Distance from Perfect

Posted by wrttnwrd

In spite of all the advice, the strategic discussions and the conference talks, we Internet marketers are still algorithmic thinkers. That’s obvious when you think of SEO.

Even when we talk about content, we’re algorithmic thinkers. Ask yourself: How many times has a client asked you, “How much content do we need?” How often do you still hear “How unique does this page need to be?”

That’s 100% algorithmic thinking: Produce a certain amount of content, move up a certain number of spaces.

But you and I know it’s complete bullshit.

I’m not suggesting you ignore the algorithm. You should definitely chase it. Understanding a little bit about what goes on in Google’s pointy little head helps. But it’s not enough.

A tale of SEO woe that makes you go “whoa”

I have this friend.

He ranked #10 for “flibbergibbet.” He wanted to rank #1.

He compared his site to the #1 site and realized the #1 site had five hundred blog posts.

“That site has five hundred blog posts,” he said, “I must have more.”

So he hired a few writers and cranked out five thousand blogs posts that melted Microsoft Word’s grammar check. He didn’t move up in the rankings. I’m shocked.

“That guy’s spamming,” he decided, “I’ll just report him to Google and hope for the best.”

What happened? Why didn’t adding five thousand blog posts work?

It’s pretty obvious: My, uh, friend added nothing but crap content to a site that was already outranked. Bulk is no longer a ranking tactic. Google’s very aware of that tactic. Lots of smart engineers have put time into updates like Panda to compensate.

He started like this:

And ended up like this:
more posts, no rankings

Alright, yeah, I was Mr. Flood The Site With Content, way back in 2003. Don’t judge me, whippersnappers.

Reality’s never that obvious. You’re scratching and clawing to move up two spots, you’ve got an overtasked IT team pushing back on changes, and you’ve got a boss who needs to know the implications of every recommendation.

Why fix duplication if rel=canonical can address it? Fixing duplication will take more time and cost more money. It’s easier to paste in one line of code. You and I know it’s better to fix the duplication. But it’s a hard sell.

Why deal with 302 versus 404 response codes and home page redirection? The basic user experience remains the same. Again, we just know that a server should return one home page without any redirects and that it should send a ‘not found’ 404 response if a page is missing. If it’s going to take 3 developer hours to reconfigure the server, though, how do we justify it? There’s no flashing sign reading “Your site has a problem!”

Why change this thing and not that thing?

At the same time, our boss/client sees that the site above theirs has five hundred blog posts and thousands of links from sites selling correspondence MBAs. So they want five thousand blog posts and cheap links as quickly as possible.

Cue crazy music.

SEO lacks clarity

SEO is, in some ways, for the insane. It’s an absurd collection of technical tweaks, content thinking, link building and other little tactics that may or may not work. A novice gets exposed to one piece of crappy information after another, with an occasional bit of useful stuff mixed in. They create sites that repel search engines and piss off users. They get more awful advice. The cycle repeats. Every time it does, best practices get more muddled.

SEO lacks clarity. We can’t easily weigh the value of one change or tactic over another. But we can look at our changes and tactics in context. When we examine the potential of several changes or tactics before we flip the switch, we get a closer balance between algorithm-thinking and actual strategy.

Distance from perfect brings clarity to tactics and strategy

At some point you have to turn that knowledge into practice. You have to take action based on recommendations, your knowledge of SEO, and business considerations.

That’s hard when we can’t even agree on subdomains vs. subfolders.

I know subfolders work better. Sorry, couldn’t resist. Let the flaming comments commence.

To get clarity, take a deep breath and ask yourself:

“All other things being equal, will this change, tactic, or strategy move my site closer to perfect than my competitors?”

Breaking it down:

“Change, tactic, or strategy”

A change takes an existing component or policy and makes it something else. Replatforming is a massive change. Adding a new page is a smaller one. Adding ALT attributes to your images is another example. Changing the way your shopping cart works is yet another.

A tactic is a specific, executable practice. In SEO, that might be fixing broken links, optimizing ALT attributes, optimizing title tags or producing a specific piece of content.

A strategy is a broader decision that’ll cause change or drive tactics. A long-term content policy is the easiest example. Shifting away from asynchronous content and moving to server-generated content is another example.

“Perfect”

No one knows exactly what Google considers “perfect,” and “perfect” can’t really exist, but you can bet a perfect web page/site would have all of the following:

  1. Completely visible content that’s perfectly relevant to the audience and query
  2. A flawless user experience
  3. Instant load time
  4. Zero duplicate content
  5. Every page easily indexed and classified
  6. No mistakes, broken links, redirects or anything else generally yucky
  7. Zero reported problems or suggestions in each search engines’ webmaster tools, sorry, “Search Consoles”
  8. Complete authority through immaculate, organically-generated links

These 8 categories (and any of the other bazillion that probably exist) give you a way to break down “perfect” and help you focus on what’s really going to move you forward. These different areas may involve different facets of your organization.

Your IT team can work on load time and creating an error-free front- and back-end. Link building requires the time and effort of content and outreach teams.

Tactics for relevant, visible content and current best practices in UX are going to be more involved, requiring research and real study of your audience.

What you need and what resources you have are going to impact which tactics are most realistic for you.

But there’s a basic rule: If a website would make Googlebot swoon and present zero obstacles to users, it’s close to perfect.

“All other things being equal”

Assume every competing website is optimized exactly as well as yours.

Now ask: Will this [tactic, change or strategy] move you closer to perfect?

That’s the “all other things being equal” rule. And it’s an incredibly powerful rubric for evaluating potential changes before you act. Pretend you’re in a tie with your competitors. Will this one thing be the tiebreaker? Will it put you ahead? Or will it cause you to fall behind?

“Closer to perfect than my competitors”

Perfect is great, but unattainable. What you really need is to be just a little perfect-er.

Chasing perfect can be dangerous. Perfect is the enemy of the good (I love that quote. Hated Voltaire. But I love that quote). If you wait for the opportunity/resources to reach perfection, you’ll never do anything. And the only way to reduce distance from perfect is to execute.

Instead of aiming for pure perfection, aim for more perfect than your competitors. Beat them feature-by-feature, tactic-by-tactic. Implement strategy that supports long-term superiority.

Don’t slack off. But set priorities and measure your effort. If fixing server response codes will take one hour and fixing duplication will take ten, fix the response codes first. Both move you closer to perfect. Fixing response codes may not move the needle as much, but it’s a lot easier to do. Then move on to fixing duplicates.

Do the 60% that gets you a 90% improvement. Then move on to the next thing and do it again. When you’re done, get to work on that last 40%. Repeat as necessary.

Take advantage of quick wins. That gives you more time to focus on your bigger solutions.

Sites that are “fine” are pretty far from perfect

Google has lots of tweaks, tools and workarounds to help us mitigate sub-optimal sites:

  • Rel=canonical lets us guide Google past duplicate content rather than fix it
  • HTML snapshots let us reveal content that’s delivered using asynchronous content and JavaScript frameworks
  • We can use rel=next and prev to guide search bots through outrageously long pagination tunnels
  • And we can use rel=nofollow to hide spammy links and banners

Easy, right? All of these solutions may reduce distance from perfect (the search engines don’t guarantee it). But they don’t reduce it as much as fixing the problems.
Just fine does not equal fixed

The next time you set up rel=canonical, ask yourself:

“All other things being equal, will using rel=canonical to make up for duplication move my site closer to perfect than my competitors?”

Answer: Not if they’re using rel=canonical, too. You’re both using imperfect solutions that force search engines to crawl every page of your site, duplicates included. If you want to pass them on your way to perfect, you need to fix the duplicate content.

When you use Angular.js to deliver regular content pages, ask yourself:

“All other things being equal, will using HTML snapshots instead of actual, visible content move my site closer to perfect than my competitors?”

Answer: No. Just no. Not in your wildest, code-addled dreams. If I’m Google, which site will I prefer? The one that renders for me the same way it renders for users? Or the one that has to deliver two separate versions of every page?

When you spill banner ads all over your site, ask yourself…

You get the idea. Nofollow is better than follow, but banner pollution is still pretty dang far from perfect.

Mitigating SEO issues with search engine-specific tools is “fine.” But it’s far, far from perfect. If search engines are forced to choose, they’ll favor the site that just works.

Not just SEO

By the way, distance from perfect absolutely applies to other channels.

I’m focusing on SEO, but think of other Internet marketing disciplines. I hear stuff like “How fast should my site be?” (Faster than it is right now.) Or “I’ve heard you shouldn’t have any content below the fold.” (Maybe in 2001.) Or “I need background video on my home page!” (Why? Do you have a reason?) Or, my favorite: “What’s a good bounce rate?” (Zero is pretty awesome.)

And Internet marketing venues are working to measure distance from perfect. Pay-per-click marketing has the quality score: A codified financial reward applied for seeking distance from perfect in as many elements as possible of your advertising program.

Social media venues are aggressively building their own forms of graphing, scoring and ranking systems designed to separate the good from the bad.

Really, all marketing includes some measure of distance from perfect. But no channel is more influenced by it than SEO. Instead of arguing one rule at a time, ask yourself and your boss or client: Will this move us closer to perfect?

Hell, you might even please a customer or two.

One last note for all of the SEOs in the crowd. Before you start pointing out edge cases, consider this: We spend our days combing Google for embarrassing rankings issues. Every now and then, we find one, point, and start yelling “SEE! SEE!!!! THE GOOGLES MADE MISTAKES!!!!” Google’s got lots of issues. Screwing up the rankings isn’t one of them.

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Reblogged 3 years ago from tracking.feedpress.it

8 Ways Content Marketers Can Hack Facebook Multi-Product Ads

Posted by Alan_Coleman

The trick most content marketers are missing

Creating great content is the first half of success in content marketing. Getting quality content read by, and amplified to, a relevant audience is the oft overlooked second half of success. Facebook can be a content marketer’s best friend for this challenge. For reach, relevance and amplification potential, Facebook is unrivaled.

  1. Reach: 1 in 6 mobile minutes on planet earth is somebody reading something on Facebook.
  2. Relevance: Facebook is a lean mean interest and demo targeting machine. There is no online or offline media that owns as much juicy interest and demographic information on its audience and certainly no media has allowed advertisers to utilise this information as effectively as Facebook has.
  3. Amplification: Facebook is literally built to encourage sharing. Here’s the first 10 words from their mission statement: “Facebook’s mission is to give people the power to share…”, Enough said!

Because of these three digital marketing truths, if a content marketer gets their paid promotion* right on Facebook, the battle for eyeballs and amplification is already won.

For this reason it’s crucial that content marketers keep a close eye on Facebook advertising innovations and seek out ways to use them in new and creative ways.

In this post I will share with you eight ways we’ve hacked a new Facebook ad format to deliver content marketing success.

Multi-Product Ads (MPAs)

In 2014, Facebook unveiled multi-product ads (MPAs) for US advertisers, we got them in Europe earlier this year. They allow retailers to show multiple products in a carousel-type ad unit.

They look like this:

If the user clicks on the featured product, they are guided directly to the landing page for that specific product, from where they can make a purchase.

You could say MPAs are Facebook’s answer to Google Shopping.

Facebook’s mistake is a content marketer’s gain

I believe Facebook has misunderstood how people want to use their social network and the transaction-focused format is OK at best for selling products. People aren’t really on Facebook to hit the “buy now” button. I’m a daily Facebook user and I can’t recall a time this year where I have gone directly from Facebook to an e-commerce website and transacted. Can you remember a recent time when you did?

So, this isn’t an innovation that removes a layer of friction from something that we are all doing online already (as the most effective innovations do). Instead, it’s a bit of a “hit and hope” that, by providing this functionality, Facebook would encourage people to try to buy online in a way they never have before.

The Wolfgang crew felt the MPA format would be much more useful to marketers and users if they were leveraging Facebook for the behaviour we all demonstrate on the platform every day, guiding users to relevant content. We attempted to see if Facebook Ads Manager would accept MPAs promoting content rather than products. We plugged in the images, copy and landing pages, hit “place order”, and lo and behold the ads became active. We’re happy to say that the engagement rates, and more importantly the amplification rates, are fantastic!

Multi-Content Ads

We’ve re-invented the MPA format for multi-advertisers in multi-ways, eight ways to be exact! Here’s eight MPA Hacks that have worked well for us. All eight hacks use the MPA format to promote content rather than promote products.

Hack #1: Multi-Package Ads

Our first variation wasn’t a million miles away from multi-product ads; we were promoting the various packages offered by a travel operator.

By looking at the number of likes, comments, and shares (in blue below the ads) you can see the ads were a hit with Facebook users and they earned lots of free engagement and amplification.

NB: If you have selected “clicks to website” as your advertising objective, all those likes, comments and shares are free!

Independent Travel Multi Product Ad

The ad sparked plenty of conversation amongst Facebook friends in the comments section.

Comments on a Facebook MPA

Hack #2: Multi-Offer Ads

Everybody knows the Internet loves a bargain. So we decided to try another variation moving away from specific packages, focusing instead on deals for a different travel operator.

Here’s how the ads looked:

These ads got valuable amplification beyond the share. In the comments section, you can see people tagging specific friends. This led to the MPAs receiving further amplification, and a very targeted and personalised form of amplification to boot.

Abbey Travel Facebook Ad Comments

Word of mouth referrals have been a trader’s best friend since the stone age. These “personalised” word of mouth referrals en masse are a powerful marketing proposition. It’s worth mentioning again that those engagements are free!

Hack #3: Multi-Locations Ads

Putting the Lo in SOLOMO.

This multi-product feed ad was hacked to promote numerous locations of a waterpark. “Where to go?” is among the first questions somebody asks when researching a holiday. In creating this top of funnel content, we can communicate with our target audience at the very beginning of their research process. A simple truth of digital marketing is: the more interactions you have with your target market on their journey to purchase, the more likely they are to seal the deal with you when it comes time to hit the “buy now” button. Starting your relationship early gives you an advantage over those competitors who are hanging around the bottom of the purchase funnel hoping to make a quick and easy conversion.

Abbey Travel SplashWorld Facebook MPA

What was surprising here, was that because we expected to reach people at the very beginning of their research journey, we expected the booking enquiries to be some time away. What actually happened was these ads sparked an enquiry frenzy as Facebook users could see other people enquiring and the holidays selling out in real time.

Abbey Travel comments and replies

In fact nearly all of the 35 comments on this ad were booking enquiries. This means what we were measuring as an “engagement” was actually a cold hard “conversion”! You don’t need me to tell you a booking enquiry is far closer to the money than a Facebook like.

The three examples outlined so far are for travel companies. Travel is a great fit for Facebook as it sits naturally in the Facebook feed, my Facebook feed is full of envy-inducing friends’ holiday pictures right now. Another interesting reason why travel is a great fit for Facebook ads is because typically there are multiple parties to a travel purchase. What happened here is the comments section actually became a very visible and measurable forum for discussion between friends and family before becoming a stampede inducing medium of enquiry.

So, stepping outside of the travel industry, how do other industries fare with hacked MPAs?

Hack #3a: Multi-Location Ads (combined with location targeting)

Location, location, location. For a property listings website, we applied location targeting and repeated our Multi-Location Ad format to advertise properties for sale to people in and around that location.

Hack #4: Multi-Big Content Ad

“The future of big content is multi platform”

– Cyrus Shepard

The same property website had produced a report and an accompanying infographic to provide their audience with unique and up-to-the-minute market information via their blog. We used the MPA format to promote the report, the infographic and the search rentals page of the website. This brought their big content piece to a larger audience via a new platform.

Rental Report Multi Product Ad

Hack #5: Multi-Episode Ad

This MPA hack was for an online TV player. As you can see we advertised the most recent episodes of a TV show set in a fictional Dublin police station, Red Rock.

Engagement was high, opinion was divided.

TV3s Red Rock viewer feedback

LOL.

Hack #6: Multi-People Ads

In the cosmetic surgery world, past patients’ stories are valuable marketing material. Particularly when the past patients are celebrities. We recycled some previously published stories from celebrity patients using multi-people ads and targeted them to a very specific audience.

Avoca Clinic Multi People Ads

Hack #7: Multi-UGC Ads

Have you witnessed the power of user generated content (UGC) in your marketing yet? We’ve found interaction rates with authentic UGC images can be up to 10 fold of those of the usual stylised images. In order to encourage further UGC, we posted a number of customer’s images in our Multi-UGC Ads.

The CTR on the above ads was 6% (2% is the average CTR for Facebook News feed ads according to our study). Strong CTRs earn you more traffic for your budget. Facebook’s relevancy score lowers your CPC as your CTR increases.

When it comes to the conversion, UGC is a power player, we’ve learned that “customers attracting new customers” is a powerful acquisition tool.

Hack #8: Target past customers for amplification

“Who will support and amplify this content and why?”

– Rand Fishkin

Your happy customers Rand, that’s the who and the why! Check out these Multi-Package Ads targeted to past customers via custom audiences. The Camino walkers have already told all their friends about their great trip, now allow them to share their great experiences on Facebook and connect the tour operator with their Facebook friends via a valuable word of mouth referral. Just look at the ratio of share:likes and shares:comments. Astonishingly sharable ads!

Camino Ways Mulit Product Ads

Targeting past converters in an intelligent manner is a super smart way to find an audience ready to share your content.

How will hacking Multi-Product Ads work for you?

People don’t share ads, but they do share great content. So why not hack MPAs to promote your content and reap the rewards of the world’s greatest content sharing machine: Facebook.

MPAs allow you to tell a richer story by allowing you to promote multiple pieces of content simultaneously. So consider which pieces of content you have that will work well as “content bundles” and who the relevant audience for each “content bundle” is.

As Hack #8 above illustrates, the big wins come when you match a smart use of the format with the clever and relevant targeting Facebook allows. We’re massive fans of custom audiences so if you aren’t sure where to start, I’d suggest starting there.

So ponder your upcoming content pieces, consider your older content you’d like to breathe some new life into and perhaps you could become a Facebook Ads Hacker.

I’d love to hear about your ideas for turning Multi-Product Ads into Multi-Content Ads in the comments section below.

We could even take the conversation offline at Mozcon!

Happy hacking.


*Yes I did say paid promotion, it’s no secret that Facebook’s organic reach continues to dwindle. The cold commercial reality is you need to pay to play on FB. The good news is that if you select ‘website clicks’ as your objective you only pay for website traffic and engagement while amplification by likes, comments, and shares are free! Those website clicks you pay for are typically substantially cheaper than Adwords, Taboola, Outbrain, Twitter or LinkedIn. How does it compare to display? It doesn’t. Paying for clicks is always preferable to paying for impressions. If you are spending money on display advertising I’d urge you to fling a few spondoolas towards Facebook ads and compare results. You will be pleasantly surprised.

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How to Rid Your Website of Six Common Google Analytics Headaches

Posted by amandaecking

I’ve been in and out of Google Analytics (GA) for the past five or so years agency-side. I’ve seen three different code libraries, dozens of new different features and reports roll out, IP addresses stop being reported, and keywords not-so-subtly phased out of the free platform.

Analytics has been a focus of mine for the past year or so—mainly, making sure clients get their data right. Right now, our new focus is closed loop tracking, but that’s a topic for another day. If you’re using Google Analytics, and only Google Analytics for the majority of your website stats, or it’s your primary vehicle for analysis, you need to make sure it’s accurate.

Not having data pulling in or reporting properly is like building a house on a shaky foundation: It doesn’t end well. Usually there are tears.

For some reason, a lot of people, including many of my clients, assume everything is tracking properly in Google Analytics… because Google. But it’s not Google who sets up your analytics. People do that. And people are prone to make mistakes.

I’m going to go through six scenarios where issues are commonly encountered with Google Analytics.

I’ll outline the remedy for each issue, and in the process, show you how to move forward with a diagnosis or resolution.

1. Self-referrals

This is probably one of the areas we’re all familiar with. If you’re seeing a lot of traffic from your own domain, there’s likely a problem somewhere—or you need to extend the default session length in Google Analytics. (For example, if you have a lot of long videos or music clips and don’t use event tracking; a website like TEDx or SoundCloud would be a good equivalent.)

Typically one of the first things I’ll do to help diagnose the problem is include an advanced filter to show the full referrer string. You do this by creating a filter, as shown below:

Filter Type: Custom filter > Advanced
Field A: Hostname
Extract A: (.*)
Field B: Request URI
Extract B: (.*)
Output To: Request URI
Constructor: $A1$B1

You’ll then start seeing the subdomains pulling in. Experience has shown me that if you have a separate subdomain hosted in another location (say, if you work with a separate company and they host and run your mobile site or your shopping cart), it gets treated by Google Analytics as a separate domain. Thus, you ‘ll need to implement cross domain tracking. This way, you can narrow down whether or not it’s one particular subdomain that’s creating the self-referrals.

In this example below, we can see all the revenue is being reported to the booking engine (which ended up being cross domain issues) and their own site is the fourth largest traffic source:

I’ll also a good idea to check the browser and device reports to start narrowing down whether the issue is specific to a particular element. If it’s not, keep digging. Look at pages pulling the self-referrals and go through the code with a fine-tooth comb, drilling down as much as you can.

2. Unusually low bounce rate

If you have a crazy-low bounce rate, it could be too good to be true. Unfortunately. An unusually low bounce rate could (and probably does) mean that at least on some pages of your website have the same Google Analytics tracking code installed twice.

Take a look at your source code, or use Google Tag Assistant (though it does have known bugs) to see if you’ve got GA tracking code installed twice.

While I tell clients having Google Analytics installed on the same page can lead to double the pageviews, I’ve not actually encountered that—I usually just say it to scare them into removing the duplicate implementation more quickly. Don’t tell on me.

3. Iframes anywhere

I’ve heard directly from Google engineers and Google Analytics evangelists that Google Analytics does not play well with iframes, and that it will never will play nice with this dinosaur technology.

If you track the iframe, you inflate your pageviews, plus you still aren’t tracking everything with 100% clarity.

If you don’t track across iframes, you lose the source/medium attribution and everything becomes a self-referral.

Damned if you do; damned if you don’t.

My advice: Stop using iframes. They’re Netscape-era technology anyway, with rainbow marquees and Comic Sans on top. Interestingly, and unfortunately, a number of booking engines (for hotels) and third-party carts (for ecommerce) still use iframes.

If you have any clients in those verticals, or if you’re in the vertical yourself, check with your provider to see if they use iframes. Or you can check for yourself, by right-clicking as close as you can to the actual booking element:

iframe-booking.png

There is no neat and tidy way to address iframes with Google Analytics, and usually iframes are not the only complicated element of setup you’ll encounter. I spent eight months dealing with a website on a subfolder, which used iframes and had a cross domain booking system, and the best visibility I was able to get was about 80% on a good day.

Typically, I’d approach diagnosing iframes (if, for some reason, I had absolutely no access to viewing a website or talking to the techs) similarly to diagnosing self-referrals, as self-referrals are one of the biggest symptoms of iframe use.

4. Massive traffic jumps

Massive jumps in traffic don’t typically just happen. (Unless, maybe, you’re Geraldine.) There’s always an explanation—a new campaign launched, you just turned on paid ads for the first time, you’re using content amplification platforms, you’re getting a ton of referrals from that recent press in The New York Times. And if you think it just happened, it’s probably a technical glitch.

I’ve seen everything from inflated pageviews result from including tracking on iframes and unnecessary implementation of virtual pageviews, to not realizing the tracking code was installed on other microsites for the same property. Oops.

Usually I’ve seen this happen when the tracking code was somewhere it shouldn’t be, so if you’re investigating a situation of this nature, first confirm the Google Analytics code is only in the places it needs to be.Tools like Google Tag Assistant and Screaming Frog can be your BFFs in helping you figure this out.

Also, I suggest bribing the IT department with sugar (or booze) to see if they’ve changed anything lately.

5. Cross-domain tracking

I wish cross-domain tracking with Google Analytics out of the box didn’t require any additional setup. But it does.

If you don’t have it set up properly, things break down quickly, and can be quite difficult to untangle.

The older the GA library you’re using, the harder it is. The easiest setup, by far, is Google Tag Manager with Universal Analytics. Hard-coded universal analytics is a bit more difficult because you have to implement autoLink manually and decorate forms, if you’re using them (and you probably are). Beyond that, rather than try and deal with it, I say update your Google Analytics code. Then we can talk.

Where I’ve seen the most murkiness with tracking is when parts of cross domain tracking are implemented, but not all. For some reason, if allowLinker isn’t included, or you forget to decorate all the forms, the cookies aren’t passed between domains.

The absolute first place I would start with this would be confirming the cookies are all passing properly at all the right points, forms, links, and smoke signals. I’ll usually use a combination of the Real Time report in Google Analytics, Google Tag Assistant, and GA debug to start testing this. Any debug tool you use will mean you’re playing in the console, so get friendly with it.

6. Internal use of UTM strings

I’ve saved the best for last. Internal use of campaign tagging. We may think, oh, I use Google to tag my campaigns externally, and we’ve got this new promotion on site which we’re using a banner ad for. That’s a campaign. Why don’t I tag it with a UTM string?

Step away from the keyboard now. Please.

When you tag internal links with UTM strings, you override the original source/medium. So that visitor who came in through your paid ad and then who clicks on the campaign banner has now been manually tagged. You lose the ability to track that they came through on the ad the moment they click on the tagged internal link. Their source and medium is now your internal campaign, not that paid ad you’re spending gobs of money on and have to justify to your manager. See the problem?

I’ve seen at least three pretty spectacular instances of this in the past year, and a number of smaller instances of it. Annie Cushing also talks about the evils of internal UTM tags and the odd prevalence of it. (Oh, and if you haven’t explored her blog, and the amazing spreadsheets she shares, please do.)

One clothing company I worked with tagged all of their homepage offers with UTM strings, which resulted in the loss of visibility for one-third of their audience: One million visits over the course of a year, and $2.1 million in lost revenue.

Let me say that again. One million visits, and $2.1 million. That couldn’t be attributed to an external source/campaign/spend.

Another client I audited included campaign tagging on nearly every navigational element on their website. It still gives me nightmares.

If you want to see if you have any internal UTM strings, head straight to the Campaigns report in Acquisition in Google Analytics, and look for anything like “home” or “navigation” or any language you may use internally to refer to your website structure.

And if you want to see how users are moving through your website, go to the Flow reports. Or if you really, really, really want to know how many people click on that sidebar link, use event tracking. But please, for the love of all things holy (and to keep us analytics lovers from throwing our computers across the room), stop using UTM tagging on your internal links.

Now breathe and smile

Odds are, your Google Analytics setup is fine. If you are seeing any of these issues, though, you have somewhere to start in diagnosing and addressing the data.

We’ve looked at six of the most common points of friction I’ve encountered with Google Analytics and how to start investigating them: self-referrals, bounce rate, iframes, traffic jumps, cross domain tracking and internal campaign tagging.

What common data integrity issues have you encountered with Google Analytics? What are your favorite tools to investigate?

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The Colossus Update: Waking The Giant

Posted by Dr-Pete

Yesterday morning, we woke up to a historically massive temperature spike on MozCast, after an unusually quiet weekend. The 10-day weather looked like this:

That’s 101.8°F, one of the hottest verified days on record, second only to a series of unconfirmed spikes in June of 2013. For reference, the first Penguin update clocked in at 93.1°.

Unfortunately, trying to determine how the algorithm changed from looking at individual keywords (even thousands of them) is more art than science, and even the art is more often Ms. Johnson’s Kindergarten class than Picasso. Sometimes, though, we catch a break and spot something.

The First Clue: HTTPS

When you watch enough SERPs, you start to realize that change is normal. So, the trick is to find the queries that changed a lot on the day in question but are historically quiet. Looking at a few of these, I noticed some apparent shake-ups in HTTP vs. HTTPS (secure) URLs. So, the question becomes: are these anecdotes, or do they represent a pattern?

I dove in and looked at how many URLs for our 10,000 page-1 SERPs were HTTPS over the past few days, and I saw this:

On the morning of June 17, HTTPS URLs on page 1 jumped from 16.9% to 18.4% (a 9.9% day-over-day increase), after trending up for a few days. This represents the total real-estate occupied by HTTPS URLs, but how did rankings fare? Here are the average rankings across all HTTPS results:

HTTPS URLs also seem to have gotten a rankings boost – dropping (with “dropping” being a positive thing) from an average of 2.96 to 2.79 in the space of 24 hours.

Seems pretty convincing, right? Here’s the problem: rankings don’t just change because Google changes the algorithm. We are, collectively, changing the web every minute of the day. Often, those changes are just background noise (and there’s a lot of noise), but sometimes a giant awakens.

The Second Clue: Wikipedia

Anecdotally, I noticed that some Wikipedia URLs seemed to be flipping from HTTP to HTTPS. I ran a quick count, and this wasn’t just a fluke. It turns out that Wikipedia started switching their entire site to HTTPS around June 12 (hat tip to Jan Dunlop). This change is expected to take a couple of weeks.

It’s just one site, though, right? Well, historically, this one site is the #1 largest land-holder across the SERP real-estate we track, with over 5% of the total page-1 URLs in our tracking data (5.19% as of June 17). Wikipedia is a giant, and its movements can shake the entire web.

So, how do we tease this apart? If Wikipedia’s URLs had simply flipped from HTTP to HTTPS, we should see a pretty standard pattern of shake-up. Those URLs would look to have changed, but the SERPS around them would be quiet. So, I ran an analysis of what the temperature would’ve been if we ignored the protocol (treating HTTP/HTTPS as the same). While slightly lower, that temperature was still a scorching 96.6°F.

Is it possible that Wikipedia moving to HTTPS also made the site eligible for a rankings boost from previous algorithm updates, thus disrupting page 1 without any code changes on Google’s end? Yes, it is possible – even a relatively small rankings boost for Wikipedia from the original HTTPS algorithm update could have a broad impact.

The Third Clue: Google?

So far, Google has only said that this was not a Panda update. There have been rumors that the HTTPS update would get a boost, as recently as SMX Advanced earlier this month, but no timeline was given for when that might happen.

Is it possible that Wikipedia’s publicly announced switch finally gave Google the confidence to boost the HTTPS signal? Again, yes, it’s possible, but we can only speculate at this point.

My gut feeling is that this was more than just a waking giant, even as powerful of a SERP force as Wikipedia has become. We should know more as their HTTPS roll-out continues and their index settles down. In the meantime, I think we can expect Google to become increasingly serious about HTTPS, even if what we saw yesterday turns out not to have been an algorithm update.

In the meantime, I’m going to melodramatically name this “The Colossus Update” because, well, it sounds cool. If this indeed was an algorithm update, I’m sure Google would prefer something sensible, like “HTTPS Update 2” or “Securageddon” (sorry, Gary).

Update from Google: Gary Illyes said that he’s not aware of an HTTPS update (via Twitter):

No comment on other updates, or the potential impact of a Wikipedia change. I feel strongly that there is an HTTPS connection in the data, but as I said – that doesn’t necessarily mean the algorithm changed.

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Local SEO service. Importance of good SEO for a local business listing

http://webtrafficseo.co.uk Good Local SEO (search engine optimisation) can boost your search engine rankings and give you a massive edge over your competitor…

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Moving 5 Domains to 1: An SEO Case Study

Posted by Dr-Pete

People often ask me if they should change domain names, and I always shudder just a little. Changing domains is a huge, risky undertaking, and too many people rush into it seeing only the imaginary upside. The success of the change also depends wildly on the details, and it’s not the kind of question anyone should be asking casually on social media.

Recently, I decided that it was time to find a new permanent home for my personal and professional blogs, which had gradually spread out over 5 domains. I also felt my main domain was no longer relevant to my current situation, and it was time for a change. So, ultimately I ended up with a scenario that looked like this:

The top three sites were active, with UserEffect.com being my former consulting site and blog (and relatively well-trafficked). The bottom two sites were both inactive and were both essentially gag sites. My one-pager, AreYouARealDoctor.com, did previously rank well for “are you a real doctor”, so I wanted to try to recapture that.

I started migrating the 5 sites in mid-January, and I’ve been tracking the results. I thought it would be useful to see how this kind of change plays out, in all of the gory details. As it turns out, nothing is ever quite “textbook” when it comes to technical SEO.

Why Change Domains at All?

The rationale for picking a new domain could fill a month’s worth of posts, but I want to make one critical point – changing domains should be about your business goals first, and SEO second. I did not change domains to try to rank better for “Dr. Pete” – that’s a crap shoot at best. I changed domains because my old consulting brand (“User Effect”) no longer represented the kind of work I do and I’m much more known by my personal brand.

That business case was strong enough that I was willing to accept some losses. We went through a similar transition here
from SEOmoz.org to Moz.com. That was a difficult transition that cost us some SEO ground, especially short-term, but our core rationale was grounded in the business and where it’s headed. Don’t let an SEO pipe dream lead you into a risky decision.

Why did I pick a .co domain? I did it for the usual reason – the .com was taken. For a project of this type, where revenue wasn’t on the line, I didn’t have any particular concerns about .co. The evidence on how top-level domains (TLDs) impact ranking is tough to tease apart (so many other factors correlate with .com’s), and Google’s attitude tends to change over time, especially if new TLDs are abused. Anecdotally, though, I’ve seen plenty of .co’s rank, and I wasn’t concerned.

Step 1 – The Boring Stuff

It is absolutely shocking how many people build a new site, slap up some 301s, pull the switch, and hope for the best. It’s less shocking how many of those people end up in Q&A a week later, desperate and bleeding money.


Planning is hard work, and it’s boring – get over it.

You need to be intimately familiar with every page on your existing site(s), and, ideally, you should make a list. Not only do you have to plan for what will happen to each of these pages, but you’ll need that list to make sure everything works smoothly later.

In my case, I decided it might be time to do some housekeeping – the User Effect blog had hundreds of posts, many outdated and quite a few just not very good. So, I started with the easy data – recent traffic. I’m sure you’ve seen this Google Analytics report (Behavior > Site Content > All Pages):

Since I wanted to focus on recent activity, and none of the sites had much new content, I restricted myself to a 3-month window (Q4 of 2014). Of course, I looked much deeper than the top 10, but the principle was simple – I wanted to make sure the data matched my intuition and that I wasn’t cutting off anything important. This helped me prioritize the list.

Of course, from an SEO standpoint, I also didn’t want to lose content that had limited traffic but solid inbound links. So, I checked my “Top Pages” report in
Open Site Explorer:

Since the bulk of my main site was a blog, the top trafficked and top linked-to pages fortunately correlated pretty well. Again, this is only a way to prioritize. If you’re dealing with sites with thousands of pages, you need to work methodically through the site architecture.

I’m going to say something that makes some SEOs itchy – it’s ok not to move some pages to the new site. It’s even ok to let some pages 404. In Q4, UserEffect.com had traffic to 237 URLs. The top 10 pages accounted for 91.9% of that traffic. I strongly believe that moving domains is a good time to refocus a site and concentrate your visitors and link equity on your best content. More is not better in 2015.

Letting go of some pages also means that you’re not 301-redirecting a massive number of old URLs to a new home-page. This can look like a low-quality attempt to consolidate link-equity, and at large scale it can raise red flags with Google. Content worth keeping should exist on the new site, and your 301s should have well-matched targets.

In one case, I had a blog post that had a decent trickle of traffic due to ranking for “50,000 push-ups,” but the post itself was weak and the bounce rate was very high:

The post was basically just a placeholder announcing that I’d be attempting this challenge, but I never recapped anything after finishing it. So, in this case,
I rewrote the post.

Of course, this process was repeated across the 3 active sites. The 2 inactive sites only constituted a handful of total pages. In the case of AreYouARealDoctor.com, I decided to turn the previous one-pager
into a new page on the new site. That way, I had a very well-matched target for the 301-redirect, instead of simply mapping the old site to my new home-page.

I’m trying to prove a point – this is the amount of work I did for a handful of sites that were mostly inactive and producing no current business value. I don’t need consulting gigs and these sites produce no direct revenue, and yet I still considered this process worth the effort.

Step 2 – The Big Day

Eventually, you’re going to have to make the move, and in most cases, I prefer ripping off the bandage. Of course, doing something all at once doesn’t mean you shouldn’t be careful.

The biggest problem I see with domain switches (even if they’re 1-to-1) is that people rely on data that can take weeks to evaluate, like rankings and traffic, or directly checking Google’s index. By then, a lot of damage is already done. Here are some ways to find out quickly if you’ve got problems…

(1) Manually Check Pages

Remember that list you were supposed to make? It’s time to check it, or at least spot-check it. Someone needs to physically go to a browser and make sure that each major section of the site and each important individual page is resolving properly. It doesn’t matter how confident your IT department/guy/gal is – things go wrong.

(2) Manually Check Headers

Just because a page resolves, it doesn’t mean that your 301-redirects are working properly, or that you’re not firing some kind of 17-step redirect chain. Check your headers. There are tons of free tools, but lately I’m fond of
URI Valet. Guess what – I screwed up my primary 301-redirects. One of my registrar transfers wasn’t working, so I had to have a setting changed by customer service, and I inadvertently ended up with 302s (Pro tip: Don’t change registrars and domains in one step):

Don’t think that because you’re an “expert”, your plan is foolproof. Mistakes happen, and because I caught this one I was able to correct it fairly quickly.

(3) Submit Your New Site

You don’t need to submit your site to Google in 2015, but now that Google Webmaster Tools allows it, why not do it? The primary argument I hear is “well, it’s not necessary.” True, but direct submission has one advantage – it’s fast.

To be precise, Google Webmaster Tools separates the process into “Fetch” and “Submit to index” (you’ll find this under “Crawl” > “Fetch as Google”). Fetching will quickly tell you if Google can resolve a URL and retrieve the page contents, which alone is pretty useful. Once a page is fetched, you can submit it, and you should see something like this:

This isn’t really about getting indexed – it’s about getting nearly instantaneous feedback. If Google has any major problems with crawling your site, you’ll know quickly, at least at the macro level.

(4) Submit New XML Sitemaps

Finally, submit a new set of XML sitemaps in Google Webmaster Tools, and preferably tiered sitemaps. While it’s a few years old now, Rob Ousbey has a great post on the subject of
XML sitemap structure. The basic idea is that, if you divide your sitemap into logical sections, it’s going to be much easier to diagnosis what kinds of pages Google is indexing and where you’re running into trouble.

A couple of pro tips on sitemaps – first, keep your old sitemaps active temporarily. This is counterintuitive to some people, but unless Google can crawl your old URLs, they won’t see and process the 301-redirects and other signals. Let the old accounts stay open for a couple of months, and don’t cut off access to the domains you’re moving.

Second (I learned this one the hard way), make sure that your Google Webmaster Tools site verification still works. If you use file uploads or meta tags and don’t move those files/tags to the new site, GWT verification will fail and you won’t have access to your old accounts. I’d recommend using a more domain-independent solution, like verifying with Google Analytics. If you lose verification, don’t panic – your data won’t be instantly lost.

Step 3 – The Waiting Game

Once you’ve made the switch, the waiting begins, and this is where many people start to panic. Even executed perfectly, it can take Google weeks or even months to process all of your 301-redirects and reevaluate a new domain’s capacity to rank. You have to expect short term fluctuations in ranking and traffic.

During this period, you’ll want to watch a few things – your traffic, your rankings, your indexed pages (via GWT and the site: operator), and your errors (such as unexpected 404s). Traffic will recover the fastest, since direct traffic is immediately carried through redirects, but ranking and indexation will lag, and errors may take time to appear.

(1) Monitor Traffic

I’m hoping you know how to check your traffic, but actually trying to determine what your new levels should be and comparing any two days can be easier said than done. If you launch on a Friday, and then Saturday your traffic goes down on the new site, that’s hardly cause for panic – your traffic probably
always goes down on Saturday.

In this case, I redirected the individual sites over about a week, but I’m going to focus on UserEffect.com, as that was the major traffic generator. That site was redirected, in full on January 21st, and the Google Analytics data for January for the old site looked like this:

So far, so good – traffic bottomed out almost immediately. Of course, losing traffic is easy – the real question is what’s going on with the new domain. Here’s the graph for January for DrPete.co:

This one’s a bit trickier – the first spike, on January 16th, is when I redirected the first domain. The second spike, on January 22nd, is when I redirected UserEffect.com. Both spikes are meaningless – I announced these re-launches on social media and got a short-term traffic burst. What we really want to know is where traffic is leveling out.

Of course, there isn’t a lot of history here, but a typical day for UserEffect.com in January was about 1,000 pageviews. The traffic to DrPete.co after it leveled out was about half that (500 pageviews). It’s not a complete crisis, but we’re definitely looking at a short-term loss.

Obviously, I’m simplifying the process here – for a large, ecommerce site you’d want to track a wide range of metrics, including conversion metrics. Hopefully, though, this illustrates the core approach. So, what am I missing out on? In this day of [not provided], tracking down a loss can be tricky. Let’s look for clues in our other three areas…

(2) Monitor Indexation

You can get a broad sense of your indexed pages from Google Webmaster Tools, but this data often lags real-time and isn’t very granular. Despite its shortcomings, I still prefer
the site: operator. Generally, I monitor a domain daily – any one measurement has a lot of noise, but what you’re looking for is the trend over time. Here’s the indexed page count for DrPete.co:

The first set of pages was indexed fairly quickly, and then the second set started being indexed soon after UserEffect.com was redirected. All in all, we’re seeing a fairly steady upward trend, and that’s what we’re hoping to see. The number is also in the ballpark of sanity (compared to the actual page count) and roughly matched GWT data once it started being reported.

So, what happened to UserEffect.com’s index after the switch?

The timeframe here is shorter, since UserEffect.com was redirected last, but we see a gradual decline in indexation, as expected. Note that the index size plateaus around 60 pages – about 1/4 of the original size. This isn’t abnormal – low-traffic and unlinked pages (or those with deep links) are going to take a while to clear out. This is a long-term process. Don’t panic over the absolute numbers – what you want here is a downward trend on the old domain accompanied by a roughly equal upward trend on the new domain.

The fact that UserEffect.com didn’t bottom out is definitely worth monitoring, but this timespan is too short for the plateau to be a major concern. The next step would be to dig into these specific pages and look for a pattern.

(3) Monitor Rankings

The old domain is dropping out of the index, and the new domain is taking its place, but we still don’t know why the new site is taking a traffic hit. It’s time to dig into our core keyword rankings.

Historically, UserEffect.com had ranked well for keywords related to “split test calculator” (near #1) and “usability checklist” (in the top 3). While [not provided] makes keyword-level traffic analysis tricky, we also know that the split-test calculator is one of the top trafficked pages on the site, so let’s dig into that one. Here’s the ranking data from Moz Analytics for “split test calculator”:

The new site took over the #1 position from the old site at first, but then quickly dropped down to the #3/#4 ranking. That may not sound like a lot, but given this general keyword category was one of the site’s top traffic drivers, the CTR drop from #1 to #3/#4 could definitely be causing problems.

When you have a specific keyword you can diagnose, it’s worth taking a look at the live SERP, just to get some context. The day after relaunch, I captured this result for “dr. pete”:

Here, the new domain is ranking, but it’s showing the old title tag. This may not be cause for alarm – weird things often happen in the very short term – but in this case we know that I accidentally set up a 302-redirect. There’s some reason to believe that Google didn’t pass full link equity during that period when 301s weren’t implemented.

Let’s look at a domain where the 301s behaved properly. Before the site was inactive, AreYouARealDoctor.com ranked #1 for “are you a real doctor”. Since there was an inactive period, and I dropped the exact-match domain, it wouldn’t be surprising to see a corresponding ranking drop.

In reality, the new site was ranking #1 for “are you a real doctor” within 2 weeks of 301-redirecting the old domain. The graph is just a horizontal line at #1, so I’m not going to bother you with it, but here’s a current screenshot (incognito):

Early on, I also spot-checked this result, and it wasn’t showing the strange title tag crossover that UserEffect.com pages exhibited. So, it’s very likely that the 302-redirects caused some problems.

Of course, these are just a couple of keywords, but I hope it provides a starting point for you to understand how to methodically approach this problem. There’s no use crying over spilled milk, and I’m not going to fire myself, so let’s move on to checking any other errors that I might have missed.

(4) Check Errors (404s, etc.)

A good first stop for unexpected errors is the “Crawl Errors” report in Google Webmaster Tools (Crawl > Crawl Errors). This is going to take some digging, especially if you’ve deliberately 404’ed some content. Over the couple of weeks after re-launch, I spotted the following problems:

The old site had a “/blog” directory, but the new site put the blog right on the home-page and had no corresponding directory. Doh. Hey, do as I say, not as I do, ok? Obviously, this was a big blunder, as the old blog home-page was well-trafficked.

The other two errors here are smaller but easy to correct. MinimalTalent.com had a “/free” directory that housed downloads (mostly PDFs). I missed it, since my other sites used a different format. Luckily, this was easy to remap.

The last error is a weird looking URL, and there are other similar URLs in the 404 list. This is where site knowledge is critical. I custom-designed a URL shortener for UserEffect.com and, in some cases, people linked to those URLs. Since those URLs didn’t exist in the site architecture, I missed them. This is where digging deep into historical traffic reports and your top-linked pages is critical. In this case, the fix isn’t easy, and I have to decide whether the loss is worth the time.

What About the New EMD?

My goal here wasn’t to rank better for “Dr. Pete,” and finally unseat Dr. Pete’s Marinades, Dr. Pete the Sodastream flavor (yes, it’s hilarious – you can stop sending me your grocery store photos), and 172 dentists. Ok, it mostly wasn’t my goal. Of course, you might be wondering how switching to an EMD worked out.

In the short term, I’m afraid the answer is “not very well.” I didn’t track ranking for “Dr. Pete” and related phrases very often before the switch, but it appears that ranking actually fell in the short-term. Current estimates have me sitting around page 4, even though my combined link profile suggests a much stronger position. Here’s a look at the ranking history for “dr pete” since relaunch (from Moz Analytics):

There was an initial drop, after which the site evened out a bit. This less-than-impressive plateau could be due to the bad 302s during transition. It could be Google evaluating a new EMD and multiple redirects to that EMD. It could be that the prevalence of natural anchor text with “Dr. Pete” pointing to my site suddenly looked unnatural when my domain name switched to DrPete.co. It could just be that this is going to take time to shake out.

If there’s a lesson here (and, admittedly, it’s too soon to tell), it’s that you shouldn’t rush to buy an EMD in 2015 in the wild hope of instantly ranking for that target phrase. There are so many factors involved in ranking for even a moderately competitive term, and your domain is just one small part of the mix.

So, What Did We Learn?

I hope you learned that I should’ve taken my own advice and planned a bit more carefully. I admit that this was a side project and it didn’t get the attention it deserved. The problem is that, even when real money is at stake, people rush these things and hope for the best. There’s a real cheerleading mentality when it comes to change – people want to take action and only see the upside.

Ultimately, in a corporate or agency environment, you can’t be the one sour note among the cheering. You’ll be ignored, and possibly even fired. That’s not fair, but it’s reality. What you need to do is make sure the work gets done right and people go into the process with eyes wide open. There’s no room for shortcuts when you’re moving to a new domain.

That said, a domain change isn’t a death sentence, either. Done right, and with sensible goals in mind – balancing not just SEO but broader marketing and business objectives – a domain migration can be successful, even across multiple sites.

To sum up: Plan, plan, plan, monitor, monitor, monitor, and try not to panic.

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Reblogged 4 years ago from tracking.feedpress.it