Our Readership: Results of the 2017 Moz Blog Reader Survey

Posted by Trevor-Klein

This blog is for all of you. In a notoriously opaque and confusing industry that’s prone to frequent changes, we see immense benefit in helping all of you stay on top of the game. To that end, every couple of years we ask for a report card of sorts, hoping not only to get a sense for how your jobs have changed, but also to get a sense for how we can improve.

About a month ago, we asked you all to take a reader survey, and nearly 600 of you generously gave your time. The results, summarized in this post, were immensely helpful, and were a reminder of how lucky we are to have such a thoughtful community of readers.

I’ve offered as much data as I can, and when possible, I’ve also trended responses against the same questions from our 2015 and 2013 surveys, so you can get a sense for how things have changed. There’s a lot here, so buckle up. =)


Who our readers are

To put all of this great feedback into context, it helps to know a bit about who the people in our audience actually are. Sure, we can glean a bit of information from our site analytics, and can make some educated guesses, but neither of those can answer the questions we’re most curious about. What’s your day-to-day work like, and how much SEO does it really involve? Would you consider yourself more of an SEO beginner, or more of an SEO wizard? And, most importantly, what challenges are you facing in your work these days? The answers give us a fuller understanding of where the rest of your feedback comes from.

What is your job title?

Readers of the Moz Blog have a multitude of backgrounds, from CEOs of agencies to in-the-weeds SEOs of all skill levels. One of the most common themes we see, though, is a skew toward the more general marketing industry. I know that word clouds have their faults, but it’s still a relatively interesting way to gauge how often things appear in a list like this, so here’s what we’ve got this year:

Of note, similar to our results in 2015, the word “marketing” is the most common result, followed by the word “SEO” and the word “manager.”

Here’s a look at the top 20 terms used in this year’s results, along with the percentage of responses containing each term. You’ll also see those same percentages from the 2015 and 2013 surveys to give you an idea of what’s changed — the darker the bar, the more recent the survey:

The thing that surprises me the most about this list is how little it’s changed in the four-plus years since we first asked the question (a theme you’ll see recur in the rest of these results). In fact, the top 20 terms this year are nearly identical to the top 20 terms four years ago, with only a few things sliding up or down a few spots.

What percentage of your day-to-day work involves SEO?

We hear a lot about people wearing multiple hats for their companies. One person who took this survey noted that even at a 9,000-person company, they were the only one who worked on SEO, and it was only about 80% of their job. That idea is backed up by this data, which shows an incredibly broad range of responses. More than 10% of respondents barely touch SEO, and not even 14% say they’re full-time:

One interesting thing to note is the sharp decline in the number of people who say that SEO isn’t a part of their day-to-day at all. That shift is likely a result of our shift back toward SEO, away from related areas like social media and content marketing. I think we had attracted a significant number of community managers and content specialists who didn’t work in SEO, and we’re now seeing the pendulum swing the other direction.

On a scale of 1-5, how advanced would you say your SEO knowledge is?

The similarity between this year’s graph for this question and those from 2015 and 2013 is simply astonishing:

There’s been a slight drop in folks who say they’re at an expert level, and a slight increase in folks who have some background, but are relative beginners. But only slight. The interesting thing is, our blog traffic has increased significantly over these four years, so the newer members of our audience bear a striking resemblance to those of you who’ve been around for quite some time. In a sense, that’s reassuring — it paints a clear picture for us as we continue refining our content.

Do you work in-house, or at an agency/consultancy?

Here’s another window into just how little our audience has changed in the last couple of years:

A slight majority of our readers still work in-house for their own companies, and about a third still work on SEO for their company’s clients.

Interestingly, though, respondents who work for clients deal with many of the same issues as those who work in-house — especially in trying to convey the value of their work in SEO. They’re just trying to send that message to external clients instead of internal stakeholders. More details on that come from our next question:

What are some of the biggest challenges you face in your work today?

I’m consistently amazed by the time and thought that so many of you put into answering this question, and rest assured, your feedback will be presented to several teams around Moz, both on the marketing and the product sides. For this question, I organized each and every response into recurring themes, tallying each time those themes were mentioned. Here are all the themes that were mentioned 10 or more times:

Challenge # of mentions
My clients / colleagues / bosses don’t understand the value of SEO 59
The industry and tactics are constantly changing; algo updates 45
Time constraints 44
Link building 35
My clients / colleagues / bosses don’t understand how SEO works 29
Content (strategy / creation / marketing) 25
Resource constraints 23
It’s difficult to prove ROI 18
Budget constraints 17
It’s a difficult industry in which to learn tools and techniques 16
I regularly need to educate my colleagues / employees 16
It’s difficult to prioritize my work 16
My clients either don’t have or won’t offer sufficient budget / effort 15
Effective reporting 15
Bureaucracy, red tape, other company problems 11
It’s difficult to compete with other companies 11
I’m required to wear multiple hats 11

More than anything else, it’s patently obvious that one of the greatest difficulties faced by any SEO is explaining it to other people in a way that demonstrates its value while setting appropriate expectations for results. Whether it’s your clients, your boss, or your peers that you’re trying to convince, it isn’t an easy case to make, especially when it’s so difficult to show what kind of return a company can see from an investment in SEO.

We also saw tons of frustrated responses about how the industry is constantly changing, and it takes too much of your already-constrained time just to stay on top of those changes.

In terms of tactics, link building easily tops the list of challenges. That makes sense, as it’s the piece of SEO that relies most heavily on the cooperation of other human beings (and humans are often tricky beings to figure out). =)

Content marketing — both the creation/copywriting side as well as the strategy side — is still a challenge for many folks in the industry, though fewer people mentioned it this year as mentioned it in 2015, so I think we’re all starting to get used to how those skills overlap with the more traditional aspects of SEO.


How our readers read

With all that context in mind, we started to dig into your preferences in terms of formats, frequency, and subject matter on the blog.

How often do you read posts on the Moz Blog?

This is the one set of responses that caused a bit of concern. We’ve seen a steady decrease in the number of people who say they read every day, a slight decrease in the number of people who say they read multiple times each week, and a dramatic increase in the number of people who say they read once a week.

The 2015 decrease came after an expansion in the scope of subjects we covered on the blog — as we branched away from just SEO, we published more posts about social media, email, and other aspects of digital marketing. We knew that not all of those subjects were relevant for everyone, so we expected a dip in frequency of readership.

This year, though, we’ve attempted to refocus on SEO, and might have expected a bit of a rebound. That didn’t happen:

There are two other factors at play, here. For one thing, we no longer publish a post every single weekday. After our publishing volume experiment in 2015, we realized it was safe (even beneficial) to emphasize quality over quantity, so if we don’t feel like a post turned out the way we hoped, we don’t publish it until we’ve had a chance to improve it. That means we’re down to about four posts per week. We’ve also made a concerted effort to publish more posts about local SEO, as that’s relevant to our software and an increasingly important part of the work of folks in our industry.

It could also be a question of time — we’ve already covered how little time everyone in our industry has, and with that problem continuing, there may just be less time to read blog posts.

If anyone has any additional insight into why they read less often than they once did, please let us know in the comments below!

On which types of devices do you prefer to read blog posts?

We were surprised by the responses to this answer in 2013, and they’ve only gotten more extreme:

Nearly everyone prefers to read blog posts on a full computer. Only about 15% of folks add their phones into the equation, and the number of people in all the other buckets is extremely small. In 2013, our blog didn’t have a responsive design, and was quite difficult to read on mobile devices. We thought that might have had something to do with people’s responses — maybe they were just used to reading our blog on larger screens. The trend in 2015 and this year, though, proves that’s not the case. People just prefer reading posts on their computers, plain and simple.

Which other site(s), if any, do you regularly visit for information or education on SEO?

This was a new question for this year. We have our own favorite sites, of course, but we had no idea how the majority of folks would respond to this question. As it turns out, there was quite a broad range of responses listing sites that take very different approaches:

Site # responses
Search Engine Land 184
Search Engine Journal 89
Search Engine Roundtable 74
SEMrush 51
Ahrefs 50
Search Engine Watch 41
Quick Sprout / Neil Patel 35
HubSpot 33
Backlinko 31
Google Blogs 29
The SEM Post 21
Kissmetrics 17
Yoast 16
Distilled 13
SEO by the Sea 13

I suppose it’s no surprise that the most prolific sites sit at the top. They’ve always got something new, even if the stories don’t often go into much depth. We’ve tended to steer our own posts toward longer-form, in-depth pieces, and I think it’s safe to say (based on these responses and some to questions below) that it’d be beneficial for us to include some shorter stories, too. In other words, depth shouldn’t necessarily be a requisite for a post to be published on the Moz Blog. We may start experimenting with a more “short and sweet” approach to some posts.


What our readers think of the blog

Here’s where we get into more specific feedback about the Moz Blog, including whether it’s relevant, how easy it is for you to consume, and more.

What percentage of the posts on the Moz Blog would you say are relevant to you and your work?

Overall, I’m pretty happy with the results here, as SEO is a broad enough industry (and we’ve got a broad enough audience) that there’s simply no way we’re going to hit the sweet spot for everyone with every post. But those numbers toward the bottom of the chart are low enough that I feel confident we’re doing pretty well in terms of topic relevance.

Do you feel the Moz Blog posts are generally too basic, too advanced, or about right?

Responses to this question have made me smile every time I see them. This is clearly one thing we’re getting about as right as we could expect to. We’re even seeing a slight balancing of the “too basic” and “too advanced” columns over time, which is great:

We also asked the people who told us that posts were “too basic” or “too advanced” to what extent they felt that way, using a scale from 1-5 (1 being “just a little bit too basic/advanced” and 5 being “way too basic/advanced.” The responses tell us that the people who feel posts are too advanced feel more strongly about that opinion than the people who feel posts are too basic:

This makes some sense, I think. If you’re just starting out in SEO, which many of our readers are, some of the posts on this blog are likely to go straight over your head. That could be frustrating. If you’re an SEO expert, though, you probably aren’t frustrated by posts you see as too basic for you — you just skip past them and move on with your day.

This does make me think, though, that we might benefit from offering a dedicated section of the site for folks who are just starting out — more than just the Beginner’s Guide. That’s actually something that was specifically requested by one respondent this year.

In general, what do you think about the length of Moz Blog posts?

While it definitely seems like we’re doing pretty well in this regard, I’d also say we’ve got some room to tighten things up a bit, especially in light of the lack of time so many of you mentioned:

There were quite a few comments specifically asking for “short and sweet” posts from time to time — offering up useful tips or news in a format that didn’t expound on details because it didn’t have to. I think sprinkling some of those types of posts in with the longer-form posts we have so often would be beneficial.

Do you ever comment on Moz Blog posts?

This was another new question this year. Despite so many sites are removing comment sections from their blogs, we’ve always believed in their value. Sometimes the discussions we see in comments end up being the most helpful part of the posts, and we value our community too much to keep that from happening. So, we were happy to see a full quarter of respondents have participated in comments:

We also asked for a bit of info about why you either do or don’t comment on posts. The top reasons why you do were pretty predictable — to ask a clarifying question related to the post, or to offer up your own perspective on the topic at hand. The #3 reason was interesting — 18 people mentioned that they like to comment in order to thank the author for their hard work. This is a great sentiment, and as someone who’s published several posts on this blog, I can say for a fact that it does feel pretty great. At the same time, those comments are really only written for one person — the author — and are a bit problematic from our perspective, because they add noise around the more substantial conversations, which are what we like to see most.

I think the solution is going to lie in a new UI element that allows readers to note their appreciation to the authors without leaving one of the oft-maligned “Great post!” comments. There’s got to be a happy medium there, and I think it’s worth our finding it.

The reasons people gave for not commenting were even more interesting. A bunch of people mentioned the need to log in (sorry, folks — if we didn’t require that, we’d spend half our day removing spam!). The most common response, though, involved a lack of confidence. Whether it was worded along the lines of “I’m an introvert” or along the lines of “I just don’t have a lot of expertise,” there were quite a few people who worried about how their comments would be received.

I want to take this chance to encourage those of you who feel that way to take the step, and ask questions about points you find confusing. At the very least, I can guarantee you aren’t the only ones, and others like you will appreciate your initiative. One of the best ways to develop your expertise is to get comfortable asking questions. We all work in a really confusing industry, and the Moz Blog is all about providing a place to help each other out.

What, if anything, would you like to see different about the Moz Blog?

As usual, the responses to this question were chock full of great suggestions, and again, we so appreciate the amount of time you all spent providing really thoughtful feedback.

One pattern I saw was requests for more empirical data — hard evidence that things should be done a certain way, whether through case studies or other formats. Another pattern was requests for step-by-step walkthroughs. That makes a lot of sense for an industry of folks who are strapped for time: Make things as clear-cut as possible, and where we can, offer a linear path you can walk down instead of asking you to holistically understand the subject matter, then figure that out on your own. (That’s actually something we’re hoping to do with our entire Learning Center: Make it easier to figure out where to start, and where to continue after that, instead of putting everything into buckets and asking you all to figure it out.)

Whiteboard Friday remains a perennial favorite, and we were surprised to see more requests for more posts about our own tools than we had requests for fewer posts about our own tools. (We’ve been wary of that in the past, as we wanted to make sure we never crossed from “helpful” into “salesy,” something we’ll still focus on even if we do add another tool-based post here and there.)

We expected a bit of feedback about the format of the emails — we’re absolutely working on that! — but didn’t expect to see so many folks requesting that we bring back YouMoz. That’s something that’s been on the backs of our minds, and while it may not take the same form it did before, we do plan on finding new ways to encourage the community to contribute content, and hope to have something up and running early in 2018.

Request #responses
More case studies 26
More Whiteboard Friday (or other videos) 25
More long-form step-by-step training/guides 18
Clearer steps to follow in posts; how-tos 11
Bring back UGC / YouMoz 9
More from Rand 9
Improve formatting of the emails 9
Higher-level, less-technical posts 8
More authors 7
More news (algorithm updates, e.g.) 7
Shorter posts, “quick wins” 7
Quizzes, polls, or other engagement opportunities 6
Broader range of topics (engagement, CRO, etc.) 6
More about Moz tools 5
More data-driven, less opinion-based 5

What our readers want to see

This section is a bit more future-facing, where some of what we asked before had to do with how things have been in the past.

Which of the following topics would you like to learn more about?

There were very, very few surprises in this list. Lots of interest in on-page SEO and link building, as well as other core tactical areas of SEO. Content, branding, and social media all took dips — that makes sense, given the fact that we don’t usually post about those things anymore, and we’ve no doubt lost some audience members who were more interested in them as a result. Interestingly, mobile took a sizable dip, too. I’d be really curious to know what people think about why that is. My best guess is that with the mobile-first indexing from Google and with responsive designs having become so commonplace, there isn’t as much of a need as there once was to think of mobile much differently than there was a couple of years ago. Also of note: When we did this survey in 2015, Google had recently rolled out its “Mobile-Friendly Update,” not-so-affectionately referred to by many in the industry as Mobilegeddon. So… it was on our minds. =)

Which of the following types of posts would you most like to see on the Moz Blog?

This is a great echo and validation of what we took away from the more general question about what you’d like to see different about the Blog: More tactical posts and step-by-step walkthroughs. Posts that cut to the chase and offer a clear direction forward, as opposed to some of the types at the bottom of this list, which offer more opinions and cerebral explorations:


What happens next?

Now we go to work. =)

We’ll spend some time fully digesting this info, and coming up with new goals for 2018 aimed at making improvements inspired by your feedback. We’ll keep you all apprised as we start moving forward.

If you have any additional insight that strikes you in taking a look at these results, please do share it in the comments below — we’d love to have those discussions.

For now, we’ve got some initial takeaways that we’re already planning to take action on.

Primary takeaways

There are some relatively obvious things we can take away from these results that we’re already working on:

  • People in all businesses are finding it quite difficult to communicate the value of SEO to their clients, bosses, and colleagues. That’s something we can help with, and we’ll be developing materials in the near future to try and alleviate some of that particular frustration.
  • There’s a real desire for more succinct, actionable, step-by-step walkthroughs on the Blog. We can pretty easily explore formats for posts that are off our “beaten path,” and will attempt to make things easier to consume through improvements to both the content itself and its delivery. I think there’s some room for more “short and sweet” mixed in with our longer norm.
  • The bulk of our audience does more than just SEO, despite a full 25% of them having it in their job titles, and the challenges you mentioned include a bunch of areas that are related to, but outside the traditional world of SEO. Since you all are clearly working on those sorts of things, we should work to highlight and facilitate the relationship between the SEO work and the non-SEO marketing work you do.
  • In looking through some of the other sites you all visit for information on SEO, and knowing the kinds of posts they typically publish, it’s clear we’ve got an opportunity to publish more news. We’ve always dreamed of being more of a one-stop shop for SEO content, and that’s good validation that we may want to head down that path.

Again, thank you all so much for the time and effort you spent filling out this survey. Hopefully you’ll notice some changes in the near (and not-so-near) future that make it clear we’re really listening.

If you’ve got anything to add to these results — insights, further explanations, questions for clarification, rebuttals of points, etc. — please leave them in the comments below. We’re looking forward to continuing the conversation. =)

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Reblogged 1 month ago from tracking.feedpress.it

Help Us Improve: The 2017 Moz Blog Reader Survey Is Here

Posted by Trevor-Klein

It’s been a couple of years since we last asked you all about what you enjoy most (and least) about the Moz Blog, and to say our company and our industry had changed in those couple of years would be an enormous understatement.

We saw SERPs continue to add new features and far more featured snippets, as well as shifting massively toward HTTPS results.

Here at Moz, we launched Keyword Explorer, rebuilt our Site Crawl, and made a strategic shift to refocus on our core strength of SEO. We added features to Moz Local, too, emphasizing the importance of local SEO to all businesses with a physical presence.

You get the idea.

With so much having changed, we wanted to be sure we’re still living up to the high standards we set for this blog, and that we’re still providing as valuable an experience as we can for you all. That’s where you come in today.

If you’ve got time, please consider going through the survey below, which asks about who you are, what challenges you face, and what you’d like to see more of on the Moz Blog.

We’ll publish the results along with our takeaways in a few weeks, and will use them to guide our work going forward. From all of us at Moz, thanks in advance for your time!

(If the embedded survey isn’t showing up properly below, click here to take it in a new tab.)

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From Editorial Calendars to SEO: Setting Yourself Up to Create Fabulous Content

Posted by Isla_McKetta

Quick note: This article is meant to apply to teams of all sizes, from the sole proprietor who spends all night writing their copy (because they’re doing business during the day) to the copy team who occupies an entire floor and produces thousands of pieces of content per week. So if you run into a section that you feel requires more resources than you can devote just now, that’s okay. Bookmark it and revisit when you can, or scale the step down to a more appropriate size for your team. We believe all the information here is important, but that does not mean you have to do everything right now.

If you thought ideation was fun, get ready for content creation. Sure, we’ve all written some things before, but the creation phase of content marketing is where you get to watch that beloved idea start to take shape.

Before you start creating, though, you want to get (at least a little) organized, and an editorial calendar is the perfect first step.

Editorial calendars

Creativity and organization are not mutually exclusive. In fact, they can feed each other. A solid schedule gives you and your writers the time and space to be wild and creative. If you’re just starting out, this document may be sparse, but it’s no less important. Starting early with your editorial calendar also saves you from creating content willy-nilly and then finding out months later that no one ever finished that pesky (but crucial) “About” page.

There’s no wrong way to set up your editorial calendar, as long as it’s meeting your needs. Remember that an editorial calendar is a living document, and it will need to change as a hot topic comes up or an author drops out.

There are a lot of different types of documents that pass for editorial calendars. You get to pick the one that’s right for your team. The simplest version is a straight-up calendar with post titles written out on each day. You could even use a wall calendar and a Sharpie.

Monday Tuesday Wednesday Thursday Friday
Title
The Five Colors of Oscar Fashion 12 Fabrics We’re Watching for Fall Is Charmeuse the New Corduroy? Hot Right Now: Matching Your Handbag to Your Hatpin Tea-length and Other Fab Vocab You Need to Know
Author Ellie James Marta Laila Alex

Teams who are balancing content for different brands at agencies or other more complex content environments will want to add categories, author information, content type, social promo, and more to their calendars.

Truly complex editorial calendars are more like hybrid content creation/editorial calendars, where each of the steps to create and publish the content are indicated and someone has planned for how long all of that takes. These can be very helpful if the content you’re responsible for crosses a lot of teams and can take a long time to complete. It doesn’t matter if you’re using Excel or a Google Doc, as long as the people who need the calendar can easily access it. Gantt charts can be excellent for this. Here’s a favorite template for creating a Gantt chart in Google Docs (and they only get more sophisticated).

Complex calendars can encompass everything from ideation through writing, legal review, and publishing. You might even add content localization if your empire spans more than one continent to make sure you have the currency, date formatting, and even slang right.

Content governance

Governance outlines who is taking responsibility for your content. Who evaluates your content performance? What about freshness? Who decides to update (or kill) an older post? Who designs and optimizes workflows for your team or chooses and manages your CMS?

All these individual concerns fall into two overarching components to governance: daily maintenance and overall strategy. In the long run it helps if one person has oversight of the whole process, but the smaller steps can easily be split among many team members. Read this to take your governance to the next level.

Finding authors

The scale of your writing enterprise doesn’t have to be limited to the number of authors you have on your team. It’s also important to consider the possibility of working with freelancers and guest authors. Here’s a look at the pros and cons of outsourced versus in-house talent.

In-house authors

Guest authors and freelancers

Responsible to

You

Themselves

Paid by

You (as part of their salary)

You (on a per-piece basis)

Subject matter expertise

Broad but shallow

Deep but narrow

Capacity for extra work

As you wish

Show me the Benjamins

Turnaround time

On a dime

Varies

Communication investment

Less

More

Devoted audience

Smaller

Potentially huge

From that table, it might look like in-house authors have a lot more advantages. That’s somewhat true, but do not underestimate the value of occasionally working with a true industry expert who has name recognition and a huge following. Whichever route you take (and there are plenty of hybrid options), it’s always okay to ask that the writers you are working with be professional about communication, payment, and deadlines. In some industries, guest writers will write for links. Consider yourself lucky if that’s true. Remember, though, that the final paycheck can be great leverage for getting a writer to do exactly what you need them to (such as making their deadlines).

Tools to help with content creation

So those are some things you need to have in place before you create content. Now’s the fun part: getting started. One of the beautiful things about the Internet is that new and exciting tools crop up every day to help make our jobs easier and more efficient. Here are a few of our favorites.

Calendars

You can always use Excel or a Google Doc to set up your editorial calendar, but we really like Trello for the ability to gather a lot of information in one card and then drag and drop it into place. Once there are actual dates attached to your content, you might be happier with something like a Google Calendar.

Ideation and research

If you need a quick fix for ideation, turn your keywords into wacky ideas with Portent’s Title Maker. You probably won’t want to write to the exact title you’re given (although “True Facts about Justin Bieber’s Love of Pickles” does sound pretty fascinating…), but it’s a good way to get loose and look at your topic from a new angle.

Once you’ve got that idea solidified, find out what your audience thinks about it by gathering information with Survey Monkey or your favorite survey tool. Or, use Storify to listen to what people are saying about your topic across a wide variety of platforms. You can also use Storify to save those references and turn them into a piece of content or an illustration for one. Don’t forget that a simple social ask can also do wonders.

Format

Content doesn’t have to be all about the words. Screencasts, Google+ Hangouts, and presentations are all interesting ways to approach content. Remember that not everyone’s a reader. Some of your audience will be more interested in visual or interactive content. Make something for everyone.

Illustration

Don’t forget to make your content pretty. It’s not that hard to find free stock images online (just make sure you aren’t violating someone’s copyright). We like Morgue File, Free Images, and Flickr’s Creative Commons. If you aren’t into stock images and don’t have access to in-house graphic design, it’s still relatively easy to add images to your content. Pull a screenshot with Skitch or dress up an existing image with Pixlr. You can also use something like Canva to create custom graphics.

Don’t stop with static graphics, though. There are so many tools out there to help you create gifs, quizzes and polls, maps, and even interactive timelines. Dream it, then search for it. Chances are whatever you’re thinking of is doable.

Quality, not quantity

Mediocre content will hurt your cause

Less is more. That’s not an excuse to pare your blog down to one post per month (check out our publishing cadence experiment), but it is an important reminder that if you’re writing “How to Properly Install a Toilet Seat” two days after publishing “Toilet Seat Installation for Dummies,” you might want to rethink your strategy.

The thing is, and I’m going to use another cliché here to drive home the point, you never get a second chance to make a first impression. Potential customers are roving the Internet right now looking for exactly what you’re selling. And if what they find is an only somewhat informative article stuffed with keywords and awful spelling and grammar mistakes… well, you don’t want that. Oh, and search engines think it’s spammy too…

A word about copyright

We’re not copyright lawyers, so we can’t give you the ins and outs on all the technicalities. What we can tell you (and you already know this) is that it’s not okay to steal someone else’s work. You wouldn’t want them to do it to you. This includes images. So whenever you can, make your own images or find images that you can either purchase the rights to (stock imagery) or license under Creative Commons.

It’s usually okay to quote short portions of text, as long as you attribute the original source (and a link is nice). In general, titles and ideas can’t be copyrighted (though they might be trademarked or patented). When in doubt, asking for permission is smart.

That said, part of the fun of the Internet is the remixing culture which includes using things like memes and gifs. Just know that if you go that route, there is a certain amount of risk involved.

Editing

Your content needs to go through at least one editing cycle by someone other than the original author. There are two types of editing, developmental (which looks at the underlying structure of a piece that happens earlier in the writing cycle) and copy editing (which makes sure all the words are there and spelled right in the final draft).

If you have a very small team or are in a rush (and are working with writers that have some skill), you can often skip the developmental editing phase. But know that an investment in that close read of an early draft is often beneficial to the piece and to the writer’s overall growth.

Many content teams peer-edit work, which can be great. Other organizations prefer to run their work by a dedicated editor. There’s no wrong answer, as long as the work gets edited.

Ensuring proper basic SEO

The good news is that search engines are doing their best to get closer and closer to understanding and processing natural language. So good writing (including the natural use of synonyms rather than repeating those keywords over and over and…) will take you a long way towards SEO mastery.

For that reason (and because it’s easy to get trapped in keyword thinking and veer into keyword stuffing), it’s often nice to think of your SEO check as a further edit of the post rather than something you should think about as you’re writing.

But there are still a few things you can do to help cover those SEO bets. Once you have that draft, do a pass for SEO to make sure you’ve covered the following:

  • Use your keyword in your title
  • Use your keyword (or long-tail keyword phrase) in an H2
  • Make sure the keyword appears at least once (though not more than four times, especially if it’s a phrase) in the body of the post
  • Use image alt text (including the keyword when appropriate)

Finding time to write when you don’t have any

Writing (assuming you’re the one doing the writing) can require a lot of energy—especially if you want to do it well. The best way to find time to write is to break each project down into little tasks. For example, writing a blog post actually breaks down into these steps (though not always in this order):

  • Research
  • Outline
  • Fill in outline
  • Rewrite and finish post
  • Write headline
  • SEO check
  • Final edit
  • Select hero image (optional)

So if you only have random chunks of time, set aside 15-30 minutes one day (when your research is complete) to write a really great outline. Then find an hour the next to fill that outline in. After an additional hour the following day, (unless you’re dealing with a research-heavy post) you should have a solid draft by the end of day three.

The magic of working this way is that you engage your brain and then give it time to work in the background while you accomplish other tasks. Hemingway used to stop mid-sentence at the end of his writing days for the same reason.

Once you have that draft nailed, the rest of the steps are relatively easy (even the headline, which often takes longer to write than any other sentence, is easier after you’ve immersed yourself in the post over a few days).

Working with design/development

Every designer and developer is a little different, so we can’t give you any blanket cure-alls for inter-departmental workarounds (aka “smashing silos”). But here are some suggestions to help you convey your vision while capitalizing on the expertise of your coworkers to make your content truly excellent.

Ask for feedback

From the initial brainstorm to general questions about how to work together, asking your team members what they think and prefer can go a long way. Communicate all the details you have (especially the unspoken expectations) and then listen.

If your designer tells you up front that your color scheme is years out of date, you’re saving time. And if your developer tells you that the interactive version of that timeline will require four times the resources, you have the info you need to fight for more budget (or reassess the project).

Check in

Things change in the design and development process. If you have interim check-ins already set up with everyone who’s working on the project, you’ll avoid the potential for nasty surprises at the end. Like finding out that no one has experience working with that hot new coding language you just read about and they’re trying to do a workaround that isn’t working.

Proofread

Your job isn’t done when you hand over the copy to your designer or developer. Not only might they need help rewriting some of your text so that it fits in certain areas, they will also need you to proofread the final version. Accidents happen in the copy-and-paste process and there’s nothing sadder than a really beautiful (and expensive) piece of content that wraps up with a typo:

Know when to fight for an idea

Conflict isn’t fun, but sometimes it’s necessary. The more people involved in your content, the more watered down the original idea can get and the more roadblocks and conflicting ideas you’ll run into. Some of that is very useful. But sometimes you’ll get pulled off track. Always remember who owns the final product (this may not be you) and be ready to stand up for the idea if it’s starting to get off track.

We’re confident this list will set you on the right path to creating some really awesome content, but is there more you’d like to know? Ask us your questions in the comments.

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Reblogged 2 years ago from tracking.feedpress.it

Help Us Improve the Moz Blog: 2015 Reader Survey

Posted by Trevor-Klein

In late 2013, we asked you all about your experience with the Moz Blog. It was the first time we’d collected direct feedback from our readers in more than three years—an eternity in the marketing industry. With the pace of change in our line of work (not to mention your schedules and reading habits) we didn’t want to wait that long again, so we’re taking this opportunity to ask you how well we’re keeping up.

Our mission is to help you all become better marketers, and to do that, we need to know more about you. What challenges do you all face? What are your pain points? Your day-to-day frustrations? If you could learn more about one or two (or three) topics, what would those be?

If you’ll help us out by taking this five-minute survey, we can make sure we’re offering the most useful and valuable content we possibly can. When we’re done looking through the responses, we’ll follow up with a post about what we learned.

Thanks, everyone; we’re excited to see what you have to say!

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Can’t see the survey? Click here to take it in a new tab.

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Eliminate Duplicate Content in Faceted Navigation with Ajax/JSON/JQuery

Posted by EricEnge

One of the classic problems in SEO is that while complex navigation schemes may be useful to users, they create problems for search engines. Many publishers rely on tags such as rel=canonical, or the parameters settings in Webmaster Tools to try and solve these types of issues. However, each of the potential solutions has limitations. In today’s post, I am going to outline how you can use JavaScript solutions to more completely eliminate the problem altogether.

Note that I am not going to provide code examples in this post, but I am going to outline how it works on a conceptual level. If you are interested in learning more about Ajax/JSON/jQuery here are some resources you can check out:

  1. Ajax Tutorial
  2. Learning Ajax/jQuery

Defining the problem with faceted navigation

Having a page of products and then allowing users to sort those products the way they want (sorted from highest to lowest price), or to use a filter to pick a subset of the products (only those over $60) makes good sense for users. We typically refer to these types of navigation options as “faceted navigation.”

However, faceted navigation can cause problems for search engines because they don’t want to crawl and index all of your different sort orders or all your different filtered versions of your pages. They would end up with many different variants of your pages that are not significantly different from a search engine user experience perspective.

Solutions such as rel=canonical tags and parameters settings in Webmaster Tools have some limitations. For example, rel=canonical tags are considered “hints” by the search engines, and they may not choose to accept them, and even if they are accepted, they do not necessarily keep the search engines from continuing to crawl those pages.

A better solution might be to use JSON and jQuery to implement your faceted navigation so that a new page is not created when a user picks a filter or a sort order. Let’s take a look at how it works.

Using JSON and jQuery to filter on the client side

The main benefit of the implementation discussed below is that a new URL is not created when a user is on a page of yours and applies a filter or sort order. When you use JSON and jQuery, the entire process happens on the client device without involving your web server at all.

When a user initially requests one of the product pages on your web site, the interaction looks like this:

using json on faceted navigation

This transfers the page to the browser the user used to request the page. Now when a user picks a sort order (or filter) on that page, here is what happens:

jquery and faceted navigation diagram

When the user picks one of those options, a jQuery request is made to the JSON data object. Translation: the entire interaction happens within the client’s browser and the sort or filter is applied there. Simply put, the smarts to handle that sort or filter resides entirely within the code on the client device that was transferred with the initial request for the page.

As a result, there is no new page created and no new URL for Google or Bing to crawl. Any concerns about crawl budget or inefficient use of PageRank are completely eliminated. This is great stuff! However, there remain limitations in this implementation.

Specifically, if your list of products spans multiple pages on your site, the sorting and filtering will only be applied to the data set already transferred to the user’s browser with the initial request. In short, you may only be sorting the first page of products, and not across the entire set of products. It’s possible to have the initial JSON data object contain the full set of pages, but this may not be a good idea if the page size ends up being large. In that event, we will need to do a bit more.

What Ajax does for you

Now we are going to dig in slightly deeper and outline how Ajax will allow us to handle sorting, filtering, AND pagination. Warning: There is some tech talk in this section, but I will try to follow each technical explanation with a layman’s explanation about what’s happening.

The conceptual Ajax implementation looks like this:

ajax and faceted navigation diagram

In this structure, we are using an Ajax layer to manage the communications with the web server. Imagine that we have a set of 10 pages, the user has gotten the first page of those 10 on their device and then requests a change to the sort order. The Ajax requests a fresh set of data from the web server for your site, similar to a normal HTML transaction, except that it runs asynchronously in a separate thread.

If you don’t know what that means, the benefit is that the rest of the page can load completely while the process to capture the data that the Ajax will display is running in parallel. This will be things like your main menu, your footer links to related products, and other page elements. This can improve the perceived performance of the page.

When a user selects a different sort order, the code registers an event handler for a given object (e.g. HTML Element or other DOM objects) and then executes an action. The browser will perform the action in a different thread to trigger the event in the main thread when appropriate. This happens without needing to execute a full page refresh, only the content controlled by the Ajax refreshes.

To translate this for the non-technical reader, it just means that we can update the sort order of the page, without needing to redraw the entire page, or change the URL, even in the case of a paginated sequence of pages. This is a benefit because it can be faster than reloading the entire page, and it should make it clear to search engines that you are not trying to get some new page into their index.

Effectively, it does this within the existing Document Object Model (DOM), which you can think of as the basic structure of the documents and a spec for the way the document is accessed and manipulated.

How will Google handle this type of implementation?

For those of you who read Adam Audette’s excellent recent post on the tests his team performed on how Google reads Javascript, you may be wondering if Google will still load all these page variants on the same URL anyway, and if they will not like it.

I had the same question, so I reached out to Google’s Gary Illyes to get an answer. Here is the dialog that transpired:

Eric Enge: I’d like to ask you about using JSON and jQuery to render different sort orders and filters within the same URL. I.e. the user selects a sort order or a filter, and the content is reordered and redrawn on the page on the client site. Hence no new URL would be created. It’s effectively a way of canonicalizing the content, since each variant is a strict subset.

Then there is a second level consideration with this approach, which involves doing the same thing with pagination. I.e. you have 10 pages of products, and users still have sorting and filtering options. In order to support sorting and filtering across the entire 10 page set, you use an Ajax solution, so all of that still renders on one URL.

So, if you are on page 1, and a user executes a sort, they get that all back in that one page. However, to do this right, going to page 2 would also render on the same URL. Effectively, you are taking the 10 page set and rendering it all within one URL. This allows sorting, filtering, and pagination without needing to use canonical, noindex, prev/next, or robots.txt.

If this was not problematic for Google, the only downside is that it makes the pagination not visible to Google. Does that make sense, or is it a bad idea?

Gary Illyes
: If you have one URL only, and people have to click on stuff to see different sort orders or filters for the exact same content under that URL, then typically we would only see the default content.

If you don’t have pagination information, that’s not a problem, except we might not see the content on the other pages that are not contained in the HTML within the initial page load. The meaning of rel-prev/next is to funnel the signals from child pages (page 2, 3, 4, etc.) to the group of pages as a collection, or to the view-all page if you have one. If you simply choose to render those paginated versions on a single URL, that will have the same impact from a signals point of view, meaning that all signals will go to a single entity, rather than distributed to several URLs.

Summary

Keep in mind, the reason why Google implemented tags like rel=canonical, NoIndex, rel=prev/next, and others is to reduce their crawling burden and overall page bloat and to help focus signals to incoming pages in the best way possible. The use of Ajax/JSON/jQuery as outlined above does this simply and elegantly.

On most e-commerce sites, there are many different “facets” of how a user might want to sort and filter a list of products. With the Ajax-style implementation, this can be done without creating new pages. The end users get the control they are looking for, the search engines don’t have to deal with excess pages they don’t want to see, and signals in to the site (such as links) are focused on the main pages where they should be.

The one downside is that Google may not see all the content when it is paginated. A site that has lots of very similar products in a paginated list does not have to worry too much about Google seeing all the additional content, so this isn’t much of a concern if your incremental pages contain more of what’s on the first page. Sites that have content that is materially different on the additional pages, however, might not want to use this approach.

These solutions do require Javascript coding expertise but are not really that complex. If you have the ability to consider a path like this, you can free yourself from trying to understand the various tags, their limitations, and whether or not they truly accomplish what you are looking for.

Credit: Thanks for Clark Lefavour for providing a review of the above for technical correctness.

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Reblogged 2 years ago from tracking.feedpress.it

Understand and Harness the Power of Archetypes in Marketing

Posted by gfiorelli1

Roger Dooley, neuromarketing expert, reminds us in his book Brainfluence that in 80% of cases we make a decision before being rationally aware of it.

Although Dooley explains this effect in terms of how our brain works, in my opinion, distinctly separating neuroscience and the theory of archetypes would be incorrect. On the contrary, I believe that these two aspects of the study of the human mind are complementary.

According to
Jung, archetypes are “[…] forms or images of a collective nature which occur practically all over the Earth as constituents of myths and—at the same time—as individual products of unconscious”. He then, added something that interests us greatly: “The [forms and images] are imprinted and hardwired into out psyches”.

Being able to design a brand personality around an archetype that connects unconsciously with our audience is a big first step for: brand loyalty, community creation, engagement, conversions.

The Slender Man is the “Internet age” version of the archetype figure of the Shadow

Archetypes can be also used for differentiating our brand and its messaging from others in our same market niche and to give that brand a unique voice.

If we put users at the center of our marketing strategy, then
we cannot limit ourselves in knowing how they search, how they talk on social media, what they like to share or what their demographics are.

No,
we should also understand the deep psychological reasons why they desire something they search for, talk the way they talk, share what they share, and their psychological relation with the environment and society they live in.

Knowing that,
we can use archetypes to create a deep emotional connection with our audience and earn their strong positive attitude toward us thanks to the empathy that is created between them and us.

Narrative modes, then, help us in shaping in a structured way a brand storytelling able to guide and engage the users, and not simply selling or creating content narrative doomed to fail.

The 12 archetypes




graph by Emily Bennet

The chart above presents the 12 Jungian archetypes (i.e: Hero), to what principal human desire (i.e.: leave a mark on the world) they correspond and what is the main behavior each one uses for achieving that desire (i.e.: mastery).


Remember: if the audience instinctively recognizes the archetypal figure of the brand and its symbolism and instinctively connect with it, then your audience is more ready to like and trust what your brand proposes
.

On the other hand, it is also a good exercise to experiment with archetypes that we would not think are our brand’s one, expanding the practice of A/B tests to make sure we’re working with the correct archetype. 

The Creator

In my last post I used Lego as example of a brand that is winning Internet marketing thanks to its holistic and synergistic use of offline and online marketing channels.

I explained also how part of its success is due to the fact Lego was able to shape its messages and brand personality around the Creator archetype (sometimes called the “Builder”) which is embodied by their tagline, “let’s build”.

Creators tend to be nonconformist and to enjoy self expression.
A Creator brand, then, will empower and prize its audience as much as it is able to express itself using its products.

The Ruler

The Ruler is the leader, the one setting the rules others will follow, even competitors. Usually it’s paired with an
idea of exclusiveness and status growth.

A brand that presents itself as a Ruler is suggesting to their audience that they can be rulers too.

A classic example of Ruler brand is Mercedes:

The Caregiver

Altruism, compassion, generosity.
Caregiver brands present themselves as someone to trust, because they care and empathize with their audience.

The Caregiver is one of the most positive archetypes, and it is obviously used by nonprofit organizations or governmental institutions like UNICEF, but brands like Johnson & Johnson have also shaped their personality and messages around this figure.

The Innocent

The Innocent finds positive sides in everyone and everything

It sees beauty even in things that others will not even consider, and feels in peace with its inner beauty.

Dove, obviously, is a good representation of the Innocent archetype.

The Sage

The Sages wants to know and understand things. 


The Sage is deeply humanist and believe in the power of humankind to shape a better world through knowledge
.

However, the Sage also has a shadowed side: intolerance to ideas others than their own.

Google, in both cases, is a good example a Sage brand.

The Explorer

The Explorer is adventurous, brave, and loves challenges. He tends to be an individualist too, and loves to challenge himself so as to find his real self.


Explorer brands prompt their audience to challenge themselves and to discover the Explorer within

Red Bull is a classic example of these kinds of brands, but REI and Patagonia are even better representations.

The Hero

In many aspects, the Hero archetype is similar to the Explorer and Outlaw ones, with the difference that the Hero many times never wanted to be the hero, but injustice and external events obliged him to find the courage, braveness, and the honor to become one.

Nike, and also its competitor Adidas, shapes its brand voice around this archetypal figure.

The Magician

The Magician is clever, intelligent, and sometimes his ability can be considered supernatural. 


The Magician is able to make the impossible possible
. Because of that some of the best known technology brands use this archetype as their own to showcase their innovation and how they use their advanced knowledge creatively.

Apple—even if you are not an Apple fan—created a powerful brand by shaping it around this archetype. 

The Outlaw


The Outlaw is the rebel, the one who breaks the rules in order to free his true self
.

The Outlaw goes against the canon and is very aware of the constrictions society creates.

A great example of a brand that very well represents the Outlaw archetype is Betabrand.

The Everyman

It is perfectly fine to be “normal,” and happiness can come from simply sharing things with people we love.


Brands targeting the Everyman audience (and painting themselves as such) craft their messages about the beauty of simple things and daily real life
.

Ikea is probably the brand that’s achieved mastery in the use of this archetype over the past few years.

The Jester 

Fun, irreverent, energetic, impulsive and against the established rules at the same time, the Jester is also the only one who is able to tell the truth with a joke. 

Jesters can be revolutionary too, and their motto could be “a laugh will bury you all.”


A brand that presents itself as the Jester is a brand that wants to make our lives easier and more bearable, providing us joy.

The Lover


Sensuality is the main characteristic of the Lover archetype
, as well as strong physicality, passion, and a need for deep and strong sensations.

But the Lover can be also the idealist, the romantic longing for the perfect love.

Archetypes and brand storytelling

Our brain, as many neuroscientists have proved, is
hard-wired for stories (I suggest you to watch this TEDx too).

Therefore, once we have decided what archetype figure best responds both to our audience and our values as a brand,
we must translate the psychology we created for our brand into
brand storytelling.
That storytelling must then be attuned to the psychology of our audience based on our psychographic analysis of them.

Good (brand) storytelling is very hard to achieve, and most of the time we see brands that miserably fail when trying to tell branded stories.

Introducing the Theory of Literary (or Narrative) Modes

In order to help my clients find the correct narrative, I rely on something that usually is not considered by marketers: the
Theory of Literary Modes.

I use this theory, presented first by
Northrop Frye in it essay Anatomy of Criticism, because it is close to our “technical marketer” mindset.

In fact:

  1. The theory is based on a objective and “scientific” analysis of data (the literary corpus produced by humans);
  2. It refuses “personal taste” as a metric, which in web marketing would be the same as creating a campaign with tactics you like but you don’t really know if your public is interested in. Even worse, it would be like saying “create great content” without defining what that means.

Moreover, the
Theory of Literary Modes is deeply structured and strongly relies on semiotics, which is going to be the natural evolution of how search engines like Google will comprehend the content published in the Internet. Semantic thinking is just the first step as well explained 
Isla McKetta here on Moz few months ago.

Finally, Northrop Fryed
considers also archetypes this theory because of the psychological and semiotic value of the symbolism attached to the archetypal figure.

Therefore, my election to use the Theory of Literary Modes responds 

  1. To the need to translate ideal brand storytelling into something real that can instinctively connect with the brand’s audience;
  2. To make the content based on that storytelling process understandable also by search engines.

The Theory of Literary Modes in marketing

To understand how this works in marketing, we need to dig a little deeper into the theory.

A literary work can be classified in two different but complementary ways:

1) Considering only the
relation between the nature of the main character (the Hero) and the ambient (or environment) where he acts.

2) Considering also
if the Hero is refused or accepted by society (Tragedy and Comedy).

In the
first case, as represented in the schema above, if the Hero:
  1. Is higher by nature than the readers and acts in a completely different ambient than theirs, we have a Romance;
  2. Is higher by nature than the readers, but acts in their same ambient, we have an Epic;
  3. Is someone like the reader and acts in the reader’s own ambient, we are in field of Realism;
  4. Is someone lower by nature than the readers and acts in a different or identical ambient, we are in the realm of Irony, which is meant as “distance.”
A fifth situation exists too, the
Myth, when the nature of the Hero is different than ours and acts in an ambient different than ours. The Hero, in this case, is the God.

If we consider also if society refuses or accepts the hero, we can discover the different versions of Tragedy and Comedy.

I will not enter in the details of Tragedy, because
we will not use its modes for brand storytelling (this is only common in specific cases of political marketing or propaganda, classic examples are the mythology of Nazism or Communism).

On the contrary,
the most common modes used in brand storytelling are related to Comedy, where the Hero, who usually is the target audience, is eventually accepted by society (the archetypal world designed by the brand).

In
Comedy we have several sub modes of storytelling:

  1. “The God Accepted.” The Hero is a god or god-like kind of person who must pass through trials in order to be accepted by the society;
  2. The Idyll, where the Hero uses his skills to explore (or conquer) an ideal world and/or become part of an ideal society. Far West and its heir, Space Opera (think of Interstellar) are classic examples. 
  3. Comedy sees the hero trying to impose his own view of the world, fighting for it and finally being awarded with acceptance of his worldview. A good example of this is every well ending biopic of an entrepreneur, and Comedy is the exact contrary of melodrama. 
  4. On a lower level we can find the Picaresque Comedy, where the hero is by nature inferior to the society, but – thanks to his cleverness – is able to elevate himself to society’s level. Some technology business companies use this narrative mode for telling their users that they can “conquer” their market niche despite not having the same economic possibilities as the big brands (this conquering usually involves the brand’s tools).
  5. Finally we have the Irony Mode of Comedy which is quite complex to define. 
    1. It can represent stories where the hero is actually an antihero, who finally fails in his integration into the society. 
    2. It can also be about inflicting pain on helpless victims, as in mystery novels. 
    3. It can also be Parody.

Some examples

The Magician, gamification, and the Idyllic mode

Consider this brand plot:

The user (the Hero) can become part of a community of users only if he or she passes through a series of tasks, which will award prizes and more capabilities. If the user is able to pass through all the tasks, he will not only be accepted but also may have the opportunity to be among the leaders of the community itself.

And now
consider sites, which are strongly centered on communities like GitHub and Code Academy. Consider also SAAS companies that present the freemium model like Moz or mobile games like Boom Beach, where you can unlock new weapons only if you pass a given trial (or you buy them).

The Magician is usually the archetype of reference for these kinds of brands. The Hero (the user) will be able to dominate a complex art thanks to the help of a Master (the brand), which will offer him instruments (i.e.: tools/courses/weapons). 

Trials are not necessarily tests. A trial can be doing something that will be awarded, for instance, with points (like commenting on a Moz blog post), and the more the points the more the recognition, with all the advantages that it may offer. 

Gamification, then, assumes an even stronger meaning and narrative function when tied to an archetype and literary mode.

Ikea, the Everyman, and the Comedic mode

Another
example is Ikea, which we cited before when talking of the Everyman archetype.

In this case, the Hero is someone like me or you who is not an interior designer or decorator or, maybe, who does not have the money for hiring those professionals or buying very expensive furniture and decoration.

But, faithful to its mission statements (“design for all”, “design your own life”…), Ikea is there to help Everyman kind of people like me and you in every way as we decorate our own houses.

On the practical side, this narrative is delivered in all the possible channels used by Ikea: web site, mobile app, social media (look at its
Twitter profile) and YouTube channel.

Betabrand, the Outlaw, and Picaresque Comedy

A third and last example can be
Betabrand.

In this case both the brand and the audience is portrayed using the
Outlaw archetype, and the brand narrative tend to use the Picaresque mode.

The Heroes is the Betabrand community who does not care what the mainstream concept of fashion is and designs and crowdfounds “its fashion.”

How to use archetypes and narrative modes in your brand storytelling

The first thing you must understand is what archetype best responds to your company tenets and mission. 

Usually this is not something an SEO can decide by him- or herself, but it is something that founders, CEOs, and directors of a company can inform.

Oftentimes a small to medium business company can achieve this with a long talk among those company figures and where they are asked to directly define the idealistic “why?” of their company.

In case of bigger companies, defining an archetype can seem almost impossible to do, but the same history of the company and hidden treasure pages like “About Us” can offer clear inspiration.

Look at REI:

Clearly the archetype figure that bests fits REI is the Explorer.

Then, using the information we retrieve when creating the
psychographic of our audience and buyer personas, matching with the characteristics each archetype has, and comparing it with the same brand core values, we can start to understand the archetype and narrative mode. If we look at REI’s audience, then we will see how it also has a certain affinity with the Everyman archetypal figure (and that also explains why REI also dedicates great attention to family as audience).

Once we have defined the best archetype commonly shared by our company and our audience, we must translate this figure and its symbolism into brand storytelling, which in web site includes design, especially the following:

  • Color pattern, because colors have a direct relation with psychological reaction (see this article, especially all the sources it links to)
  • Images, considering that in user-centric marketing the ideal is always to represent our targeted audience (or a credible approximation) as their main characters. I am talking of the so called “hero-shots”, about which Angie Shoetmuller brilliantly discussed in the deck I embed here below:

If you want to dig deeper in discovering the meaning and value of symbols worldwide, I suggest you become member of
Aras.org or to buy the Book of Symbols curated by Aras.

  • Define the best narrative mode to use. REI, again, does this well, using the Idyllic mode where the Hero explores and become part of an ideal society (the REI community, which literally means becoming a member of REI). 

We should, then:

  1. Continue investigating the archetypal nature of our audience conducting surveys
  2. Analyzing the demographic data Google Analytics offers us about our users 
  3. Using GA insights in combination with the data and demographic information offered by social networks’ ad platforms in order to create not only the interest graph of our audience but also to understand the psychology behind those interests 
  4. Doing A/B tests so to see whether symbols, images, and copywriting based on the targeted archetypes work better and if we have the correct archetype.

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Reblogged 2 years ago from tracking.feedpress.it

Death to Wishy-Washy Reports: Simple Edits to Put the Authority Back in Your Writing

Posted by Isla_McKetta

True life confession: Although I’ve worked with some of the smartest SEOs, architects, and CPAs in the business, you couldn’t always tell from their writing. Which is a problem. Because while some of them are client-facing (so the client gets to know their smarts firsthand—either in person or on the phone), some are only known by the lackluster reports they turn in.

This is a post about how anyone (whether you’re an expert in SEO, PPC, social media, or even… content marketing) can write a clearer, more persuasive report. And the lessons contained herein can help you with any form of corporate communication, whether you’re writing for a client or your boss.

Get ready to sound smarter.

Be assertive

Being assertive doesn’t mean you should stand on your desk and shout your opinions like you’re auditioning to be the next Hulk. Instead, have confidence in the data and recommendations you’re reporting and convey that confidence in your writing. Because if you’re not confident, you might not be ready to write the report. So go double-check your research and then use the following tactics to sound like the authority you are:

Ditch “I think”

I think there are a lot of things you could possibly say to show a client what they might or might not do depending on how they interpret your recommendations.

Notice how that sentence had no spine? That’s because it’s filled with empty phrases—words that do nothing for the sentence but convey how unwilling its author is to make a point.

Phrases like “I think,” “I feel,” and “might” are couching words—things you say when you’re trying to leave yourself an out, and they make you sound passive and unsure. Go through your report and check for couching words. Ask yourself if you need them (in case of actual uncertainty like “Google might…”) or if you can cut them out and strengthen your points.

Dump the passive voice

Mistakes are often made as we try to get around to a point with our writing.

One of those mistakes is in failing to use the active voice. Every sentence has an actor (subject) and an action (verb). While it’s nice to vary your sentence structure sometimes, stick to “actor commits action” when you have something important to say (especially when you have bad news to break).

Be careful with dependent clauses

If you want to sound confident and decisive, lead with an independent clause instead of a dependent one (like I did here). 

Time for a (mercifully quick) jump back to elementary school grammar. Independent clauses are the ones that can stand on their own as a complete sentence. They have a subject, verb, and usually an object. Dependent clauses don’t.

Dependent clauses are often added to an independent clause to increase the level of information in a sentence. Let’s flip that last sentence so you can watch the dependent clause move from the end to the front:

To increase the level of information in a sentence, dependent clauses are often added to an independent clause.

Dependent clauses are very useful, but some writers fall into a pattern of starting most of their sentences with them. That delay of the independent clause can make you sound like you’re hesitating to get to the point. It can also make you seem passive or like there’s something you’re trying to hide. That’s not how you want to come off in a report.

Choose a point of view (and stick to it)

Some companies prefer to write from a formal (and somewhat) distant third person perspective where “I” is never used; I prefer the more conversational first person. 

You can write your report from any point of view you want, but be careful with those pronouns.

The most common mistake I see is for the writer to get indecisive with the pronouns and start throwing around the word “we” as in “we need to fix your title tags.” Which could mean that the consultant is taking responsibility for the title tags, or it could be a general suggestion that the title tags need fixing.

Try instead, “your title tags need to be updated; we plan to start work on those during the second month of our engagement.” Still uses the word “we,” but now it’s more obvious who’s doing what (and will save you some embarrassing followup conversations).

Write for your audience

Industries with a high degree of fiduciary responsibility are often more accustomed to the use of a formal tone. Meanwhile, writers in other industries, like fashion, automotive, and anything related to the Internet, can get away with a much more casual voice. 

You may have noticed by now that I start a lot of sentences with conjunctions like “and” and “but.” I also use contractions. Both are part of a conversational tone that’s “Mozzy,” but if I was writing for a different audience, I would button the top button on my style (and maybe even add a tie).

You know your clients and their style of communication. It’s reflected in everything from their RFP to the latest call. Try to mirror their tone (unless you think they came to you for a big shakeup) and your audience will feel like you understand their culture and needs. That means your work is more likely to be accepted.

Explain things

Remember that you were hired because of your unique expertise. That means that you know things the person reading the report doesn’t.

When you’re introducing a concept your client or boss likely hasn’t encountered (or might be a little rusty on), give a short refresher to keep them engaged.

Don’t over-explain things

No one likes to feel like an idiot. Going step by step through all the things anyone could ever want to know about a concept (whether foreign or not) has the potential to not only annoy your audience, but also distract from your main point.

If you come across a concept in writing your report that requires extensive education of your reader, either create an addendum where they can read as much as they need to, or schedule a phone call, training, or other way to get them all the info they need.

Use numbers (wisely)

Ninety-nine percent of SEOs have more data than they can ever reasonably convey to the client.

That’s because clients (at least sane ones) don’t want to know what every single keyword ranked on every day last month. They want to know if their overall rankings are up or down, what that means for their business, and how to push rankings upward in general in the future.

Numbers are very useful (and can be very powerful) if you’re using graphs and tables that tell a story, but without your interpretation, they’re all kind of meaningless.

So although you have access to all the numbers in the world, the real magic of your report is in getting inside your reader’s head and figuring out what they need to understand about the numbers. Then use the analysis portion of your report to translate that data into answers.

Write fewer words

Concision is an art. Redundancy is annoying. Write as few words as you can to convey your point.

Don’t let big words interfere with meaning

An immense vocabulary can obfuscate significance.

This is true of using big words to sound smart and also if you’re spouting jargon at people who don’t understand it. You might notice from reading this post that I use very little jargon. That’s because the vocab words I learned in creative writing won’t mean anything to most of you and I can usually find a clearer way to express marketing jargon.

So if your clients (and all the people who will read the report) regularly use words like “earned media,” “freemium,” and “EPV,” you can use them too. But if you have any doubt, try to find a way to use a more accessible word or add some context so everyone can follow you.

Think about general scanability

Your clients are busy. You want them to get the most out of a report they might only ever scan. 

All the things you’ve learned about writing for the Internet apply to writing reports:

  • Short sentences (that aren’t choppy) are easier to read.
  • Keeping each paragraph to one topic with a topic sentence makes it easier to scan.
  • Using bullet points (when appropriate) will help your reader digest all that information you’ve created for them.

Help your reader out by making all your great information intelligible.

Employ an executive summary

Keep the person who signs your checks in the loop with a few words. 

To write an effective executive summary, give the highlights:

  • Why was the work undertaken?
  • What problems were found?
  • Next steps

The summary should run between a paragraph and a page (depending on how long your report is). That means you want to save all that delicious analysis you’ve slaved over for the report itself.

Use templates at your own risk

I know, a lot of the things you’re saying to one client are 90% the same as what you’re saying to the next client, and creating a template just makes your job more efficient. But if you aren’t carefully reading the resulting document, you might be making a mistake (like using the wrong client name or giving them instructions for Omniture when they use GA) that takes much longer to clean up than writing an original report would have.

Trust me, about the third time you’re reading over the same words in the same order (even if for different clients), you are too far inside the template to see the mistakes. But your client is reading this report for the first time ever and they won’t miss a thing :/. Speaking of which…

Proofreading isn’t optional

You aren’t qualified to proofread you’re [sic] own work. 

Not saying anything about your reading or grammar skills, but I’m 99% certain that you’ve spent so long staring at that report that you are beyond spotting your own typos. Find a second reader. If you’re in absolute dire straits and can’t find a buddy, read the report aloud to yourself.

Feel smarter already? I hope so. Because you’ve worked too hard to pull all that information together just to have it fall flat because of a bad report. Tell me about your report writing disasters (and things you’d like help with) in the comments.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 2 years ago from tracking.feedpress.it