6 ways to target ecommerce customers with SMS and email

SMS marketing provides brands with the opportunity to craft an immediate personal relationship with customers, but many are yet to incorporate the channel. With consumers running the game when it comes to tech adoption, those that act fast will stake a claim in the mobile inbox – leaving others at the back of the queue.

Today’s empowered consumer challenges us to provide exceptional brand experiences. Each interaction needs to be packed with all the contextual relevancy and personalization we now receive in our digital lives. Moreover, consumers are fully aware that they leave data breadcrumbs everywhere they go. And they expect them to be used to make their experience better.

To keep up with on-the-go consumers, marketers (firstly) need to utilize powerful technology and leverage the right data. Secondly, they need to compose brilliant, meaningful messages that compel customers to act fast. Adding complementary channels to support your email marketing efforts means you can reach the right customer through their most relevant channel. At dotmailer, we think this omnichannel expansion starts with SMS.

Multiracial hipster friends couple having fun with smartphone in subway train – Urban relationship concept with young people watching mobile phone in city underground area – Bright desaturated filter

There’s no better way to reach every customer than by bringing together the two giants in communication: SMS and email marketing automation. More than 5 billion people will own a mobile by 2019. Plus, eMarketer expects total US retail mcommerce sales will grow a further 32.7% in 2018. And with email boasting a healthy £38 return for every £1 spent, the numbers paint a healthy picture for investment. Both mediums provide much more bang for their buck compared to, say, paid media, giving you back valuable resources to spend as you see fit.

Combining these two push channels nurtures that all-important 360° customer view. Plus, you can add relevance and granularity to your strategy when you tailor your engagements to the individual. Choosing a tech provider with SMS baked in means you can add the channel to your strategy with ease – and scale quickly.

We’ve put together 6 prime use-cases for the SMS/email partnership, along with some ideas for your multi-channel campaigns:

1. Shipping/updates

Using automation to deliver a dual-channel transactional strategy is the best way to keep customers up-to-date with their purchases and deliver exceptional customer service. If you’re using an ESP like dotmailer, you can trigger SMS messages – like dispatch alerts – using the SMS service. Automate your key transactional communications through your email provider to keep all your analytics in one place.

2. Customer feedback surveys

If you’re looking for a quick way to gauge the experience your customer has received, a quick SMS survey could be just the ticket. Get feedback on your transactional emails by asking customers to reply with a number between one and ten. Quick, easy and informative!

3. Reminders and alerts

Slotting SMS extensions into your automation programs enables you to deliver emails and SMS at appropriate points along an individual customer’s journey – but at mass scale. Appointment reminders and expiry prompts are just two examples of SMS notifications that you can automate.

4. Personalized offers/marketing campaigns

In a recent survey conducted by Narvar, US online shoppers from every age group from 12-65 admitted to preferring to receive text messages over push notifications from retailers regarding their orders. The story runs parallel in the UK, with 67% of  internet users aged 18-34 stating they like receiving relevant brand offers and promotions via SMS.

Offer-led messages are more likely to strike the right chord with customers if they’re carefully considered and well-timed. Consider this use case: An existing customer browses and ‘favorites’ a sale item on your website; she leaves the website without buying, so your automation program triggers an ‘abandoned browse’ email to the customer to remind her of product she’s flagged – you could also include the date that your sale ends. If the customer doesn’t return after a chosen period, delivering an SMS to reminder her that her favorite item will soon be full price might just do the trick. You could even offer the customer an exclusive SMS discount to bring them over the line.

5. New product updates

Got a new mobile app or an upgrade to your service? These brand landmarks are worth telling your customers about and an SMS could be the ideal way to spread the good news. If you’re communicating your new app, including a CTA link to a download page helps the recipient instantly get the goods.

6. Loyalty

VIP customers deserve VIP treatment. They already feel affinity for your brand and, in some cases, may be true advocates who are sharing the positive experiences with their peers.

Loyalty reward emails containing time-sensitive content are often best backed up with SMS reminders. Updates about new points earned or those that are due to expire are a good way to show that you know and respect your customer; Think too about optimizing the conversion period for valuable customers with SMS alerts about exclusive sales access.

dotmailer SMS

SMS is an effective marketing tool that enables you to cut through the noise when other channels can’t. 54% of US retailers plan to expand their unified commerce (omnichannel initiatives) over the next 18 months, the top answer for those surveyed. It’s never been more important to get ahead of the competition.

dotmailer’s integrated global SMS service works in 156 countries, helping you amplify your automation strategy with timely and contextually relevant communication. Check it out for yourself!

Want to see what you can do with SMS? Take a quick demo.

 

The post 6 ways to target ecommerce customers with SMS and email appeared first on The Marketing Automation Blog.

Reblogged 2 months ago from blog.dotmailer.com

4 tips to perfectly target your customers

AI is a buzzword in marketing right now. For marketers like you, battling these everyday challenges, it acts as a shining light at the end of the tunnel. With any luck, when it comes, AI will be the end of all your marketing woes, helping you deliver content to the right person at the right time. But, before these dreams become the reality, don’t miss a trick and let today’s potential customers pass you by; make sure you’re targeting customers with smart, data-driven automation tactics.

We’ve put together a cheatsheet outlining four top tips to help you reach the next stage of your marketing journey. Have a sneak peek here:

1)   Get to know your customers

Customers’ expectations of brands are changing. They don’t want to waste their time looking at content that isn’t relevant to them. Get to know them as quickly as possible by building a preference center – the email equivalent of a handshake. By getting prospects and customers to tell you about themselves, they’re giving you a treasure trove of data to help keep your communications super-relevant.

77% of consumers expect brands to use the data in their profiles to personalize their marketing emails. In fact, they prefer it, so make the most of it!

2)   Segmentation, segmentation, segmentation

Segmentation is the key to getting the right message to the right person. While it’s not a new practice, there are still many brands out there that are only employing basic segmentation tactics. With dotmailer your segmentation knows no limits. You have access to a vast number customer of insights, including behavioral web and order-based data.

When thinking about segmentation consider things like page views or order histories to create rich, sophisticated behavior-driven groups. dotmailer’s drag-and-drop segment builder makes targeting your customers easier than ever before.

Remember: Campaigns that use segmentation typically have a 50% higher click rate. There’s really no reason not to do it.

3)   Extend your reach

Sadly, not every one of your subscribers will be responsive to your email marketing. But these contacts aren’t lost to you. It’s time to start exploring other channels.

90% of text messages are read within three minutes. With this extremely high level of engagement, it’s important not to overload contacts with useless content that pushes them further away from you. Enticing them with a unique discount code or free delivery is a great use of this channel to encourage conversion.

SMS is not only a channel for unresponsive customers though. Transactional communications are a perfect way to remind customers that you’re thinking about how to make things simpler for them, such as letting them know when to expect a delivery.  When you’re being helpful your customers are going to have a much better experience.

4)   Bring them back into the fold

Re-targeting is an essential tactic in today’s digital age. These customers have already expressed an interest in your brand. Half the battle is over. Websites alone have an average conversion rate of 2%, re-targeting gives brands a second chance to convert the remaining 98%. By keeping an eye on abandoned carts and abandoned browses, you can target customers with super-relevant content and making them 70% more likely to convert.

Through dotmailer, contacts can be auto-added to Google AdWords and Facebook Audience campaigns.

 

 

To find out more about bringing all these tips together into perfectly automated campaigns download the cheatsheet now.

Want to know more? Register today for our next #dotlive

Join us on Wednesday 11 July and learn how perfecting your marketing automation tactics can bring you closer to incorporating AI into your marketing strategy.

As well as learning about planning for the future, we have plenty of free breakfast treats for you and a chance to win dotmailer goodies on the day. After all, who said learning can’t be fun?

The post 4 tips to perfectly target your customers appeared first on The Marketing Automation Blog.

Reblogged 2 months ago from blog.dotmailer.com

Stop Ghost Spam in Google Analytics with One Filter

Posted by CarloSeo

The spam in Google Analytics (GA) is becoming a serious issue. Due to a deluge of referral spam from social buttons, adult sites, and many, many other sources, people are starting to become overwhelmed by all the filters they are setting up to manage the useless data they are receiving.

The good news is, there is no need to panic. In this post, I’m going to focus on the most common mistakes people make when fighting spam in GA, and explain an efficient way to prevent it.

But first, let’s make sure we understand how spam works. A couple of months ago, Jared Gardner wrote an excellent article explaining what referral spam is, including its intended purpose. He also pointed out some great examples of referral spam.

Types of spam

The spam in Google Analytics can be categorized by two types: ghosts and crawlers.

Ghosts

The vast majority of spam is this type. They are called ghosts because they never access your site. It is important to keep this in mind, as it’s key to creating a more efficient solution for managing spam.

As unusual as it sounds, this type of spam doesn’t have any interaction with your site at all. You may wonder how that is possible since one of the main purposes of GA is to track visits to our sites.

They do it by using the Measurement Protocol, which allows people to send data directly to Google Analytics’ servers. Using this method, and probably randomly generated tracking codes (UA-XXXXX-1) as well, the spammers leave a “visit” with fake data, without even knowing who they are hitting.

Crawlers

This type of spam, the opposite to ghost spam, does access your site. As the name implies, these spam bots crawl your pages, ignoring rules like those found in robots.txt that are supposed to stop them from reading your site. When they exit your site, they leave a record on your reports that appears similar to a legitimate visit.

Crawlers are harder to identify because they know their targets and use real data. But it is also true that new ones seldom appear. So if you detect a referral in your analytics that looks suspicious, researching it on Google or checking it against this list might help you answer the question of whether or not it is spammy.

Most common mistakes made when dealing with spam in GA

I’ve been following this issue closely for the last few months. According to the comments people have made on my articles and conversations I’ve found in discussion forums, there are primarily three mistakes people make when dealing with spam in Google Analytics.

Mistake #1. Blocking ghost spam from the .htaccess file

One of the biggest mistakes people make is trying to block Ghost Spam from the .htaccess file.

For those who are not familiar with this file, one of its main functions is to allow/block access to your site. Now we know that ghosts never reach your site, so adding them here won’t have any effect and will only add useless lines to your .htaccess file.

Ghost spam usually shows up for a few days and then disappears. As a result, sometimes people think that they successfully blocked it from here when really it’s just a coincidence of timing.

Then when the spammers later return, they get worried because the solution is not working anymore, and they think the spammer somehow bypassed the barriers they set up.

The truth is, the .htaccess file can only effectively block crawlers such as buttons-for-website.com and a few others since these access your site. Most of the spam can’t be blocked using this method, so there is no other option than using filters to exclude them.

Mistake #2. Using the referral exclusion list to stop spam

Another error is trying to use the referral exclusion list to stop the spam. The name may confuse you, but this list is not intended to exclude referrals in the way we want to for the spam. It has other purposes.

For example, when a customer buys something, sometimes they get redirected to a third-party page for payment. After making a payment, they’re redirected back to you website, and GA records that as a new referral. It is appropriate to use referral exclusion list to prevent this from happening.

If you try to use the referral exclusion list to manage spam, however, the referral part will be stripped since there is no preexisting record. As a result, a direct visit will be recorded, and you will have a bigger problem than the one you started with since. You will still have spam, and direct visits are harder to track.

Mistake #3. Worrying that bounce rate changes will affect rankings

When people see that the bounce rate changes drastically because of the spam, they start worrying about the impact that it will have on their rankings in the SERPs.

bounce.png

This is another mistake commonly made. With or without spam, Google doesn’t take into consideration Google Analytics metrics as a ranking factor. Here is an explanation about this from Matt Cutts, the former head of Google’s web spam team.

And if you think about it, Cutts’ explanation makes sense; because although many people have GA, not everyone uses it.

Assuming your site has been hacked

Another common concern when people see strange landing pages coming from spam on their reports is that they have been hacked.

landing page

The page that the spam shows on the reports doesn’t exist, and if you try to open it, you will get a 404 page. Your site hasn’t been compromised.

But you have to make sure the page doesn’t exist. Because there are cases (not spam) where some sites have a security breach and get injected with pages full of bad keywords to defame the website.

What should you worry about?

Now that we’ve discarded security issues and their effects on rankings, the only thing left to worry about is your data. The fake trail that the spam leaves behind pollutes your reports.

It might have greater or lesser impact depending on your site traffic, but everyone is susceptible to the spam.

Small and midsize sites are the most easily impacted – not only because a big part of their traffic can be spam, but also because usually these sites are self-managed and sometimes don’t have the support of an analyst or a webmaster.

Big sites with a lot of traffic can also be impacted by spam, and although the impact can be insignificant, invalid traffic means inaccurate reports no matter the size of the website. As an analyst, you should be able to explain what’s going on in even in the most granular reports.

You only need one filter to deal with ghost spam

Usually it is recommended to add the referral to an exclusion filter after it is spotted. Although this is useful for a quick action against the spam, it has three big disadvantages.

  • Making filters every week for every new spam detected is tedious and time-consuming, especially if you manage many sites. Plus, by the time you apply the filter, and it starts working, you already have some affected data.
  • Some of the spammers use direct visits along with the referrals.
  • These direct hits won’t be stopped by the filter so even if you are excluding the referral you will sill be receiving invalid traffic, which explains why some people have seen an unusual spike in direct traffic.

Luckily, there is a good way to prevent all these problems. Most of the spam (ghost) works by hitting GA’s random tracking-IDs, meaning the offender doesn’t really know who is the target, and for that reason either the hostname is not set or it uses a fake one. (See report below)

Ghost-Spam.png

You can see that they use some weird names or don’t even bother to set one. Although there are some known names in the list, these can be easily added by the spammer.

On the other hand, valid traffic will always use a real hostname. In most of the cases, this will be the domain. But it also can also result from paid services, translation services, or any other place where you’ve inserted GA tracking code.

Valid-Referral.png

Based on this, we can make a filter that will include only hits that use real hostnames. This will automatically exclude all hits from ghost spam, whether it shows up as a referral, keyword, or pageview; or even as a direct visit.

To create this filter, you will need to find the report of hostnames. Here’s how:

  1. Go to the Reporting tab in GA
  2. Click on Audience in the lefthand panel
  3. Expand Technology and select Network
  4. At the top of the report, click on Hostname

Valid-list

You will see a list of all hostnames, including the ones that the spam uses. Make a list of all the valid hostnames you find, as follows:

  • yourmaindomain.com
  • blog.yourmaindomain.com
  • es.yourmaindomain.com
  • payingservice.com
  • translatetool.com
  • anotheruseddomain.com

For small to medium sites, this list of hostnames will likely consist of the main domain and a couple of subdomains. After you are sure you got all of them, create a regular expression similar to this one:

yourmaindomain\.com|anotheruseddomain\.com|payingservice\.com|translatetool\.com

You don’t need to put all of your subdomains in the regular expression. The main domain will match all of them. If you don’t have a view set up without filters, create one now.

Then create a Custom Filter.

Make sure you select INCLUDE, then select “Hostname” on the filter field, and copy your expression into the Filter Pattern box.

filter

You might want to verify the filter before saving to check that everything is okay. Once you’re ready, set it to save, and apply the filter to all the views you want (except the view without filters).

This single filter will get rid of future occurrences of ghost spam that use invalid hostnames, and it doesn’t require much maintenance. But it’s important that every time you add your tracking code to any service, you add it to the end of the filter.

Now you should only need to take care of the crawler spam. Since crawlers access your site, you can block them by adding these lines to the .htaccess file:

## STOP REFERRER SPAM 
RewriteCond %{HTTP_REFERER} semalt\.com [NC,OR] 
RewriteCond %{HTTP_REFERER} buttons-for-website\.com [NC] 
RewriteRule .* - [F]

It is important to note that this file is very sensitive, and misplacing a single character it it can bring down your entire site. Therefore, make sure you create a backup copy of your .htaccess file prior to editing it.

If you don’t feel comfortable messing around with your .htaccess file, you can alternatively make an expression with all the crawlers, then and add it to an exclude filter by Campaign Source.

Implement these combined solutions, and you will worry much less about spam contaminating your analytics data. This will have the added benefit of freeing up more time for you to spend actually analyze your valid data.

After stopping spam, you can also get clean reports from the historical data by using the same expressions in an Advance Segment to exclude all the spam.

Bonus resources to help you manage spam

If you still need more information to help you understand and deal with the spam on your GA reports, you can read my main article on the subject here: http://www.ohow.co/what-is-referrer-spam-how-stop-it-guide/.

Additional information on how to stop spam can be found at these URLs:

In closing, I am eager to hear your ideas on this serious issue. Please share them in the comments below.

(Editor’s Note: All images featured in this post were created by the author.)

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

Pinpoint vs. Floodlight Content and Keyword Research Strategies – Whiteboard Friday

Posted by randfish

When we’re doing keyword research and targeting, we have a choice to make: Are we targeting broader keywords with multiple potential searcher intents, or are we targeting very narrow keywords where it’s pretty clear what the searchers were looking for? Those different approaches, it turns out, apply to content creation and site architecture, as well. In today’s Whiteboard Friday, Rand illustrates that connection.

Pinpoint vs Floodlight Content and Keyword Research Strategy Whiteboard

For reference, here are stills of this week’s whiteboards. Click on it to open a high resolution image in a new tab!

Video Transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat about pinpoint versus floodlight tactics for content targeting, content strategy, and keyword research, keyword targeting strategy. This is also called the shotgun versus sniper approach, but I’m not a big gun fan. So I’m going to stick with my floodlight versus pinpoint, plus, you know, for the opening shot we don’t have a whole lot of weaponry here at Moz, but we do have lighting.

So let’s talk through this at first. You’re going through and doing some keyword research. You’re trying to figure out which terms and phrases to target. You might look down a list like this.

Well, maybe, I’m using an example here around antique science equipment. So you see these various terms and phrases. You’ve got your volume numbers. You probably have lots of other columns. Hopefully, you’ve watched the Whiteboard Friday on how to do keyword research like it’s 2015 and not 2010.

So you know you have all these other columns to choose from, but I’m simplifying here for the purpose of this experiment. So you might choose some of these different terms. Now, they’re going to have different kinds of tactics and a different strategic approach, depending on the breadth and depth of the topic that you’re targeting. That’s going to determine what types of content you want to create and where you place it in your information architecture. So I’ll show you what I mean.

The floodlight approach

For antique science equipment, this is a relatively broad phrase. I’m going to do my floodlight analysis on this, and floodlight analysis is basically saying like, “Okay, are there multiple potential searcher intents?” Yeah, absolutely. That’s a fairly broad phase. People could be looking to transact around it. They might be looking for research information, historical information, different types of scientific equipment that they’re looking for.

<img src="http://d1avok0lzls2w.cloudfront.net/uploads/blog/55b15fc96679b8.73854740.jpg" rel="box-shadow: 0 0 10px 0 #999; border-radius: 20px;"

Are there four or more approximately unique keyword terms and phrases to target? Well, absolutely, in fact, there’s probably more than that. So antique science equipment, antique scientific equipment, 18th century scientific equipment, all these different terms and phrases that you might explore there.

Is this a broad content topic with many potential subtopics? Again, yes is the answer to this. Are we talking about generally larger search volume? Again, yes, this is going to have a much larger search volume than some of the narrower terms and phrases. That’s not always the case, but it is here.

The pinpoint approach

For pinpoint analysis, we kind of go the opposite direction. So we might look at a term like antique test tubes, which is a very specific kind of search, and that has a clear single searcher intent or maybe two. Someone might be looking for actually purchasing one of those, or they might be looking to research them and see what kinds there are. Not a ton of additional intents behind that. One to three unique keywords, yeah, probably. It’s pretty specific. Antique test tubes, maybe 19th century test tubes, maybe old science test tubes, but you’re talking about a limited set of keywords that you’re targeting. It’s a narrow content topic, typically smaller search volume.

<img src="http://d1avok0lzls2w.cloudfront.net/uploads/blog/55b160069eb6b1.12473448.jpg" rel="box-shadow: 0 0 10px 0 #999; border-radius: 20px;"

Now, these are going to feed into your IA, your information architecture, and your site structure in this way. So floodlight content generally sits higher up. It’s the category or the subcategory, those broad topic terms and phrases. Those are going to turn into those broad topic category pages. Then you might have multiple, narrower subtopics. So we could go into lab equipment versus astronomical equipment versus chemistry equipment, and then we’d get into those individual pinpoints from the pinpoint analysis.

How do I decide which approach is best for my keywords?

Why are we doing this? Well, generally speaking, if you can take your terms and phrases and categorize them like this and then target them differently, you’re going to provide a better, more logical user experience. Someone who searches for antique scientific equipment, they’re going to really expect to see that category and then to be able to drill down into things. So you’re providing them the experience they predict, the one that they want, the one that they expect.

It’s better for topic modeling analysis and for all of the algorithms around things like Hummingbird, where Google looks at: Are you using the types of terms and phrases, do you have the type of architecture that we expect to find for this keyword?

It’s better for search intent targeting, because the searcher intent is going to be fulfilled if you provide the multiple paths versus the narrow focus. It’s easier keyword targeting for you. You’re going to be able to know, “Hey, I need to target a lot of different terms and phrases and variations in floodlight and one very specific one in pinpoint.”

There’s usually higher searcher satisfaction, which means you get lower bounce rate. You get more engagement. You usually get a higher conversion rate. So it’s good for all those things.

For example…

I’ll actually create pages for each of antique scientific equipment and antique test tubes to illustrate this. So I’ve got two different types of pages here. One is my antique scientific equipment page.

<img src="http://d1avok0lzls2w.cloudfront.net/uploads/blog/55b161fa871e32.54731215.jpg" rel="box-shadow: 0 0 10px 0 #999; border-radius: 20px;"

This is that floodlight, shotgun approach, and what we’re doing here is going to be very different from a pinpoint approach. It’s looking at like, okay, you’ve landed on antique scientific equipment. Now, where do you want to go? What do you want to specifically explore? So we’re going to have a little bit of content specifically about this topic, and how robust that is depends on the type of topic and the type of site you are.

If this is an e-commerce site or a site that’s showing information about various antiques, well maybe we don’t need very much content here. You can see the filtration that we’ve got is going to be pretty broad. So I can go into different centuries. I can go into chemistry, astronomy, physics. Maybe I have a safe for kids type of stuff if you want to buy your kids antique lab equipment, which you might be. Who knows? Maybe you’re awesome and your kids are too. Then different types of stuff at a very broad level. So I can go to microscopes or test tubes, lab searches.

This is great because it’s got broad intent foci, serving many different kinds of searchers with the same page because we don’t know exactly what they want. It’s got multiple keyword targets so that we can go after broad phrases like antique or old or historical or 13th, 14th, whatever century, science and scientific equipment ,materials, labs, etc., etc., etc. This is a broad page that could reach any and all of those. Then there’s lots of navigational and refinement options once you get there.

Total opposite of pinpoint content.

<img src="http://d1avok0lzls2w.cloudfront.net/uploads/blog/55b1622740f0b5.73477500.jpg" rel="box-shadow: 0 0 10px 0 #999; border-radius: 20px;"

Pinpoint content, like this antique test tubes page, we’re still going to have some filtration options, but one of the important things to note is note how these are links that take you deeper. Depending on how deep the search volume goes in terms of the types of queries that people are performing, you might want to make a specific page for 17th century antique test tubes. You might not, and if you don’t want to do that, you can have these be filters that are simply clickable and change the content of the page here, narrowing the options rather than creating completely separate pages.

So if there’s no search volume for these different things and you don’t think you need to separately target them, go ahead and just make them filters on the data that already appears on this page or the results that are already in here as opposed to links that are going to take you deeper into specific content and create a new page, a new experience.

You can also see I’ve got my individual content here. I probably would go ahead and add some content specifically to this page that is just unique here and that describes antique test tubes and the things that your searchers need. They might want to know things about price. They might want to know things about make and model. They might want to know things about what they were used for. Great. You can have that information broadly, and then individual pieces of content that someone might dig into.

This is narrower intent foci obviously, serving maybe one or two searcher intents. This is really talking about targeting maybe one to two separate keywords. So antique test tubes, maybe lab tubes or test tube sets, but not much beyond that.

Ten we’re going to have fewer navigational paths, fewer distractions. We want to keep the searcher. Because we know their intent, we want to guide them along the path that we know they probably want to take and that we want them to take.

So when you’re considering your content, choose wisely between shotgun/floodlight approach or sniper/pinpoint approach. Your searchers will be better served. You’ll probably rank better. You’ll be more likely to earn links and amplification. You’re going to be more successful.

Looking forward to the comments, and we’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

Case Study: How I Turned Autocomplete Ideas into Traffic &amp; Ranking Results with Only 5 Hours of Effort

Posted by jamiejpress

Many of us have known for a while that Google Autocomplete can be a useful tool for identifying keyword opportunities. But did you know it is also an extremely powerful tool for content ideation?

And by pushing the envelope a little further, you can turn an Autocomplete topic from a good content idea into a link-building, traffic-generating powerhouse for your website.

Here’s how I did it for one of my clients. They are in the diesel power generator industry in the Australian market, but you can use this same process for businesses in literally any industry and market you can think of.

Step 1: Find the spark of an idea using Google Autocomplete

I start by seeking out long-tail keyword ideas from Autocomplete. By typing in some of my client’s core keywords, I come across one that sparked my interest in particular—diesel generator fuel consumption.

What’s more, the Google AdWords Keyword Planner says it is a high competition term. So advertisers are prepared to spend good money on this phrase—all the better to try to rank well organically for the term. We want to get the traffic without incurring the click costs.

keyword_planner.png

Step 2: Check the competition and find an edge

Next, we find out what pages rank well for the phrase, and then identify how we can do better, with user experience top of mind.

In the case of “diesel generator fuel consumption” in Google.com.au, the top-ranking page is this one: a US-focused piece of content using gallons instead of litres.

top_ranking_page.png

This observation, paired with the fact that the #2 Autocomplete suggestion was “diesel generator fuel consumption in litres” gives me the right slant for the content that will give us the edge over the top competing page: Why not create a table using metric measurements instead of imperial measurements for our Australian audience?

So that’s what I do.

I work with the client to gather the information and create the post on the their website. Also, I insert the target phrase in the page title, meta description, URL, and once in the body content. We also create a PDF downloadable with similar content.

client_content.png

Note: While figuring out how to make product/service pages better than those of competitors is the age-old struggle when it comes to working on core SEO keywords, with longer-tail keywords like the ones you work with using this tactic, users generally want detailed information, answers to questions, or implementable tips. So it makes it a little easier to figure out how you can do it better by putting yourself in the user’s shoes.

Step 3: Find the right way to market the content

If people are searching for the term in Google, then there must also be people on forums asking about it.

A quick search through Quora, Reddit and an other forums brings up some relevant threads. I engage with the users in these forums and add non-spammy, helpful no-followed links to our new content in answering their questions.

Caveat: Forum marketing has had a bad reputation for some time, and rightly so, as SEOs have abused the tactic. Before you go linking to your content in forums, I strongly recommend you check out this resource on the right way to engage in forum marketing.

Okay, what about the results?

Since I posted the page in December 2014, referral traffic from the forums has been picking up speed; organic traffic to the page keeps building, too.

referral_traffic.png

organic_traffic.jpg

Yeah, yeah, but what about keyword rankings?

While we’re yet to hit the top-ranking post off its perch (give us time!), we are sitting at #2 and #3 in the search results as I write this. So it looks like creating that downloadable PDF paid off.

ranking.jpg

All in all, this tactic took minimal time to plan and execute—content ideation, research and creation (including the PDF version) took three hours, while link building research and implementation took an additional two hours. That’s only five hours, yet the payoff for the client is already evident, and will continue to grow in the coming months.

Why not take a crack at using this technique yourself? I would love to hear how your ideas about how you could use it to benefit your business or clients.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

The Meta Referrer Tag: An Advancement for SEO and the Internet

Posted by Cyrus-Shepard

The movement to make the Internet more secure through HTTPS brings several useful advancements for webmasters. In addition to security improvements, HTTPS promises future technological advances and potential SEO benefits for marketers.

HTTPS in search results is rising. Recent MozCast data from Dr. Pete shows nearly 20% of first page Google results are now HTTPS.

Sadly, HTTPS also has its downsides.

Marketers run into their first challenge when they switch regular HTTP sites over to HTTPS. Technically challenging, the switch typically involves routing your site through a series of 301 redirects. Historically, these types of redirects are associated with a loss of link equity (thought to be around 15%) which can lead to a loss in rankings. This can offset any SEO advantage that Google claims switching.

Ross Hudgens perfectly summed it up in this tweet:

Many SEOs have anecdotally shared stories of HTTPS sites performing well in Google search results (and our soon-to-be-published Ranking Factors data seems to support this.) However, the short term effect of a large migration can be hard to take. When Moz recently switched to HTTPS to provide better security to our logged-in users, we saw an 8-9% dip in our organic search traffic.

Problem number two is the subject of this post. It involves the loss of referral data. Typically, when one site sends traffic to another, information is sent that identifies the originating site as the source of traffic. This invaluable data allows people to see where their traffic is coming from, and helps spread the flow of information across the web.

SEOs have long used referrer data for a number of beneficial purposes. Oftentimes, people will link back or check out the site sending traffic when they see the referrer in their analytics data. Spammers know this works, as evidenced by the recent increase in referrer spam:

This process stops when traffic flows from an HTTPS site to a non-secure HTTP site. In this case, no referrer data is sent. Webmasters can’t know where their traffic is coming from.

Here’s how referral data to my personal site looked when Moz switched to HTTPS. I lost all visibility into where my traffic came from.

Its (not provided) all over again!

Enter the meta referrer tag

While we can’t solve the ranking challenges imposed by switching a site to HTTPS, we can solve the loss of referral data, and it’s actually super-simple.

Almost completely unknown to most marketers, the relatively new meta referrer tag (it’s actually been around for a few years) was designed to help out in these situations.

Better yet, the tag allows you to control how your referrer information is passed.

The meta referrer tag works with most browsers to pass referrer information in a manner defined by the user. Traffic remains encrypted and all the benefits of using HTTPS remain in place, but now you can pass referrer data to all websites, even those that use HTTP.

How to use the meta referrer tag

What follows are extremely simplified instructions for using the meta referrer tag. For more in-depth understanding, we highly recommend referring to the W3C working draft of the spec.

The meta referrer tag is placed in the <head> section of your HTML, and references one of five states, which control how browsers send referrer information from your site. The five states are:

  1. None: Never pass referral data
    <meta name="referrer" content="none">
    
  2. None When Downgrade: Sends referrer information to secure HTTPS sites, but not insecure HTTP sites
    <meta name="referrer" content="none-when-downgrade">
    
  3. Origin Only: Sends the scheme, host, and port (basically, the subdomain) stripped of the full URL as a referrer, i.e. https://moz.com/example.html would simply send https://moz.com
    <meta name="referrer" content="origin">
    

  4. Origin When Cross-Origin: Sends the full URL as the referrer when the target has the same scheme, host, and port (i.e. subdomain) regardless if it’s HTTP or HTTPS, while sending origin-only referral information to external sites. (note: There is a typo in the official spec. Future versions should be “origin-when-cross-origin”)
    <meta name="referrer" content="origin-when-crossorigin">
    
  5. Unsafe URL: Always passes the URL string as a referrer. Note if you have any sensitive information contained in your URL, this isn’t the safest option. By default, URL fragments, username, and password are automatically stripped out.
    <meta name="referrer" content="unsafe-url">
    

The meta referrer tag in action

By clicking the link below, you can get a sense of how the meta referrer tag works.

Check Referrer

Boom!

We’ve set the meta referrer tag for Moz to “origin”, which means when we link out to another site, we pass our scheme, host, and port. The end result is you see http://moz.com as the referrer, stripped of the full URL path (/meta-referrer-tag).

My personal site typically receives several visits per day from Moz. Here’s what my analytics data looked like before and after we implemented the meta referrer tag.

For simplicity and security, most sites may want to implement the “origin” state, but there are drawbacks.

One negative side effect was that as soon as we implemented the meta referrer tag, our AdRoll analytics, which we use for retargeting, stopped working. It turns out that AdRoll uses our referrer information for analytics, but the meta referrer tag “origin” state meant that the only URL they ever saw reported was https://moz.com.

Conclusion

We love the meta referrer tag because it keeps information flowing on the Internet. It’s the way the web is supposed to work!

It helps marketers and webmasters see exactly where their traffic is coming from. It encourages engagement, communication, and even linking, which can lead to improvements in SEO.

Useful links:

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it

8 Ways Content Marketers Can Hack Facebook Multi-Product Ads

Posted by Alan_Coleman

The trick most content marketers are missing

Creating great content is the first half of success in content marketing. Getting quality content read by, and amplified to, a relevant audience is the oft overlooked second half of success. Facebook can be a content marketer’s best friend for this challenge. For reach, relevance and amplification potential, Facebook is unrivaled.

  1. Reach: 1 in 6 mobile minutes on planet earth is somebody reading something on Facebook.
  2. Relevance: Facebook is a lean mean interest and demo targeting machine. There is no online or offline media that owns as much juicy interest and demographic information on its audience and certainly no media has allowed advertisers to utilise this information as effectively as Facebook has.
  3. Amplification: Facebook is literally built to encourage sharing. Here’s the first 10 words from their mission statement: “Facebook’s mission is to give people the power to share…”, Enough said!

Because of these three digital marketing truths, if a content marketer gets their paid promotion* right on Facebook, the battle for eyeballs and amplification is already won.

For this reason it’s crucial that content marketers keep a close eye on Facebook advertising innovations and seek out ways to use them in new and creative ways.

In this post I will share with you eight ways we’ve hacked a new Facebook ad format to deliver content marketing success.

Multi-Product Ads (MPAs)

In 2014, Facebook unveiled multi-product ads (MPAs) for US advertisers, we got them in Europe earlier this year. They allow retailers to show multiple products in a carousel-type ad unit.

They look like this:

If the user clicks on the featured product, they are guided directly to the landing page for that specific product, from where they can make a purchase.

You could say MPAs are Facebook’s answer to Google Shopping.

Facebook’s mistake is a content marketer’s gain

I believe Facebook has misunderstood how people want to use their social network and the transaction-focused format is OK at best for selling products. People aren’t really on Facebook to hit the “buy now” button. I’m a daily Facebook user and I can’t recall a time this year where I have gone directly from Facebook to an e-commerce website and transacted. Can you remember a recent time when you did?

So, this isn’t an innovation that removes a layer of friction from something that we are all doing online already (as the most effective innovations do). Instead, it’s a bit of a “hit and hope” that, by providing this functionality, Facebook would encourage people to try to buy online in a way they never have before.

The Wolfgang crew felt the MPA format would be much more useful to marketers and users if they were leveraging Facebook for the behaviour we all demonstrate on the platform every day, guiding users to relevant content. We attempted to see if Facebook Ads Manager would accept MPAs promoting content rather than products. We plugged in the images, copy and landing pages, hit “place order”, and lo and behold the ads became active. We’re happy to say that the engagement rates, and more importantly the amplification rates, are fantastic!

Multi-Content Ads

We’ve re-invented the MPA format for multi-advertisers in multi-ways, eight ways to be exact! Here’s eight MPA Hacks that have worked well for us. All eight hacks use the MPA format to promote content rather than promote products.

Hack #1: Multi-Package Ads

Our first variation wasn’t a million miles away from multi-product ads; we were promoting the various packages offered by a travel operator.

By looking at the number of likes, comments, and shares (in blue below the ads) you can see the ads were a hit with Facebook users and they earned lots of free engagement and amplification.

NB: If you have selected “clicks to website” as your advertising objective, all those likes, comments and shares are free!

Independent Travel Multi Product Ad

The ad sparked plenty of conversation amongst Facebook friends in the comments section.

Comments on a Facebook MPA

Hack #2: Multi-Offer Ads

Everybody knows the Internet loves a bargain. So we decided to try another variation moving away from specific packages, focusing instead on deals for a different travel operator.

Here’s how the ads looked:

These ads got valuable amplification beyond the share. In the comments section, you can see people tagging specific friends. This led to the MPAs receiving further amplification, and a very targeted and personalised form of amplification to boot.

Abbey Travel Facebook Ad Comments

Word of mouth referrals have been a trader’s best friend since the stone age. These “personalised” word of mouth referrals en masse are a powerful marketing proposition. It’s worth mentioning again that those engagements are free!

Hack #3: Multi-Locations Ads

Putting the Lo in SOLOMO.

This multi-product feed ad was hacked to promote numerous locations of a waterpark. “Where to go?” is among the first questions somebody asks when researching a holiday. In creating this top of funnel content, we can communicate with our target audience at the very beginning of their research process. A simple truth of digital marketing is: the more interactions you have with your target market on their journey to purchase, the more likely they are to seal the deal with you when it comes time to hit the “buy now” button. Starting your relationship early gives you an advantage over those competitors who are hanging around the bottom of the purchase funnel hoping to make a quick and easy conversion.

Abbey Travel SplashWorld Facebook MPA

What was surprising here, was that because we expected to reach people at the very beginning of their research journey, we expected the booking enquiries to be some time away. What actually happened was these ads sparked an enquiry frenzy as Facebook users could see other people enquiring and the holidays selling out in real time.

Abbey Travel comments and replies

In fact nearly all of the 35 comments on this ad were booking enquiries. This means what we were measuring as an “engagement” was actually a cold hard “conversion”! You don’t need me to tell you a booking enquiry is far closer to the money than a Facebook like.

The three examples outlined so far are for travel companies. Travel is a great fit for Facebook as it sits naturally in the Facebook feed, my Facebook feed is full of envy-inducing friends’ holiday pictures right now. Another interesting reason why travel is a great fit for Facebook ads is because typically there are multiple parties to a travel purchase. What happened here is the comments section actually became a very visible and measurable forum for discussion between friends and family before becoming a stampede inducing medium of enquiry.

So, stepping outside of the travel industry, how do other industries fare with hacked MPAs?

Hack #3a: Multi-Location Ads (combined with location targeting)

Location, location, location. For a property listings website, we applied location targeting and repeated our Multi-Location Ad format to advertise properties for sale to people in and around that location.

Hack #4: Multi-Big Content Ad

“The future of big content is multi platform”

– Cyrus Shepard

The same property website had produced a report and an accompanying infographic to provide their audience with unique and up-to-the-minute market information via their blog. We used the MPA format to promote the report, the infographic and the search rentals page of the website. This brought their big content piece to a larger audience via a new platform.

Rental Report Multi Product Ad

Hack #5: Multi-Episode Ad

This MPA hack was for an online TV player. As you can see we advertised the most recent episodes of a TV show set in a fictional Dublin police station, Red Rock.

Engagement was high, opinion was divided.

TV3s Red Rock viewer feedback

LOL.

Hack #6: Multi-People Ads

In the cosmetic surgery world, past patients’ stories are valuable marketing material. Particularly when the past patients are celebrities. We recycled some previously published stories from celebrity patients using multi-people ads and targeted them to a very specific audience.

Avoca Clinic Multi People Ads

Hack #7: Multi-UGC Ads

Have you witnessed the power of user generated content (UGC) in your marketing yet? We’ve found interaction rates with authentic UGC images can be up to 10 fold of those of the usual stylised images. In order to encourage further UGC, we posted a number of customer’s images in our Multi-UGC Ads.

The CTR on the above ads was 6% (2% is the average CTR for Facebook News feed ads according to our study). Strong CTRs earn you more traffic for your budget. Facebook’s relevancy score lowers your CPC as your CTR increases.

When it comes to the conversion, UGC is a power player, we’ve learned that “customers attracting new customers” is a powerful acquisition tool.

Hack #8: Target past customers for amplification

“Who will support and amplify this content and why?”

– Rand Fishkin

Your happy customers Rand, that’s the who and the why! Check out these Multi-Package Ads targeted to past customers via custom audiences. The Camino walkers have already told all their friends about their great trip, now allow them to share their great experiences on Facebook and connect the tour operator with their Facebook friends via a valuable word of mouth referral. Just look at the ratio of share:likes and shares:comments. Astonishingly sharable ads!

Camino Ways Mulit Product Ads

Targeting past converters in an intelligent manner is a super smart way to find an audience ready to share your content.

How will hacking Multi-Product Ads work for you?

People don’t share ads, but they do share great content. So why not hack MPAs to promote your content and reap the rewards of the world’s greatest content sharing machine: Facebook.

MPAs allow you to tell a richer story by allowing you to promote multiple pieces of content simultaneously. So consider which pieces of content you have that will work well as “content bundles” and who the relevant audience for each “content bundle” is.

As Hack #8 above illustrates, the big wins come when you match a smart use of the format with the clever and relevant targeting Facebook allows. We’re massive fans of custom audiences so if you aren’t sure where to start, I’d suggest starting there.

So ponder your upcoming content pieces, consider your older content you’d like to breathe some new life into and perhaps you could become a Facebook Ads Hacker.

I’d love to hear about your ideas for turning Multi-Product Ads into Multi-Content Ads in the comments section below.

We could even take the conversation offline at Mozcon!

Happy hacking.


*Yes I did say paid promotion, it’s no secret that Facebook’s organic reach continues to dwindle. The cold commercial reality is you need to pay to play on FB. The good news is that if you select ‘website clicks’ as your objective you only pay for website traffic and engagement while amplification by likes, comments, and shares are free! Those website clicks you pay for are typically substantially cheaper than Adwords, Taboola, Outbrain, Twitter or LinkedIn. How does it compare to display? It doesn’t. Paying for clicks is always preferable to paying for impressions. If you are spending money on display advertising I’d urge you to fling a few spondoolas towards Facebook ads and compare results. You will be pleasantly surprised.

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Creating Demand for Products, Services, and Ideas that Have Little to No Existing Search Volume – Whiteboard Friday

Posted by randfish

A lot of fantastic websites (and products, services, ideas, etc.) are in something of a pickle: The keywords they would normally think to target get next to no search volume. It can make SEO seem like a lost cause. In today’s Whiteboard Friday, Rand explains why that’s not the case, and talks about the one extra step that’ll help those organizations create the demand they want.

For reference, here’s a still of this week’s whiteboard. Click on it to open a high resolution image in a new tab!

Video transcription

Howdy, Moz fans, and welcome to another edition of Whiteboard Friday. This week we’re going to chat about a particularly challenging problem in the world of SEO, and that is trying to do SEO or trying to do any type of web marketing when your product, service, or idea has no search volume around it. So nobody is already looking for what you offer. It’s a new thing, a new concept.

I’ll use the example here of a website that I’m very fond of, but which there’s virtually no search volume for, called Niice. It’s Niice.co.

It’s great. I searched for things in here. It brings me back all these wonderful visuals from places like Colossus and lots of design portals. I love this site. I use it all the time for inspiration, for visuals, for stuff that I might write about on blogs, for finding new artists. It’s just cool. I love it. I love the discovery aspect of it, and I think it can be really great for finding artists and designers and visuals.

But when I looked at the keyword research — and granted I didn’t go deep into the keyword research, but let’s imagine that I did — I looked for things like: “visual search engine” almost no volume; “search engine for designers” almost no volume; “graphical search engine” almost no volume; “find designer visuals” nada.

So when they look at their keyword research they go, “Man, we don’t even have keywords to target here really.” SEO almost feels like it’s not a channel of opportunity, and I think that’s where many, many companies and businesses make mistakes actually, because just because you don’t see keyword research around exactly around what you’re offering doesn’t mean that SEO can’t be a great channel. It just means we have to do an extra step of work, and that’s what I want to talk about today.

So I think when you encounter this type of challenge — and granted it might not be the challenge that there’s no keyword volume — it could be a challenge in your business, for your organization, for some ideas or products that you have or are launching that there’s just very little, and thus you’re struggling to come up with enough volume to create the quantity of leads, or free trials, or customers that you need. This process really can work.

Key questions to start.

1) Who’s the target audience?

In Niice’s case, that’s going to be a lot of designers. It might be people who are creating presentations. It might be those who are searching out designers or artists. It could be people seeking inspiration for all sorts of things. So they’re going to figure out who that is.

From there, they can look at the job title, interests, demographics of those people, and then you can do some cool stuff where you can figure out things like, “Oh, you know what? We could do some Facebook ad targeting to those right groups to help boost their interests in our product and potentially, well, create branded search volume down the road, attract direct visitors, build brand awareness for ourselves, and potentially get some traffic to the site directly as well. If we can convert some of that traffic, well, that’s fantastic.”

In their case, I think Niice is ad-supported right now, so all they really need is the traffic itself. But regardless, this is that same type of process you’d use.

2) What else do they search for?

What is that target audience searching for? Knowledge, products, tools, services, people, brands, whatever it is, if you know who the audience is, you can figure out what they’re searching for because they have needs. If they have a job title, if they have interests, if you have those profile features about the audience, you can figure out what else they’re going to be searching for, and in this case, knowing what designers are searching for, well, that’s probably relatively simplistic. The other parts of their audience might be more complex, but that one is pretty obvious.

From that, we can do content creation. We can do keyword targeting to be in front of those folks when they’re doing search by creating content that may not necessarily be exactly selling our tools, but that’s the idea of content marketing. We’re creating content to target people higher up in the funnel before they need our product.

We can use that, too, for product and feature inspiration in the product itself. So in this case, Niice might consider creating a design pattern library or several, pulling from different places, or hiring someone to come in and build one for them and then featuring that somewhere on the site if you haven’t done a search yet and then potentially trying to rank for that in the search engine, which then brings qualified visitors, the types of people who once they got exposed to Niice would be like, “Wow, this is great and it’s totally free. I love it.”

UX tool list, so list of tools for user experience, people on the design or UI side, maybe Photoshop tutorials, whatever it is that they feel like they’re competent and capable of creating and could potentially rank for, well, now you’re attracting the right audience to your site before they need your product.

3) Where do they go?

That audience, where are they going on the web? What do they do when they get there? To whom do they listen? Who are their influencers? How can we be visible in those locations? So from that I can get things like influencer targeting and outreach. I can get ad and sponsorship opportunities. I can figure out places to do partnership or guest content or business development.

In Niice’s case, that might be things like sponsor or speak at design events. Maybe they could create an awards project for Dribble. So they go to Dribble, they look at what’s been featured there, or they go to Colossus, or some of the other sites that they feature, and they find the best work of the week. At the end of the week, they feature the top 10 projects, and then they call out the designers who put them together.

Wow, that’s terrific. Now you’re getting in front of the audience whose work you’re featuring, which is going to, in turn, make them amplify Niice’s project and product to an audience who’s likely to be in their target audience. It’s sort of a win-win. That’s also going to help them build links, engagement, shares, and all sorts of signals that potentially will help them with their authority, both topically and domain-wide, which then means they can rank for all the content they create, building up this wonderful engine.

4) What types of content have achieved broad or viral distribution?

I think what we can glean from this is not just inspiration for content and keyword opportunities as we can from many other kinds of content, but also sites to target, in particular sites to target with advertising, sites to target for guest posting or sponsorship, or sites to target for business development or for partnerships, site to target in an ad network, sites to target psychographically or demographically for Facebook if we want to run ads like that, potentially bidding on ads in Google when people search for that website or for that brand name in paid search.

So if you’re Niice, you could think about contracting some featured artist to contribute visuals maybe for a topical news project. So something big is happening in the news or in the design community, you contract a few of the artists whose work you have featured or are featuring, or people from the communities whose work you’re featuring, and say, “Hey, we might not be able to pay you a lot, but we’re going to get in front of a ton of people. We’re going to build exposure for you, which is something we already do, FYI, and now you’ve got some wonderful content that has that potential to mimic that work.”

You could think about, and I love this just generally as a content marketing and SEO tactic, if you go find viral content, content that has had wide sharing success across the web from the past, say two, three, four, or five years ago, you have a great opportunity, especially if the initial creator of that content or project hasn’t continued on with it, to go say, “Hey, you know what? We can do a version of that. We’re going to modernize and update that for current audiences, current tastes, what’s currently going on in the market. We’re going to go build that, and we have a strong feeling that it’s going to be successful because it’s succeeded in the past.”

That, I think, is a great way to get content ideas from viral content and then to potentially overtake them in the search rankings too. If something from three or five years ago, that was particularly timely then still ranks today, if you produce it, you’re almost certainly going to come out on top due to Google’s bias for freshness, especially around things that have timely relevance.

5) Should brand advertisement be in our consideration set?

Then last one, I like to ask about brand advertising in these cases, because when there’s not search volume yet, a lot of times what you have to do is create awareness. I should change this from advertising to a brand awareness, because really there’s organic ways to do it and advertising ways to do it. You can think about, “Well, where are places that we can target where we could build that awareness? Should we invest in press and public relations?” Not press releases. “Then how do we own the market?” So I think one of the keys here is starting with that name or title or keyword phrase that encapsulates what the market will call your product, service or idea.

In the case of Niice, that could be, well, visual search engines. You can imagine the press saying, “Well, visual search engines like Niice have recently blah, blah, blah.” Or it could be designer search engines, or it could be graphical search engines, or it could be designer visual engines, whatever it is. You need to find what that thing is going to be and what’s going to resonate.

In the case of Nest, that was the smart home. In the case of Oculus, it was virtual reality and virtual reality gaming. In the case of Tesla, it was sort of already established. There’s electric cars, but they kind of own that market. If you know what those keywords are, you can own the market before it gets hot, and that’s really important because that means that all of the press and PR and awareness that happens around the organic rankings for that particular keyword phrase will all be owned and controlled by you.

When you search for “smart home,” Nest is going to dominate those top 10 results. When you search for “virtual reality gaming,” Oculus is going to dominate those top 10. It’s not necessarily dominate just on their own site, it’s dominate all the press and PR articles that are about that, all of the Wikipedia page about it, etc., etc. You become the brand that’s synonymous with the keyword or concept. From an SEO perspective, that’s a beautiful world to live in.

So, hopefully, for those of you who are struggling around demand for your keywords, for your volume, this process can be something that’s really helpful. I look forward to hearing from you in the comments. We’ll see you again next week for another edition of Whiteboard Friday. Take care.

Video transcription by Speechpad.com

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don’t have time to hunt down but want to read!

Reblogged 3 years ago from tracking.feedpress.it