have many of the features that assist with content marketing outside of emails. As an “inbound” marketing automation system, it is incomplete because it focuses almost solely on one channel: email.

Vertical Response

verticalresponse.jpeg

Another juggernaut in eCommerce email marketing platforms, Vertical Response, has even fewer inbound-related features than Bronto, though it is a good email platform with a free version that includes up to 1,000 contacts and 4,000 emails per month (i.e. 4 emails to a full list of 1,000).

Oracle Marketing Cloud (OMC)

Responsys (the email platform), like Eloqua (the marketing automation system) was gobbled up by Oracle and is now part of their “Marketing Cloud.”

It has been my experience that when a big technology firm like IBM or Oracle buys a great product, it isn’t “great” for the users. Time will tell.

Listrak

listrak.jpeg

Out of the established email platforms for eCommerce, Listrak may do the best job at positioning themselves as a full inbound marketing platform.

Listrak’s value proposition is that they’re an “Omnichannel” solution. Everything is all in one “Single, Integrated Digital Marketing Platform for Retailers.” The homepage image promises solutions for Email, Mobile, Social, Web and In-Store channels.

I haven’t had the opportunity to work with Listrak yet, but would love to hear feedback in the comments on whether they could handle the kind of persona-based content marketing and automated email nurturing campaigns described in the example campaign above.

Key takeaways

Congratulations for making this far! Here are a few things I hope you’ll take away from this post:

  • There is a lot of opportunity right now for eCommerce sites to take advantage of marketing automation systems and robust email marketing platforms as the infrastructure to run comprehensive inbound marketing campaigns.
  • There is a lot of opportunity right now for marketing automation systems to develop content and build in eCommerce-specific features to lure eCommerce marketers.
  • Inbound marketing isn’t email marketing, although email is an important piece to inbound because it allows you to begin forming lasting relationships with potential customers much earlier in the buying cycle.
  • To see the full benefits of inbound marketing, you should focus on getting the right content to the right person at the right time in their shopping journey. This necessarily involves several different channels, including search, social and email. One of the many benefits of marketing automation systems is their ability to track your efforts here across marketing channels, devices and touch-points.

Tools, resources, and further reading

There is a lot of great content on the topic of Inbound marketing, some of which has greatly informed my own understanding and approach. Here are a few resources you may find useful as well.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 4 years ago from tracking.feedpress.it

Headline Writing and Title Tag SEO in a Clickbait World – Whiteboard Friday

Posted by randfish

When writing headlines and title tags, we’re often conflicted in what we’re trying to say and (more to the point) how we’re trying to say it. Do we want it to help the page rank in SERPs? Do we want people to be intrigued enough to click through? Or are we trying to best satisfy the searcher’s intent? We’d like all three, but a headline that achieves them all is incredibly difficult to write.

In today’s Whiteboard Friday, Rand illustrates just how small the intersection of those goals is, and offers a process you can use to find the best way forward.

For reference, here’s a still of this week’s whiteboard!

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat about writing titles and headlines, both for SEO and in this new click-bait, Facebook social world. This is kind of a challenge, because I think many folks are seeing and observing that a lot of the ranking signals that can help a page perform well are often preceded or well correlated with social activity, which would kind of bias us towards saying, “Hey, how can I do these click-baity, link-baity sorts of social viral pieces,” versus we’re also a challenge with, “Gosh, those things aren’t as traditionally well performing in search results from a perhaps click-through rate and certainly from a search conversion perspective. So how do we balance out these two and make them work together for us based on our marketing goals?” So I want to try and help with that.

Let’s look at a search query for Viking battles, in Google. These are the top two results. One is from Wikipedia. It’s a category page — Battles Involving the Vikings. That’s pretty darn straightforward. But then our second result — actually this might be a third result, I think there’s a indented second Wikipedia result — is the seven most bad ass last stands in the history of battles. It turns out that there happen to be a number of Viking related battles in there, and you can see that in the meta description that Google pulls. This one’s from Crack.com.

These are pretty representative of the two different kinds of results or of content pieces that I’m talking about. One is very, very viral, very social focused, clearly designed to sort of do well in the Facebook world. One is much more classic search focused, clearly designed to help answer the user query — here’s a list of Viking battles and their prominence and importance in history, and structure, and all those kinds of things.

Okay. Here’s another query — Viking jewelry. Going to stick with my Viking theme, because why not? We can see a website from Viking jewelry. This one’s on JellDragon.com. It’s an eCommerce site. They’re selling sterling silver and bronze Viking jewelry. They’ve actually done very classic SEO focus. Not only do they have Viking jewelry mentioned twice, in the second instance of Viking jewelry, I think they’ve intentionally — I hope it was intentionally — misspelled the word “jewelry” to hopefully catch misspellings. That’s some old-school SEO. I would actually not recommend this for any purpose.

But I thought it was interesting to highlight versus in this search result it takes until page three until I could really find a viral, social, targeted, more link-baity, click-baity type of article, this one from io9 — 1,000 Year-old Viking Jewelry Found On Danish Farm. You know what the interesting part is? In this case, both of these are on powerful domains. They both have quite a few links to them from many external sources. They’re pretty well SEO’d pages.

In this case, the first two pages of results are all kind of small jewelry website stores and a few results from like Etsy and Amazon, more powerful authoritative domains. But it really takes a long time before you get these, what I’d consider, very powerful, very strong attempts at ranking for Viking jewelry from more of your click-bait, social, headline, viral sites. io9 certainly, I would kind of expect them to perform higher, except that this doesn’t serve the searcher intent.

I think Google knows that when people look for Viking jewelry, they’re not looking for the history of Viking jewelry or where recent archeological finds of Viking jewelry happened. They’re looking specifically for eCommerce sites. They’re trying to transact and buy, or at least view and see what Viking jewelry looks like. So they’re looking for photo heavy, visual heavy, potentially places where they might buy stuff. Maybe it’s some people looking for artifacts as well, to view the images of those, but less of the click-bait focus kind of stuff.

This one I think it’s very likely that this does indeed perform well for this search query, and lots of people do click on that as a positive result for what they’re looking for from Viking battles, because they’d like to see, “Okay, what were the coolest, most amazing Viking battles that happened in history?”

You can kind of see what’s happened here with two things. One is with Hummingbird and Google’s focus on topic modeling, and the other with searcher intent and how Google has gotten so incredibly good at pattern matching to serve user intent. This is really important from an SEO perspective to understand as well, and I like how these two examples highlight it. One is saying, “Hey, just because you have the most links, the strongest domain, the best keyword targeting, doesn’t necessarily mean you’ll rank if you’re not serving searcher intent.”

Now, when we think about doing this for ourselves, that click-bait versus searched optimized experience for our content, what is it about? It’s really about choosing. It’s about choosing searcher intent, our website and marketing goals, or click-bait types of goals. I’ve visualized the intersection here with a Venn diagram. So these in pink here, the click-bait pieces that are going to resonate in social media — Facebook, Twitter, etc. Blue is the intent of searchers, and purple is your marketing goals, what you want to achieve when visitors get to your site, the reason you’re trying to attract this traffic in the first place.

This intersection, as you will notice, is super, uber tiny. It is miniscule. It is molecule sized, and it’s a very, very hard intersection to hit. In fact, for the vast majority of content pieces, I’m going to say that it’s going to be close to, not always, but close to impossible to get that perfect mix of click-bait, intent of searchers, and your marketing goals. The times when it works best is really when you’re trying to educate your audience or provide them with informational value, and that’s also something that’s going to resonate in the social web and something searchers are going to be looking for. It works pretty well in B2B types of things, particularly in spaces where there’s lots of influencers and amplifiers who also care about educating their followers. It doesn’t work so well when you’re trying to target Viking battles or Viking jewelry. What can I say, the historians of the Viking world simply aren’t that huge on Twitter yet. I hope they will be one day.

This is kind of the process that I would use to think about the structure of these and how to choose between them. First off, I think you need to ask, “Should I create a single piece of content to target all of these, or should I instead be thinking about individual pieces that hit one or two at a time?”

So it could be the case that maybe you’ve got an intersection of intent for searchers and your marketing goals. This happens quite a bit, and oftentimes for these folks, for the Jell Dragon Viking Jewelry, the intent of searchers and what they’re trying to accomplish on their site, perfectly in harmony, but definitely not with click-bait pieces that are going to resonate on the web. More challenging for io9 with this kind of a thing, because searchers just aren’t looking for that around Viking jewelry. They might instead be thinking about, “Hey, we’re trying to target the specific news item. We want anyone who looks for Viking jewelry in Danish farm, or Viking jewelry found, or those kind of things to be finding our site.”

Then, I would ask, “How can I best serve my own marketing goals, the marketing goals of my website through the pages that are targeted at search or social?” Sometimes that’s going to be very direct, like it is over here with JellDagon.com trying to convert folks and folks looking for Viking jewelry to buy.

Sometimes it’s going to be indirect,. A Moz Whiteboard Friday, for example, is a very indirect example. We’re trying to serve the intent of searchers and in the long term eventually, maybe sometime in the future some folks who watch this video might be interested in Moz’ tools or going to MozCon or signing up for an email list, or whatever it is. But our marketing goals are secondary and they’re further in the future. You could also think about that happening at the very end of a funnel, coming in if someone searches for say Moz versus Searchmetrics and maybe Searchmetrics has a great page comparing what’s better about their service versus Moz’ service and those types of things, and getting right in at the end of the funnel. So that should be a consideration as well. Same thing with social.

Then lastly, where are you going to focus that keyword targeting and the content foci efforts? What kind of content are you going to build? How are you going to keyword target them best to achieve this, and how much you interlink between those pages?

I’ll give you a quick example over here, but this can be expanded upon. So for my conversion page, I may try and target the same keywords or a slightly more commercial variation on the search terms I’m targeting with my more informational style content versus entertainment social style content. Then, conversion page might be separate, depending on how I’m structuring things and what the intent of searchers is. My click-bait piece may be not very keyword focused at all. I might write that headline and say, “I don’t care about the keywords at all. I don’t need to rank here. I’m trying to go viral on social media. I’m trying to achieve my click-bait goals. My goal is to drive traffic, get some links, get some topical authority around this subject matter, and later hopefully rank with this page or maybe even this page in search engines.” That’s a viable goal as well.

When you do that, what you want to do then is have a link structure that optimizes around this. So your click-bait piece, a lot of times with click-bait pieces they’re going to perform worse if you go over and try and link directly to your conversion page, because it looks like you’re trying to sell people something. That’s not what plays on Facebook, on Twitter, on social media in general. What plays is, “Hey, this is just entertainment, and I can just visit this piece and it’s fun and funny and interesting.”

What plays well in search, however, is something that let’s someone accomplish their tasks. So it’s fine to have information and then a call to action, and that call to action can point to the conversion page. The click-bait pieces content can do a great job of helping to send link equity, ranking signals, and maybe some visitor traffic who’s interested in truly learning more over to the informational page that you want ranking for search. This is kind of a beautiful way to think about the interaction between the three of these when you have these different levels of foci, when you have these different searcher versus click-bait intents, and how to bring them all together.

All right everyone, hope to see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

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Understand and Harness the Power of Archetypes in Marketing

Posted by gfiorelli1

Roger Dooley, neuromarketing expert, reminds us in his book Brainfluence that in 80% of cases we make a decision before being rationally aware of it.

Although Dooley explains this effect in terms of how our brain works, in my opinion, distinctly separating neuroscience and the theory of archetypes would be incorrect. On the contrary, I believe that these two aspects of the study of the human mind are complementary.

According to
Jung, archetypes are “[…] forms or images of a collective nature which occur practically all over the Earth as constituents of myths and—at the same time—as individual products of unconscious”. He then, added something that interests us greatly: “The [forms and images] are imprinted and hardwired into out psyches”.

Being able to design a brand personality around an archetype that connects unconsciously with our audience is a big first step for: brand loyalty, community creation, engagement, conversions.

The Slender Man is the “Internet age” version of the archetype figure of the Shadow

Archetypes can be also used for differentiating our brand and its messaging from others in our same market niche and to give that brand a unique voice.

If we put users at the center of our marketing strategy, then
we cannot limit ourselves in knowing how they search, how they talk on social media, what they like to share or what their demographics are.

No,
we should also understand the deep psychological reasons why they desire something they search for, talk the way they talk, share what they share, and their psychological relation with the environment and society they live in.

Knowing that,
we can use archetypes to create a deep emotional connection with our audience and earn their strong positive attitude toward us thanks to the empathy that is created between them and us.

Narrative modes, then, help us in shaping in a structured way a brand storytelling able to guide and engage the users, and not simply selling or creating content narrative doomed to fail.

The 12 archetypes




graph by Emily Bennet

The chart above presents the 12 Jungian archetypes (i.e: Hero), to what principal human desire (i.e.: leave a mark on the world) they correspond and what is the main behavior each one uses for achieving that desire (i.e.: mastery).


Remember: if the audience instinctively recognizes the archetypal figure of the brand and its symbolism and instinctively connect with it, then your audience is more ready to like and trust what your brand proposes
.

On the other hand, it is also a good exercise to experiment with archetypes that we would not think are our brand’s one, expanding the practice of A/B tests to make sure we’re working with the correct archetype. 

The Creator

In my last post I used Lego as example of a brand that is winning Internet marketing thanks to its holistic and synergistic use of offline and online marketing channels.

I explained also how part of its success is due to the fact Lego was able to shape its messages and brand personality around the Creator archetype (sometimes called the “Builder”) which is embodied by their tagline, “let’s build”.

Creators tend to be nonconformist and to enjoy self expression.
A Creator brand, then, will empower and prize its audience as much as it is able to express itself using its products.

The Ruler

The Ruler is the leader, the one setting the rules others will follow, even competitors. Usually it’s paired with an
idea of exclusiveness and status growth.

A brand that presents itself as a Ruler is suggesting to their audience that they can be rulers too.

A classic example of Ruler brand is Mercedes:

The Caregiver

Altruism, compassion, generosity.
Caregiver brands present themselves as someone to trust, because they care and empathize with their audience.

The Caregiver is one of the most positive archetypes, and it is obviously used by nonprofit organizations or governmental institutions like UNICEF, but brands like Johnson & Johnson have also shaped their personality and messages around this figure.

The Innocent

The Innocent finds positive sides in everyone and everything

It sees beauty even in things that others will not even consider, and feels in peace with its inner beauty.

Dove, obviously, is a good representation of the Innocent archetype.

The Sage

The Sages wants to know and understand things. 


The Sage is deeply humanist and believe in the power of humankind to shape a better world through knowledge
.

However, the Sage also has a shadowed side: intolerance to ideas others than their own.

Google, in both cases, is a good example a Sage brand.

The Explorer

The Explorer is adventurous, brave, and loves challenges. He tends to be an individualist too, and loves to challenge himself so as to find his real self.


Explorer brands prompt their audience to challenge themselves and to discover the Explorer within

Red Bull is a classic example of these kinds of brands, but REI and Patagonia are even better representations.

The Hero

In many aspects, the Hero archetype is similar to the Explorer and Outlaw ones, with the difference that the Hero many times never wanted to be the hero, but injustice and external events obliged him to find the courage, braveness, and the honor to become one.

Nike, and also its competitor Adidas, shapes its brand voice around this archetypal figure.

The Magician

The Magician is clever, intelligent, and sometimes his ability can be considered supernatural. 


The Magician is able to make the impossible possible
. Because of that some of the best known technology brands use this archetype as their own to showcase their innovation and how they use their advanced knowledge creatively.

Apple—even if you are not an Apple fan—created a powerful brand by shaping it around this archetype. 

The Outlaw


The Outlaw is the rebel, the one who breaks the rules in order to free his true self
.

The Outlaw goes against the canon and is very aware of the constrictions society creates.

A great example of a brand that very well represents the Outlaw archetype is Betabrand.

The Everyman

It is perfectly fine to be “normal,” and happiness can come from simply sharing things with people we love.


Brands targeting the Everyman audience (and painting themselves as such) craft their messages about the beauty of simple things and daily real life
.

Ikea is probably the brand that’s achieved mastery in the use of this archetype over the past few years.

The Jester 

Fun, irreverent, energetic, impulsive and against the established rules at the same time, the Jester is also the only one who is able to tell the truth with a joke. 

Jesters can be revolutionary too, and their motto could be “a laugh will bury you all.”


A brand that presents itself as the Jester is a brand that wants to make our lives easier and more bearable, providing us joy.

The Lover


Sensuality is the main characteristic of the Lover archetype
, as well as strong physicality, passion, and a need for deep and strong sensations.

But the Lover can be also the idealist, the romantic longing for the perfect love.

Archetypes and brand storytelling

Our brain, as many neuroscientists have proved, is
hard-wired for stories (I suggest you to watch this TEDx too).

Therefore, once we have decided what archetype figure best responds both to our audience and our values as a brand,
we must translate the psychology we created for our brand into
brand storytelling.
That storytelling must then be attuned to the psychology of our audience based on our psychographic analysis of them.

Good (brand) storytelling is very hard to achieve, and most of the time we see brands that miserably fail when trying to tell branded stories.

Introducing the Theory of Literary (or Narrative) Modes

In order to help my clients find the correct narrative, I rely on something that usually is not considered by marketers: the
Theory of Literary Modes.

I use this theory, presented first by
Northrop Frye in it essay Anatomy of Criticism, because it is close to our “technical marketer” mindset.

In fact:

  1. The theory is based on a objective and “scientific” analysis of data (the literary corpus produced by humans);
  2. It refuses “personal taste” as a metric, which in web marketing would be the same as creating a campaign with tactics you like but you don’t really know if your public is interested in. Even worse, it would be like saying “create great content” without defining what that means.

Moreover, the
Theory of Literary Modes is deeply structured and strongly relies on semiotics, which is going to be the natural evolution of how search engines like Google will comprehend the content published in the Internet. Semantic thinking is just the first step as well explained 
Isla McKetta here on Moz few months ago.

Finally, Northrop Fryed
considers also archetypes this theory because of the psychological and semiotic value of the symbolism attached to the archetypal figure.

Therefore, my election to use the Theory of Literary Modes responds 

  1. To the need to translate ideal brand storytelling into something real that can instinctively connect with the brand’s audience;
  2. To make the content based on that storytelling process understandable also by search engines.

The Theory of Literary Modes in marketing

To understand how this works in marketing, we need to dig a little deeper into the theory.

A literary work can be classified in two different but complementary ways:

1) Considering only the
relation between the nature of the main character (the Hero) and the ambient (or environment) where he acts.

2) Considering also
if the Hero is refused or accepted by society (Tragedy and Comedy).

In the
first case, as represented in the schema above, if the Hero:
  1. Is higher by nature than the readers and acts in a completely different ambient than theirs, we have a Romance;
  2. Is higher by nature than the readers, but acts in their same ambient, we have an Epic;
  3. Is someone like the reader and acts in the reader’s own ambient, we are in field of Realism;
  4. Is someone lower by nature than the readers and acts in a different or identical ambient, we are in the realm of Irony, which is meant as “distance.”
A fifth situation exists too, the
Myth, when the nature of the Hero is different than ours and acts in an ambient different than ours. The Hero, in this case, is the God.

If we consider also if society refuses or accepts the hero, we can discover the different versions of Tragedy and Comedy.

I will not enter in the details of Tragedy, because
we will not use its modes for brand storytelling (this is only common in specific cases of political marketing or propaganda, classic examples are the mythology of Nazism or Communism).

On the contrary,
the most common modes used in brand storytelling are related to Comedy, where the Hero, who usually is the target audience, is eventually accepted by society (the archetypal world designed by the brand).

In
Comedy we have several sub modes of storytelling:

  1. “The God Accepted.” The Hero is a god or god-like kind of person who must pass through trials in order to be accepted by the society;
  2. The Idyll, where the Hero uses his skills to explore (or conquer) an ideal world and/or become part of an ideal society. Far West and its heir, Space Opera (think of Interstellar) are classic examples. 
  3. Comedy sees the hero trying to impose his own view of the world, fighting for it and finally being awarded with acceptance of his worldview. A good example of this is every well ending biopic of an entrepreneur, and Comedy is the exact contrary of melodrama. 
  4. On a lower level we can find the Picaresque Comedy, where the hero is by nature inferior to the society, but – thanks to his cleverness – is able to elevate himself to society’s level. Some technology business companies use this narrative mode for telling their users that they can “conquer” their market niche despite not having the same economic possibilities as the big brands (this conquering usually involves the brand’s tools).
  5. Finally we have the Irony Mode of Comedy which is quite complex to define. 
    1. It can represent stories where the hero is actually an antihero, who finally fails in his integration into the society. 
    2. It can also be about inflicting pain on helpless victims, as in mystery novels. 
    3. It can also be Parody.

Some examples

The Magician, gamification, and the Idyllic mode

Consider this brand plot:

The user (the Hero) can become part of a community of users only if he or she passes through a series of tasks, which will award prizes and more capabilities. If the user is able to pass through all the tasks, he will not only be accepted but also may have the opportunity to be among the leaders of the community itself.

And now
consider sites, which are strongly centered on communities like GitHub and Code Academy. Consider also SAAS companies that present the freemium model like Moz or mobile games like Boom Beach, where you can unlock new weapons only if you pass a given trial (or you buy them).

The Magician is usually the archetype of reference for these kinds of brands. The Hero (the user) will be able to dominate a complex art thanks to the help of a Master (the brand), which will offer him instruments (i.e.: tools/courses/weapons). 

Trials are not necessarily tests. A trial can be doing something that will be awarded, for instance, with points (like commenting on a Moz blog post), and the more the points the more the recognition, with all the advantages that it may offer. 

Gamification, then, assumes an even stronger meaning and narrative function when tied to an archetype and literary mode.

Ikea, the Everyman, and the Comedic mode

Another
example is Ikea, which we cited before when talking of the Everyman archetype.

In this case, the Hero is someone like me or you who is not an interior designer or decorator or, maybe, who does not have the money for hiring those professionals or buying very expensive furniture and decoration.

But, faithful to its mission statements (“design for all”, “design your own life”…), Ikea is there to help Everyman kind of people like me and you in every way as we decorate our own houses.

On the practical side, this narrative is delivered in all the possible channels used by Ikea: web site, mobile app, social media (look at its
Twitter profile) and YouTube channel.

Betabrand, the Outlaw, and Picaresque Comedy

A third and last example can be
Betabrand.

In this case both the brand and the audience is portrayed using the
Outlaw archetype, and the brand narrative tend to use the Picaresque mode.

The Heroes is the Betabrand community who does not care what the mainstream concept of fashion is and designs and crowdfounds “its fashion.”

How to use archetypes and narrative modes in your brand storytelling

The first thing you must understand is what archetype best responds to your company tenets and mission. 

Usually this is not something an SEO can decide by him- or herself, but it is something that founders, CEOs, and directors of a company can inform.

Oftentimes a small to medium business company can achieve this with a long talk among those company figures and where they are asked to directly define the idealistic “why?” of their company.

In case of bigger companies, defining an archetype can seem almost impossible to do, but the same history of the company and hidden treasure pages like “About Us” can offer clear inspiration.

Look at REI:

Clearly the archetype figure that bests fits REI is the Explorer.

Then, using the information we retrieve when creating the
psychographic of our audience and buyer personas, matching with the characteristics each archetype has, and comparing it with the same brand core values, we can start to understand the archetype and narrative mode. If we look at REI’s audience, then we will see how it also has a certain affinity with the Everyman archetypal figure (and that also explains why REI also dedicates great attention to family as audience).

Once we have defined the best archetype commonly shared by our company and our audience, we must translate this figure and its symbolism into brand storytelling, which in web site includes design, especially the following:

  • Color pattern, because colors have a direct relation with psychological reaction (see this article, especially all the sources it links to)
  • Images, considering that in user-centric marketing the ideal is always to represent our targeted audience (or a credible approximation) as their main characters. I am talking of the so called “hero-shots”, about which Angie Shoetmuller brilliantly discussed in the deck I embed here below:

If you want to dig deeper in discovering the meaning and value of symbols worldwide, I suggest you become member of
Aras.org or to buy the Book of Symbols curated by Aras.

  • Define the best narrative mode to use. REI, again, does this well, using the Idyllic mode where the Hero explores and become part of an ideal society (the REI community, which literally means becoming a member of REI). 

We should, then:

  1. Continue investigating the archetypal nature of our audience conducting surveys
  2. Analyzing the demographic data Google Analytics offers us about our users 
  3. Using GA insights in combination with the data and demographic information offered by social networks’ ad platforms in order to create not only the interest graph of our audience but also to understand the psychology behind those interests 
  4. Doing A/B tests so to see whether symbols, images, and copywriting based on the targeted archetypes work better and if we have the correct archetype.

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How to Defeat Duplicate Content – Next Level

Posted by EllieWilkinson

Welcome to the third installment of Next Level! In the previous Next Level blog post, we shared a workflow showing you how to take on your competitors using Moz tools. We’re continuing the educational series with several new videos all about resolving duplicate content. Read on and level up!


Dealing with duplicate content can feel a bit like doing battle with your site’s evil doppelgänger—confusing and tricky to defeat! But identifying and resolving duplicates is a necessary part of helping search engines decide on relevant results. In this short video, learn about how duplicate content happens, why it’s important to fix, and a bit about how you can uncover it.

Next Level – Identifying Duplicate_pt1

[
Quick clarification: Search engines don’t actively penalize duplicate content, per se; they just don’t always understand it as well, which can lead to a drop in rankings. More info here.]

Now that you have a better idea of how to identify those dastardly duplicates, let’s get rid of ’em once and for all. Watch this next video to review how to use Moz Analytics to find and fix duplicate content using three common solutions. (You’ll need a Moz Pro subscription to use Moz Analytics. If you aren’t yet a Moz Pro subscriber, you can always try out the tools with a
30-day free trial.)

Workflow summary

Here’s a review of the three common solutions to conquering duplicate content:

  1. 301 redirect. Check Page Authority to see if one page has a higher PA than the other using Open Site Explorer, then set up a 301 redirect from the duplicate page to the original page. This will ensure that they no longer compete with one another in the search results. Wondering what a 301 redirect is and how to do it? Read more about redirection here.
  2. Rel=canonical. A rel=canonical tag passes the same amount of ranking power as a 301 redirect, and there’s a bonus: it often takes less development time to implement! Add this tag to the HTML head of a web page to tell search engines that it should be treated as a copy of the “canon,” or original, page:
    <head> <link rel="canonical" href="http://moz.com/blog/" /> </head>

    If you’re curious, you can
    read more about canonicalization here.

  3. noindex, follow. Add the values “noindex, follow” to the meta robots tag to tell search engines not to include the duplicate pages in their indexes, but to crawl their links. This works really well with paginated content or if you have a system set up to tag or categorize content (as with a blog). Here’s what it should look like:
    <head> <meta name="robots" content="noindex, follow" /> </head>

    If you’re looking to block the Moz crawler, Rogerbot, you can use the robots.txt file if you prefer—he’s a good robot, and he’ll obey!
    More about meta robots (and robots.txt) here.

Can’t get enough of duplicate content? Want to become a duplicate content connoisseur? This last video explains more about how Moz finds duplicates, if you’re curious. And you can read even more over at the
Moz Developer Blog.

We’d love to hear about your techniques for defeating duplicates! Chime in below in the comments.

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Free SEO keyword research difficulty technique that finds the best keywords for your website.

Have you wondered why you cannot get to the top page of Google for your prized keywords? The answer lies in website and webpage popularity. PageRank is Googl…

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