Take the 2018 Moz Local Search Marketing Industry Survey

Posted by MiriamEllis

Local search marketing is a dynamic and exciting discipline, but like many digital professions, it can be a bit isolating. You may find yourself running into questions that don’t have a ready answer, things like…

  • What sort of benchmarks should I be measuring my daily work by?
  • Do my clients’ needs align with what my colleagues are seeing?
  • Am I over/undervaluing the role of Google in my future work?

Here’s a chance to find out what your peers are observing and doing on a day-to-day basis.

The Moz Local Search Marketing Industry Survey will dive into job descriptions, industries served, most effective tactics, tool usage, and the non-stop growth of Google’s local features. We’ll even touch on how folks may have been impacted by the recent August 1 algorithm update, if at all. In-house local SEOs, agency local SEOs, and other digital marketers are all welcome! All participants will be entered into a drawing for a $100 Amazon gift card. The winner will be notified on 8/27/18.

Give just 5 minutes of your time and you’ll get insights and quotable statistics back when we publish the survey results. Be sure to participate by 8/24/2018. We sincerely appreciate your contributions!

Take the Local SEO Survey Now

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 months ago from tracking.feedpress.it

Marketing challenges: how to beat the 5 bottlenecks

Fast technological development has empowered companies with an array of SaaS tools, helping break down the traditional barriers between business and consumer. If used effectively, marketers can deliver exceptional customer experiences – easily and profitably.

What are we on about? Marketing automation of course!

Only 51% of businesses are using marketing automation – what’s causing this roadblock? It’s certainly not the ROI: triggered messages drive 624% more conversions than batch-and-blast emails (Blueshift Benchmark Report, 2016).

If you find your challenges overwhelming, you need to take a step back and:

  • plan ahead with realism
  • invest your time wisely
  • adopt technology that helps you reach your customers

Challenge #1 – data

Data can be a stumbling block for businesses. It can either bring strategies to fruition or stop them in their tracks. The #1 priority for worldwide marketers, according to eMarketer, is to generate traffic and leads. However, this ultimately hinges on the data processes adopted by your company – so it’s crucial to get to grips with your collection, enrichment and management of data.

Whether you’re a B2C or B2B, your data will tell a story. Extracting insight is a fundamental practice that will contribute to the success of your marketing efforts.

Single customer view (SCV) is a mystifying term that needs to be addressed. Commonly thought of as a product, SCV is actually an optimum flow of data that informs marketing, enables sales and yields analytics. It’s the most important process in business and heavily relies on having the right technology in-house.

SCV could be the sum of a customer’s behavioral, transactional and demographic data. These data sources provide complete and actionable insight, meaning you can treat customers as individuals in your marketing campaigns. As a result, they’re likelier to engage with you and buy from you.

Challenge #2 – technology

Technology innovation is shaping the digital landscape, and with it, the customer-brand relationship. Consumers are now the decision-makers when it comes down to communication.

Those who fail to move with the times will be left in the lurch – if brands don’t adapt to customers’ communication preferences, they’re as good as out of businesses.

Aspirational marketers must adopt the right tools to meet the demands of their audiences. And while there are many SaaS options available, it’s wise for businesses to work with a powerful platform that plays well with others – where native products, integrations and widgets work together under one roof.

Today, brands can no longer use the ‘technology gap’ as a legitimate excuse for delivering poor customer experiences. The development of marketing automation systems has empowered businesses to be champions of personalization and one-to-one communications. These data-triggered messages deliver twice the number of leads than bulk emailing. Blitzing contacts with a shower of emails simply doesn’t cut it anymore! Plus, the market offering is so plentiful that there’s an option to suit every budget.

Challenge #3 – time

It can be hard to break the routine and take time to focus on your wider strategic goals. As marketers, we often get bogged down in day-to-day tasks that need to be churned out; in doing so, we neglect the things that matter most.

79% of marketing leads never convert into sales, for example; poor lead nurturing efforts are to blame for this, and the root cause is a lack of time.

Marketing automation is the answer; making time to implement it means saving more time in the long run. You also make more money – 75% of marketers swear by automation as a revenue-generating tactic.

These winning automation practices can help you save time and make serious money:

  • Automating social media posts can save you around 6 hours per week – time better spent elsewhere!
  • Dynamic content variations in email deliver a 20% uplift in sales
  • Businesses that automate lead nurturing with timely emails see a 10%+ increase in revenue
  • It costs five times more to acquire a new customer than to retain an existing one, so implementing an aftersales program is top on the agenda

Challenge #4 – resource

Not having enough resources in-house can hold you back from kickstarting your automation journey.

Many marketers prioritize their everyday tasks, neglecting proper time to focus on process improvements or alternative solutions that will make life easier. This can compromise long-term strategy and weaken marketing effectiveness to the benefit of the competition.

If you’re familiar with this scenario, you’re not alone.

40% of UK marketers surveyed in an eMarketer report said limits in resource hinder their email marketing automation. [1] This was the highest response rate for any given reason, which included a lack of strategy and budget restraints. Likewise, in an Econsultancy report, 60% of B2B marketers cited resource as the most significant challenge impeding marketing automation. [2]

Whether you want to create a customer lifecycle program, or need interim campaign management support, outsourcing your automation efforts means you can hit the ground running. After all, there are people out there – like us – building automation programs day in, day out.

And while this alleviates your resource constraints, your best brains get the chance to strategize and plan more programs. This will boost your long-term performance and ROI.

Challenge #5 – expertise

The surge in digital channels means that marketers need to leverage the right expertise to utilize their technology effectively.

According to a study of marketers conducted by the Digital Marketing Institute, strategy and planning emerged as the leading skills gap among US and UK organizations. Plus, only 8% of those who were tested on digital marketing competency achieved entry level skills! [3]

Ambitious marketers limited to in-house resources can easily get ahead of themselves and end up with too much on their plates. A whole host of things can suffer as a result: the learning curve, productivity, strategic planning, to name but a few. Not every marketer knows everything – and that’s okay! It’s important to remember that each knowledge gap you encounter is an opportunity to be seized.

If there’s a limit to your expertise – and this is preventing you from realizing your strategy – then it’s high time you considered outsourcing knowledge. A touch of marketing know-how is sometimes all you need to take your business to the next level.

Whether it’s practical advice from a digital marketing specialist, strategic guidance from an account manager, or a full-blown digital consultancy session – the learnings are there to take away and build upon.

When sourcing expertise, don’t forget to:

 

For the key takeaways on how to beat these five marketing challenges, download our handy cheatsheet here.

 

[1] eMarketer, Challenges of Marketing Automation According to Email Marketers Worldwide [Chart], 2017

[2] Econsultancy, State of B2B Marketing Automation, 2017

[3] Missing the Mark: the digital marketing skills gap in the USA, UK and Ireland, 2016

The post Marketing challenges: how to beat the 5 bottlenecks appeared first on The Marketing Automation Blog.

Reblogged 3 months ago from blog.dotmailer.com

How to Rock MozCon 2018 Like the Marketing Superhero You Are

Posted by FeliciaCrawford

MozCon is just around the corner, meaning it’s time to share one of our absolute favorite posts of the year: the semi-official MozCon Guide to Seattle!

For those of you following the yellow brick road of I-5 into the heart of the Emerald City to spend three days absorbing all the SEO insight you can hold, this should help you plan both how you spend your time at the conference and outside of it. For those watching on the sidelines, scroll along and you’ll find a treasure trove of fun Seattle ideas and resources for future cons or trips you might make to this fair city by the sea.

And if you’ve been waffling on whether or not to take the plunge (to attend the conference — I wouldn’t recommend plunging into the Puget Sound, it’s quite cold), there may still be time:

Register for MozCon!

We’re now over 99% sold out, so act fast if you’ve got your heart set on MozCon 2018!

Official MozCon activities:

We know you’re here for a conference, but that’s only part of your day. After you’ve stuffed every inch of space in your brain with cutting-edge SEO insights, you’re going to want to give yourself a break — and that’s exactly why we’ve put together an assortment of events, activities, suggestions, and Seattle insider pro tips for how to fill your time outside of MozCon.

The MozCon kickoff party!

With day one behind you, we’re guessing you’ll be some mix of energized, inspired, and ready to relax just a bit. Celebrate the first day of MozCon at our Monday night kickoff party with a night of networking, custom cocktails, and good music at beautiful Block 41 in Belltown.

Meet with fellow marketers and the Mozzers that keep your SEO software shiny while you unwind after your first full day of conferencing. It’s our privilege and delight to bring our community together on this special night.

Our famously fun MozCon Bash

There ain’t no party like a MozCon party! We invite all MozCon attendees and Mozzers to join us on Wednesday night at the Garage Billiards in Seattle’s Capitol Hill neighborhood. From karaoke to photobooth, from billiards to shuffleboard, and peppered liberally with snacks and libations, the Wednesday Night MozCon Bash is designed to celebrate the completion of three days of jam-packed learning. This is the industry party of the year — you won’t want to miss it!

Birds of a Feather lunch tables

In between bites of the most delicious lunch you’ll find in the conference circuit, you’ll have the opportunity to connect with your fellow community members around the professional topics that matter most to you. Each day there will be seven-plus tables with different topics and facilitators; find one with a sign noting the topic and join the conversation to share advice, learn new tips and tricks, and discover new friends with similar interests.

Monday, July 9th

  • Google Analytics & Tag Management hosted by Ruth Burr Reedy at UpBuild
  • Content-Driven Link Building hosted by Paddy Moogan at Aira
  • Mobile App Growth hosted by Emily Grossman at Skyscanner
  • Content Marketing hosted by Casie Gillette at KoMarketing
  • Local SEO hosted by Mike Ramsey at Nifty Marketing
  • Podcasting hosted by Heidi Noonan-Mejicanos at Moz
  • Workflow Optimization hosted by Juan Parra at Accelo

Tuesday, July 10th

  • SEO A/B Testing hosted by Will Critchlow at Distilled
  • Community Speaker Connection hosted by Sha Menz at Moz
  • PPC + SEO Integration hosted by Jonathon Emery at Distilled
  • Meet Your Help Team hosted by Kristina Keyser at Moz
  • Agency Collaboration hosted by Yosef Silver at Fusion Inbound
  • Site Speed hosted by Jono Alderson at Yoast
  • Featured Snippets hosted by Rob Bucci at STAT Search Analytics
  • Voice Search hosted by Dr. Pete Meyers at Moz

Wednesday, July 11th

  • Content Marketing Q&A hosted by Kane Jamison at Content Harmony
  • Paid Search Marketing for High-Cost Keywords hosted by Trenton Greener at the Apex Training
  • SEO A/B Testing hosted by Will Critchlow at Distilled
  • Team Hiring, Retention, & Growth hosted by Heather Physioc at VML
  • Local Search hosted by Darren Shaw at Whitespark
  • Machine Learning & Advanced SEO by Britney Muller at Moz
  • Reporting Q&A hosted by Dana DiTomaso at Kick Point

The delight is in the details

MozCon is literally brimming with things to do and ways to support our attendees when they need it. Aside from our hosted events and three days’ worth of talks, we’ve got things to fill in the cracks and make sure your MozCon experience is everything you’ve ever wanted from a conference.

Photobooth with Roger: Admit it — you see that cute, googly-eyed robot face and you just want to hug it forever. At MozCon, you can do just that — and memorialize the moment with a picture at the photobooth! Roger’s a busy bot, but his photobooth schedule will be posted so you can plan your hugs accordingly.

Ping pong play sesh: Don your sweat bands and knee-high socks and keep your paddle arm limber! During breaks, we’ll have ping pong tables available to burn some excess energy and invite a little casual competition.

The world map of MozCon: Ever play pin the tail on the donkey? Well, this is sort of like that, but the donkey is a world map and (thankfully) there’s no blindfold. You’ll place a pin from wherever in the world you traveled from. It’s amazing to see how far some folks come for the conference!

Local snacks galore: Starbucks, Piroshky Piroshky, Ellenos Yogurt, and Top Pot Donuts will happily make themselves acquainted with your tastebuds! Carefully chosen from local Seattle businesses, our snacks will definitely please your local taste pallet and, if past feedback is to be believed, possibly tempt you to move here.

Stay charged: Pining for power? Panicking at that battery level of 15% at 10am? Find our charging sofas to fuel up your mobile device.

MozCon is for everyone

We want marketers of all stripes to feel comfortable and supported at our conference. Being “for everyone” means we’re working hard to make MozCon more accessible in many different ways. The Washington State Convention Center is fully ADA compliant, as are our other networking event venues. But it’s important for us to get even better, and we welcome your feedback and ideas.

Here are a few of the ways we’ve worked to make MozCon a welcoming event for everyone:

  • A ramp on the stage
  • Live closed captioning of the main event
  • Walkways for traffic flow
  • Menus featuring options or special meals (that actually taste good) for dietary restrictions
  • A nursing room
  • Gender-neutral bathroom options
  • Lots of signage
  • T-shirts that fit different body types
  • Visible staff to help make everyone’s experience the best possible
  • A proud partnership with 50/50 Pledge, furthering our commitment to better representation of women on stage
  • Strict enforcement of our Code of Conduct and TAGFEE

Bespoke city exploration — Get to know Seattle!

In years past, Tuesday nights were reserved for our MozCon Ignite event, where brave folks from myriad backgrounds would share stories in lighting-fast Ignite-style talks of five minutes each — the only rule being it can’t be about marketing!

While MozCon Ignite has always been a much-loved and highly anticipated event, we’ve also listened closely to your feedback about wanting more time to network on your own, plan client dinners, go on outings with your team, and in general just catch your breath — without missing a thing. That’s why this year, we’re folding Ignite into the official MozCon schedule so everyone can benefit from the tales shared and enjoy a fun five-minute break between SEO talks.

Wondering about what topics will be covered at Ignite this year?:

  • The Ninja Kit to NOT Get Sick While Traveling by Dana Weber at Seer Interactive
  • My Everest: How 10 Years of Chasing Tornadoes Came Down to One Moment by Tom Romero at Uncommon Goods
  • Baseball Made Me a Better Engineer by Tom Layson at Moz
  • Trailblazer: How Reading One Book Changed My Life for Good by Lina Soliman at OSUWMC
  • Drag Queen Warlocks, Skateboarding Sorcerers, & Other Folks by Jay Ricciardi at Tableau
  • Voice Dialogue Therapy: Listening to the Voices Inside Your Head by Kayla Walker at Distilled

We’re opening up Tuesday night as your chance to explore the Emerald City. We’ll have a travel team onsite at the conference on Tuesday to help you and your friends plan an exciting Seattle adventure. Perhaps you’ve met a fantastic group of like-minded folks at a Birds of a Feather lunch table and would love to talk featured snippets over fresh fish n’ chips at the Pike Place Market. Maybe you’ve always wanted to catch the view at the top of the Space Needle (recently renovated and reopened to provide even better views!). Or perhaps a quiet sunset picnic overlooking the water at Gasworks Park seems like the perfect way to relax after a long day of learning and networking. Regardless of whatever floats your boat, we encourage you to plan local meetups, invite your newfound and long-standing friends, and forge a few irreplaceable Seattle memories.

Wondering what there is to do, drink, eat, and see in Seattle?

Well, who better to ask than us Seattleites? Using tons of real suggestions from real Mozzers, we’ve put together a Google Map you can use to guide your exploration outside the confines of the event venue — check it out below!

Seattle’s got more to offer than we can name — get out there and discover the renowned Emerald City quirks and quaintness we’re famous for!

Travel options:

Seattle’s got a pretty solid transit system that can get you where you need to go, whether you’re traveling by bus or train. The city also has its share of rideshare services, as well as taxis, bikes, ferries, and water taxis, depending on where you’re headed.

Public transportation

  • King County Metro Trip Planner: Traverse the city by bus! You can also download an app to get real-time bus info (I like the One Bus Away app, developed here in Seattle by University of Washington grads)
  • Light Rail: Connecting the north end to the south, the Light Rail can move you across Seattle quickly (and even drop you off right at SeaTac for your flight home!)
  • Water taxis and ferries can float you right across the Sound (and offer a lovely view while they’re at it)
  • A Transit Go ticket or ORCA card will happily power your public transit excursions
  • Bikeshare programs: As you wander the city, you may notice brightly colored bicycles patiently awaiting riders on the sidewalks. That rider could be you! If you’re feeling athletic, take advantage of the city’s bikeshare programs and see Seattle on two wheels.

Rideshares and taxis

  • Uber & Lyft can get you where you need to go
  • Moovn is a Seattle startup rideshare company
  • Two taxi services, Seattle Yellow Cab and Orange Cab, allow for online booking via their apps (or you can call ‘em the old-fashioned way!)

Are you ready to rock MozCon?!

If you’re already MozCon-bound come this July, make sure to join our Facebook group and download the app (must be on mobile) to maximize your networking opportunities, get to know fellow attendees, and stay up-to-date on conference news and activities.

To download our MozCon 2018 app, head to the Google Play or iTunes store. Download the Bizzabo app and verify your registration with the email you signed up with for MozCon. Once you’ve verified registration via your mobile browser, you’ll be ready and rarin’ to go!

If you’re thinking about grabbing a ticket last-minute, we still have a few left:

Grab a ticket while you can

And whether you’re going to be large, in charge, and live at the conference or just following along at home and eagerly waiting the video release, follow along with the #MozCon hashtag on Twitter to indulge in the juicy tidbits and takeaways attendees will undoubtedly share.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 4 months ago from tracking.feedpress.it

Take a shot this summer: how to use the World Cup to up your marketing game

One of the most interesting things I noticed right from the off was the lack of batch and blast marketing with bland, generic, slightly football related content. Of course, there will always be some. Supermarkets, take-outs and travel brands who have special World Cup offers – Ryanair have a limited time sale, Iceland and Co-op have offers on food and drink, and Uber Eats are offering 50% off first orders – but there has been a distinct lack of brands throwing caution to the wind and jumping on the World Cup bandwagon.

Instead, consumers are getting a hyper-personalized experienced via apps and social media. Do you want to know everything that’s happening as soon as it happens? Get the FIFA app. Interested in a free beer while watching the England game? Budweiser have an app for that.

Maybe you’re not interested in the football at all – that’s okay. The likes of Boohoo and ASOS scheduled push notifications about their sales to coincide with the kick-off of England’s World Cup campaign.

Unfortunately, these kinds of tactics are to be expected by big brands. But that doesn’t mean you should let this opportunity pass you by. So how can you make the most of the World Cup fever gripping the globe?

1) Think of your fans

There’s no point running a world cup themed campaign if your audience aren’t going to be engaged, so make sure whatever you do it’ll appeal to your customers. Domino’s’ social media campaign captures this perfectly. Branding themselves ‘The Official Food of not Going to International Football Tournaments’, they created a series of videos featuring former footballer Jimmy Bullard enjoying the World Cup from home. Its tongue-in-cheek humor and popular front man perfectly appeals to their target customers. On the flip side, NowTV is appealing to those hoping to escape the football by offering box set selections for those who ‘don’t give a damn’, are a ‘sore loser’, or have been ‘dumped for the football’.

World cup campaigns

2) Dominate the game

So far, mobile marketing – via apps, videos, and social media – is dominating World Cup comms. Whatever tactics you adopt, make sure you’re optimized for mobile. The summer is here, and people are making the most of it, so catch your customers wherever they are and make sure the journey you invite them on is one they will can enjoy. Get started with designing your emails for mobile by checking out our latest best practice guide.

3) Be ready for anything

One of the most exciting things about the World Cup is its unpredictability. Utilizing the moments nobody expects is a fantastic way to engage with your customers throughout the month when the world goes football mad. Amongst the biggest surprises so far has been Iceland’s draw with football aficionados Argentina. This has been wholeheartedly embraced by the Iceland Foods who has been filling its social media feeds with hilarious comments about their unexpected success.

Iceland tweets

4) Don’t score an own goal

Don’t ruin your chances of winning big. FIFA have strict rules about how you can and can’t advertise during the competition. Their “Official Marks” must not be used in unauthorized marketing. This includes the official emblem, trophy and mascot. Additionally, they have a range of “word marks” – specific wording relating to the event – that you can’t use in your promotions such as ‘FIFA World Cup’ and ‘Moscow 2018’. There are still plenty of ways to get in on the action. Sporting phrases and terms like ‘Summer of football’ are the best way around this. More information about the FIFA advertising guidelines can be found on their website.

5) Capture the spirit of the game

One of the most important things to remember is to have fun! It’s summertime and your marketing should embrace the fun and excitement that comes along with the World Cup. Your customers will have their highs and lows, or they may not care about it at all, but make the most of this opportunity to try new things. Did the underdog beat a top tier team? Follow one surprise with another and have a flash sale to celebrate! Are you looking to expand your contact list? Why not organize a world cup themed competition to encourage sign-ups? Maybe think about adapting your abandoned cart automation to include a “did you get distracted by the football” message.

 

For ideas and inspiration about how to improve your email game, head to our resources page today.

The post Take a shot this summer: how to use the World Cup to up your marketing game appeared first on The Marketing Automation Blog.

Reblogged 4 months ago from blog.dotmailer.com

dotmailer receives ‘Great User Experience’ title for email marketing software – from reputable business software directory

Leading business software directory FinancesOnline believes businesses and organizations can highly benefit from an email automation marketing platform that is both feature-rich and easy to use. FinancesOnline’s experts found this in dotmailer, thus they gave us a positive 8.8 score and bestowed to us their prestigious Great User Experience and Rising Star awards.

 

The Great User Experience and Rising Star recognition for online email marketing software is given to systems that have satisfied clients with well-designed functionalities alongside a user-friendly and intuitive interface. This can be attributed to dotmailer’s unique drag-and-drop template builder that allow users to effortlessly create impressive email templates within a few minutes. It was also one of the reasons why our solution was recommended in the platform’s ‘what is email marketing software’ guide.

 

FinancesOnline believes dotmailer’s throng of functionalities enables users to remain “on top of every single phase of their email marketing campaigns and other related activities.” Aside from easily creating emails, FinancesOnline said our software can help users “fully optimize their email marketing strategies and get the best results” through various services including, but not limited to, campaign management, creative studio and strategic services. With these, users can significantly boost click-through rates and grow their business.

 

Businesses are also safeguarded with dotmailer’s scalability and custom-built integrations. “As your business needs develop and become more demanding and diverse, dotmailer is more than capable of growing with your enterprise,” wrote FinancesOnline’s experts.

The post dotmailer receives ‘Great User Experience’ title for email marketing software – from reputable business software directory appeared first on The Marketing Automation Blog.

Reblogged 6 months ago from blog.dotmailer.com

How retail marketers can drive innovation with email marketing

It began slowly about a decade ago, with Linens & Things closing in 2008, Circuit City in 2009, Blockbuster in 2010, and Borders in 2011. Now, it seems like every other day we hear news of yet another retail store closing, or moving entirely online (like Linens & Things did).

Part of this change is due to the ‘Amazon effect’, or the idea that consumers can get anything they want, when they want it – no need to trek to a store’s physical location. According to eMarketer, more consumers are turning to Amazon to research products before they buy instead of Google. The times are a changin’ indeed.

Want to learn how Movable Ink helps leading retailers create amazing experiences?

Download our ebook, Movable Ink for Retail.

 

But let’s look at the numbers. It should come as no surprise that ecommerce is the biggest driver of retail sales growth in the UK. According to eMarketer, UK retail ecommerce sales will rise by 14.2% between 2017 and 2021, driven mainly by mobile commerce.

So, despite what many have deemed a “retail apocalypse”, consumers will continue to spend both in store and online. But the way that consumers are spending is changing, and retailers need to adapt to survive.

Movable Ink Co-founder and CEO Vivek Sharma said it best in his article, The Retail Bubble: How to Survive and Thrive with Digital Innovation:

This is about more than square footage, financial missteps, or the ebb and flow of natural business cycles. This is simply another chapter in the never-ending narrative of creative destruction leading to digital innovation.

The retail landscape will continue to evolve, and it’s up to retailers to embrace digital strategies that create better customer experiences if they want to thrive in this brave new world.

There are many ways retailers can elevate customer experiences both online and offline to meet their business goals. Here are three of the ways they can make that happen with email marketing, along with specific tactics for each.

1. Strengthen loyalty programs with personalized experiences

Email is essential for a successful loyalty program, but many brands aren’t taking advantage of it. Too often, email content is an afterthought. There are so many opportunities to surprise and delight your customers using a sophisticated campaign, especially for your loyal rewards members. Here are a few ways that marketers can strengthen their loyalty programs with email.

Display 1:1 real-time spend and rewards points for every customer

Complicated rules and difficulty redeeming points can often be the downfall of any loyalty program. So keeping it simple is important. According to a study by Colloquy, the number one reason consumers give for continuing to participate in a loyalty program is that it’s easy to understand (81%).

Help customers see the big picture with data visualization

The use of data visualization in marketing, like infographics, has skyrocketed over the past few years. And it makes perfect sense— graphics are more engaging and visual data is easier to digest. According to the SAGE Handbook of Political Communication, the human brain can make sense of a visual in less than 1/10 of a second.

So, incorporating data visualization into your loyalty program emails is a no-brainer. And it’s not as much work as you might think.

Add authenticity with user-generated content

User-generated content (UGC) is a fresh, relevant way to market your products and services. And while the concept might not be new, the ways that marketers are leveraging UGC totally are. Consumers are now content creators, uploading and sharing images of their favorite products and services as a testament to their brand loyalty. And the sheer volume of digital content has grown exponentially thanks to platforms like Instagram and YouTube that encourage social sharing.

You can add user-generated content to your loyalty emails by displaying a live social feed, like Twitter or Instagram, in the body of your email. It’s the best way to showcase real customers using your products, adding authenticity to your emails.

2. Drive revenue with personalized promotional emails

Personalized experiences make for better retail marketing experiences because they’re incredibly effective for getting your customer’s attention. It’s also a huge priority for most marketers. And yet only 40% of consumers report seeing any kind of personalization at all. Here are just a few ways that retail marketers can improve those experiences with relevant offers.

Use contextual elements like geo-targeting and weather personalization

Meeting your customer where they are at the exact moment they open your email makes your email content both relevant and helpful. This type of contextual marketing lets you promote offers based your customer’s location or weather conditions, no matter where they are when they open your email.

This is also a great opportunity to drive foot traffic to any brick-and-mortar store locations by providing a local map with the stores nearest to each customer, and providing relevant store hours too.

Leverage customer behavior like browsing history and cart activity

Each of your customers is different, each with unique preferences. If you serve them an email based on their past interactions with your website, they’re far more likely to convert. Behavioral marketing lets you leverage those interactions – whether its browsing history on your website or items left in their shopping – to create email content that speaks to each individual. You could even offer product recommendations based on recently browsed products.

3. Enhance the productivity of every campaign

Productivity is a major challenge for most retail marketers – lean teams, tight production schedules, and limited resources all factor into this. Here are a few ways retail marketers can take advantage of their existing content to create great, on-brand experiences in email.

Repurpose your content

Email marketing is ideal for repurposing your best content. If your company has a blog, pull your best blog content into your welcome email series to get it in front of your new customers fast. For retailers, this might be a blog post featuring best-selling or most popular products.

And don’t forget about images – take advantage of any product images you have on your website by pulling them into your promotional emails for a seamless, experience that’s on brand.

Use time-targeting

Time-targeting is a tactic for sending multiple offers with just one email send, thus saving retail marketers tons of time. It’s ideal for promoting a new offer every day, like many retailers do in their Black Friday emails. Time-targeting builds excitement, drives urgency, and gives your customers something to look forward to.

Want to find out how Movable Ink is helping leading retail brands accomplish all of this, and more? Download our ebook, Movable Ink for Retail.

The post How retail marketers can drive innovation with email marketing appeared first on The Marketing Automation Blog.

Reblogged 7 months ago from blog.dotmailer.com

The Guide to Local Sponsorship Marketing – The 2018 Edition

Posted by Claudia0428

For most Moz readers, local marketing means content, reviews, AdWords, local listings, and of course citations. If you’re a larger brand, you might be doing outdoor, radio, print, and television advertising as well. Today we’re here to humbly submit that local sponsorships remain the most-overlooked and opportunity-rich channel, and they build real local connections for both large brands and small business alike.

This article is the second edition of the ZipSprout team’s guide to local sponsorships. We wrote the first edition in 2016 after a few months of securing local sponsorship campaigns for a handful of clients. Since then, we’ve tripled our client roster and we’ve worked with more than 8,000 local organizations, donating nearly $1,000,000 in local sponsorships to 1,300+ opportunities. Since then we’ve also learned how to build campaigns for local presence.

So we knew the guide was due for a reboot.

One of our most significant learnings of the past two years is the understanding of local sponsorships as a channel in their own right. They can be directed toward local SEO or local marketing campaigns, but sponsorships are their own breed of local connection — and just like content campaigns, local PR campaigns, or review management, local sponsorships have their own set of conventions and best practices.

This article is meant for anyone with an eye toward local sponsorships as a marketing channel. Agencies and enterprise organizations may find it particularly helpful, but we’re big believers in encouraging smaller local businesses to engage in sponsorships too. Get out there and meet your neighbors!


The what & why of local sponsorships

Local events, nonprofits, and associations constitute a disjointed but very real network of opportunities. Unlike other channels, local sponsorships aren’t accessible from a single platform, but we’ve found that many sponsorships share similarities. This makes it possible to develop processes that work for campaigns in any metro area.

Local sponsorships are also a unique channel in that the benefits can range from the digital to the analog: from local links to a booth, from social posts to signage on a soccer field. The common thread is joining the community by partnering with local organizations, but the benefits themselves vary widely.

We’ve identified and track 24 unique benefits of sponsorships related to local marketing:

  1. Ad (full or partial)
  2. Advertising on event app
  3. Blog post featuring sponsor
  4. Booth, tent, or table at event
  5. Event named for sponsor
  6. Guest post on organization blog
  7. Inclusion in press release
  8. Link in email newsletter
  9. Link on website
  10. Logo on event t-shirt or other swag
  11. Logo on signage
  12. Logo or name on website
  13. Media spots (television/radio/newspaper)
  14. Mention in email newsletter
  15. Mention in publicity materials, such as programs & other printed materials
  16. Networking opportunity
  17. Physical thing (building, etc.) named for sponsor
  18. Social media mention
  19. Speaking opportunity at event
  20. Sponsor & sponsor’s employees receive discounts on services/products/events
  21. Sponsor can donate merchandise for goodie bags
  22. Sponsored post (on blog or online magazine)
  23. Tickets to event
  24. Verbal recognition

There are probably more, but in our experience most benefits fall into these core categories. That said, these benefits aren’t necessarily for everyone…

Who shouldn’t do local sponsorships?

1. Don’t do local sponsorships if you need fast turnaround.

Campaigns can take 1–3 months from launch until fulfillment. If you’re in a hurry to see a return, just increase your search ad budget.

2. Don’t do local sponsorships if you’re not okay with the branding component.

Local link building can certainly be measured, as can coupon usage, email addresses gathered for a drawing, etc… But measuring local brand lift still isn’t a perfect art form. Leave pure attribution to digital ads.

3. Don’t do local sponsorships with a “one size fits all” expectation.

The great thing about local events and opportunities is their diversity. While some components can be scaled, others require high touch outreach, more similar to a PR campaign.

Considerations for agencies vs brands in local sponsorship campaigns

Agencies, especially if they’re creating sponsorship campaigns for multiple clients, can cast a wide net and select from the best opportunities that return. Even if a potential partnership isn’t a good fit for a current client, they may work for a client down the road. Brands, on the other hand, need to be a little more goal and mission-focused during prospecting and outreach. If they’re reaching out to organizations that are clearly a bad fit, they’re wasting everyone’s time.

Brands also need to be more careful because they have a consumer-facing image to protect. As with any outreach campaign, there are dos and don’ts and best practices that all should follow (DO be respectful; DON’T over-email), but brands especially have more to lose from an outreach faux pas.


Our process

Outreach

Once we’ve identified local organizations in a given metro area, we recommend reaching out with an email to introduce ourselves and learn more about sponsorship opportunities. In two years, the ZipSprout team has A/B tested 100 different email templates.

With these initial emails, we’re trying to inform without confusing or scaring away potential new partners. Some templates have resulted in local organizations thinking we’re asking them for sponsorship money or that we want to charge them for a service. Oops! A/B tests have helped to find the best wording for clarity and, in turn, response rate.

Here are some of our learnings:

1. Mentioning location matters.

We reached out to almost 1,000 Chicago organizations in the spring of 2017. When we mentioned Chicago in the email, the response rate increased by 20%.

2. Emails sent to organizations who already had sponsorship info on their websites were most successful if the email acknowledged the onsite sponsorship info and asked for confirmation.

These are also our most successful outreach attempts, likely because these organizations are actively looking for sponsors (as signified by having sponsorship info on their site). Further, by demonstrating that we’ve been on their site, we’re signaling a higher level of intent.

3. Whether or not we included an outreacher phone number in email signatures had no effect on response rate.

If anything, response rates were higher for emails with no phone number in signature, at 41% compared with 40.2%.

4. Shorter is better when it comes to outreach emails.

Consider the following two emails:

EMAIL A


Hi [NAME],

I sent an email last week, but in case you missed it, I figured I’d follow up. 🙂

I work to help corporate clients find local sponsorships. We’re an agency that helps our business clients identify and sponsor local organizations like [ORG NAME]. We’re paid by businesses who are looking for local sponsorships.

Often, local organizations are overlooked, so my company, ZipSprout, works for businesses who want to sponsor locally, but aren’t sure who to partner with. To that end, I’d love to learn more about [ORG NAME] and see what sponsorship opportunities you have available. Is there a PDF or list of cost and benefits you can share over email or a phone call?


Thanks,

___

EMAIL B

Hi [NAME],

I sent an email last week, but in case you missed it, I figured I’d follow up. 🙂

I’d love to learn more about [ORG NAME] and see what sponsorships you have available. Is there a PDF or list of cost and benefits you can share over email or a phone call?


Thanks,

___

In an 800-email test, Email B performed 30% better than Email A.

Matchmaking: How can I choose a sponsorship opportunity that fits my brand?

There are many ways to evaluate potential sponsorships.

These are the questions that help us match organizations with clients:

  • Who is your brand targeting (women, senior citizens, family-friendly, dog owners, new parents)?
  • Do you want to tie your brand with a particular cause (eco-friendly, professional associations, awareness foundations, advocacy groups)?
  • Is your campaign based on location? Are you launching your brand in a particular city? A particular zip code?
  • What is your total budget and per-sponsorship range? A top max price or a price range is a useful parameter — and perhaps the most important.

Once the campaign goals are determined, we filter through opportunities based partially on their online presence. We look at Domain Authority, location, website aesthetics, and other sponsors (competitors and non-competitors) in addition to Reach Score (details below).

Further, we review backlinks, organic traffic, and referring domains. We make sure that this nonprofit partnership is not spammy or funky from an SEO perspective and that is a frequently visited website. A small organization may not have all the juicy digital metrics, but by gauging event attendance or measuring organic traffic we can further identify solid prospects that could have been missed otherwise.

We also look at social media presence; event attendance, event dates and how responsive these organizations or event organizers are. Responsiveness, we have learned, is a CRITICAL variable. It can be the determining point of your link going live in 48 hours or less, as opposed to 6+ months from payment.

Reach Score

From a numbers perspective, Domain Authority is a good way to appreciate the value of a website, but it doesn’t tell the whole story when it comes to local marketing. To help fill in the gaps we created Reach Score, which combines virtual measures (like Domain Authority) with social measures (friends/followers) and physical measures (event attendance). The score ranks entities based on their metro area, so we’re not comparing the reach of an organization in Louisville, KY to one in NYC.

As of March 2018, we have about 8,000 organizations with valid Reach Scores across four metro areas — Raleigh/Durham, Boston, Houston, and Chicago. The average Reach Score is 37 out of 100. Of the 34 types of organizations that we track, the most common is Event Venue/Company (average Reach Score of 38), followed by Advocacy Groups (43) and Sports Teams/Clubs/Leagues (22). The types of organizations with the highest Reach Scores are Local Government (64), Museums (63), and Parks and Recreation (55).

Thanks to Reach Score, we’ve found differences between organizations from city to city as well. In Raleigh-Durham, the entities with the highest reach tend to be government-related organizations, such as Chambers of Commerce and Parks & Rec Departments.

In Boston, the highest reach tends to fall to arts organizations, such as music ensembles, as well as professional associations. This score serves as a good reminder that each metro area has a unique community of local organizations. (Read more about our Reach Score findings here.)

Fulfillment

Our campaigns used to take several months to complete, from contract to final sponsorship. Now our average fulfillment rate is 18.7 days, regardless of our project size! Staying (politely) on top of the communication with the nonprofit organizations was the main driver for this improvement.

We find further that the first 48 hours from sending a notification of sponsorship on behalf of your brand are crucial to speedy campaigns. Be ready to award the sponsorship funds in a timely manner and follow up with a phone call or an email, checking in to see if these funds have been received.

It’s okay to ask when can you expect the sponsorship digital benefits to go live and how to streamline the process for any other deliverables needed to complete the sponsorship.

Applying these simple best practices, our team has been able to run a campaign in a week or less.

Two important concepts to remember about the sponsorship channel from the fulfillment perspective:

  1. It’s difficult to fulfill. If your city project involves any more than two or three sponsorships, you’re in for multiple hours of follow ups, reminders, phone calls, etc. There is the desire from most local organizations to honor their sponsors and keep them happy. That said, we’ve learned that keeping the momentum going serves as an important reminder for the nonprofit. This can involve phone call reminders and emails for links to go live and other benefits to come through. Again, be polite and respectful.
  2. It’s SO worth all the effort though! It shows that your brand cares. A sponsorship campaign is a fantastic way to get in front of your target audience in areas that have a special meaning at a personal level. And not in a broad general scope, but locally. Locally sponsoring a beach cleanup in Santa Monica gives you the opportunity to impact a highly localized audience with a very particular cause in mind that would ultimately affect their everyday life, as opposed to partnering with a huge foundation advocating for clean oceans.

Enhancing a local campaign

Some prefer to use local sponsorships as a link building effort, but there are ways — and ample benefit — to going far beyond the link.

Local event attendance

So, so many local sponsorship campaigns come with the opportunity for event attendance. We currently have 11,345 opportunities in our database (62.2% of our total inventory) that feature events: 5Ks, galas, performances, parades, and even a rubber ducky derby or two! If you’re able to send local team members, find opportunities that match your target audience and test it out — and bring your camera so your social and brand team will have material for publication. If local team members aren’t an option, consider working with a notable and ambitious startup such as Field Day, which can send locals out on behalf of your brand. We’ve spoken with them on several occasions and found them adaptable and wonderful to work with.

Coupons/invitations

One client, FunBrands, used local sponsorships as a way to reach out to locals ahead of stores’ grand re-openings (read the full case study here).

For another client, we created unique coupons for each local organization, using print and social media posts for distribution.

An example coupon — use codes to track attribution back to an event.


Conclusion: Local sponsorships are a channel

Sponsorships are an actionable strategy that contribute to your local rankings, while providing unprecedented opportunities for community engagement and neighborly branding. We hope that this updated guide will provide a strong operational overview along with realistic expectations — and even inspirations — for a local sponsorship campaign in your target cities.

Last but not least: As with all outreach campaigns, please remember to be human. Keep in mind that local engagements are the living extension of your brand in the real world. And if somehow this article wasn’t enough, we just finished up The Local Sponsorship Playbook. Every purchase comes with a 30-minute consultation with the author. We hope everyone chooses to get out, get local, and join the community in the channel that truly benefits everyone.

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Reblogged 7 months ago from tracking.feedpress.it

What are the benefits of email marketing?

For the uninitiated, the benefits of email marketing may not be immediately clear. In fact, even seasoned marketing pros may not immediately be able to identify the many advantages of email marketing over other marketing methods.

There are many reasons why we believe – and know – that email marketing is one of, if not the best performing marketing channels that is available out there, to every single brand and business on the planet.

Everyone you email already knows your brand or business

In order to contact someone and market to them via email, you need their express permission – this makes email the strongest tool in your marketing toolbox.

Everyone who receives your emails will have already purchased from you, or shown interest in your brand or business. Whether you’re an online ecommerce retailer that they’ve purchased goods from before, or a SaaS provider whose service or content they’ve interacted with and shown interest in, you should already have an existing relationship with them.

Of course, there are still some brands and businesses out there who don’t play by these rules, but GDPR means that everyone should be getting permission from everyone before the send them any marketing emails. Not only that, increasingly smarter inbox filtering means that fewer spam messages now make it to the inbox, instead being sent straight to the spam folder.

Now, email marketers who choose to ignore best practice advice or new rules will see their deliverability suffer, while those who abide by the rules and respect their subscribers will make it to the inbox.

What this means is that consumers can expect fewer irrelevant marketing messages, and brands and businesses can hopefully expect their marketing lists to be engaged with their content, because subscribers have said that they want to receive emails from them.

It’s easy to use

There was a time when you needed to have a solid understanding of HTML and CSS to build email templates, but those days are long behind us now.

While there’s still a thriving community of email designers and coders, who are pushing the envelope in terms of what email can do and look like, modern marketing platforms and services have given everyday marketers the tools to build and send email campaigns, quickly and easily.

These visual, drag-and-drop style editors make the turnaround time of a campaign much quicker than it used to be. It also gives smaller businesses and one-person marketing teams the ability to enter the email game.

And although it’s easy to use, email can be hard to master. Once you start using it, you’ll soon learn that the smarter you are with your email campaigns, the better your results become. The next step is one of the easiest and simplest ways that you can benefit from smarter email marketing.

Segmentation drives relevancy, which generates engagement

Relevancy is key with email marketing. The average consumer now receives over 100 marketing emails every week (DMA Marketer email tracker 2018), and with attention spans waning, you need to make sure your emails are cutting through the noise of the modern-day inbox.

This is where segmentation of your audience comes in. The ‘batch and blast’ method no longer works. You need to make sure that the emails you’re sending are useful and relevant to the recipient. So, by segmenting your email lists, and sending campaigns that are targeted to these segments, you’ll see better results.

Many people act on impulse

Impulse buyers have long been swayed into purchases by other forms of marketing, and email is no different.

By adding clear calls-to-action in your emails, you increase the chances of the recipient clicking through to your website and completing a sale. The easier you make it for the customer to buy something, the likelier they are to complete an order.

What’s more, if you’re segmenting your lists and sending targeted communications and campaigns, then the chances of generating a purchase from your email increase even more!

The possibilities are endless

You can do anything with your email marketing. While most email marketing campaigns are intended to sell, that’s just the tip of the iceberg.

One of the real benefits of using email marketing in your strategy is that you can use it to build and strengthen relationships with subscribers and customers.

From the moment someone signs up to your email list, and you (hopefully) send them a welcome email, there are endless possibilities for the types of email campaigns that you can send them. Think abandoned cart, browse, winback and loyalty.

This spans the full customer lifecycle – from acquisition to conversion, right through to retention and even advocacy, you can utilize email for the full journey.

You can accurately measure your success

One of the real advantages of using email marketing is that on most, if not all modern platforms, you can easily report on and measure the results of your email campaigns.

This makes it easy to see what’s working and what isn’t, and it also makes it a lot easier to highlight success and results for other areas of your business. If you’re having trouble getting buy-in to the importance of email marketing in your wider marketing strategy, then being able to produce accurate results is certainly one way of proving the importance of email.

Easy to use on a global scale

While most global marketing campaigns will be subject to subtle differences that make their execution difficult across different continents, email is – for the most part – exempt from this.

There will be the obvious challenges – different time zones, languages, and currencies will likely be the ones that crop up most – but, the real benefit of using email is that you can use it on a global scale with the minimum of fuss.

This is especially useful for brands and businesses looking to expand into different territories. In lieu of a physical store or office, email is a good starting point, even if it’s just to test the waters of international markets.

Scalable

Carrying on from the previous benefit of being useful on a global scale, email marketing is also scalable. It doesn’t matter whether you’ve got an email list of 1,000, or 10 million, you can still make email work in your marketing strategy.

The best advantage of using email is that your email marketing strategy can scale with the growth of your business. There are solutions out there for smaller businesses and startups, right the way up to enterprise, as well as omnichannel solutions for the large, multinational brands and businesses who have successfully built up a large global presence.

It doesn’t have to cost the earth

This goes hand-in-hand with the scalability of email marketing. Your use of email doesn’t have to cost more than you can afford. If you’re a small business or organization just starting on your email marketing journey, then there are several free or low-cost email marketing solutions available on the market which will be more than suitable for your needs.

When your email marketing strategy begins to grow along with your subscriber and customer lists, then there will always be appropriate email marketing software providers out there for you.

We know that dotmailer is a perfect example of this. Our platform is tailored for serious marketers who are well-versed in their email marketing strategy, and need the appropriate level of software features and strategic account management.

When the time comes to take your email marketing to the next level, you know where to find us.

ROI

Finally, and perhaps most importantly, the real benefit of email marketing is the return on investment (ROI). £32 per £1 spent in the UK, and $30 Per $1 spent in the US is not to be laughed at.

In fact, ROI from email marketing has consistently outperformed other channels.

If you’re not already using email marketing, it’s easy to start. If it’s already part of your wider marketing strategy, you can use some of the tactics detailed above to gain an advantage over your competitors.

 

Just getting started with email marketing? Learn more about why first impressions count.

 

Already know your way around an email? Then find out why you should make time to save time with email marketing automation.

The post What are the benefits of email marketing? appeared first on The Marketing Automation Blog.

Reblogged 8 months ago from blog.dotmailer.com

Make email automation the backbone of your B2B marketing strategy

Not too long ago, our in-house consultant Gavin Laugenie hosted a dotlive on the top 5 automation programs B2B companies should be doing, the reasons why and the results you can expect to yield from them. Below are the top 5 ROI-generating automation programs with tips on how to approach them.

1. Welcome program

Your welcome program is your chance to make a lasting impression; thank customers for engaging, set the expectations for the relationship and provide some valuable content to get the ball rolling.

  • Give your contacts a good first impression of your brand by outlining the types of communications they’re likely to receive
  • Use this as an opportunity to find out more about their interests through a preference center; in aggregating this valuable insight you can build a strong profile of subscribers and power relevant content that’ll keep them engaged

2. Product-based program

Your product-focused program allows you to personalize marketing communications depending on the stage contacts are at in the purchasing cycle. Push different types of content that resonate with them, supercharging their engagement and intent to buy.

  • Understand where people are in the buying journey
  • Timing is key: find out the optimum time of sending an email
  • Make sure the campaign is responsive on different devices and is easily readable/scannable
  • Relevancy of content: include dynamic content where possible (people have different reasons for buying). Segment based on data-fields and email behavior you hold on subscribers

3. Nurture program

Your nurture program is an essential component of your marketing strategy; drive valuable content to your subscribers on a steady basis to convert them at the right time. Contextualizing your messages is key.

  • Planning is crucial; you must be aware of what contacts will receive at each stage
  • Understand the results – use reporting to stay informed on how your emails are performing, helping you identify what’s working and what isn’t
  • Use contact scoring to understand customers. Identify those who are receptive and who aren’t; it’s much more cost-effective to keep a client happy rather than to win them back or acquire a new one

4. Retention program

Maximize customer longevity with your retention program. Drive key benefits – placing your brand front-of-mind – and you’ll strengthen existing customer relationships and foster true advocacy.

  • Give customers a reason to stay, what are the benefits?
  • Reward them for their loyalty
  • Perhaps even include a win-back strategy if they have an ‘at risk’ status, for example (our contact scoring tool can help you easily identify this)

5. Event program

An event program reinforces all your other marketing automation efforts. Spark interest among your subscribers by promoting events that complement their preferences through segmentation.

  • Segment your data based on geo-location and areas of interest; it’ll provide insight on who to target and help reduce no-shows
  • Perhaps give them an attendee status – make them feel special enough to want to attend and flag those who have already been to an event
  • Always ask for feedback and learn what you’re doing/not doing well to continuously improve and encourage attendance

 

You may already be aware of the above points, however it should help reinforce why these programs are important, how to approach them and the results you’re likely to expect.

If you would like more information on the types of automation programs you could implement, please contact your account manager or download our best practice guide on unlocking the power of B2B automation.

The post Make email automation the backbone of your B2B marketing strategy appeared first on The Marketing Automation Blog.

Reblogged 10 months ago from blog.dotmailer.com

Search Engine Land’s Community Corner: Local SEO survey results, a new book on influencer marketing & SEO Christmas jumpers

As we head into the slow holiday stretch, the news likewise takes a breather. Of course Google did surprise the search community this week by confirming some algo updates, starting a new webmaster video series, and moving Eric Schmidt into a non-Executive Chairman of the Board position. Elsewhere…

Please visit Search Engine Land for the full article.

Reblogged 10 months ago from feeds.searchengineland.com